Avis sur DoubleTree by Hilton Hotel Atlanta North Druid Hills-Emory Area
DoubleTree by Hilton Hotel Atlanta North Druid Hills-Emory Area
2061 N. Druid Hills Road NE, Atlanta, GA
Avis
6,6
7,0/10
Propreté
7,6/10
Personnel et service
6,6/10
Équipements
6,6/10
Infrastructures et conditions de l’hébergement
6,6/10
Écoresponsabilité
Avis
Voyage d’affaires
25 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 26 mai 2024
Hi hansis! We apologize for the disappointing condition of your room, particularly the worn-down appearance and the cleanliness issues with the carpet and bathroom shower. Providing comfortable and well-maintained accommodations is important to us, and we regret that we did not meet your expectations in this regard.Your feedback has been shared with our housekeeping and maintenance teams, and we will address these issues promptly to ensure that our rooms meet the highest standards of cleanliness and comfort for our guests.We appreciate your understanding and patience, and we hope to have the opportunity to provide you with a much-improved experience in the future. If there is anything else we can do to assist you or if you have any further feedback, please don't hesitate to let us know.
6/10 Satisfaisant
Michael F, Fort Worth
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael F
Séjour de 3 nuits en mars 2024
Réponse de CC - Guest Relations Manager le 25 mai 2024
Hi Michael F! Thank you for your feedback and for acknowledging the professionalism and courtesy of our staff. We apologize for any inconvenience caused by the wait time during check-in due to being understaffed. Ensuring efficient service for our guests is a top priority, and we understand the importance of having an adequate team in place.Your comments have been shared with our management team, and we will take immediate steps to address the staffing situation to prevent similar occurrences in the future. We appreciate your patience and understanding, and we hope to provide a smoother experience during your next visit. If there's anything else we can do to improve your stay, please don't hesitate to let us know.
2/10 Horrible
Mary
24 mai 2024
Mary
Séjour de 3 nuits en mars 2024
Réponse de CC - Guest Relations Manager le 25 mai 2024
Hi Mary! On behalf of our entire team, I would like to apologize if we have failed in exceeding your expectations. Your satisfaction is important to us and we would like to know what went wrong. That would allow us to implement improvements to ensure we offer a better experience for guests in the future.
8/10 Bien
Lisa
20 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Lisa
Séjour de 2 nuits en mai 2024
Réponse de CC - Guest Relations Manager le 23 mai 2024
Hi Lisa! I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.
2/10 Horrible
Latoya
19 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Latoya
Séjour de 2 nuits en mai 2024
Réponse de CC - Guest Relations Manager le 20 mai 2024
Hi Latoya! We sincerely apologize for any inconvenience you experienced due to bed bugs during your stay. Ensuring a clean and comfortable environment for our guests is our top priority, and we take reports of pests very seriously. Immediate action will be taken to address this issue, including thorough inspection and treatment of the affected areas by professional pest control services. Additionally, we will review our existing protocols to prevent such occurrences in the future. Your feedback is invaluable, and we appreciate the opportunity to rectify this matter. Please reach out to our management team directly if you have any further concerns or if there is anything else we can assist you with. We hope to regain your trust and welcome you back for a more pleasant experience in the future.
6/10 Satisfaisant
Nicholas
Voyage en couple
17 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Nicholas
Séjour de 2 nuits en mai 2024
Réponse de CC - Guest Relations Manager le 20 mai 2024
Hi Nicholas! We sincerely apologize for the inconvenience you experienced due to the unavailability of the reserved room type and the cleanliness issues you encountered during your stay. Ensuring that our guests receive the accommodations they expect is of utmost importance to us, and we regret that we fell short in this instance. We take cleanliness and maintenance seriously, and we will address the issues you mentioned promptly to prevent any recurrence. Your feedback will be shared with our housekeeping and maintenance teams to ensure that our standards are consistently met. We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a more satisfactory experience in the future.
6/10 Satisfaisant
Jim
Voyage en famille
15 mai 2024
Les points forts : Personnel et service
Jim
Séjour de 4 nuits en mai 2024
Réponse de CC - Guest Relations Manager le 16 mai 2024
Hi Jim! Thank you for providing detailed feedback on your recent stay. We regret to hear that certain aspects of your accommodation did not meet your expectations. Rest assured, we take your comments seriously and will address each issue to enhance the overall guest experience.We apologize for the discomfort you experienced with the sofa beds and the lack of bedding provided. Our team will inspect and replace any substandard mattresses and ensure that all sofa beds are thoroughly cleaned and stocked with proper bedding for future guests. Additionally, we understand your concerns about room service frequency, and we will review our procedures to ensure consistent and timely service for all guests. Regarding parking availability and breakfast options, we appreciate your feedback and will explore potential solutions to improve these areas. We sincerely value your patronage and hope to welcome you back for a more enjoyable stay in the future.
10/10 Excellent
Olga
Voyage en famille
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Olga
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 15 mai 2024
Hi Olga! Thank you for sharing your positive experience at our hotel. We're delighted to hear that you found our facilities to be nice and clean, and that our staff provided friendly and helpful service throughout your stay. Additionally, we're glad that our convenient location met your needs and added value to your overall experience.Your feedback is greatly appreciated and serves as motivation for our team to maintain the high standards we strive for. We look forward to welcoming you back for another pleasant stay whenever your travels bring you to the area.
4/10 Médiocre
Rebecca
Voyage en famille
13 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rebecca
Séjour de 3 nuits en mai 2024
Réponse de CC - Guest Relations Manager le 15 mai 2024
Hi Rebecca! I apologize for the disappointment you experienced with the pool closure and the cleanliness of your room during your stay. It's unacceptable that the pool was not available for use and that the cleanliness of your room did not meet our usual standards, particularly the sticky spot on the carpet. Your feedback regarding these issues has been shared with our housekeeping and maintenance teams for immediate attention.Please rest assured that we take such matters seriously and are committed to addressing them to ensure a more pleasant experience for our guests in the future. We appreciate you bringing these concerns to our attention, and we hope for the opportunity to welcome you back and provide a much-improved stay.
2/10 Horrible
sa
Voyage en famille
13 mai 2024
Les points faibles : Équipements
sa
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 15 mai 2024
Hi sa! I sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear that both the shampoo and conditioner bottles were empty in your room and that despite contacting the front desk three times, the hair dryer was not provided as requested. This falls short of the high standards we aim to maintain for our guests.Rest assured, I have addressed this issue with our housekeeping and front desk teams to ensure such oversights are rectified promptly in the future. Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate your patience and understanding. Should you choose to stay with us again, we will do everything in our power to make your experience more enjoyable.
10/10 Excellent
Etta
Voyage en famille
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Etta
Séjour de 2 nuits en mai 2024
Réponse de CC - Guest Relations Manager le 19 mai 2024
Hi Etta! Thank you for your positive feedback. We're glad to hear that you found our property enjoyable. If there's anything specific you liked or any areas where we can improve, we'd love to hear your thoughts. We hope to welcome you back for another pleasant stay in the future.
2/10 Horrible
Keyanna
9 mai 2024
Keyanna
Séjour de 3 nuits en avril 2024
Réponse de CC - Guest Relations Manager le 11 mai 2024
Hi Keyanna. Thank you for leaving us a rating. Your satisfaction is a top priority of ours. Please help us by letting us know what did not go well during your stay, so we can improve on that certain area and make your next stay more pleasant and satisfactory.
6/10 Satisfaisant
Cheryl
8 mai 2024
Cheryl
Séjour de 2 nuits en mai 2024
Réponse de CC - Guest Relations Manager le 11 mai 2024
Hi Cheryl. We're delighted to hear that you enjoyed our complimentary cookies and found our beds comfortable during your stay. Providing little touches like complimentary treats and ensuring a comfortable sleep experience are important to us, and we're thrilled that we could contribute to your overall enjoyment. If there's anything else we can do to make your next stay even more pleasant, please don't hesitate to let us know. We look forward to welcoming you back for another relaxing stay. Thank you for choosing to stay with us!
8/10 Bien
Lesley
6 mai 2024
Lesley
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 26 mai 2024
Hi Lesley! Thank you for giving us a 4/5 rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon.
8/10 Bien
Whitney
4 mai 2024
Whitney
Séjour de 1 nuit en mars 2024
Réponse de CC - Guest Relations Manager le 25 mai 2024
Hi Whitney! I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.
8/10 Bien
Whitney
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Whitney
Séjour de 2 nuits en avril 2024
Réponse de CC - Guest Relations Manager le 6 mai 2024
Hi Whitney! Thank you for your feedback regarding your recent stay. We're glad to hear that you found our staff friendly and helpful, and that you found the rooms to be clean. We apologize for the inconvenience of not having trash bags in the bins and for any discomfort caused by the firmness of the mattress. Your comments are valuable to us, and we will address them with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future. If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to us directly.
10/10 Excellent
Walter
Voyage en famille avec de jeunes enfants, Voyage d’affaires
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walter
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 3 mai 2024
Hi Walter! Thank you for leaving us a review. I am pleased to know that you had a good stay. We are happy to have served you and we look forward to the next time that we can serve you again.
2/10 Horrible
David
30 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 2 nuits en avril 2024
Réponse de CC - Guest Relations Manager le 3 mai 2024
Hi David! Thank you for leaving us a rating. I would like to apologize if you have expectations that we have failed to meet. If you can, please send us your feedback or contact our front desk directly if there's anything about your stay that you would like to talk to us about.
8/10 Bien
RUSS, Glendale
Voyage en famille
28 avr. 2024
Les points forts : Personnel et service et équipements
RUSS
Séjour de 2 nuits en avril 2024
Réponse de CC - Guest Relations Manager le 29 avr. 2024
Hi RUSS! Thank you for your feedback. We appreciate your understanding regarding any dated aspects of our property. Rest assured, we continuously strive to maintain our facilities to the highest standards possible while preserving their unique charm. Your satisfaction is important to us, and we will take your comments into consideration as we work towards enhancing the guest experience. If there are any specific areas you believe we could improve upon, please feel free to share, as your input helps us better serve our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
2/10 Horrible
Jorge, Winter haven
26 avr. 2024
Jorge
Séjour de 4 nuits en avril 2024
Réponse de CC - Guest Relation Manager le 17 mai 2024
Hi Jorge! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
6/10 Satisfaisant
taranna, sugar hill
Voyage en couple
23 avr. 2024
taranna
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 23 avr. 2024
Dear taranna,We apologize for the inconvenience you experienced during your stay. Rest assured, we take your feedback seriously and will address each issue you've mentioned to ensure a better experience for future guests. We'll ensure that amenities like shower gel and sufficient soap are provided in each room, and we'll also look into improving our cleanliness standards, particularly in the bathroom area. Additionally, we'll investigate the noise issue to minimize disruptions for our guests. Your comfort and satisfaction are important to us, and we appreciate your valuable feedback as it helps us improve our services. If there's anything else we can do to assist you, please feel free to let us know.
10/10 Excellent
Edgar
22 avr. 2024
Edgar
Séjour de 1 nuit en mars 2024
Réponse de CC - Guest Relations Manager le 15 mai 2024
Hi Edgar! We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.
4/10 Médiocre
Lorna
21 avr. 2024
Lorna
Séjour de 5 nuits en avril 2024
Réponse de CC - Guest Relations Manager le 23 avr. 2024
Dear Lorna, Thank you for leaving us a rating. I would like to apologize if you have expectations that we have failed to meet. If you can, please send us your feedback or contact our front desk directly if there's anything about your stay that you would like to talk to us about.
6/10 Satisfaisant
Umbar
20 avr. 2024
Umbar
Séjour de 2 nuits en avril 2024
Réponse de CC - Guest Relations Manager le 11 mai 2024
Hi Umbar. I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.
8/10 Bien
Senthilvel, Troy
Voyage en famille
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Senthilvel
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 22 avr. 2024
Dear Senthilvel, We're glad to hear that you found our place to be good overall, but we apologize for any disappointment regarding the room size and bed type. Guest comfort is important to us, and we regret if the accommodations did not fully meet your expectations. Your feedback is valuable, and we will take it into consideration as we strive to improve our offerings. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back for a more satisfying stay in the future!
4/10 Médiocre
Joseph
18 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Joseph
Séjour de 2 nuits en avril 2024
Réponse de CC - Guest Relations Manager le 19 avr. 2024
Dear Joseph, Thank you for leaving us a rating. Your satisfaction is a top priority of ours. Please help us by letting us know what did not go well during your stay, so we can improve on that certain area and make your next stay more pleasant and satisfactory. Sincerely,
10/10 Excellent
Debra
18 avr. 2024
Debra
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 11 mai 2024
Hi Debra! We greatly appreciate your 5/5 rating! It was a pleasure having you as a guest, and we look forward to more opportunities to provide you with a great stay.
4/10 Médiocre
Kerri
Voyage en famille
15 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Kerri
Séjour de 3 nuits en avril 2024
Réponse de CC - Guest Relations Manager le 17 avr. 2024
Dear Kerri,We sincerely apologize for the inconvenience and disruption caused by the issues during your stay at our hotel. We understand how frustrating it must have been to deal with the initial booking complications and the subsequent power outages. Our team strives to ensure a smooth and comfortable experience for all guests, and it is clear we fell short in this instance.Additionally, the issues with noise and the window in your room certainly compounded your discomfort. We are addressing these maintenance issues urgently to prevent similar situations for future guests. We appreciate you bringing these concerns to our attention and we hope to have the opportunity to restore your confidence in our hotel during your next visit to the area.Sincerely,
2/10 Horrible
Khadija
Voyage en famille avec de jeunes enfants, Voyage en couple
15 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Khadija
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 15 avr. 2024
Dear Khadija,We sincerely apologize for the difficulties you encountered during your stay, particularly with the room conditions and the air conditioning issues. It is clear that we failed to meet the high standards we strive to uphold, and for that, we are truly sorry. It is unacceptable for guests to be moved to a room that does not fully rectify the issues of the first, and the impact this had on your comfort and well-being is concerning.Please rest assured that we take your feedback seriously and will be conducting a thorough review of our room inspection and maintenance procedures to ensure that all areas are up to standard and fully functional. We are committed to improving our services to prevent similar situations from occurring in the future. Thank you for bringing these issues to our attention, and again, we apologize for the discomfort and inconvenience you experienced.Sincerely,
2/10 Horrible
Angel
Voyage en couple
15 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angel
Séjour de 2 nuits en avril 2024
Réponse de CC - Guest Relations Manager le 15 avr. 2024
Dear Angel,We are truly sorry to hear about the multiple issues you experienced during your stay with us. It is our goal to ensure that every guest feels comfortable and safe, and it is clear we fell short in your case. The parking situation, particularly for safety concerns, cleanliness, plumbing issues, and lack of adequate amenities like towels and hot water are all critical points that we are taking very seriously.Please be assured that your feedback has been forwarded to the respective teams to ensure these issues are addressed promptly and effectively. Additionally, the behavior you described at the front desk is not reflective of our standards, and we will be looking into this matter with the utmost urgency. We value your feedback as it helps us improve, and we are committed to making the necessary improvements to prevent such experiences from recurring. Thank you for bringing these issues to our attention.Sincerely,
6/10 Satisfaisant
Pamela
Voyage en famille
14 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Pamela
Séjour de 2 nuits en avril 2024
Réponse de CC - Guest Relations Manager le 15 avr. 2024
Dear Pamela, We sincerely apologize for the inconvenience caused by the intermittent power outages during your stay. We understand how frustrating it can be to experience disruptions in amenities such as TV and air conditioning. Please know that we are working diligently with our service providers to address and rectify these issues to prevent future occurrences.Your comfort and satisfaction are very important to us, and we appreciate your understanding as we strive to ensure all facilities function properly. We hope you will consider staying with us again, giving us a chance to provide you with a seamless and enjoyable experience. Thank you for bringing this matter to our attention.Sincerely,
8/10 Bien
Camille
Voyage en famille
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Camille
Séjour de 1 nuit en avril 2024
Réponse de CC - Guest Relations Manager le 11 avr. 2024
Dear Camille,Thank you for sharing your positive experience regarding your recent stay. We're delighted to hear that our location and the cleanliness of our facility added value to your visit, and that our staff was considerate and responsive to your needs. We appreciate your feedback on the staffing levels at the front desk and are currently evaluating our staffing strategies to ensure that there is always someone available to assist our guests promptly. Your willingness to return is the highest compliment we can receive, and we look forward to welcoming you back soon.Sincerely,
10/10 Excellent
Shelia
Voyage d’affaires
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shelia
Séjour de 1 nuit en avril 2024
Réponse de MP - Guest Relations Manager le 9 avr. 2024
Hello Sheila, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!
2/10 Horrible
Cantrice
Voyage en groupe
8 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cantrice
Séjour de 2 nuits en avril 2024
Réponse de MP - Guest Relations Manager le 9 avr. 2024
Hello Cantrice, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.
8/10 Bien
Mahmoud
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mahmoud
Séjour de 2 nuits en avril 2024
Réponse de MP - Guest Relations Manager le 9 avr. 2024
Hello Mahmoud, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!
8/10 Bien
Jaleesa, Freeport Bahamas
6 avr. 2024
Jaleesa
Séjour de 5 nuits en mars 2024
Réponse de MP - Guest Relations Manager le 7 avr. 2024
Hello Jaleesa, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
10/10 Excellent
Maliha
Voyage en famille
5 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maliha
Séjour de 1 nuit en avril 2024
Réponse de MP - Guest Relations Manager le 6 avr. 2024
Hello Maliha, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.
8/10 Bien
Toni
Voyage en famille
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Toni
Séjour de 2 nuits en mars 2024
Réponse de MP - Guest Relations Manager le 6 avr. 2024
Hello Toni, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!
6/10 Satisfaisant
Hannah
Voyage en couple
3 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Hannah
Séjour de 3 nuits en mars 2024
Réponse de MP - Guest Relations Manager le 6 avr. 2024
Hello Hannah, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.
10/10 Excellent
Sharayah
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sharayah
Séjour de 1 nuit en mars 2024
Réponse de MP - Guest Relations Manager le 6 avr. 2024
Hello Sharayah, Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.
8/10 Bien
Adriana
1 avr. 2024
Adriana
Séjour de 2 nuits en mars 2024
Réponse de CC - Guest Relations Manager le 22 avr. 2024
Dear Adriana,We sincerely appreciate your 4/5 rating, and we're pleased that you had a positive experience during your stay. While you haven't provided specific feedback, your rating is valuable to us, and we're here to address any concerns or suggestions you may have if you decide to share them in the future. Thank you for choosing our hotel, and we look forward to hosting you again on your next visit.
8/10 Bien
HOON
1 avr. 2024
Les points forts : Propreté
HOON
Séjour de 3 nuits en mars 2024
Réponse de MP - Guest Relations Manager le 2 avr. 2024
Hello Hoon, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
10/10 Excellent
Matthew
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matthew
Séjour de 1 nuit en mars 2024
Réponse de MP - Guest Relations Manager le 1 avr. 2024
Hello Matthew, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
8/10 Bien
Lisa
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en mars 2024
Réponse de MP - Guest Relations Manager le 1 avr. 2024
Hello Lisa, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!
2/10 Horrible
Dr. Thaddeus
Voyage d’affaires
28 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dr. Thaddeus
Séjour de 1 nuit en mars 2024
Réponse de MP - Guest Relations Manager le 1 avr. 2024
Hello Dr. Thaddeus, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.
6/10 Satisfaisant
Samuel
26 mars 2024
Les points forts : Personnel et service
Samuel
Séjour de 3 nuits en mars 2024
Réponse de MP - Guest Relations Manager le 27 mars 2024
Hello Samuel, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.
10/10 Excellent
Tatiana
Voyage en couple
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tatiana
Séjour de 2 nuits en mars 2024
Réponse de MP - Guest Relations Manager le 27 mars 2024
Hello Tatiana, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!
6/10 Satisfaisant
CHRISTY
Voyage en famille
25 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
CHRISTY
Séjour de 3 nuits en mars 2024
Réponse de MP - Guest Relations Manager le 27 mars 2024
Hello Christy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.
10/10 Excellent
Portia
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Portia
Séjour de 2 nuits en mars 2024
Réponse de MP - Guest Relations Manager le 27 mars 2024
Hello Portia, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!
8/10 Bien
Antonio
Voyage d’affaires
24 mars 2024
Antonio
Séjour de 1 nuit en mars 2024
Réponse de MP - Guest Relations Manager le 27 mars 2024
Hello Antonio, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!