Avis sur The American Hotel Atlanta Downtown - a DoubleTree by Hilton
The American Hotel Atlanta Downtown - a DoubleTree by Hilton
160 Ted Turner Dr NW, Atlanta, GA
Avis
8,0
Très bien
8,4/10
Propreté
8,4/10
Personnel et service
7,8/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en famille
27 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2023
Réponse de Brandon D. le 4 mars 2023
Thank you for your feedback and for having been our guest. We are happy to hear that you enjoyed your stay with us and hope to see you again soon!
4/10 Médiocre
Voyageur vérifié
8 janv. 2023
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en janvier 2023
Réponse de BUlrich le 13 janv. 2023
thank you for your feedback and for having been our guest. We will be adressing your concerns and are very sorry that your stay was not satisfactory due to the concerns you outlined. Please know that we are working hard to improve the condition of our guest rooms and the F&B team is committed to enhance their culinary offerings. We hope that you can consider us for a future visit, we'd love to welcome you back.
10/10 Excellent
Whitney
Voyage en famille, Voyage d’affaires
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Whitney
Séjour de 3 nuits en mai 2024
Réponse de Donique J le 26 mai 2024
Thank you for staying with us and also for taking the time to give us valuable feedback on your experience. We are delighted to hear your time with us was excellent. We hope to have the opportunity to host you again soon
10/10 Excellent
Crystal, Irmo
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Crystal
Séjour de 1 nuit en avril 2024
Réponse de Donique J le 26 mai 2024
Thank you for staying with us and also for taking the time to give us valuable feedback on your experience. We are delighted to hear your time with us was excellent. We hope to have the opportunity to host you again soon
10/10 Excellent
William, Cottonwood Heights
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 2 nuits en mai 2024
Réponse de Donique J le 17 mai 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback on your experience. We are so happy to hear your time with us was excellent. We hope to have the opportunity to host you again soon.
6/10 Satisfaisant
Amanda M
13 mai 2024
Les points forts : Personnel et service
Amanda M
Séjour de 1 nuit en mai 2024
Réponse de Donique le 26 mai 2024
Thank you for staying with us and also for taking the time to give us valuable feedback. We are truly sorry to hear your time with us was less than satisfactory. We are committed to reviewing our internal processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.
10/10 Excellent
Louis, Washington
12 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Louis
Séjour de 2 nuits en mai 2024
Réponse de Donique J le 17 mai 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback on your experience. We are so happy to hear your time with us was excellent. We hope to have the opportunity to host you again soon.
2/10 Horrible
atiya
12 mai 2024
Les points forts : Propreté
atiya
Séjour de 1 nuit en mai 2024
Réponse de Donique le 26 mai 2024
Thank you for staying with us and also for taking the time to give us valuable feedback. We are truly sorry to hear your time with us was less than satisfactory. We are committed to reviewing our internal processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.
10/10 Excellent
Bradley
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bradley
Séjour de 2 nuits en mai 2024
Réponse de Donique J le 10 mai 2024
Thank you for staying with us. We are so happy you had an excellent stay ! We hope to host you again soon
6/10 Satisfaisant
Carlos
9 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Carlos
Séjour de 1 nuit en mai 2024
Réponse de Donique J le 26 mai 2024
Thank you for staying with us and also for taking the time to give us valuable feedback. We are truly sorry to hear your time with us was less than satisfactory. We are committed to reviewing our internal processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.
10/10 Excellent
Sukhrob
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sukhrob
Séjour de 1 nuit en avril 2024
Réponse de Donique J le 30 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to host
10/10 Excellent
Aaron
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aaron
Séjour de 2 nuits en avril 2024
Réponse de Donique J le 30 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and that Charnice delivered excellent service. We look forward to hosting you again.
10/10 Excellent
Niekema
Voyage en groupe, Voyage d’affaires
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Niekema
Séjour de 3 nuits en avril 2024
Réponse de Donique J le 30 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to host
10/10 Excellent
Ponce
28 avr. 2024
Les points forts : Personnel et service
Ponce
Séjour de 1 nuit en avril 2024
Réponse de Donique J le 30 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Please accept our apologies for the resurfacing of our front drive impacting your experience. The project is near completion. We look forward to hosting you again.
10/10 Excellent
Nykela
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nykela
Séjour de 1 nuit en avril 2024
Réponse de Donique J le 30 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to host
8/10 Bien
Sade
20 avr. 2024
Les points forts : Personnel et service
Sade
Séjour de 1 nuit en avril 2024
Réponse de Donique J le 25 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.
10/10 Excellent
Ma. Leann
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ma. Leann
Séjour de 2 nuits en avril 2024
Réponse de Donique J le 25 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.
6/10 Satisfaisant
Alana
Voyage en groupe
17 avr. 2024
Les points forts : Propreté
Alana
Séjour de 2 nuits en avril 2024
Réponse de Donique J le 25 avr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfactory. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.
10/10 Excellent
yahyaa
15 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
yahyaa
Séjour de 1 nuit en avril 2024
Réponse de Donique J le 25 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to hosting you again.
2/10 Horrible
Young
15 avr. 2024
Young
Séjour de 1 nuit en avril 2024
Réponse de Donique le 10 mai 2024
Thank you for staying with us. We are so sorry to hear your time with us was less than enjoyable. We would like to get additional information on your stay. Please feel free to contact the property directly and request to speak with the manager on duty.
10/10 Excellent
Shewonyui
Voyage en famille avec de jeunes enfants
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shewonyui
Séjour de 2 nuits en avril 2024
Réponse de Donique J le 15 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing! We absolutely agree we have some of the best service champions in the city. We cant wait to host you again
2/10 Horrible
Dandra
Voyage en groupe, Voyage d’affaires
14 avr. 2024
Les points faibles : Équipements
Dandra
Séjour de 1 nuit en avril 2024
Réponse de Donique J le 15 avr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfatory. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience
10/10 Excellent
Asia
Voyage en famille
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Asia
Séjour de 2 nuits en avril 2024
Réponse de Donique J le 15 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again
8/10 Bien
sabine
Voyage d’affaires, Voyage en couple
12 avr. 2024
Les points forts : Propreté, personnel et service, équipements
sabine
Séjour de 1 nuit en avril 2024
Réponse de Donique J le 15 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing! Come back and see us soon
4/10 Médiocre
Richard
9 avr. 2024
Richard
Séjour de 2 nuits en mars 2024
Réponse de Donique J le 15 avr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfactory. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience
6/10 Satisfaisant
Shannon
8 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Shannon
Séjour de 1 nuit en mars 2024
Réponse de Donique J le 15 avr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfatory.The safety and security of our guests is of paramount importance. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience
10/10 Excellent
Ismail
8 avr. 2024
Ismail
Séjour de 1 nuit en mars 2024
Réponse de Donique J le 30 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.
8/10 Bien
Bonnie Lisa
Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Bonnie Lisa
Séjour de 1 nuit en avril 2024
Réponse de Donique J le 8 avr. 2024
Thank you for staying with us and taking the time to provide us with a review. Please accept our apologies for the challenges related to our renovation and valet. We are committed to reviewing our internal processes. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience. Come back and see us soon.
10/10 Excellent
Ernest
Voyage d’affaires
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ernest
Séjour de 1 nuit en avril 2024
Réponse de Donique J le 8 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We will certainly commend Charnice on the excellent service she provided . Come back and see us soon
10/10 Excellent
JAMAL
4 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
JAMAL
Séjour de 2 nuits en mars 2024
Réponse de Donique J le 8 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We cant wait to see you again!
8/10 Bien
Senia
Voyage en famille
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Senia
Séjour de 4 nuits en mars 2024
Réponse de Donique J le 8 avr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to billing issue further .
2/10 Horrible
Kaneshia
1 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kaneshia
Séjour de 1 nuit en mars 2024
Réponse de Donique J le 8 avr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to discuss your stay in further details.
10/10 Excellent
Patrick
1 avr. 2024
Patrick
Séjour de 1 nuit en mars 2024
Réponse de Donique J le 25 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.
8/10 Bien
Kendra
Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kendra
Séjour de 2 nuits en mars 2024
Réponse de Donique J le 8 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the balcony was enjoyable. Come back and see us soon!
10/10 Excellent
Ivan David
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ivan David
Séjour de 2 nuits en mars 2024
Réponse de Donique J le 2 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again
10/10 Excellent
Jennifer
Voyage en famille avec de jeunes enfants
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 5 nuits en mars 2024
Réponse de Donique J le 2 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again
10/10 Excellent
Tiffany
Voyage en famille
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tiffany
Séjour de 2 nuits en mars 2024
Réponse de Donique J le 8 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We are so sorry to hear noise negatively impacted your stay. We hope to host you again soon..
8/10 Bien
RHONDA
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
RHONDA
Séjour de 1 nuit en mars 2024
Réponse de Donique J le 8 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We hope to host you again soon
10/10 Excellent
Dawn
Voyage en famille
23 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dawn
Séjour de 3 nuits en mars 2024
Réponse de Donique J le 2 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again.
10/10 Excellent
Francisco Javier
22 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Francisco Javier
Séjour de 1 nuit en mars 2024
Réponse de Donique J le 2 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again
8/10 Bien
Steven
Voyage en couple
13 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en février 2024
Réponse de Donique J le 21 mars 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback. We are happy to hear you enjoyed the cookies and water. We are on the tail end of our renovation and hope to have the opportunity to host you again once it is complete.
4/10 Médiocre
Sophia
13 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Sophia
Séjour de 4 nuits en février 2024
Réponse de Donique J le 21 mars 2024
Sophia thank you for staying with us and also for taking the time to provide us with valuable feedback. We are so saddened to hear that your stay was less than satisfactory. We would love the opportunity to get additional feedback. Please connect with us directly at the property and request to speak with the Manager on Duty. We hope to talk with you soon.
6/10 Satisfaisant
Kaitlin
Voyage en couple
11 mars 2024
Les points forts : Propreté et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Kaitlin
Séjour de 2 nuits en mars 2024
Réponse de Donique J le 12 mars 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback. We are truly sorry to hear noise levels impacted your stay. We are committed to reviewing our processes to ensure this is an isolated incident. We hope to have the opportunity to host you again in the future.
2/10 Horrible
Joshua
Voyage en famille avec de jeunes enfants
10 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joshua
Réponse de Donique J le 12 mars 2024
Thank you for staying with us and also for taking the time to leave us a review. We are truly sorry to hear your time with us was less than satisfactory. We are committed to addressing your noted concerns. We do hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.
10/10 Excellent
Malene, Rødby
9 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Malene
Séjour de 1 nuit en mars 2024
Réponse de Donique J le 12 mars 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are so happy to hear that you enjoyed your stay. Please accept our apologies for the issue you experienced with a vagrant. We take the safety and security of our guests seriously and can assure you our team takes every measure to ensure our guests have the most comfortable environment. Come back and see us again.
2/10 Horrible
Jessica
9 mars 2024
Jessica
Séjour de 5 nuits en février 2024
Réponse de Donique J le 8 avr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to discuss your stay in further details.
10/10 Excellent
Alfreda
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alfreda
Séjour de 2 nuits en mars 2024
Réponse de Donique J le 5 mars 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us soon.
10/10 Excellent
Eva
5 mars 2024
Eva
Séjour de 1 nuit en février 2024
Réponse de Donique J le 2 avr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again
10/10 Excellent
Lynn
Voyage en famille
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lynn
Séjour de 1 nuit en mars 2024
Réponse de Donique J le 5 mars 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us soon.
10/10 Excellent
Latoya
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Latoya
Séjour de 1 nuit en mars 2024
Réponse de Donique J le 4 mars 2024
Thank you for staying with us and also for taking the time to leave us an amazing review! We are so happy you enjoyed your stay. We will certainly commend the team on a job well done. We hope to host you again soon.