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Avis sur The Cove

2 out of 5
The Cove
724 Ocean Avenue, Ocean City, NJ

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 10 avis sur 34." "
Note des voyageurs de 8 (Bien), d’après 12 avis sur 34." "
Note des voyageurs de 6 (Satisfaisant), d’après 8 avis sur 34." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 34." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 34." "

8,2/10

Propreté

8,8/10

Personnel et service

6,4/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

10/10 Excellent

Kathy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Quiet and super cloee to restaurants and the boardwalk. No breakfast options avail. Keyless entry.
Séjour de 1 nuit en mai 2024
Réponse de The Cove le 27 mai 2024
Hello Kathy! We greatly appreciate your feedback! We are glad you had a wonderful stay. Thank you.

10/10 Excellent

Jackie

Voyage en couple
Les points forts : Équipements
Love this hotel!
Séjour de 1 nuit en mai 2024
Réponse de Dawn le 26 mai 2024
Thank you so much for taking the time to share your feedback regarding your recent stay at our hotel. We are absolutely thrilled to hear that you had such a wonderful experience and that you rated us a perfect 5 out of 5!Hello Jackie,Your positive review truly warms our hearts and reinforces our commitment to providing exceptional service and creating memorable moments for our guests. It's truly gratifying to know that our efforts to ensure your comfort and satisfaction were successful.

10/10 Excellent

Janelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a wonderful time here. We stayed off season and the location and convenience were perfect. We enjoyed spending time in the lobby and wrap around porch. The room was nice and clean.
Séjour de 1 nuit en septembre 2023
Réponse de - Guest Services le 26 sept. 2023
Your satisfaction is our top priority, and we are delighted to know that we met and exceeded your expectations. It is incredibly gratifying to receive such positive feedback, as it motivates us to continue providing exceptional service to all our guests. Thank you!

6/10 Satisfaisant

Paul

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Not worth what they want
Séjour de 1 nuit en septembre 2023
Réponse de The Ocean Breeze le 17 sept. 2023
Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We value every guest's opinion, and we're grateful for the opportunity to address your concerns. We're sorry to hear that your experience fell short of your expectations. Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a superior experience.

8/10 Bien

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023
Réponse de - Guest Services le 15 sept. 2023
Thank you for sharing your feedback and rating your recent stay at our hotel. We truly appreciate your time and are pleased to see that you had a positive experience overall.Your 4 out of 5 rating is valuable to us, and it indicates that we were able to meet your expectations and provide you with a satisfying stay. We're glad that you enjoyed your time with us.

8/10 Bien

Gabrielle

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de - Guest Services le 30 août 2023
"Thank you so much for your wonderful review! Your positive feedback means a lot to us, and it motivates our team to continue delivering exceptional service to all our guests. We hope to have the pleasure of welcoming you back to our hotel in the future.

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2023
Réponse de Delaney le 27 août 2023
Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We greatly appreciate your rating of 8 out of 10, and we're delighted to know that you had an overall positive experience. We look forward to welcoming you back in the future and providing an even better stay next time. Once again, thank you for choosing to stay with us, and we hope to have the pleasure of hosting you again soon.

4/10 Médiocre

Naomy

Voyage en couple
Les points forts : Propreté et personnel et service
I have stayed here before and really enjoyed. This time when we had an issue with booking and got to the inn no one was answering the phone line. I used the emergency line and Jason was fantastic but no managers were answering him and we could not get our room. Instead we had to stay across the street at a different hotel. While he could get us a room it was a very long and frustrating experience.
Séjour de 1 nuit en août 2023
Réponse de The Ocean Breeze le 31 août 2023
Thank you for taking the time to rate our hotel. We apologize for any inconveniences you may have experienced while trying to check-in.

10/10 Excellent

Tyree

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service!!
Séjour de 1 nuit en août 2023
Réponse de Delaney le 21 août 2023
Thank you for taking the time to rate our hotel! We are glad to hear that you appreciated our customer service. We hope to welcome you back and provide you with an exceptional stay! Once again, thank you for choosing our hotel!

8/10 Bien

Anne

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Our King bed was great. The Queen bed was not. No coffee pot In rooms and the lobby coffee was a nightmare mess. Also no real milk. We had not promised parking space 2 nights. There is no chair in either room.
Séjour de 1 nuit en août 2023
Réponse de Jahid le 17 août 2023
Dear guest,We apologize for any inconvenience you may have experienced during your stay. Please be assured that guest satisfaction is our top priority, and we continuously strive to enhance our facilities and services to ensure a pleasant stay for all our guests. We would be grateful for the opportunity to make it right and restore your faith in our hotel. We hope to see you again.

8/10 Bien

Caitlyn

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The staff was great, location was great, and AC was great, but the room itself was very rundown.
Séjour de 2 nuits en août 2023
Réponse de The Ocean Breeze le 15 août 2023
Thank you for your feedback about your recent stay with us! We are glad to hear the kind words about our hotel and staff. Your feedback helps us improve on areas that will benefit future guests to come! Once again, thank you for taking the time to rate our hotel and hope to welcome you back in the future!

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté
Disappointed
The room was small, the shower was horrible (leaking/not working correctly and the ceiling was too low and slanted), the code check in for the room door didn’t work. Glad we only booked 1 night.
Séjour de 1 nuit en août 2023
Réponse de The Ocean Breeze le 6 août 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Your rating helps us understand where we can make improvements to enhance the overall guest experience. We hope to welcome you back in the future and provide you with an even better experience during your next visit.

10/10 Excellent

Connie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Girls Week Edn
Check-in was great, the room was spacious, front desk was pleasant, one block from board walk, close to great eating places When we checked in there were hairs on our pillow, we told the front desk, and they apologized and immediately replaced it with clean pillow covers.
Séjour de 1 nuit en août 2023
Réponse de Jahid le 6 août 2023
Dear valued guest,We would like to extend our heartfelt gratitude for taking the time to rate our hotel. Your feedback is immensely important to us, as it helps us maintain the high standards of service we strive for.Receiving a rating of 10 out of 10 is truly encouraging, and we are thrilled to know that your experience with us was a positive one. We constantly aim to create memorable and enjoyable stays for all our guests, and your positive rating reaffirms that we are on the right track.

6/10 Satisfaisant

Ashley

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
It was just ok. Nothing special and could be cleaner
Séjour de 1 nuit en août 2023
Réponse de The Ocean Breeze le 3 août 2023
Thank you for taking the time to provide feedback on your recent stay at our hotel. We apologize for not meeting your expectations during your stay. Once again, thank you for sharing your thoughts with us. We are committed to continuously improving our services, and your feedback plays a crucial role in helping us achieve that. We hope to welcome you back in the future!

6/10 Satisfaisant

Leighton

Les points forts : Propreté et personnel et service
The staff were very polite and helpful. A lot of steps to climb to get to the room. Upon arrival, I had to search around for a parking spot. Fortunately, with my HP tag, I found an available parking spot in the next block before moving to the hotel parking lot the next day. Overall, I did like the hotel.
Séjour de 2 nuits en juillet 2023
Réponse de Delaney le 1 août 2023
Hello Leighton,Thank you for taking the time to rate our hotel! We appreciate your feedback about our staff and recent stay. We hope to provide you with an excellent experience in the future! Thank you for choosing our hotel!

10/10 Excellent

CHRISTOPHER

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de Delaney le 1 août 2023
Thank you for taking the time to rate our hotel We appreciate your positive feedback. It was our pleasure to have you stay with us, and we hope to welcome you back in the future for another excellent experience. Thank you for choosing our hotel!

4/10 Médiocre

Danielle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
I had to give this property a poor because our 2 nights here were very unpleasant. We were in a room on the 2nd floor and apparently the room(s) above us were rented to either a family with noisy kids or simply rude people. From 9pm -midnight on both nights it sounded like someone was dropping heaving things on the floor and it was going to come crashing through the ceiling on us. It was very hard to sleep.
Séjour de 2 nuits en juillet 2023
Réponse de Jahid le 26 juil. 2023
Hello, good morning.we apologize if there was any inconvenience or disappointment with the previous response. As an AI language model, I'm constantly learning and improving, and feedback like yours helps me get better. If there's anything specific you'd like to discuss or ask about, please feel free to share, and I'll do my best to provide a more helpful and satisfactory response this time

6/10 Satisfaisant

Maria Pia

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dirty bathrooms!
Séjour de 1 nuit en juillet 2023
Réponse de - Guest Services le 19 juil. 2023
We apologize for any inconvenience you may have experienced during your stay. Please be assured that guest satisfaction is our top priority, and we continuously strive to enhance our facilities and services to ensure a pleasant stay for all our guests. We would be grateful for the opportunity to make it right and restore your faith in our hotel. We hope to see you again.

10/10 Excellent

Teresa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel staff was friendly and helpful. The hotel was clean and neat. The beds were very comfortable. The shower head and water pressure were perfect. The hotel has on site parking. The hotel is in walking distance of the beach and shopping. It was my first visit and i will stay there again for sure!
Séjour de 2 nuits en juillet 2023
Réponse de - Guest Services le 18 juil. 2023
Thank you so much for taking the time to rate our hotel! We greatly appreciate your feedback and are thrilled to hear that you had such a fantastic experience during your stay. Your positive rating reassures us that our efforts were successful in creating a comfortable and enjoyable environment for you. Thank you for your kind words of our staff! We look forward to welcoming you back to our hotel in the near future!

10/10 Excellent

lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023
Réponse de - Guest Services le 17 juil. 2023
Thank you for taking the time to share your feedback! We are absolutely thrilled to hear that you had such an exceptional experience during your stay with us. Your positive rating reassures us that our efforts were successful in creating a comfortable and enjoyable environment for you. We look forward to welcoming you back to our hotel in the near future!

6/10 Satisfaisant

Dave

Voyage en famille
Les points forts : Personnel et service
Average property. I have seen better and worse. Love the porch and location. Cleanliness could have been better.
Séjour de 3 nuits en juillet 2023
Réponse de Ocean Breeze Hotel le 14 juil. 2023
Hi Dave. Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We take our feedback very seriously as it allows us to improve all of our guests experiences. We are glad to hear you enjoyed your time at our wonderful location and the front porch!

4/10 Médiocre

Jessica

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Nice front porch and lobby. Cute and clean pool. Easy parking and check in. Room needs lamps a place besides bed to sit and a rand new mattress. Hirt our backs.
Séjour de 2 nuits en juillet 2023
Réponse de - Guest Services le 12 juil. 2023
Hi Jessica, We are glad to hear that you enjoyed your stay. We will notify management about your review to improve any future stays.

8/10 Bien

Julia

Voyage en couple
Les points forts : Propreté et personnel et service
Will come back again
Séjour de 1 nuit en juillet 2023
Réponse de - Guest Services le 11 juil. 2023
We are pleased to hear that you loved your stay. We will see you again soon!

6/10 Satisfaisant

Michelle

Voyage d’affaires
Séjour de 1 nuit en juillet 2023
Réponse de - Guest Services le 10 juil. 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced and deeply regret that your expectations were not met.

8/10 Bien

Madison

Voyage en famille
Very nice stay! Area was great! Staff was super nice! My only complaint was the bathroom and parking! Very very small! I’m a pretty small person (5ft) and I was very uncomfortable in the shower. The parking lot was very small and spots were super tight! However, was a great stay overall! Would definitely stay here again!
Séjour de 1 nuit en juillet 2023
Réponse de Delaney le 7 juil. 2023
Thank you for sharing your positive experience at our hotel! We are delighted to hear that you had a satisfying stay and that our services met your expectations. Your 4 out of 5 rating means a lot to us, as we continuously strive to provide the best possible experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with another enjoyable stay. If there is anything we can do to enhance your experience further, please do not hesitate to let us know. Thank you for choosing the Ocean Breeze!

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great family weekend
We had a great family weekend at Ocean Breeze. We reserved a family room and it was roomy and very clean. Staff was very friendly and helpful. Would definitely stay there again.
Séjour de 2 nuits en juin 2023
Réponse de Dawn le 5 juil. 2023
Thank you for your feedback. We are delighted you enjoyed your family weekend. Hope to see you back again soon!

6/10 Satisfaisant

Steve

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de - Guest Services le 3 juil. 2023
Hi Steve! Thank you for your feedback. I would be delighted to welcome you back and provide an improved experience that exceeds your expectations.

8/10 Bien

Luisa

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Hi
Séjour de 2 nuits en juin 2023
Réponse de Dawn le 30 juin 2023
Thank you for your feedback. We are so happy you enjoyed your stay! We hope to see you again soon.

8/10 Bien

Catherine

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Given the reviews I was a little skeptical, but overall it was fine. It is definitely no-frills and very old. If you're looking for something more, this isn't it. Rooms are very small and my main complaint was the bathroom. Super-tiny and in need of an update. Bathroom door didn't always stay closed, sinks are in your bedroom, shower was very very small. Towels are more like washcloths, TVs had limited channels. But, beds were actually comfortable and the hotel is in a great location. Staff was also friendly. Don't think I'd stay there again though.
Séjour de 2 nuits en juin 2023
Réponse de - Guest Services le 28 juin 2023
Thank you for your feedback. We hope you will give us the opportunity to host you again!

8/10 Bien

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was very very nice, amazing location walking 2 blocks to boardwalk and beach. If i was staying for more than 1 night i would prefer bigger room and bathroom. Room contained everything needed and more (fridge,microwave,irons and hairdryers for the lady), just prefewr somewhere to read/chill like a chair/desk area. For a 1 night stay i would def recomend this cute little spot.
Séjour de 1 nuit en juin 2023
Réponse de - Guest Services le 21 juin 2023
Good Afternoon Alan,Thank you so much for taking the time to leave such a wonderful review! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us.Your positive feedback means a lot to us and serves as a great motivation for our team. We always strive to provide exceptional service and ensure that our customers have a memorable time with us. It's delightful to know that we were successful in meeting your expectations.

4/10 Médiocre

Kristina

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Dump
A retro-fitted dump badly in need of a total overhaul
Séjour de 1 nuit en juin 2023
Réponse de - Guest Services le 20 juin 2023
Dear Kristina, We sincerely appreciate you taking the time to share your feedback about your recent stay at our hotel. We deeply regret that your experience did not meet your expectations, and we apologize for any inconvenience or dissatisfaction you may have encountered during your stay. We hope that you will reconsider staying with us in the future so that we can demonstrate the improvements we have made based on your valuable feedback.Warm Regards, Ocean Breeze Hotel

10/10 Excellent

Hamza

Séjour de 2 nuits en juin 2023
Réponse de Delaney le 8 juil. 2023
Thank you so much for taking the time to rate! We greatly appreciate your feedback and are thrilled to hear that you had such a fantastic experience during your stay.Providing exceptional service and ensuring our guests have a memorable time is always our top priority. Your positive rating reassures us that our efforts were successful in creating a comfortable and enjoyable environment for you.Warm Regards, The Ocean Breeze Hotel

10/10 Excellent

john

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great stay
Séjour de 2 nuits en juin 2023
Réponse de - Guest Services le 18 juin 2023
We are delighted that you enjoyed your stay with us and that our efforts to provide exceptional service and a comfortable environment were reflected in your experience. Your kind words serve as a great motivation for us to continue delivering the highest level of hospitality to all our guests. We look forward to seeing you soon! Thank you! DawnManager

8/10 Bien

Tracey

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff and manager were great. Let us do a late check out. Only complaint was our bathroom was very old and tiny. They offered to move our room. It’s a clean property with great staff but very antiquated. Rooms are extremely small. Just know it’s clean but basic. Staff is super friendly and accommodating
Séjour de 2 nuits en juin 2023
Réponse de - Guest Services le 14 juin 2023
Hello Tracey! We are delighted that you enjoyed your stay with us and that our efforts to provide exceptional service and a comfortable environment were reflected in your experience. Your kind words serve as a great motivation for us to continue delivering the highest level of hospitality to all our guests. We look forward to seeing you soon! Thank you!