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Avis sur Sonesta ES Suites Atlanta Alpharetta Windward

3 out of 5
Sonesta ES Suites Atlanta Alpharetta Windward
5465 Windward Pkwy W, Alpharetta, GA

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 318 avis sur 591." "
Note des voyageurs de 8 (Bien), d’après 129 avis sur 591." "
Note des voyageurs de 6 (Satisfaisant), d’après 56 avis sur 591." "
Note des voyageurs de 4 (Médiocre), d’après 41 avis sur 591." "
Note des voyageurs de 2 (Horrible), d’après 47 avis sur 591." "

8,6/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

Claude

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel intéressant parce que bien équipé. Nous avons eu un problème avec le système électronique de la porte de la suite mais le personnel a été très avenant et le problème a été réglé avec diligence. Le seul véritable problème est le manque d’insonorisation des suites. Si vos voisins sont des couche-tard, vous ne dormirez pas beaucoup…
Séjour de 2 nuits en février 2023
Réponse de Sonesta ES le 21 févr. 2023
Thank you for your feedback. We look forward to welcoming you again soon.

8/10 Bien

marie

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Don - G.M. le 3 mai 2024
Thank you for choosing to stay with us.

10/10 Excellent

DEBORAH

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay in Alpharetta
Séjour de 2 nuits en avril 2024
Réponse de Don - G.M. le 4 avr. 2024
Thank you for choosing to stay with us at the Sonesta ES Suites. It is pleasing to read that you had a great stay. We look forward to your return.

2/10 Horrible

Melissa

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Worst place I ever stayed.
Séjour de 5 nuits en mars 2024
Réponse de Don - G.M. le 31 mars 2024
On behalf of my entire team, I apologize that you had such a poor stay. We will work to improve our operations.

2/10 Horrible

Melissa

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This location was horrible. The front desk staff was great. Room stinks, linen had cigarette burns, and rips and tears. Garbage overflow outside. Outside furniture was dirty and rips and tears. There is no way they should charge what they do for list quality stay. It was totally unsatisfactory .
Séjour de 1 nuit en mars 2024
Réponse de Sonesta ES le 28 mars 2024
Thank you for your feedback. We will look into the issues you experience during your stay.

2/10 Horrible

Tavoris

Les points faibles : Personnel et service et équipements
Staff is Rude to kids etc
Séjour de 1 nuit en mars 2024
Réponse de Sonesta ES le 26 mars 2024
Thank you for your feedback.

2/10 Horrible

Tavoris

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service et équipements
Staff was very rude to my kids
Séjour de 1 nuit en mars 2024
Réponse de Sonesta ES le 26 mars 2024
Thank you for your feedback.

10/10 Excellent

Farhad

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mars 2024
Réponse de Don - G.M. le 25 mars 2024
It is pleasing to hear that your stay was "great." Please return to visit again soon.

8/10 Bien

Kevin, Madison

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
It’s was an easy check in and out. The interstate was so close for easy travel.
Séjour de 3 nuits en mars 2024
Réponse de Sonesta ES le 24 mars 2024
Thank you for your positive feedback. We look forward to welcoming you again soon.

2/10 Horrible

Juan, Ridgewood

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The biggest issue with this hotel was the staff. Every time I went to the front desk, none of the staff members were there to attend to guests at the front desk because they had stepped out to smoke marijuana. Completely unprofessional and inexplicable. All other members of the staff were also rude at every point of contact. I would never recommend this place to anyone!
Séjour de 10 nuits en mars 2024
Réponse de Don le 24 mars 2024
We apologize for our failure to provide you the best in service. We will research these issues with great seriousness.

10/10 Excellent

Sumautree

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024
Réponse de Sonesta ES le 22 mars 2024
Thank you for your positive feedback.

10/10 Excellent

Tavoris

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pretty nice place so far
Séjour de 1 nuit en février 2024
Réponse de Don - G.M. le 23 févr. 2024
We are glad you are pleased with us. Thank you for sharing.

10/10 Excellent

gustavo

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent place to stay
Séjour de 10 nuits en janvier 2024
Réponse de Sonesta ES le 4 févr. 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

10/10 Excellent

Rhonda

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone is so kind and helpful. The hotel is in a great location, it’s very clean, so convenient and safe.
Séjour de 1 nuit en janvier 2024
Réponse de Sonesta ES le 4 févr. 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

10/10 Excellent

Charles

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Don G le 2 févr. 2024
Thank you for your rating of a 10. We hope you will return soon.

10/10 Excellent

Sumautree

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Don - G.M. le 29 janv. 2024
Thank you for rating our hotel. We hope you will return soon.

2/10 Horrible

Nancy A, Alpharetta

Voyage avec des animaux de compagnie
Les points faibles : Personnel et service et équipements
Unsafe parking lot. No linens. Breakfast hrs chged to 2hrs only.No one at front desk to help or willing to help. Prejudice. Do not question your bill, when room will be cleaned, if you can get room supplies, due to room not cleaned for 2weeks. Unless you want to deal with staff wanting to agrue, raise voice, even yell at you. If you dare try talking to them like normal people, they will continue speaking over you, regardless what you're trying to ask of them. Do not write negative review about hotel or you'll be a target for revenge during your stay. Even told to leave. Stay anywhere but Sonesta Windward Pkwy Alpharetta, GA.
Séjour de 7 nuits en janvier 2024
Réponse de Don - G.M. le 29 janv. 2024
Thank you for sharing, so that we can improve. On behalf of our team, I apologize for your poor experience and for how our team made you feel. We will work to make the necessary changes in our hotel and in our service.

2/10 Horrible

Nancy A, Alpharetta

Voyage avec des animaux de compagnie
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Was called Homeless B and screamed at by sonesta @ windward Pkwy hotel staff member. I was mistreated by all 3 front desk females. Only reason was due to a review i wrote stating an employee had bad attitude and needed to not be in customer service.
Séjour de 2 nuits en janvier 2024
Réponse de Sonesta ES le 25 janv. 2024
Thank you for your comments.

2/10 Horrible

Nancy A, Alpharetta

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Sonesta emoyees were racist, disrespectful all due to their screw up in two rooms i rented. Plus i wrote previous review stating staff needed to be in another line of work. I was called "HOMELESS B" when i ask for explanation of room mix up. Paid for a family to have room for 2nts on coldest night so child wouldn't be sleeping in vehicle. Due to staff mistake family were not allowed to stay in paid room. I was unaware till next day. I still haven't rec'd explanation or money refund. No apology, just called 5x's"HOMELESS B" and screamed at, even removed from property. Sonesta emoyees classify guest as HOMELESS B"s . I'm 65yrs young and white. DO NOT DARE WRITE REVIEW UNLESS YOU WANT TO BE LABELED AS TROUBLE MAKER AND HOMELESS B BY 3 FEMALES SONESTA EMPLOYEES
Séjour de 1 nuit en janvier 2024
Réponse de Sonesta ES le 23 janv. 2024
We are sorry to hear that your stay was not as satisfactory as we had hoped it would be. The hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention.

2/10 Horrible

Nancy A, Alpharetta

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Front Desk employees couldn't be any more
Séjour de 4 nuits en janvier 2024
Réponse de Sonesta ES le 23 janv. 2024
We are sorry to hear that your stay was not as satisfactory as we had hoped it would be. The hotel manager will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention.

10/10 Excellent

DeAnna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2024
Réponse de Sonesta ES le 18 janv. 2024
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!

10/10 Excellent

Nayef, Atlanta

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 10 nuits en décembre 2023
Réponse de Sonesta ES le 18 janv. 2024
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et confort de la chambre
Weekend Trip
It was a decent stay. The room was nice and comfortable but did have a weird smell. There were no sheets or pillows for the sofa bed and instead of bringing it to you they made me come get it in the rain. The breakfast was not worth waking up early for. Other than all of that is was comfortable.
Séjour de 2 nuits en janvier 2024
Réponse de Sonesta ES le 18 janv. 2024
Your feedback of your recent stay is greatly appreciated. We are definitely disappointed to hear that you were unhappy with your recent stay at our hotel. Your response will go a long way toward improving our breakfast and overall guest experience. We offer you our sincerest apologies and are hopeful that you allow us another opportunity to welcome you as a guest upon your next visit to the area.

6/10 Satisfaisant

Thalassa

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
The fire pit was unique and I disliked the minimum cleaning of facilities along with staff attitude.
Séjour de 7 nuits en décembre 2023
Réponse de Sonesta ES le 18 janv. 2024
Thank you for your feedback, it is very important to us. We’re sorry the staff didn’t meet your standards. We will share your comments with the, so that similar situations will not occur.

10/10 Excellent

Sylvia

Séjour de 1 nuit en décembre 2023
Réponse de Don - G.M. le 5 janv. 2024
Thank you for choosing our hotel.

10/10 Excellent

Ennis

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice hotel for the price!
This Sonesta was very clean and in a great location. A lot of food and shopping in this location. I will be staying there again.
Séjour de 2 nuits en décembre 2023
Réponse de Don - G.M. le 19 déc. 2023
Thank you for sharing. We are glad that you enjoyed your stay. We look forward to welcoming you back when you return.

8/10 Bien

Jennifer

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Sonesta ES le 19 déc. 2023
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 Bien

Nancy A

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Sonesta ES le 12 déc. 2023
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable.

8/10 Bien

Nancy A

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de Don - G.M. le 5 déc. 2023
Thank you for staying with us. We hope you will return.

6/10 Satisfaisant

DOUGLAS

Séjour de 2 nuits en novembre 2023
Réponse de Sonesta ES le 20 déc. 2023
Thank you for the review. We look forward to seeing you again soon!

6/10 Satisfaisant

Nancy A

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Management is very rude. Acts as if he's doing you hugh favor letting you pay to stay here. Guess no one told him,.customers pay his salary.
Séjour de 10 nuits en novembre 2023
Réponse de Sonesta ES le 3 déc. 2023
Thank you for your direct and genuine comments. We really appreciate your feedback. Rest assured we will be looking into the comment you have made about your experience with our staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your comments are taken seriously and we will take steps to make the guest experience even better.

10/10 Excellent

Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Sonesta ES le 3 déc. 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

6/10 Satisfaisant

reiner

Voyage d’affaires
Séjour de 20 nuits en octobre 2023
Réponse de Sonesta ES le 21 nov. 2023
Thank you for your review and for staying at Sonesta. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

8/10 Bien

Olarino

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Sonesta ES le 21 nov. 2023
Thank you for the review. We look forward to seeing you again soon!

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté
Wasn't impressed!
I was sick by the time of check-in. So therefore, my "thorough room inspection" wasn't up to par like normal. But by the end of my stay, I realized a lot! My bedspread hadn't been changed prior to my visit. There was a small BLOOD splatter on my bedspread, and the sheet beneath. I didn't have a wound, so I know it wasn't me! The room and hallways smelled of mold. When I was being discharged, the attendant at the front desk stated he couldn't give me a receipt. I told him I literally just left a Sonesta Suites a couple of days prior, and paid the same way. They provided me with a receipt. He said "well they shouldn't have". Then once I'm at my car, he comes out and says he could give me one. When I go back in, he says he "emailed it to me". Why not just print it out?!? Anyway, I check my email, the receipt was blank. I go back in, and he said " I sent it without any info". So then he proceeds to print out the copy, and email it to me. He was a decent guy, but all of that could have been avoided. It was a horrible stay! I will not be back.
Séjour de 3 nuits en novembre 2023
Réponse de Sonesta ES le 19 nov. 2023
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.

8/10 Bien

Nancy A

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk agents and housekeepers were very accommodating.
Séjour de 1 nuit en novembre 2023
Réponse de Sonesta ES le 16 nov. 2023
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Excellent

Sonia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cleanliness
Séjour de 2 nuits en octobre 2023
Réponse de Sonesta ES le 6 nov. 2023
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

6/10 Satisfaisant

Jody Ann

Voyage en famille
Les points forts : Propreté
Hotel was okay paying $6 a night for parking wasn’t
Séjour de 2 nuits en octobre 2023
Réponse de Sonesta ES le 6 nov. 2023
Thank you for the review. We look forward to seeing you again soon!

4/10 Médiocre

Charlene

Voyage en famille
Les points faibles : Propreté et confort de la chambre
The WiFi was not working for the entire stay. The room was a non smoking room but in the side of the bed was ashes and cigarettes butts. The room had a pet smell and the bathtub had rust in it and slow drainage.
Séjour de 2 nuits en octobre 2023
Réponse de Sonesta ES le 24 oct. 2023
We are very sorry that you had such a negative experience while staying with us. This is definitely not the standard for our guests and please rest assured that we are doing everything we can to ensure this remains an isolated incident.

10/10 Excellent

Ngan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Sonesta ES le 24 oct. 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Bien

Hayssam

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and convenient
Séjour de 1 nuit en octobre 2023
Réponse de Sonesta ES le 24 oct. 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Bien

SOYOUNG

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023
Réponse de Sonesta ES le 24 oct. 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Uoleta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023
Réponse de Sonesta ES le 24 oct. 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Bien

Channel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I had a great experience with my stay , the only thing that needed to be mentioned in the description is the $100 they hold on your card once you check in & the $6 dollar parking a night but that doesn’t make sense because I wasn’t giving any parking pass so that’s was very weird no none even came to check. Overall it was fine.
Séjour de 3 nuits en septembre 2023
Réponse de Sonesta ES le 4 oct. 2023
Thank you for response. Sorry for the confusion on the security deposit and parking fees. Those should have been mention on this website during your booking. As always we thank you for choosing Sonesta ES.

6/10 Satisfaisant

Ashlie

Les points forts : Confort de la chambre
Me and my wife booked the room because it’s nice we was running late so we checked in around 12am we only had one face tower so we had to make do the works have to pay attention to things like that.
Séjour de 1 nuit en septembre 2023
Réponse de Sonesta ES le 2 oct. 2023
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Excellent

Mario

Voyage en famille
Les points forts : Propreté et personnel et service
Just a weekend
The room was nice but the screen to go on the balcony couldn’t be opened easily. The staff was wonderful. Need to get some king-size beds. The queen felt like a full. Overall a decent trip, but could be a great trip with some improvements.
Séjour de 2 nuits en septembre 2023
Réponse de Sonesta ES le 26 sept. 2023
Thank you for your Awesome review. I will make sure someone fixes the screen on the balcony but unfortunately no king size beds are in the future. Thank you again for choosing Sonesta ES Windward we look forward to welcoming you again soon!

8/10 Bien

Luis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023
Réponse de Sonesta ES le 19 sept. 2023
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 Bien

Nikole

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Celebrated my son birthday 🎊🎊
Séjour de 2 nuits en septembre 2023
Réponse de Sonesta ES le 6 nov. 2023
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Excellent

FNU

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 3 nuits en septembre 2023
Réponse de Sonesta ES le 5 sept. 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Check in was fast and easy. Hotel was very nice
Séjour de 6 nuits en août 2023
Réponse de Sonesta ES le 5 sept. 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!