Avis sur Country Inn & Suites by Radisson, Norcross, GA
Country Inn & Suites by Radisson, Norcross, GA
5970 Jimmy Carter Blvd, Norcross, GA
Avis
7,6
Bien
7,6/10
Propreté
8,0/10
Personnel et service
7,2/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
7,0/10
Écoresponsabilité
Avis
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
8/10 Bien
Nicholas
16 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicholas
Séjour de 6 nuits en mai 2024
Réponse de Country Inn & Suites Team le 23 mai 2024
We appreciate your business and value you as a customer, Thank you for allowing us to service your stay needs. Looking forward to seeing you in the near future.
10/10 Excellent
Gail
Voyage d’affaires
15 mai 2024
Les points forts : Propreté et personnel et service
Gail
Séjour de 1 nuit en mai 2024
Réponse de country inn and suites le 23 mai 2024
Thank You for allowing us to assist with your stay needs.
10/10 Excellent
Gail
Voyage d’affaires, Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gail
Séjour de 1 nuit en mai 2024
Réponse de country inn and suites le 23 mai 2024
I will share this with my team. we appreciate you, and look forward to servicing you in the future
10/10 Excellent
Gail
Voyage d’affaires
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gail
Séjour de 1 nuit en avril 2024
Réponse de Country Inn le 23 mai 2024
I will share with my staff! we appreciate your business and look forward to servicing you in the near future
10/10 Excellent
Daniel
22 mars 2024
Daniel
Séjour de 3 nuits en mars 2024
6/10 Satisfaisant
Logan
12 mars 2024
Logan
Séjour de 3 nuits en mars 2024
Réponse de Country inn le 23 mai 2024
Thanks for your response, we look forward to seeing u in the future
6/10 Satisfaisant
Osman
9 mars 2024
Osman
Séjour de 1 nuit en mars 2024
Réponse de Country inn le 23 mai 2024
Thanks for the response, we look forward to servicing your hotel needs in the future
8/10 Bien
Jose
25 févr. 2024
Les points forts : Personnel et service
Jose
Séjour de 1 nuit en février 2024
8/10 Bien
OSCAR
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
OSCAR
Séjour de 4 nuits en février 2024
8/10 Bien
Joshua
Voyage d’affaires, Voyage en couple
15 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joshua
Séjour de 4 nuits en novembre 2023
2/10 Horrible
Petra
24 oct. 2023
Petra
Séjour de 2 nuits en octobre 2023
Réponse de Manish Jariwala le 25 oct. 2023
Dear Petra,On behalf of our entire staff at Country Inn & Suites by Radisson Norcross we apologize for any unintended inconvenience we may have caused during your stay. Please feel free to contact me at your convenience to share specifics about your experience. It will allow me to address your concerns.Your business & consideration to stay with us is most appreciated. And we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
2/10 Horrible
Zhen
Voyage d’affaires, Voyage en couple
28 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zhen
Séjour de 1 nuit en septembre 2023
Réponse de Manish Jariwala le 30 sept. 2023
On behalf of our entire staff at Country Inn & Suites by Radisson Norcross we apologize for the concerns you shared about your experience at our hotel. I will share your feedback with my team and address the issues highlighted.Your business & consideration to stay with us is most appreciated. And, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
10/10 Excellent
Ruby
12 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ruby
Séjour de 1 nuit en septembre 2023
2/10 Horrible
kanza
Voyage en famille avec de jeunes enfants, Voyage en couple
7 août 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
kanza
Réponse de Manish Jariwala le 8 août 2023
Dear Kana,On behalf of our entire staff at Country Inn & Suites by Radisson Norcross we apologize for the concerns you shared about your experience at our hotel. I totally understand your frustration and feel that you shouldn’t have had this issue. While this sort of issue can occur anytime & anywhere, toilets overflowing or flooding all the time is not something we can have as an ongoing issue as that would tremendously hurt the business and potentially damage the asset. Unfortunately, someone chose to throw credit cards in the toilet and that caused the issue. The issue was addressed as soon as you moved. We moved you to another room right away to make sure that you have space to get ready for the event. I understand you got ready and handed the keys to the front desk agent as you were leaving for the event. Seeing you needed to be somewhere we didn’t want to hold you to gather feedback or request an opportunity to make it right. I will check the room you were hosted in. In relation to the charges, while this is prepaid and non-refundable bookings, we will not charge you for the stay. Please reach out to Expedia to request a refund. If there are any issues, please feel free to contact me directly.Your business & consideration to stay with us is most appreciated. And we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
10/10 Excellent
Jade
30 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jade
Séjour de 1 nuit en juillet 2023
10/10 Excellent
Mariana
22 juil. 2023
Mariana
Séjour de 4 nuits en juillet 2023
10/10 Excellent
JANAI
11 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
JANAI
Séjour de 2 nuits en juillet 2023
6/10 Satisfaisant
Janet
2 juil. 2023
Les points forts : Personnel et service
Janet
Séjour de 6 nuits en juin 2023
Réponse de Manish Jariwala le 3 juil. 2023
Dear Janet,On behalf of our entire staff at Country Inn & Suites by Radisson Norcross thank you for your time to review your stay. I would love to gather any additional feedback from you as that would help me and my team to extend a memorable stay. Please accept my apology for any inconvenience we may have cause during your stay. Your business & consideration to stay with us is most appreciated.
6/10 Satisfaisant
Darshell
27 juin 2023
Darshell
Séjour de 3 nuits en février 2023
Réponse de Manish Jariwala le 29 juin 2023
Dear Darshell,On behalf of our entire staff at Country Inn & Suites by Radisson Norcross we apologize for the concerns you shared about your experience at our hotel. If time permits at your end I would like to connect with you to gather specific feedback so that I can address it. Please can I request you to contact me directly at the hotel at your convenience.Your business & consideration to stay with us is most appreciated. And, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
8/10 Bien
Admilcar
25 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Admilcar
Séjour de 1 nuit en juin 2023
8/10 Bien
Admilcar
25 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Admilcar
Séjour de 1 nuit en juin 2023
2/10 Horrible
Thomas
23 juin 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gross
Thomas
Séjour de 3 nuits en juin 2023
Réponse de Manish Jariwala le 29 juin 2023
Dear Thomas, On behalf of our entire staff at Country Inn & Suites by Radisson Norcross we apologize for the concerns you shared about your experience at our hotel. I shall look into the area you are referring to and attend to it with my team. Your business & consideration to stay with us is most appreciated. And, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
10/10 Excellent
Sarah
23 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sarah
Séjour de 5 nuits en juin 2023
6/10 Satisfaisant
Reshunda
29 mai 2023
Les points forts : Personnel et service
Reshunda
Séjour de 2 nuits en mai 2023
Réponse de Manish Jariwala le 29 mai 2023
Dear Reshunda,Thank you for sharing your recent experience at Country Inn & Suites by Radisson Norcross. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. Thank you very much for recognizing the staff & service and we are happy that you found the price to meet your expectations. We feel confident that overall we offer a great value & accommodation at a very competitive price in relation to area hotels and an exceptional service.Your business & consideration to stay with us is most appreciated. And, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
8/10 Bien
Susan
27 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en mai 2023
2/10 Horrible
Alicia
Voyage en famille avec de jeunes enfants
8 mai 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alicia
Séjour de 2 nuits en mai 2023
4/10 Médiocre
Barbara
Voyage en famille
2 mai 2023
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Barbara
Séjour de 2 nuits en avril 2023
Réponse de Manish Jariwala le 4 mai 2023
Dear Barbara,On behalf of our entire staff at Country Inn & Suites by Radisson Norcross we apologize for the concerns you shared about your experience at our hotel. I shall inspect your room with my team and address all that is in our direct control to ensure a similar situation does not occur again in the future.Your business & consideration to stay with us is most appreciated. And, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
8/10 Bien
Richard
24 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en avril 2023
10/10 Excellent
Kirstie
21 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kirstie
Séjour de 1 nuit en avril 2023
10/10 Excellent
Julian
Voyage d’affaires
14 avr. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Friendly staff
Julian
Séjour de 1 nuit en avril 2023
8/10 Bien
Felix
6 avr. 2023
Felix
Séjour de 1 nuit en avril 2023
10/10 Excellent
John
29 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en mars 2023
10/10 Excellent
Charles
25 mars 2023
Charles
Séjour de 1 nuit en mars 2023
4/10 Médiocre
Corey
Voyage en famille
21 mars 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Wouldn't recommend
Corey
Séjour de 2 nuits en mars 2023
Réponse de Manish Jariwala le 23 mars 2023
Dear Corey,On behalf of our entire staff at Country Inn & Suites by Radisson Norcross we apologize for the concerns you shared about your experience at our hotel. We are sorry that you found trace of smoking smell. We are 100% smoke free facility. We inform guests of the policy and we take needful action whenever we come across an issue where someone is not adhering to the policy. I will look into the feedback and see if what we can do to ensure a similar situation is addressed carefully by my team.Your business & consideration to stay with us is most appreciated. We hope that upon your next visit we can exceed your expectations.
8/10 Bien
John
16 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en mars 2023
8/10 Bien
Jane
Voyage en couple
16 mars 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Jane
Séjour de 1 nuit en mars 2023
10/10 Excellent
Ledon
16 mars 2023
Les points forts : Propreté
Ledon
Séjour de 1 nuit en mars 2023
10/10 Excellent
Tekko
14 mars 2023
Tekko
Séjour de 2 nuits en mars 2023
6/10 Satisfaisant
Cielito
Voyage en famille avec de jeunes enfants
10 mars 2023
Les points forts : Propreté, personnel et service, équipements
Cielito
Séjour de 1 nuit en mars 2023
Réponse de Manish Jariwala le 11 mars 2023
Dear Cielito,Thank you for taking time to review and complimenting the staff and cleanliness of the hotel. We appreciate it very much. Please accept my apology for the inconvenience with the glare. I will look into it and see what needs to be done. Your business & consideration to stay with us is most appreciated. And, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Regards,
10/10 Excellent
John
Voyage en couple
3 mars 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en mars 2023
2/10 Horrible
Keriana
Voyage d’affaires, Voyage en couple
27 févr. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Keriana
Séjour de 3 nuits en février 2023
Réponse de Manish Jariwala le 28 févr. 2023
Dear Keriana,I have tried to contact you directly to try and understand the issue & the experience. I would greatly appreciate your call back so that I can gather additional details and see if there is anything that we are missing. Part of the process the hotel tried to authorize the card on file for your stay. But the card declined. Out of courtesy we held the room until around 10pm on a busy night and then finally the room was cancelled. Like any hotel we require a valid card to guarantee the room. I am not sure why you were not able to provide alternate method of payment. Additional information would help me understand why you gave us 1 star review.Please know that your business & consideration to stay with us is most appreciated. We hope to host you in future and make it a great stay for you.Thank you,
10/10 Excellent
SYED
24 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SYED
Séjour de 1 nuit en février 2023
10/10 Excellent
John
23 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en février 2023
10/10 Excellent
Jasmine
19 févr. 2023
Jasmine
Séjour de 1 nuit en février 2023
4/10 Médiocre
Stephen
Voyage d’affaires
18 févr. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Stephen
Séjour de 1 nuit en février 2023
Réponse de Manish Jariwala le 20 févr. 2023
Dear Stephen, On behalf of our entire staff at Country Inn & Suites by Radisson Norcross we apologize for the concerns you shared about your experience at our hotel. If there is additional feedback you would like to share, please feel free to reach out to me directly at the hotel. It will allow me to address the concerns/issues. Your business & consideration to stay with us is most appreciated. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.With Regards,
10/10 Excellent
John
10 févr. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en février 2023
4/10 Médiocre
Sommerly
Voyage d’affaires
8 févr. 2023
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Sommerly
Séjour de 1 nuit en février 2023
Réponse de Manish Jariwala le 9 févr. 2023
Dear Sommerly,On behalf of our entire staff at Country Inn & Suites by Radisson Norcross we apologize for any inconvenience you may have experienced at our hotel. Your business & consideration to stay with us is most appreciated. And, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
2/10 Horrible
Sergio
Voyage en famille, Voyage en groupe, Voyage d’affaires
3 févr. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I would go elsewhere, honestly.
Sergio
Séjour de 2 nuits en janvier 2023
Réponse de Manish Jariwala le 7 févr. 2023
On behalf of our entire staff at Country Inn & Suites by Radisson Norcross we apologize for the concerns you shared about your experience at our hotel. Particularly for the customer service experience. I will address it. Also, please trust that our breakfast is as good as any Country Inn & Suites and possibly better than comparable hotel brands. We don’t compromise in our item selections &/or offering. Although, I totally understand & respect your feedback. I will look into your room and attend to all that is in our direct control. I am grateful to your for your consideration to stay at our hotel. Your business is most appreciated. Again, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
4/10 Médiocre
Alex
Voyage d’affaires
2 févr. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Alex
Séjour de 4 nuits en janvier 2023
Réponse de Manish Jariwala le 3 févr. 2023
Dear Alex,On behalf of our entire staff at Country Inn & Suites by Radisson Norcross we apologize for the concerns you shared about your experience at our hotel. About the smell of smoke, we do our best to make sure that no guest smokes in the rooms. We convey to each guest that we are non smoking hotel and that we have a strict policy. At times we still see issues and it is too late before we gather the damage that is caused. Please pardon us.I assure you we are working diligently to ensure a similar situation does not occur again in the future.Your business & consideration to stay with us is most appreciated. And, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.With Regards,