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Avis sur Quality Inn & Suites Union City - Atlanta South

2.5 out of 5
Quality Inn & Suites Union City - Atlanta South
6800 Studio Way, Union City, GA

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 119 avis sur 407." "
Note des voyageurs de 8 (Bien), d’après 97 avis sur 407." "
Note des voyageurs de 6 (Satisfaisant), d’après 59 avis sur 407." "
Note des voyageurs de 4 (Médiocre), d’après 48 avis sur 407." "
Note des voyageurs de 2 (Horrible), d’après 84 avis sur 407." "

7,0/10

Propreté

7,6/10

Personnel et service

6,2/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

2/10 Horrible

Joan

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Did not see the $200.00 safely deposit when i booked the room when I get there the staff on duty was unprofessional while talking to me he was on the phone with his friend or whomever he was talking with
Séjour de 1 nuit en mai 2024

2/10 Horrible

Paris

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This property has not been kept up, they charge an extremely high deposit for incidentals. The furniture in the room was worn and scratch the bedding spotted I had to change rooms they had no problem do that for me. The hotel is around a lot of stores and restaurants but they stay wasn't bad it was a lot of noise they provided a breakfast and parking was free I give it a 5/10
Séjour de 2 nuits en mai 2024

10/10 Excellent

EJ

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel with nice employees. Andy was really helpful and he kind to me and my friends
Séjour de 1 nuit en mai 2024

8/10 Bien

Emely Crystal Romero

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Cage

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

10/10 Excellent

shilleen, Peekskill

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The owner was vary nice they even made sure I got my same room cause I missed my flight
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,Hotel Manager

10/10 Excellent

Joyce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was friendly guests was respectful everywhere I went within the property was clean
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 24 avr. 2024
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,Hotel Manager

4/10 Médiocre

LUIS, Guatemala

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El desayuno incluido está bien por el monto que pagas. La alfombra de los pasillos tiene mal olor y es importante que en la publicidad indiquen que el Shuttle deja de atender a las 23:00 hrs.
Séjour de 1 nuit en mars 2024
Réponse de Gerente del hotel le 18 avr. 2024
Querido invitado,Gracias por brindarnos comentarios sobre su estadía. Nos disculpamos por no haber cumplido con sus expectativas. Continuaremos realizando mejoras para mejorar la experiencia de los huéspedes.Espero volver a verte pronto.Atentamente,

4/10 Médiocre

Angelique

Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 4 mai 2024
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

2/10 Horrible

Venkat Ramgopal

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 13 avr. 2024
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

6/10 Satisfaisant

Penny

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 10 avr. 2024
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,Hotel Manager

4/10 Médiocre

Martin

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
There were too many questionable events, elevator not working, phone service not working, fire alarm going off. The staff was very nice.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 5 avr. 2024
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

10/10 Excellent

Kensie

Les points forts : Propreté et personnel et service
Love that they had a pool and hot tib
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 27 mars 2024
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,Hotel Manager

6/10 Satisfaisant

James R

Les points forts : Personnel et service
The rooms are pretty straight, the hallway lobby area need work, the mold smell is terrible on those areas. The parking lot is very small need for space to accommodate visitors.
Séjour de 2 nuits en février 2024
Réponse de HOTEL MANAGER le 12 mars 2024
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

2/10 Horrible

Tyler

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 12 mars 2024
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

10/10 Excellent

Charlotte

Séjour de 3 nuits en mars 2024
Réponse de Hotel Manager le 27 mars 2024
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,Hotel Manager

10/10 Excellent

Silvia

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
I always stay at this nice hotel in Union City.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 10 mars 2024
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,

2/10 Horrible

Megan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en février 2024
Réponse de Hotel Manager le 21 févr. 2024
ear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,

10/10 Excellent

Byron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Had to go back down to the front desk toget the key to work, other than that it was a great stay.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 16 févr. 2024
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,

4/10 Médiocre

Anne-Marie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté
It felt very unsafe. People were heckling patrons in the parking lot. Ended up not going for dinner, just stayed in the room. Pool was closed, (not advertised), waffle iron broken, smoke alarm kept beeping, and loud shouting from the room next door….won’t be going back. On the plus side, it was clean.
Séjour de 1 nuit en janvier 2024
Réponse de HOTEL MANAGER le 3 févr. 2024
Dear Guest,I am really disappointed to note that your overall experience of the stay was unsatisfactory. Whatever may be the reasons; we will definitely verify the reality and take actions to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way.Sincerely,

6/10 Satisfaisant

WARREN

Séjour de 1 nuit en janvier 2024
Réponse de HOTEL MANAGER le 29 janv. 2024
Dear Guest,Thank you for providing feedback regarding your recent stay. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,

2/10 Horrible

Katie

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de HOTEL MANAGER le 18 janv. 2024
Dear Guest,I am really disappointed to note that your overall experience of the stay was unsatisfactory. Whatever may be the reasons; we will definitely verify the reality and take actions to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way.Sincerely,Hotel Manager

8/10 Bien

Alessandro

Séjour de 1 nuit en janvier 2024
Réponse de HOTEL MANAGER le 16 janv. 2024
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,Hotel Manager

8/10 Bien

Alice

Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 16 janv. 2024
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,Hotel Manager

8/10 Bien

Melody N

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de HOTEL MANAGER le 16 janv. 2024
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,Hotel Manager

8/10 Bien

Edgardo

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 2 nuits en décembre 2023
Réponse de HOTEL MANAGER le 16 janv. 2024
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,Hotel Manager

2/10 Horrible

Tariq

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 2 nuits en décembre 2023
Réponse de GM le 27 déc. 2023
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

6/10 Satisfaisant

Boxin

Séjour de 1 nuit en décembre 2023
Réponse de HOTEL MANAGER le 16 janv. 2024
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,Hotel Manager

6/10 Satisfaisant

Roddy

Voyage d’affaires
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Manager le 22 déc. 2023
Dear Guest,Thank you for providing feedback regarding your stay. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

8/10 Bien

CLARENCE

Séjour de 1 nuit en décembre 2023
Réponse de HOTEL MANAGER le 18 déc. 2023
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,Hotel Manager

10/10 Excellent

Precious

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best Hotel
My stay at the hotel was wonderful
Séjour de 8 nuits en décembre 2023
Réponse de HOTEL MANAGER le 18 déc. 2023
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,Hotel Manager

6/10 Satisfaisant

Jakhi

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
You get what you pay for. It could be cleaner, I found a ball of grey hairs behind my mattress. The hotel food consisted of oranges and waffle mix where you make your own waffle. There are many stores that are easy accessible around the area. The building needs a new renovation but like I said you get what you paid for
Séjour de 4 nuits en décembre 2023
Réponse de HOTEL MANAGER le 13 déc. 2023
Dear Guest,Thank you for providing feedback regarding your recent stay. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,

10/10 Excellent

Aniecea

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 11 déc. 2023
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,

4/10 Médiocre

Preston

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service
Just go somewhere else.
TV want working, person working front desk was of no help . The gentlemen was rude and refused to accommodate in any way. Loud guests with police cars outside all night. Nice place just run by rude people and located in a bad area. As much as it cost to stay here you could find somewhere with better service / better area.
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 6 déc. 2023
Dear Guest,I am really disappointed to note that your overall experience of the stay was unsatisfactory. Whatever may be the reasons; we will definitely verify the reality and take actions to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way.Sincerely,

4/10 Médiocre

Katherine

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was very surprised by how bad this hotel was. It is supposed to be a nonsmoking facility but smelled of cigarettes and pot in the halls and elevators. The rooms were dirty and the service was horrible. I would not recommend this place at all.
Séjour de 1 nuit en novembre 2023
Réponse de HOTEL MANAGER le 25 nov. 2023
Dear Guest,I am really disappointed to note that your overall experience of the stay was unsatisfactory. Whatever may be the reasons; we will definitely verify the reality and take actions to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us other opportunities to show ourselves in a better way.Sincerely,

10/10 Excellent

jacorey

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice peopl
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Manager le 6 déc. 2023
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,

4/10 Médiocre

Uzziel

Séjour de 2 nuits en novembre 2023
Réponse de HOTEL MANAGER le 25 nov. 2023
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,

8/10 Bien

Cindy

Voyage en famille avec de jeunes enfants
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Breakfast there are waffles eggs sausage toast muffins coffee orange juice bagels egg McMuffin yogurt cereal & mini donuts. Jacuzzi & pool needs to be cleaned. Jacuzzi takes 30mins to get hot. Avg clean rooms. Overall not bad for a low budget hotel 😊 black housekeeping man was very rude but other staff were nice.This hotel is close to all the restaurants and 1 hr away from shoppes at Atlanta outlet. Nice experience overall .
Séjour de 3 nuits en novembre 2023
Réponse de HOTEL MANAGER le 25 nov. 2023
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,

8/10 Bien

Danielle Temiloluw

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was nice and the room was easy to find. My only problem was there were kids running and yelling around the hallway
Séjour de 1 nuit en novembre 2023
Réponse de HOTEL MANAGER le 17 nov. 2023
Thank you for the great rating! Glad you enjoyed your stay.Hope to see you again soon.Sincerely,Hotel Manager

10/10 Excellent

Sven

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, quiet area, good distance to ATL airport
Séjour de 1 nuit en novembre 2023
Réponse de HOTEL MANAGER le 10 nov. 2023
Dear Guest,Thank you for providing feedback regarding your recent stay. Glad you enjoyed it. We will be continuing to make improvements for superior guest experience.Hope to see you again soon.Sincerely,Hotel Manager

4/10 Médiocre

Lynn

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
The elevator didn’t work, and the second lock on my door does not work
Séjour de 1 nuit en novembre 2023
Réponse de HOTEL MANAGER le 10 nov. 2023
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

2/10 Horrible

ERIC

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Place had smahed dead cockroaches on wall. Took pictures as proof. Live cockroaches in pool area. Didnt take pictures. Them guys as fast. Was supposed to have shuttle to airport. They woke up a guy that isnt even on payroll to take us. Then they took the $10 tip i left the day for the driver(put it on card,had no cash). Told driver i put it on card. He said owners are slave masters. Said paid under table, said they lived there and havent been paid in weeks. They stuck there because no money. Their words were they were a 2023 slave. I cash app the driver the $10, i felt bad. Then after i arrived home. The shuttle driver called me. He asked owner about previous 10 i had given. The owner had driver call me and ask me about it. When i said i left it woth Raj. Raj got on phone and cussed me and told me he was taking my security deposit. Do not stay here. Nasty, the whole works there. They can be seen walking at all hours in pajamas. Very unprofessional.
Séjour de 1 nuit en novembre 2023
Réponse de HOTEL MANAGER le 10 nov. 2023
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

6/10 Satisfaisant

Robert

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The "hot breakfast" consistent of sausage swiming in grease and an empty tray of eggs. When alerting the front desk that the eggs were out, their response was, "there are no more" This was one hour before breakfast was supposed to be over. I booked this hotel speficially because it advertised a hot breakfast. The bathroom fixtures were all rusted
Séjour de 2 nuits en novembre 2023
Réponse de HOTEL MANAGER le 7 nov. 2023
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

10/10 Excellent

Desteny

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service and rooms
Réponse de GM le 1 nov. 2023
Thank you for the great rating! Glad you enjoyed your stay.Hope to see you again soon.Sincerely,Hotel ManagerDear Guest,

10/10 Excellent

kehinde

Séjour de 3 nuits en octobre 2023
Réponse de HOTEL MANAGER le 17 nov. 2023
Thank you for the great rating! Glad you enjoyed your stay.Hope to see you again soon.Sincerely,Hotel Manager

2/10 Horrible

Michelle

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk she be more nicer and have better rooms
Séjour de 1 nuit en octobre 2023
Réponse de GM le 26 oct. 2023
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

2/10 Horrible

Antti-Aslak

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay away from this place. This hotel is not dirty, it is filthy. Tile floors were so sticky that had to use force to get shoes off them and the carpet was filthy. The front desk staff didn't understand English and I had to wait 45 minutes because he didn't understand that I needed a shuttle from the airport, not to the airport. The airport shuttle driver was the only person in this hotel that did his job well. I travel a lot and spend dozens of nights per year in hotels, this is the worst hotel I have ever been to.
Séjour de 1 nuit en octobre 2023
Réponse de GM le 17 oct. 2023
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manage

4/10 Médiocre

Michael

Les points faibles : Propreté et personnel et service
Smelled of pot, even in my room. Hotel shuttletooj an hour to pick me up and was late getting me to the airport the next morning. I had to sprint to the gate and only made it with moments to spare.
Séjour de 1 nuit en octobre 2023
Réponse de GM le 17 oct. 2023
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manage

6/10 Satisfaisant

Michelle

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Our Wi-Fi in our room didn’t work we were unaware that we had to pay for an100 deposit and it didn’t say that on the Expedia app breakfast was horrible no cable the tv only had 4 channels didn’t give extra towels or rags
Séjour de 4 nuits en octobre 2023
Réponse de GM le 17 oct. 2023
Dear Guest,Thank you for providing feedback regarding your stay. We do apologize for failing to meet your expectations. We will continue to make improvements to improve guest experience. Hope to see you again soon.Sincerely,Hotel Manager

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Cheap but could be cleaner
We got a great rate on this room for our family of 3. The room was not the cleanest. Hair on the bathroom wall. The shower head was rusted and the coat rack was broken. Staff was friendly. Also the pool area was not well kept. The spa had dirt in the bottom and the walls had scum around the edges. Has potential to be a decent hotel but could use a good stubbing.
Séjour de 2 nuits en octobre 2023
Réponse de GM le 17 oct. 2023
Dear Guest,Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated in the future.In particular, I have made a note of your concerns regarding the issues you had and such customer feedback from valued guests as yourself will be monitored from my office. Though it is our endeavor to provide the highest levels of service to our discerning guests, this is an unusual happening and we seem to have fallen short in this instance.Please let me know when you plan to visit our hotel so that we can ensure your next experience is very special.Sincerely,Hotel Manager