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Avis sur Four Points by Sheraton Auckland

4 out of 5
Four Points by Sheraton Auckland
396 Queen Street, Auckland, Auckland

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 340 avis sur 598." "
Note des voyageurs de 8 (Bien), d’après 177 avis sur 598." "
Note des voyageurs de 6 (Satisfaisant), d’après 49 avis sur 598." "
Note des voyageurs de 4 (Médiocre), d’après 20 avis sur 598." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 598." "

9,4/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Nicole

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Pas de ménage avant 2 jours . Pas de draps et de serviettes pour la 3 ieme personne . Avons attendu la chambre jusqu’à 4 heures pm
Séjour de 3 nuits en février 2024

10/10 Excellent

JEAN PAUL

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Pour un hotel se disant Sheraton, excusez-moi il aurait fallu du un peu mieux
Séjour de 2 nuits en janvier 2020
Réponse de Front Office Manager le 14 janv. 2020
Thank you for choosing to stay at the Four Points by Sheraton Auckland and providing your honest feedback. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guest. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I would love the opportunity to hear more about your recent stay in an effort to possibly rectify and prevent this issues from occurring in the future. Once again, we thank you for your honest feedback as it is vital to help us improve and we hope we have an opportunity to welcome you back on your next trip to Auckland. Sincerely, Stam Klongvessa Front Office Manager Four Points by Sheraton Auckland

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en novembre 2019
Réponse de Front Office Manager le 12 nov. 2019
Thank you for your feedback on your recent stay with us at Four Points Auckland. We are glad to hear that you had an enjoyable stay and we hope we have an opportunity to serve you again on your next trip to Auckland.

10/10 Excellent

THIERRY

Séjour de 1 nuit en octobre 2019

10/10 Excellent

Jaime

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely check in staff, and beautiful room
Séjour de 1 nuit en mai 2024
Réponse de Harrison le 21 mai 2024
Kia Ora Jamie,On behalf of the entire hotel team, I want to thank you for sharing your experience. It is always encouraging to receive positive feedback, especially from valued guests like yourself.Your kind words have been shared with the team to celebrate the excellent service we strive to provide. Once again, we appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bien

Heloisa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was very helpful, it was very easy to check-in and check-out. Breakfast was great. We also ordered some desserts from the restaurant, they arrived quick and were delicious. The view from the room was beautiful. Could have a coat hanger and luggage bench in the room. Not a smart TV and not many channel options.
Séjour de 1 nuit en mai 2024
Réponse de Divya le 20 mai 2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Thank you.

10/10 Excellent

Bimlesh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooftop diner should be open on Sundays. Friday Saturday is nice downtown but Sunday would be relaxing to have a rooftop diner
Séjour de 5 nuits en mai 2024
Réponse de Divya le 20 mai 2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.I have shared your feedback with the management and it is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Thank you.

10/10 Excellent

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great spot - will def stay next time in Akld. So convenient and easy - went to show at Town Hall, just across the road. Would have loved to have gone to the roof top bar but was full.
Séjour de 1 nuit en mai 2024
Réponse de Divya le 20 mai 2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Thank you.

10/10 Excellent

Haidong

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
In the city Centre， through the backdoor along Queen Street you, walking 20min you will fine ferry and go to Devonport…
Séjour de 2 nuits en mai 2024
Réponse de Divya le 20 mai 2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Thank you.

10/10 Excellent

Mathew

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were friendly and welcoming. Room was clean and tidy.
Séjour de 1 nuit en mai 2024
Réponse de Divya le 10 mai 2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Thank you.

10/10 Excellent

Kevin, Newcastle

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room with beautiful view.
Séjour de 1 nuit en décembre 2023
Réponse de Divya. le 10 mai 2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Thank you.

10/10 Excellent

Jean-Francois, Gatineau

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice hotel
Séjour de 4 nuits en avril 2024
Réponse de Divya le 10 mai 2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Thank you.

10/10 Excellent

Jean-Francois, Gatineau

Séjour de 3 nuits en avril 2024
Réponse de Divya le 20 mai 2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Thank you.

10/10 Excellent

Manu

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My first time staying at 4 points Sheraton.I am now a member of Marriott. And Im only going to stay at Marriott. From the moment we arrived to the time we left, it was awesome. The bed has to be the biggest and I had the best rest, the facilities in our room were fantastic. I recommend trying the restaurant & although I never got to the roof top bar, it was very popular, all 3 elevators were returning from the top floor. 4points your on point.
Séjour de 2 nuits en avril 2024
Réponse de Divya le 10 mai 2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Thank you.

10/10 Excellent

Nicola, Nelson

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A nice, well maintained hotel that provided everything I needed during my stay. Clean room, comfortable bed, good shower and all in very good condition. Highly recommend going up to the roof-top bar The Churchill.
Séjour de 1 nuit en avril 2024
Réponse de Divya le 25 avr. 2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Médiocre

Natalie

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Divya le 25 avr. 2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Charles

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brilliant hotel with a fantastic rooftop bar and a lovely restaurant.
Séjour de 1 nuit en avril 2024
Réponse de Divya le 14 avr. 2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Divya le 13 avr. 2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

edward

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it is walking distance to the restaurant. it is clean.
Séjour de 3 nuits en avril 2024
Réponse de Divya le 13 avr. 2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bien

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was efficiently run and was clean However, the shower screens and drains did not contain the water and it always leaked under the screen door and all over the bathroom floor.
Séjour de 2 nuits en avril 2024
Réponse de Divya le 13 avr. 2024
Kia Ora,Thank you for taking the time to review your recent stay at our hotel.I am writing as a sincere apology from us here at Four Points by Sheraton Auckland for the shortfalls in yours and your teams experience recently, and I too would be frustrated by this.We have informed our maintenance team and Once again, I thank you for sharing the feedback with us which is very important for us to address the shortcomings. Our team will always look forward to welcoming you to our hotel once again and that time I guarantee that we would make sure your stay is memorable.

10/10 Excellent

Farida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Divya le 13 avr. 2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Rita

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely lovely staff: friendly, accomadating. Hotel best soundproofing EVER! Our room was right across from elevator and never heard a single noise. Perfectly located near everything (shops, art gallery, market, waterfront, Weta workshop,transportation). Note: fridge but no microwave. And interesting sliding glass wall in BR that let light into bedroom unfortunately. But otherwise have nothing but love for 4 Points.
Séjour de 7 nuits en mars 2024
Réponse de Divya le 13 avr. 2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bien

Lesley

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The accommodation was excellent. The food was also very good, however, the restaurant staff were unorganised. I was unsure how to order and went searching for a person to place the order. I couldn’t identify some staff as they were not in uniform, except for a lanyard around their neck. There needs to be a dedicated staff member to sit the customer down and take their order. I was not the only one who experienced this as I heard several customers complain or just leave. I did notice that a conference was being held and it was busy but there were plenty of staff, just no order.
Séjour de 1 nuit en mars 2024
Réponse de Divya le 13 avr. 2024
Kia Ora,Thank you for taking the time to review your recent stay at our hotel.I am writing as a sincere apology from us here at Four Points by Sheraton Auckland for the shortfalls in yours and your teams experience recently, and I too would be frustrated by this.I have followed up with our restaurant team to ensure that we learn from this feedback and had retrained our supervisors to ensure this doesn't happen again, I have followed up with the Team at reception and have provided some training and coaching on how they should have handled this situation better.Once again, I thank you for sharing the feedback with us which is very important for us to address the shortcomings. Our team will always look forward to welcoming you to our hotel once again and that time I guarantee that we would make sure your stay is memorable.

6/10 Satisfaisant

Kerry

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
3 staff on reception but no one seemed to want to serve me. No recognition of my Gold Expedia status or upgrade. Aircon was making a noise but no maintenance staff on. Went out for 6 hours and came back to the room not being serviced not sure if I would go back
Séjour de 2 nuits en mars 2024
Réponse de Divya le 13 avr. 2024
Kia Ora,Thank you for taking the time to review your recent stay at our hotel.I am writing as a sincere apology from us here at Four Points by Sheraton Auckland for the shortfalls in yours and your teams experience recently, and I too would be frustrated by this.I have followed up with our team to ensure that we learn from this feedback and had retrained our housekeeping supervisors to ensure this doesn't happen again, I Have followed up with the Team at reception and have provided some training and coaching on how they should have handled this situation better.Once again, I thank you for sharing the feedback with us which is very important for us to address the shortcomings. Our team will always look forward to welcoming you to our hotel once again and that time I guarantee that we would make sure your stay is memorable.

8/10 Bien

Sarah

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was in Auckland for one night to attend a conference at Auckland Uni. The location of the hotel was excellent. Being a Monday only the lobby restaurant was open but the menu range was good and we were happy not to have to venture out. Valet parking suited us, Concierge took our bags to the car on check out and we were able to pick up the car after our conference. Easy, convenient.and ideal for a one night biz stay.
Séjour de 1 nuit en mars 2024
Réponse de Divya le 28 mars 2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Thank you.

8/10 Bien

Marion

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Waiting 30 minutes tryna ng to get room service before giving up - no apologies were given and no explanation as to why call was not taken. Maybe if staff is too busy for room service, an automated phone message would be good so people wouldn't waste their trip me.
Séjour de 3 nuits en mars 2024
Réponse de Divya le 28 mars 2024
Kia Ora,Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent it from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Thank you.

10/10 Excellent

Silvana

Voyage en couple
The lovely lady at front desk let us know of the various options for airport transit. Buses leave every 1/2 hour from SkyTower which is a 15 min walk from Four Points and a fraction of cost of a cab. $18 NZD pp vrs $100 NZD for cab.
Séjour de 2 nuits en mars 2024
Réponse de divya le 26 mars 2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about the experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Satisfaisant

Sharon

Voyage en couple
Les points faibles : Propreté et équipements
The Churchill bar was great good service. Unfortunately not open on the second night and no signage informing residents. Restaurant was small with cafe sports bar in same area and cleanliness was poor same crumbs for 3 days. One staff member to cover 3 areas while the manager stood watching. Concierge was very helpful. Reception staff didn’t seem to know what they were doing obviously under trained.
Séjour de 2 nuits en mars 2024
Réponse de Divya le 24 mars 2024
Kia Ora,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Thank you.

8/10 Bien

Kylie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a great place to stay.
Séjour de 2 nuits en mars 2024
Réponse de Divya le 24 mars 2024
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Médiocre

Carmeila

Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Property is nice, but we couldn’t check in up 7pm on day of arrival, no housekeeping, over charged for room.
Séjour de 2 nuits en mars 2024
Réponse de Divya le 24 mars 2024
Kia Ora,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Thank you.

6/10 Satisfaisant

Warren

Séjour de 1 nuit en mars 2024
Réponse de Divya le 13 avr. 2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bien

Tessa

Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
We had a great stay and loved the location. Beds were super comfy. Room was on the small side and felt quite cramped when sharing with a friend as opposed to a partner.
Séjour de 2 nuits en mars 2024
Réponse de Divya le 24 mars 2024
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Mohsen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The place was close to downtown area and you could walk to a lot of places.
Séjour de 12 nuits en février 2024
Réponse de Divya le 24 mars 2024
Kia Ora,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Thank you.

10/10 Excellent

Tehnee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy and accessible, clean, ticked all the boxes
Séjour de 1 nuit en mars 2024
Réponse de Divya le 24 mars 2024
Kia Ora,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Thank you.

8/10 Bien

Nicola

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was great. Receptionist very good could not fault. Bed excellent. Nice rooms. Do not waste your money for breakfast worse service and yuk food. I waited an hour for 2 fried eggs to order asked 3 times. I one spoke English did not understand the word egg. Husband got an omelette did not eat it no flavour tasted bland. Buffet average why you would have steamed pumpkin I have no idea. No mushrooms no tomatoes but pumpkin. Hash browns over cooked the 2 left. Asked if more weee coming again 30 mins later none. I paid $39 for an underwhelming experience. Again hotel lovely could not fault it
Réponse de Divya le 17 mars 2024
Kia Ora,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Divya K.Receptionfourpoints.auckland@fourpoints.com93938240

6/10 Satisfaisant

Keith

Voyage en couple
Les points faibles : Propreté et personnel et service
First time and last time we stay at a 4 points Sheraton. We had always held this hotel in high regard so we thought we would treat ourselves to one night of luxury. Check in was a nightmare - cruise shippers - while crowded there was no cue at the front desk it was everyone for himself. No attempt to organize the mayhem. We had a $23 bowl of soup that was luke warm and water that was the same temperature. The bedroom was a tiny space badly enough room for 4 suitcases. Breakfast was ok nothing rave about. You can do a lot better for $400 a night. It's all hype no substance.
Séjour de 1 nuit en mars 2024
Réponse de Divya le 17 mars 2024
Kia Ora,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Divya K.Receptionfourpoints.auckland@fourpoints.com93938240

8/10 Bien

lexi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Divya le 24 mars 2024
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Satisfaisant

Anne

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Great location and awesome staff. Room could have had a better clean.
Séjour de 1 nuit en février 2024
Réponse de Divya le 24 mars 2024
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bien

Rex

Voyage en famille
The girl on reception didn’t look happy Check out the next morning doesn’t seem to run well big lines of people waiting to check out and only two people on the counters Lovely room which was great.
Séjour de 1 nuit en février 2024
Réponse de Divya le 24 mars 2024
Kia Ora,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Thank you.

10/10 Excellent

Diosa, Streamwood

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
You can bet the location and the place. Well recommended
Séjour de 2 nuits en février 2024
Réponse de Divya le 24 mars 2024
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bien

jody

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay right in the city. Property is beautiful and close to parking. Quiet considering room overlooked Queen street.
Séjour de 1 nuit en février 2024
Réponse de Divya le 24 mars 2024
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very nice and very responsive.
Séjour de 3 nuits en février 2024
Réponse de Divya le 24 mars 2024
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Divya le 24 mars 2024
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Bien

Logan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable stay but nothing special
Nice enough hotel with clean rooms. Easy walk to lots of restaurants and bars. Was only able to get into our room at 5pm and price seemed high for the type of room
Séjour de 1 nuit en février 2024
Réponse de Divya le 24 mars 2024
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Satisfaisant

Barbara Louise, Narre Warren North

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Close to shopping.
Séjour de 6 nuits en janvier 2024
Réponse de Divya le 17 mars 2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Denise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely great for this rate! I highly recommend it.
Séjour de 1 nuit en février 2024
Réponse de Divya le 17 mars 2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

James

Séjour de 1 nuit en janvier 2024
Réponse de divya le 24 mars 2024
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

walter, christchurch

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay
Séjour de 5 nuits en janvier 2024
Réponse de Divya le 17 mars 2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Linda

Very nice hotel, good location
Very nice hotel
Séjour de 1 nuit en janvier 2024
Réponse de Divya le 17 mars 2024
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.