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Avis sur Extended Stay America Select Suites Atlanta Marietta Wildwoo

2.5 out of 5
Extended Stay America Select Suites Atlanta Marietta Wildwoo
2010 Powers Ferry Road, Atlanta, GA

Avis

6,0
Note des voyageurs de 10 (Excellent), d’après 126 avis sur 643." "
Note des voyageurs de 8 (Bien), d’après 143 avis sur 643." "
Note des voyageurs de 6 (Satisfaisant), d’après 114 avis sur 643." "
Note des voyageurs de 4 (Médiocre), d’après 107 avis sur 643." "
Note des voyageurs de 2 (Horrible), d’après 153 avis sur 643." "

6,4/10

Propreté

7,0/10

Personnel et service

6,6/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

5,2/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

8/10 Bien

Cara

Séjour de 1 nuit en mai 2024

8/10 Bien

eugene, Atlanta

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
I like the staff. Very pleasurable. Helpful. However, Pet feces are being left by entire ways. Not good. I felt safe as safe is now days. Will stay here again.
Séjour de 14 nuits en mars 2024

2/10 Horrible

Sierra

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en février 2024

2/10 Horrible

GOFURJON

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They charged me twice and haven’t refunded
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 26 janv. 2024
Dear GOFURJON, We sincerely apologize for the billing error you encountered during your recent stay. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

10/10 Excellent

Candice

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

2/10 Horrible

Jarodney

Séjour de 1 nuit en novembre 2023

2/10 Horrible

Nancy

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awful
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 20 nov. 2023
Dear Nancy, Thank you for choosing us and bringing the room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

2/10 Horrible

Jay

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Overall it was the worst hotel I’ve ever stayed at
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 13 nov. 2023
Dear Jay, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our team aims to provide excellent service and to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

2/10 Horrible

Kevin

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awful! Terrible!
Walked in desk was closed off with a metal gate. Picked up courtesy phone and no one answered. Called about 20 times. Lobby smelled horribly of marijuana. Finally someone came to the desk and checked us in - when my husband asked a question - he said “I am not working I’m just helping out” Got in the room, only 1 towel and one washcloth for a room for 6. Debris all over bathroom floor and the rest of the floor was sticky… next morning left at 10 am still no one at desk and desk covered by rolling metal door.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 15 oct. 2023
Dear Kevin, Thank you for taking the time to share your comments. Our goal is to provide excellent service; therefore, we apologize this was not your experience. We have addressed your concerns with our staff to ensure this does not happen again, and we are very grateful for your patience. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely,Hotel Management

2/10 Horrible

Wendi

Séjour de 1 nuit en septembre 2023

4/10 Médiocre

Maureen

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There was a huge cockroach in our room, it took forever to check in, all the furniture was old and worn, the pool was not clean, they advertised breakfast but there was none….
Séjour de 1 nuit en juin 2023
Réponse de Hotel Management le 30 juin 2023
Dear Maureen, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Your comments are shared with our management team for further action on updating the areas outlined. Until then, we will continue serving our guests with clean, fresh, and up-to-date accommodation. We hope you will choose us again and we promise to provide a better service.Sincerely,Hotel Management

8/10 Bien

Mark

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
It’s dirty and smells bad
Séjour de 1 nuit en juin 2023
Réponse de Hotel Management le 13 juin 2023
Dear Mark, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, our team must have overlooked this when making your room ready for occupancy, and we will look into the situation further. We hope to provide you with a better impression the next time.Sincerely,Hotel Management

2/10 Horrible

Shawn

Séjour de 1 nuit en mai 2023

2/10 Horrible

Hezekiah

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst ever
No hot water no ice
Séjour de 2 nuits en mai 2023
Réponse de Hotel Management le 31 mai 2023
Dear Hezekiah, We appreciate you taking the time to review our property. Our main objective is to provide our guests an enjoyable and unforgettable experience. We sincerely apologize for the inconvenience caused by the lack of hot water and ice during your stay. If this happens again in the future, please inform our front desk, and we will be more than happy to help you. We have noted the issues you mentioned and we will look into this. We hope you will consider giving us another opportunity to surpass your expectations on your next visit to the area.Sincerely,Hotel Management

2/10 Horrible

Elizabeth

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We walked into our rooms stains everywhere broken drawers and broken doors! Dirty smelly dogs barking! Smelt like pee.
Séjour de 1 nuit en mai 2023
Réponse de Hotel Management le 22 mai 2023
Dear Elizabeth, We are sorry for not meeting your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We will address this with our staff and ensure they are better attended. Also, the rooms need to double check before being allocated to the guest. We apologize for the dog barking and for the frustration this caused. If this happens in the future, please let our front desk know, as we have a pet policy so our guests are not disturbed. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management

2/10 Horrible

Jonathan

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2023

2/10 Horrible

Climesia

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 1 nuit en décembre 2022

2/10 Horrible

Samantha

Séjour de 1 nuit en décembre 2022

2/10 Horrible

Olivia

Séjour de 1 nuit en octobre 2022

6/10 Satisfaisant

Cynthia

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Front Desk Clerk was NOT trained! She did not know how to check in guest and was on the phone with someone being rude to her. A Clerk should not be left alone (especially at night) without proper training. The entire third floor smelt of marijuana ….. it was attempted to be covered up this morning with air freshener!!
Séjour de 1 nuit en octobre 2022
Réponse de Hotel Management le 17 oct. 2022
Dear Cynthia, we are sorry for your issues with our front desk. We take these reviews seriously, and our team evaluates your feedback to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing location
Séjour de 1 nuit en octobre 2022
Réponse de Hotel Management le 16 oct. 2022
Dear Mark, thank you for your wonderful review of your stay at Extended Stay America. We are glad everything went great for you during your visit and that our excellent location made it even better. Thank you for being our guest, and we hope to welcome you again.Sincerely,Hotel Management

2/10 Horrible

Noah

Voyage en famille, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Staff was friendly
Séjour de 2 nuits en septembre 2022
Réponse de Hotel Management le 11 sept. 2022
Dear Noah, we apologize for not meeting your expectation and for any inconvenience you may have faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Thanks for complimenting our staff for their service, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

2/10 Horrible

Kayleigh

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Lol just no. Staff was nice but i checked in, saw my room, and checked right back out lol. They gave me a refund without having to ask so I certainly appreciated that! Just small, bad smell, lousy pillows, dirty sheets. No thanks
Séjour de 3 nuits en août 2022
Réponse de Hotel Management le 2 sept. 2022
Dear Kayleigh, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for not meeting your expectations, and we hope you will consider giving us a chance to provide you with the type of service we are typically known for delivering. Sincerely,Hotel Management

10/10 Excellent

Rachel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walkable to Truist Park.
Séjour de 1 nuit en août 2022
Réponse de Hotel Management le 30 août 2022
Dear Rachel, thank you for your recent review. It's nice to know you enjoyed your stay at Extended Stay America. Our guests often comment about our convenient location, so we're happy it worked out well for you. We look forward to having you as our guest whenever your travels bring you back to the city. Travel Safe! Sincerely,Hotel Management

2/10 Horrible

Carter

Séjour de 2 nuits en août 2022

6/10 Satisfaisant

Isaac

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Friendly Staff. Dat Roach Tho!
Staff were friendly. There was a large cockroach in our room.
Séjour de 2 nuits en juillet 2022
Réponse de Hotel Management le 5 août 2022
Dear Isaac, thank you for being a guest in our hotel. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned and follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution. Also, we would like to thank you for appreciating the services of our staff and hope to have a future opportunity to welcome you for a flawless stay. Sincerely, Hotel Management

2/10 Horrible

Tyler

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Gross
It was the dirtiest hotel ive ever been too. From the smell to just being able to tell they dont clean. Had to leave after returning from baseball game and our room full of roaches and bugs when we turned the light on. The manager didnt argue when i asked for a refund she was nice about it and aproved it. Glad this happened before i even stayed the first night.
Séjour de 2 nuits en juillet 2022
Réponse de Hotel Management le 2 août 2022
Dear Tyler, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management

2/10 Horrible

Charles, Saint Albans

Séjour de 2 nuits en juillet 2022

2/10 Horrible

David

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2022

8/10 Bien

Imelda

Séjour de 1 nuit en juillet 2022

6/10 Satisfaisant

Bruce

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en juin 2022

2/10 Horrible

Kirsten

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was absolutely filthy And honestly it should be shut down.
Séjour de 1 nuit en mai 2022
Réponse de Hotel Management le 17 juin 2022
Dear Kirsten, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management

8/10 Bien

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Noisy
Was very loud. Room was next to an exit door that opened and closed constantly
Séjour de 1 nuit en avril 2022

4/10 Médiocre

Daline

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Next time look at other reviews before planing tri
Room was so small for 6 people had a bad smell. No sheets for pull out bed we left early for or trip it was not what we expected are spring trip for kids was bad. O yea no pool nothing for kids to do. There were three young lady's that were the best with trying to make are stay comfortable.
Séjour de 6 nuits en mars 2022
Réponse de Hotel Management le 31 mars 2022
Daline, thank you for your honest evaluation. We regret not meeting your expectations and that our beds were not to your comfort. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. On a positive note, we are happy you were pleased with the service our associates delivered. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management

2/10 Horrible

Stacy

Voyage en famille avec de jeunes enfants
Les points faibles : Infrastructures et conditions de l’hébergement
Arrived at 9 in the evening with my kids. Booked a suite which it turns out they didn't have. No one contacted us and front desk person said they had no contact info for us so apparently you can't contact someone through Expedia channels. Took 1 bed room and went to look at looked clean but very worn and would not fit out 6 family members even if we put a couple on the floor very small. Back door propped open seemed more like a run down apartment complex. Returned key and went down there street to Hyatt place. Do not book a suite here I was told they were booked out 2 years in advance.
Séjour de 1 nuit en mars 2022
Réponse de Hotel Management   le 20 mars 2022
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management

8/10 Bien

Leidy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thanks
Séjour de 1 nuit en mars 2022
Réponse de Hotel Management le 12 mars 2022
Leidy, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management

10/10 Excellent

Traci

Séjour de 1 nuit en mars 2022

10/10 Excellent

Andre

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was great I mean great I had to go to the bank to get more money to pay for the room the manger said don’t worry take your time. Give her the money about 1245 it was no rush they know how to keep customers coming back
Séjour de 2 nuits en décembre 2021
Réponse de Hotel Management le 23 déc. 2021
Andre, it was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us. We appreciate you saying we will now be your hotel of choice anytime you are in the area! Sincerely, Hotel Management

2/10 Horrible

Kristeph

Les points forts : Personnel et service
Séjour de 2 nuits en décembre 2021

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very helpful. Room was spacious and very comfortable.
Séjour de 2 nuits en octobre 2021
Réponse de Hotel Management le 1 nov. 2021
Richard, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management

8/10 Bien

Janice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2021

4/10 Médiocre

Marc

Voyage en groupe, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Don't extend a stay here. Ever.
Accessing the hotel is easy enough. And the convenience of being able to walk through the shared parking lot to a CVS and a few places to eat is certainly welcome. But the 'good' stops there. The hotel is in disrepair. Our floor was dank, dark, with a swatch of plastic-wrap over a corner of the hallway. Waterspots on the ceiling. The room itself is "OK". Good sized bathroom. Bed is fine. TV is outdated and small. The kitchenette is a nightmare. Doors falling off hinges. Cabinets in weird places. Just not... user-friendly. It was NICE to be able to ask for a toaster, pans, and plates, etc., but due to the silly placement of the fire-detector... we set it off literally cooking ANYTHING. The vent fan over the range only blew smoke TOWARDS the detector. Hilariously terrible. The "breakfast" the hotel offers is not an amenity. It's an insult. Burnt coffee and a basket of generic granola bars. I've have better "continental" offerings from similarly-priced hotels in the past. This was beyond sub-par. And then the Wifi! Apparently if you want access to ANYTHING beyond bandwidth decent enough to download an email? You PAY OUT THE @$$ for it. $30 tacked on to an already over-priced bill just to get a decent signal. Would not return to this hotel, or any of it's brethren ever again. When we stay in Smyrna or Marietta next year? I'm headed back to literally anywhere else but here.
Séjour de 4 nuits en septembre 2021
Réponse de Hotel Management le 9 sept. 2021
Marc, thank you for your review. We are sorry for not meeting all of your expectations and apologize for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management

6/10 Satisfaisant

Brandi

Voyage en famille
Les points forts : Personnel et service
Séjour de 1 nuit en juillet 2021

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Let me start off by saying all the staff was really nice during our stay. The manager was even going to help finish cleaning our room as a staff member had called out that day. We werent in a rush so we didnt take her up on the offer, but she was trying to get us settled as quickly as possible. However, my family also rented another room. On entry to this room, it reeked of cigarette smoke, especially for a non-smoking room. Its probably time for the carpets to be upgraded and in rooms and hallways to remove the odors that regular cleaning just cant fix. The hotel was very conveniently located to Truist Park which is why I picked this hotel but honestly the conditions of the overall room/hotel didn't justify the $300 a night price tag regardless of how close it was. If we ever catch another Braves game unfortunately I wouldnt choose to book this hotel again. I wish I could leave a better review as I said the staff was very friendly but the hotel just wasnt what I expected or would consider for future visits.
Séjour de 1 nuit en juillet 2021
Réponse de Hotel Management le 21 juil. 2021
Thank you again for your candid feedback. Although you liked our location, we apologize for the concerns you experienced on your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management

2/10 Horrible

Michael

Mess up
Got to the hotel and there were no vacancies.
Séjour de 1 nuit en juillet 2021
Réponse de Hotel Management le 21 juil. 2021
Michael, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you this time. We apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was overbooked and even though we had reservations months in advance we were turned away and told there was nothing they could do. We traveled from out of state and had no place to stay. We had booked in advance and pre paid but I guess reservations don’t mean anything
Séjour de 1 nuit en juillet 2021
Réponse de Hotel Management le 21 juil. 2021
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you this time. We apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management

8/10 Bien

David

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Summer break for my daughter
Three days fun getaway sight seeing tour of Atlanta and visiting family. Enjoyed the hotel stay, nice location and close to many activaties.
Séjour de 3 nuits en juillet 2021

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en juin 2021

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Upon arrival at Extended Stay on Powers Ferry Road in Atlanta, Ga there were signs on the front door entrance and inside lobby at front desk that stated If you have a reservation through a third party to cancel because no rooms were available. I booked the room on June 07, 2021 and the money was taken directly out of my account. Called Travelocity and automated attendant said that the reservation could not be cancelled. Left phone # and received call back 3 hours later. In the meantime we were directed to a sister location which directed us to another location because they could not assist our needs. Once we arrived at the 3rd Extended Stay we were expected to pay for the room out of pocket again. This was a
Séjour de 1 nuit en juin 2021
Réponse de Hotel Management le 23 juin 2021
Thank you for taking the time to share your feedback. We regret the concerns with your reservation. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Meanwhile, we request you to reach out to us as we would be happy to resolve queries you may have. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management