Vue aérienne
Vérifier la disponibilité

Avis sur Showboat Hotel Atlantic City

3.5 out of 5
Showboat Hotel Atlantic City
801 Boardwalk, Atlantic City, NJ

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 1659 avis sur 6007." "
Note des voyageurs de 8 (Bien), d’après 1263 avis sur 6007." "
Note des voyageurs de 6 (Satisfaisant), d’après 1078 avis sur 6007." "
Note des voyageurs de 4 (Médiocre), d’après 884 avis sur 6007." "
Note des voyageurs de 2 (Horrible), d’après 1123 avis sur 6007." "

6,8/10

Propreté

7,0/10

Personnel et service

6,4/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

10/10 Excellent

Aly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Guest Service Team le 24 mai 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, just moments from the legendary Atlantic City Boardwalk. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

8/10 Bien

Gilles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un tantinet désuet
Hôtel très propre, très grand prévu essentiellement pour les familles avec un grand centre aquatique et des jeux Pour les très jeunes. Pas beaucoup de machines à sous pour adultes... Décoration un peu désuète. Mais la qualité des chambres et la propreté rattrapent le reste aisément. Parking 25$ en sus difficile à comprendre... Heureusement le doorman très gentil nous a aidé. Pas de petit déjeuner. A conseiller
Séjour de 1 nuit en novembre 2023
Réponse de Showboat Atlantic City le 21 nov. 2023
Dear Gilles,Thank you for staying with us at Showboat Resort Atlantic City. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

8/10 Bien

Voyageur vérifié

Les points faibles : Propreté et personnel et service
Correct pas plus pas moins
Séjour de 4 nuits en août 2023
Réponse de Showboat Atlantic City le 29 août 2023
Dear Guest,Thank you for staying with us at Showboat Resort Atlantic City. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

6/10 Satisfaisant

Sonia

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 4 nuits en août 2023
Réponse de Showboat Atlantic City le 13 août 2023
Dear Sonia,Thank you for staying with us at Showboat Resort Atlantic City. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.Regards,

10/10 Excellent

maxime

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juillet 2023
Réponse de Bushra Ansari le 9 août 2023
Dear Maxime,Thank you for staying with us at Showboat Resort Atlantic City and marking us. We can't wait to welcome you back soon!

8/10 Bien

Ilonie

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Tres beau et classique, l'ambiance était merveilleuse, j'aime les décors et les tapis. Sauf les quartiers avoisinants ne sont pas sécuritaires.
Séjour de 3 nuits en juillet 2023
Réponse de Showboat Atlantic City le 28 juil. 2023
Chers Llonie,Merci d’avoir séjourné avec nous au Showboat Resort Atlantic City. Nous vous remercions pour vos commentaires et vos aimables commentaires. Je m’excuse pour les quelques inconvénients que vous avez rencontrés pendant votre séjour. Ce sont des retours comme les vôtres qui nous permettent d’améliorer notre hôtel chaque jour.Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt.Cordialement

4/10 Médiocre

Michel

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Peu de restos à distance de marche. Très bruyant. Odeurs de chiens.
Séjour de 5 nuits en juillet 2023
Réponse de Showboat Atlantic City le 28 juil. 2023
Cher Michel,Merci d’avoir séjourné avec nous au Showboat Resort Atlantic City.Nous vous remercions pour vos commentaires et vos aimables commentaires. Je m’excuse pour les quelques inconvénients que vous avez rencontrés pendant votre séjour. Ce sont des retours comme les vôtres qui nous permettent d’améliorer notre hôtel chaque jour.Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt. Cordialement

8/10 Bien

Gerardo, Anjou

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Idéal pour les animaux de compagnie.
Séjour de 2 nuits en juillet 2023
Réponse de Bushra Ansari le 24 juil. 2023
Dear Garardo,Thank you for staying with us at Showboat Resort Atlantic City and marking us. We can't wait to welcome you back soon!

2/10 Horrible

Christophe

Séjour de 1 nuit en juillet 2023
Réponse de Bushra Ansari le 25 juil. 2023
Dear Christophe,Thank you for staying with us at Showboat Resort Atlantic City and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our Team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience Showboat Resort Atlantic City in the near future.

6/10 Satisfaisant

Toufic

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Ils ne font pas le ménage des chambre pour les séjours de 3 jours et moins
Séjour de 3 nuits en juillet 2023
Réponse de Showboat Atlantic City le 21 juil. 2023
Dear Toufic,Merci d’avoir séjourné avec nous au Showboat Resort Atlantic City et d’avoir pris le temps de partager vos commentaires concernant votre séjour. Nous nous excusons que votre séjour était moins qu’extraordinaire. Ce n’est certainement pas à la hauteur de nos standards, et ce sont des retours comme les vôtres qui nous permettent d’améliorer notre hôtel chaque jour. Permettez-moi de vous présenter mes plus sincères excuses. Soyez assurés que nous avons pris les mesures appropriées pour résoudre le problème avec notre équipe afin d’éviter tout événement futur.Nous espérons avoir l’occasion de vous accueillir à nouveau pour revivre le Showboat Resort Atlantic City dans un proche avenir.Cordialement

6/10 Satisfaisant

Eric

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
A lot of noise in other room until pass midnight d’acheter night!!!
Séjour de 3 nuits en juillet 2023
Réponse de Showboat Atlantic City le 10 juil. 2023
Dear Eric,•Thank you for staying with us at Showboat Resort Atlantic City. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

4/10 Médiocre

Tatiana

Voyage en famille
Les points faibles : Propreté
Dangerous
nous sommes restés trois jours et personne n'est venu réparer la chambre! et pas sûr que beaucoup de gens se sont fait cambrioler à l’hôtel! ils ont volé dans les chambres et les voitures sur le parking ! pas un hôtel sûr pour les familles!
Séjour de 4 nuits en juin 2023
Réponse de Bushra Ansari le 1 juil. 2023
Dear Tatiana,Thank you for staying with us at Showboat Resort Atlantic City and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our Team in order to prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience Showboat Resort Atlantic City in the near futureregards,Reservations Team

10/10 Excellent

Frédéric

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de Bushra Ansari le 19 juin 2023
Dear Frederic,Thank you for staying with us at Showboat Resort Atlantic City and marking us. We can't wait to welcome you back soon!

8/10 Bien

Nicole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chambre confortable et propre. Avons été avisé qu'un nettoyage seulement de la chambre se ferait pendant notre séjour. Sommes arrivés le dimanche et la femme de chambre est passée que le jeudi malgré nos 2 demandes. Stationnement $100 pour 5 jours meme si l'auto reste sur place toute la semaine. C'est exagéré.
Séjour de 5 nuits en octobre 2022
Réponse de General Manager le 16 oct. 2022
Dear Nicole,Thank you for staying with us at the Showboat Hotel. We are happy you loved our well-appointed rooms. However, we regret your disappointment with some of our services not being available on a regular basis during your stay. We were also disappointed that you felt the parking price did not meet your expectations. We make every effort to be priced competitively. We hope you will stay with us again whenever your travels bring you this way!General Manager

10/10 Excellent

Kathleen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ce n'est pas la première fois que nous allons a Atlantic city, mais habituellement nous couchions a Absecon. Nous avons vraiment apprécié cet hôtel avec le tarif avantageux optenu en plus! Près de tout et pas besoins de reprendre la voiture après la soirée sur le boardwalk.
Séjour de 1 nuit en septembre 2022
Réponse de General Manager le 16 sept. 2022
Dear Kathleen, Thank you very much for selecting Showboat Hotel during your visit to Atlantic City. We are glad to know how much you enjoyed our superb location and that we exceeded all of your expectations for a great price. Thank you for recommending us to fellow online travelers, and we look forward to seeing you again.General Manager

10/10 Excellent

michel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
La chambre commune
Séjour de 4 nuits en septembre 2022
Réponse de General Manager le 15 sept. 2022
Dear Michel, Thank you for evaluating your visit to Showboat Hotel. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with our comfortable accommodations. It was our pleasure hosting you, and we look forward to welcoming you back soon for another enjoyable stay.General Manager

10/10 Excellent

Simon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Très bien situé, propreté des lieux impeccables. Je le recommande
Séjour de 4 nuits en août 2022
Réponse de General Manager le 30 août 2022
Dear Simon, Thank you for staying with us at the Showboat Hotel and for your kind review. We appreciate your mention of our spotless accommodations and great location convenient to all the attractions in Atlantic City. We appreciate your recommendation to future travelers, and we look forward to your next visit.General Manager

10/10 Excellent

Simon

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien!!
Très bien situé, personnel courtois et belle chambre
Séjour de 1 nuit en août 2022
Réponse de General Manager le 24 août 2022
Dear Simon, We are delighted you enjoyed your stay at Showboat Hotel. It is great to know that we exceeded your expectations, and you thoroughly enjoyed our excellent service, well-appointed accommodations, and convenient location. Thank you for choosing to stay with us in Atlantic City. We look forward to welcoming you back soon.General Manager

10/10 Excellent

Francois

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le rapport Qualité-prix est excellent. Bien situé. Chambre paisible. Déception : On ne m a pas remis de facture a mon départ. Donc, on peu me charger n importe quoi sur celle-ci et je n ai pas de controle On devait courir pour les serviettes de bain et le savon
Séjour de 5 nuits en juillet 2022
Réponse de General Manager le 14 août 2022
Dear Francois, thank you for choosing Showboat Hotel. We are committed to providing the most comfortable accommodations while you enjoy a fantastic time in beautiful Atlantic City, and it is always nice to have our efforts recognized! Furthermore, regarding your concern about the receipt, we would like to mention that when making a reservation through a third-party website, a receipt is typically given at the same time. If we can be of any further assistance, please let us know; we would be happy to be of service. Thank you for being our guest, and we hope you choose us again as we would love the opportunity to host another visit. General Manager

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Le staff n’est pas du tout aidant lorsque vous avez un problème. J’vais besoin de faire un coup de fil local (mon téléphone ne fonctionnait pas) mais ils n’ont pas voulu nous dépanner. Ils étaient bête et voulaient simplement se débarrasser de nous.
Séjour de 1 nuit en août 2022

8/10 Bien

Sophie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Belle grande chambre propre. Direct sur la plage avec plusieurs choses intéressantes autour. Nous avons par contre été déçus des restos. Aussi il a juste été impossible d'avoir un chariot à baggage à notre arrivée...
Séjour de 5 nuits en juillet 2022
Réponse de General Manager le 9 août 2022
Sophie, thank you for being our guest at Showboat Hotel. We are thrilled to read you enjoyed your trip to the boardwalk and beach! However, we regret the inconvenience you experienced during your stay. We appreciate all your feedback and will share your comments appropriately to improve going forward. Thank you for choosing to stay with us in Atlantic City. We look forward to welcoming you back soon. General Manager

10/10 Excellent

audree

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hôtel très familial, près de la mer et des attraits pour les enfants.
Séjour de 5 nuits en juillet 2022
Réponse de General Manager le 7 août 2022
Audree, thank you for choosing Showboat Hotel for your recent stay. We are delighted to know you and your family had a great time here and were especially pleased with our ideal location. We hope you will stay with us again whenever your travels bring you this way! General Manager

8/10 Bien

Jeremie

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté et personnel et service
Stationnement facile
Séjour de 1 nuit en juillet 2022
Réponse de General Manager le 25 juil. 2022
Jeremie, thank you for your recent stay at Showboat Hotel. Our goal is to offer a relaxing, carefree stay to our guests, and we are glad you could appreciate all that we have to offer, most notably the convenient parking. We appreciate you staying with us and hope to see you again soon. General Manager

2/10 Horrible

Kayra

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I liked that the property was close to the Steel Pier, & beach right on the boardwalk. I did not like the cleanliness of the rooms. Our room smelled of pet urine. Carpets were stained and smelly. It was uninhabitable.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Caitlyn

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great for a family vacation
Séjour de 3 nuits en mai 2024

4/10 Médiocre

Yuleidy

Voyage en famille
Les points forts : Équipements
Les points faibles : Propreté et personnel et service
I had fun, but the room had a weird smell to it when i told staff about it and asked for air freshener multiple times they just said okay we will bring it right over and never showed up with it. I was going to leave in the middle of the night because i had a migraine due to the smell but couldn't because my kids where already sleep so i had to suck it up.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Kimberly

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
The door to our room had broken wood on it, didn’t open properly. We called housekeeping for sheets and they were prompt but there was a roach on the linen. There is a horrible smell in the room, cigarette stained carpets, dirty elevator never cleaned during our 2 night stay, same dirty elevator every day. Yuck. Never again
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Edwin

Voyage en groupe
The room showed in pictures is very misleading, the room was half the size I expected it to be and half as nice. Very outdated with no windows, so pretty dark.
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Team le 28 mai 2024
Thank you for sharing your feedback. I’m sorry to hear that the room did not meet your expectations. I apologize for any inconvenience this caused during your stay.

8/10 Bien

Gene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed the experience. Plenty to do for adults and children. Lots of security. Which make you feel safe. Pet friendly. Had a lot of fun. The only thing that was an issue was it wasn’t enough restaurants on site.
Séjour de 2 nuits en mai 2024
Réponse de Guest Service Team le 28 mai 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your comments. It is feedback like yours that helps us improve our hotel each day. We hope to have the pleasure of welcoming you back soon!

6/10 Satisfaisant

Kimberly

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Had to leave hotel to dine at nearby hotels. Room was clean but shower head was low, for someone over five feet you would have to duck to get wet. Toilet was low to ground beds were uncomfortable.
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Team le 28 mai 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your comments. It is feedback like yours that helps us improve our hotel each day. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Tammy

Voyage en famille
Les points forts : Personnel et service
I felt very unsafe in this property. Between the fight that broke out in the lobby while I was checking in to the loud noisy drunken patrons in the hallways at 4 am. I will not be staying there ever again.
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Team le 28 mai 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your comments. It is feedback like yours that helps us improve our hotel each day. We hope to have the pleasure of welcoming you back soon!

4/10 Médiocre

Aliya

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rooms are very outdated & untidy. There were stains all over the floors, broken bathroom door, broken lamp stand, and rips on the walls. The cleaning staff never came to the rooms or replace towels. The rest of the resort is fine but the rooms are in need of renovation. Unfortunately, I was not pleased with my stay
Réponse de Guest Service Team le 28 mai 2024
Dear Guest,Thank you for taking the time to share your experience with us. I am deeply sorry to hear about the issues you encountered during your stay. Your feedback is invaluable, and I want to extend my sincerest apologies for the inconvenience and discomfort you faced.

4/10 Médiocre

Mohammad

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room service was bad not clean
Séjour de 2 nuits en mai 2024
Réponse de Guest Service Team le 28 mai 2024
•It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience/s that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. I hope to have the chance rectify the situation and welcome you back to re-experience Showboat Resort Atlantic City.

6/10 Satisfaisant

junior

Voyage en famille, Voyage en groupe
Les points forts : Équipements
Hotel need update parking too much for guest $25.00. I have 5 room only was ready at 4:00 pm the other i get at 8:00 pm
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Team le 28 mai 2024
We understand that a 25.00 parking fee can be a significant additional expense, and we are currently reviewing our parking policies to find a more guest-friendly solution. Additionally, I am truly sorry for the delay in getting your rooms ready. We strive to have all rooms prepared by check-in time, and it is disappointing to hear that this was not the case for your group. Your feedback is very important to us, and we are committed to making the necessary improvements. We hope to have the opportunity to serve you better in the future.

8/10 Bien

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
During the time my family and I traveled ( Thursday- Saturday Memorial weekend) a lot of restaurants were closed and opened on Saturday the day we were leaving. Same for the hotel bar they didnt open until Friday. However there is plenty of kids activities on the premises and is right on the board walk. Recommend for families.
Séjour de 2 nuits en mai 2024
Réponse de Guest Service Team le 28 mai 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, just moments from the legendary Atlantic City Boardwalk. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

2/10 Horrible

Natasha, Clinton

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They decided to give my room away and offering me a down graded room like it was a benefit. I paid for 2 family and rooms for me and mu family and was given the first time a room full of duck tqpe and smelling like a person that smokes and never bath room.. then i went and was given a room that ac didn't work . Its much more to say but not enough pages. This place is terrible
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

stanley

Voyage en famille
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It was outdated the rooms stains on the carpet broken dresser doors decayed felt a little unsafe at times lots of people Only two places to eat and on Monday one was close overall it wasn’t the greatest but was OK but a few days
Séjour de 2 nuits en mai 2024
Réponse de Guest Service Team le 28 mai 2024
Thank you for sharing your feedback regarding your recent stay. I am sorry to hear that your experience did not fully meet your expectations and that you encountered several issues during your visit.It's disappointing to learn that you found the rooms outdated, with stains on the carpet and broken dresser doors. Additionally, feeling unsafe at times and having limited dining options, especially with one being closed on Monday, are concerns that we take very seriously.Please know that we are taking immediate steps to address these issues. Renovations and updates

4/10 Médiocre

Ivan

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The shower was not working, the room smell like smoke . Poor maintenance in the room .
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Team le 28 mai 2024
Dear Guest,Thank you for taking the time to share your feedback. I am truly sorry to hear about the issues you encountered during your stay, particularly with the shower not working, the unpleasant smell of smoke, and the overall poor maintenance of the room.This is not the experience we want our guests to have, and I apologize for any inconvenience and discomfort this caused. Please know that your comments have been taken seriously, and we are addressing these maintenance and housekeeping issues immediately to prevent them from happening in the future.

2/10 Horrible

mariona

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is unsafe .. dirty and the customer service is terrible… the water park was dirty… wasted my money…
Séjour de 2 nuits en mai 2024
Réponse de Guest Service Team le 28 mai 2024
Thank you for taking the time to provide your feedback. I am deeply sorry to hear about your disappointing experience during your stay. It is unacceptable that you found our property unsafe, dirty, and that our customer service did not meet your expectations. The conditions you described at our water park and the overall state of cleanliness and safety are far below our standards, and I apologize for the distress and inconvenience this caused. We are taking immediate action to address these issues and ensure that our facilities are clean, safe, and welcoming for all our guests.

8/10 Bien

Annette

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Great overall for our first time, and I plan for us to come back! Housekeeping service was poor, though (didn’t knock on our door, but at least the front desk sent up blankets when I had to call and ask). We had to take out trash cans out in the halls, were emptied with no liners, had to get them… other than that, enjoyed the hotel, a separate water park!
Séjour de 2 nuits en mai 2024
Réponse de Guest Service Team le 28 mai 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, just moments from the legendary Atlantic City Boardwalk. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!

10/10 Excellent

Danilo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The water park was fun and overall hotel was good.
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Team le 28 mai 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your kind comments. We can't wait to welcome you back soon!

4/10 Médiocre

Gabrielle

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Please clean your bed sheets better and the room was dirty and dusty. Found blood spots around the corners of the bed.
Séjour de 3 nuits en mai 2024
Réponse de Guest Service Team le 28 mai 2024
Dear Guest,Thank you for sharing your feedback. I am deeply sorry to hear about the unacceptable condition of your room, particularly the cleanliness of the bed sheets and the presence of dust and blood spots.This falls far short of our standards, and I understand how distressing this must have been for you. Please accept my sincerest apologies for the discomfort and inconvenience you experienced. We are addressing these issues immediately with our housekeeping team to ensure such oversights do not occur in the future.Your feedback is crucial in helping us improve, and I hope you might consider giving us another chance to provide you with a better experience.

2/10 Horrible

Myong, flushing

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We stayed at the Showboat Resort for Memorial Day Weekend for two nights (Sat Sunday 2024). I will talk about few good things before I talk about serious problem for this resort. There are many different kind of arcades and much fun to spend a day. Water park entrance in side the resort and convinence. Park was clean and secured. Now talk about serious issue here. Park was small and crowded for holidays, They dont even provided towels and charged $79 daily pass. after we played 3hrs. we check-in the Showboat Resort. We were shocked when we enter the room. We missed the OCEAN RESORT. We terribly made a big mistake to spent over $500 for two nights @ SHOWBOAT RESORT. Room was not cleaned and outdated. the room smells like old carpet. There are no power outlets in the room. we charged our phone, laptop in the bathroom. No Customer Service!! No one answered front desk or house keeping. This was the worst resort experience I have ever had in my life. PLZ DO NOT STAY @ SHOWBOAT RESORT. This place is so broken.
Séjour de 2 nuits en mai 2024
Réponse de Guest Service Team le 28 mai 2024
Thank you for your feedback. I’m very sorry to hear about your disappointing experience. The issues you faced with the room cleanliness, lack of customer service, and overcrowding are unacceptable. We are addressing these problems immediately. I apologize for the inconvenience and frustration you experienced and hope you’ll consider giving us another chance in the future.

2/10 Horrible

Ceily

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Terrible
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Team le 28 mai 2024
It saddens me that you were not satisfied with our hotel. We apologize for the inconvenience/s that you have faced during your stay. Please contact us directly as we would like to know more about your concerns. I hope to have the chance rectify the situation and welcome you back to re-experience Showboat Resort Atlantic City.

2/10 Horrible

Ewa

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terrible property, horrible experience, hotel smells like weed
Séjour de 2 nuits en mai 2024
Réponse de Guest Service Team le 28 mai 2024
I was deeply troubled to learn about the challenges you encountered during your recent stay at our esteemed hotel. On behalf of our entire team, I extend my sincerest apologies for the disappointment and inconvenience you experienced. Your satisfaction is paramount to us, and it is disheartening to hear that we fell short of meeting your expectations.

6/10 Satisfaisant

Lissette

Voyage en famille
Overall is was an ok experience. Their pool was not open which was unfortunate.
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Team le 28 mai 2024
Thank you for staying with us at Showboat Resort Atlantic City. We thank you for your feedback and your kind comments. I apologize for the few inconveniences you did experience during your stay. It is feedback like yours that allows us to improve our hotel each day.We hope to have the pleasure of welcoming you back soon.

6/10 Satisfaisant

Kareema

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Guest Service Team le 28 mai 2024
Thank you for staying with us at Showboat Resort Atlantic City and for sharing your comments. It is feedback like yours that helps us improve our hotel each day. We hope to have the pleasure of welcoming you back soon!

4/10 Médiocre

AMANDA

Voyage en famille avec de jeunes enfants
The people working there are low class and rude
Séjour de 2 nuits en mai 2024
Réponse de Guest Service Team le 27 mai 2024
I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence.

2/10 Horrible

Lena

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Team le 28 mai 2024
I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence.

6/10 Satisfaisant

Victor, Hackensack

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et équipements
Our room smell like a dirty ashtray, wall paper peeling off the wall. Outlets in the room wasn’t working. Soap and room amenities needs improvement. No water bottle for the guess. For 560 dollars a night this was the most poorest room I seen in my entire traveling experience. I travel half of South America and North America and that is the ugliest room we been in. Zero stars for the room
Séjour de 1 nuit en mai 2024
Réponse de Guest Service Team le 27 mai 2024
Thank you for your feedback. We are truly sorry for the issues you experienced with the room's smell, condition, and amenities. Your concerns are being addressed immediately. We regret that we did not meet your expectations and appreciate your input, which helps us improve.