Bonjour Laura,Merci beaucoup pour vos commentaires. Votre avis est très important.Nous sommes très heureux que notre emplacement vous ait permis de visiter Madrid. De nombreux sites d'intérêt sont accessibles à pied, comme le Reina Sofia, juste à côté ! Mais ce qui nous réjouit le plus, c'est que le personnel ait été si attentif. Nous voulons que vous vous sentiez comme chez vous.Lors de votre prochaine visite à Madrid, nous serons heureux de vous accueillir à SLEEP'N à bras ouverts !

Bonjour Line, comment allez-vous ?Nous sommes très heureux d'apprendre que vous avez aimé notre emplacement et que vous avez apprécié notre petit déjeuner fait maison.Nous sommes désolés que vous n'ayez pas aimé le design de la porte de la salle de bain, nous transmettrons votre commentaire au service concerné. Vos suggestions nous aident à nous améliorer et à vous offrir une meilleure expérience.Nous espérons vous revoir et vous donner une meilleure impression :)

Bonjour Rache! Merci d'avoir commenté votre passage chez SLEEP'N, cela nous est très utile. Nous sommes heureux de savoir que vous avez apprécié votre séjour et que vous vous êtes senti bien pris en charge.Nous espérons te voir bientôt

Hola Cedric! Muchas gracias por tu valoración. Esperamos verte pronto de nuevo en SLEEP'N. Un gran abrazo ;)

Hi Brigitte, how are you? Thank you for letting us know what you thought about your experience at SLEEP'N. Your feedback helps us to keep improving.We are very happy that the team was attentive. We want to help you as much as possible to have a unique experience. We are sorry that the room was too small for you. We are a hostel and our rooms are smaller than hotel rooms. However, we do have superior rooms that are more spacious. We are sure that on your next visit we will find the perfect room for you ;) Also, although it is true that there is only soap in the room, we have amenities at your disposal at reception 24 hours a day: slippers, bodymilk, conditioner.... Don't hesitate to ask us for it on your next stay!A big hug from all the SLEEP'N team. We hope to see you again soon

Bonjour Nancy!Nous vous remercions pour votre commentaire :)Nous sommes heureux d'apprendre que vous avez apprécié notre emplacement et que vous vous êtes senti à l'aise.Nous espérons vous revoir bientôt.

Hi Carole, Thank you so much for you review!We are very happy that everything was wonderful in your stay!Best regards!

Hi there, Jean-Pierre, thank you kindly for the feedback. It's very important for us to know what you think, it helps us improve day by day.We're happy to see that you enjoyed your stay so much and that you found the staff to be so friendly.In future visits to Madrid, stay with us again, we'll wait for you with open arms.

Hola Pierre! Muchas gracias por tu valoración. Esperamos verte pronto de nuevo :)

Hello Karla! How are you?Thank you very much for your review!! We are happy to know that you could enjoy our gift for checking online ;)Also, how nice you found the staff friendly and the room clean.We hope to see you very soon!!A hug!

¡Hola Francisco! ¿Cómo va todo?Nos pone muy muy felices saber que la atención del equipo fue excelente y que te gustó nuestra ubicación. Como tú dices estamos cerca de atractivos turísticos y de la estación de Atocha.También, qué bien que disfrutaste de nuestro desayuno y de nuestras bebidas de cortesía!!Nos alegra saber que a pesar del tamaño encontraste todo lo necesario para descansar en la habitación y que te gustaron nuestros playlist. Los puedes encontrar en Spotify con el nombre del hotel ;) Esperamos volver a verte muy pornto.¡Un fuerte abrazo!

Hi Madeline, how are you?We appreciate you taking a few minutes and leaving us your review.We have seen that you did not get to stay with us, your reservation is marked as No Show. If you have any questions, please do not hesitate to contact us.We hope that the next time you come to Madrid you can stay with us and value our facilities. Best regards.

¡Hola Elisa! ¿Cómo estás?Primero que nada, te queremos dar las gracias por tomarte un minuto y valorar tu paso por SLEEP'N, lo apreciamos tremendamente!Por nuestra parte, ya te echamos de menos y estamos más que contentos de saber que tu estadía en casa fue de las mejores y hayas quedado enamorada de SLEEP'N y con todo lo que tenemos siempre para ofrecerte!Esperamos que muy pronto puedas volver ya que nos haría mucha ilusión tenerte de vuelta :)De parte de todo el equipo te enviamos un fuerte abrazo!

Hello Wuyu, We are sorry to hear that the size of the rooms was not to your liking. Being a hostel, our rooms are small. We are sorry for any inconvenience this may have caused you, however, please know that we have more room types in case you give us the opportunity to welcome you again. Contact us and we will help you to get the best room that suits you. We hope to see you soon, Best regards,

Hi Aracelly, Thank you very much for your positive feedback. It really encourages us to keep improving!Also, thank you very much for highlighting our location. The truth is that it is great to have the Atocha station nearby ;) But what we like is that thanks to our team you had an amazing experience with us! We will help you as much as we can to make sure you have a nice memory of SLEEP'N. When you come back to Madrid, we will always be waiting for you with open arms at SLEEP'NBig hugs!!

Hola Christian!Muchas gracias por hacernos llegar tu opinión. Vuestras palabras las apreciamos un montón ;) Estamos muy contentos de que todo fuera excelente. Nuestro principal objetivo es que disfrutéis al máximo vuestra estancia y os llevéis un bonito recuerdo.En tu próxima visita a la capital, te esperamos con los brazos abiertos!

¡Hola Rodrigo! ¿Qué tal estás? Antes de nada, darte las gracias por compartir tu experiencia con nosotros. Vuestras palabras las apreciamos mucho. Estamos encantados de que SLEEP'N sea una excelente opción para ti. Esto nos indica que estamos haciendo las cosas bien ;) Cuando vuelvas por Madrid, alojate con nostoros. En SLEEP'N tienes tu segunda casa!

Hola Liliana!Muchas gracias por compartir tu opinión con nosotros.Estamos muy contentos de que tu estancia haya sido buena. Queremos que os sintáis como en casa. Esperamos volver a verte pronto. Un abrazo!

Hi Elizabeth, how are you?Thank you for sharing with us your opinion. Your words motivate us to keep improving every day. We are very happy to see that you found our staff so pleasant and the terrace so nice. There's nothing like ending the day up there having a coffee or tea, right? ;)We hope to see you on your next visit to Madrid. At SLEEP'N you have your second home!

Hi Nora, how are you?Thank you very much for sharing your opinion with us. Without your feedback, we wouldn't be here today :)We are very happy that you found our room so spacius and the staff so friendly. We want to help you in any way we can to make sure you have a nice memory of SLEEP'N.We hope to see you again on your next visit to Madrid. At SLEEP'N you have your home ;)

Hi Alla, how are you?First of all, we want to thank you for sharing your opinion with us. Feedback like yours really helps us to keep improving. We are delighted that the attention of the team has been so friendly and you were able to enter the room ahead of time. The truth is that, as you say, there is nothing better after a long trip. Our main goal is to make you feel at home :) Our location is ideal for getting to know Madrid. We have the main places of interest within walking distance, such as the Prado, 10 minutes away. Or, if not, we are also connected to the main means of transport.We are sorry that your stay was not ideal due to the external noise. We take note of it for future improvements.Best regards from the whole team!

Hi Susan,Thank you very much for taking a minute and sharing your experience with us. We hope you were very comfortable with us as we read that the staff was very helpful in your stay and the location was ideal for your sightseeing in Madrid.We hope to see you again in the near future!Best regards,

Hola Gabriela, ¿Qué tal estás?Muchas gracias por compartir tu opinión con nosotros. Vuestras valoraciones son muy importantes para nosotros. Estamos encantados de que el trato del equipo haya sido excelente. Queremos que os sintáis como en casa. Nuestra ubicación está ideal. Como tú dices, estamos a un paso de la estación de Atocha y de muchos lugares de interés.Cuando vuelvas por Madrid, no dudes en visitarnos, ¡te esperamos!

Hi Luis!Thank you so much for your review! we really appreciate it and we are so glad that everything was great in your stay with us including our amazing staff!We hope to see you soon!Best regards,

Hello Cesar ! How are you?We are happy to read such positive review about your stay with us! As you might have noticed, in SLEEPN Atocha the staff focuses on enhancing your experience visiting Madrid, since we treat our clients as our family and believe SLEEPN Atocha is everybody's home!Feel free to come back anytime soon, we will be looking forward to welcoming you again here :)Best regards,

¡Hola Teresa! ¿Qué tal?Muchas gracias por compartir tu opinión. Vuestras palabras las apreciamos un montón. Estamos encantados de que el trato del personal haya sido tan buena. Nuestro principal objetivo es que os sintáis como en casa.Nuestra ubicación está genial ya que estamos a un paso de los principales lugares de interés, como el Reina Sofía, justo al lado de nosotros.Esperamos que vuelvas muy pronto por Madrid y por SLEEP'N. Aquí tienes tu casa ;)

Hello Andrew!! How are you? :)Thank you very much for such a positive feedback!!We are very happy to know that you found the staff friendly, we hope that we helped you in everything you needed during your stay :)Also, how nice that you liked the room and you enjoyed the breakfast.We hope to see you again!!A hug!

Hello Elizabeth! How are yoy?Thank you so much for leaving such a positive review.It makes us very happy to know that you found our team friendly and professional and that you liked our location. :)Also, how nice that you enjoyed our complimentary drinks and that the air conditioning worked perfectly in the room.We hope to see you again :)A hug!

¡Hola Lizbeth y familia! ¿Cómo están?Muchísimas gracias por tomar unos minutos y dejarnos su valoración tan positiva :)Nos alegra saber que estuvieron a gusto y que les gustó el servicio.Esperamos volverlos a ver muy pronto.¡Un abrazo!

¡Hola Lizbeth y familia! ¿Cómo están?Muchísimas gracias por tomar unos minutos y dejarnos su valoración tan positiva :)Nos alegra saber que estuvieron a gusto y que les gustó el servicio.Esperamos volverlos a ver muy pronto.¡Un abrazo!

Hola Lizbeth y familia!! ¿Cómo están?Muchas gracias por volver y por dejarnos tu comentario tan positivo :)Nos alegra saber que les gusta el trato del equipo y que disfrutaron de nuevo de nuestro desayuno buffet. Un declicia ¿verdad? ;)Esperamos volverlos a ver de nuevo muy pronto!!!¡Un fuerte abrazo!

¡Hola Orlando!Muchísimas gracias por tu valoración.¡Un abrazo!

Hello Petra! How is everything going?We are glad to know that you liked our location and you were comfortable in the room :)We hope to see you very soon.A hug!

Hello Yachi! How are you?Thank you very much for your review. We are very happy to know that you enjoyed our complementary drinks and you found our staff very friendly :)We hope to see you very soon.A hug!

¡Hola Oniel! Muchas gracias por tu comentario! Lo apreciamos un montón y estamos muy contentos de haberte recibido :) Esperamos volver a verte pronto pronto!!Un cordial saludo,

Hello Elaine, good afternoon, Thank you very much for your feedback and your kind words to our team!!We are sorry to hear about the incidents that occurred regarding the beer tap that we have as a gift for our SLEEPR'S.Unfortunately, the tap had a technical problem that did not allow cold beer to come out and we did not feel we could offer it unless it was refreshing enough to provide a good service. With regard to your suggestion, we have forwarded it to Management in order to continue to keep improving our service. Again, we apologise for the inconvenience caused and hope you will come back next time. Best regards,

¡Hola Felipe!Muchas gracias por tu valoración :)

Hi Lily, how are you?Thank you so much for your review! We are very pleased that your stay was very good and mostly comfortable! Also, we appreciate your kinds words to our staff, we always look foward to give you the best service so you can have the best of experiences at SLEEP'N :)Hope to see you again next time!Best regards!

Hi Hongkun! How are you?Thank you so much for taking a little bit of your time and review your SLEEP'N Experience with us :) We are so glad that the breakfast was so good and delicious and the staff helped you in everything you need! That's why we're here for ! Best regards,

¡Hola Isabella! ¿Cómo estás?Nos pone muy contentos de que gracias a nuestra ubicación tu visita por Madrid haya sido fenomenal y lo hayas disfrutado todo al máximo. Gracias por compartir tu experiencia con nosotros y nada nos haría más ilusión que volver a verte en un futuro cercano, ya tienes una segunda casa acá en Madrid. Un saludo de parte de todo el equipo :)

HelloMichael how are you doing? Thank you for the feedback, it's very important for us.We're happy to see that you enjoyed your stay so much and that you found the staff to be so friendly.We hope to see you soon.