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Avis sur Best Western Athens

2.5 out of 5
Best Western Athens
170 N Milledge Ave, Athens, GA

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 401 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 255 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 144 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 105 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 97 avis sur 1002." "

7,8/10

Propreté

8,4/10

Personnel et service

7,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Aline, Montréal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel au service attentionné
Toujours plaisant de retourner à cet hôtel. J'ai hâte que l'agrandissement soit fini. le personnel est très attentionné.Tout est pensé pour rendre notre séjour agréable malgré la construction. Les crêpes du déjeuner sont un petit spécial très apprécié.
Séjour de 2 nuits en décembre 2017

4/10 Médiocre

James

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not very clean or comfortable but did the job for a night or 2
Séjour de 2 nuits en mai 2024
Réponse de Manager le 24 mai 2024
Hello James, We appreciate you taking the time to share your feedback with us. Please feel free to contact our management team if you have any further comments or concerns. We strive to improve our services based on our guests' experiences.

8/10 Bien

Lisa

Les points forts : Équipements
Front desk help was very accommodating
Séjour de 1 nuit en mai 2024
Réponse de Manager le 20 mai 2024
Hello Lisa,We are pleased to hear that our front desk team was able to assist you during your stay. Our staff takes pride in providing excellent customer service to all our guests. If you ever return to our hotel, please don't hesitate to reach out to our team for any assistance you may need.

8/10 Bien

Stacie, Savannah

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Staff were courteous and polite. No issues and a good walking distance from downtown. There was a no dogs allowed sign when walking in and the hotel is listed as pet friendly on the Expedia website.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 7 mai 2024
Hello Stacie,We appreciate your feedback on our courteous staff and convenient location. We recommend reaching out to our management team for clarification on our pet policy discrepancy. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

2/10 Horrible

William

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arrived to my room with a broken toilet full of sh*t and toilet tissue. From there the front desk had the audacity to imply that they would bring a plunger for me to plunge toilet with. I called customer care to complain which resulted in the manager kicking me out in retaliation.
Séjour de 1 nuit en mai 2024
Réponse de Manager le 4 mai 2024
Hello William,We regret to hear about your experience and apologize for any inconvenience caused during your stay. We encourage guests to address any issues with our team directly to find a suitable solution. Your feedback will be shared with the appropriate departments to prevent future occurrences. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Selena

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay. Slept comfortable
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Selena,We're delighted to hear you had a comfortable sleep during your stay with us. Your satisfaction is our priority. If you have any further feedback or need assistance, please feel free to reach out to us. Thank you for choosing our hotel for your accommodation needs.

4/10 Médiocre

Verquishia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Verquishia,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any specific feedback you would like to share so we can address any issues. We hope to have the opportunity to welcome you back in the future and provide a better stay for you.

2/10 Horrible

Ante

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Unbearable smell and I woke up in the middle of the night and found bugs all over my pillow.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 19 avr. 2024
Hello Ante, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Bien

Michael

Séjour de 1 nuit en avril 2024
Réponse de Manager le 8 mai 2024
Hello Michael, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Keith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice stay
Séjour de 1 nuit en avril 2024
Réponse de Manager le 13 avr. 2024
Hello Keith,We are pleased to hear that you had a pleasant experience during your recent stay. We strive to provide all of our guests with a comfortable and enjoyable visit. If you have any feedback or suggestions for us, please feel free to reach out to our management team.

10/10 Excellent

Dawn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay!
Séjour de 1 nuit en avril 2024
Réponse de Manager le 13 avr. 2024
Hello Dawn,We're thrilled to hear you had a great stay with us! Your positive feedback is truly appreciated by our team, and we hope to welcome you back soon.

10/10 Excellent

Nannette

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and close to UGA
Séjour de 1 nuit en avril 2024
Réponse de Manager le 12 avr. 2024
Hello Nannette,We're delighted to hear that you found our location convenient for your visit to UGA. Your feedback is much appreciated, and we hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

mark

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
N/ a
Séjour de 3 nuits en avril 2024
Réponse de Manager le 12 avr. 2024
Hello mark,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Cody

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice
Séjour de 4 nuits en mars 2024
Réponse de Manager le 11 avr. 2024
Hello Cody,We are delighted to hear that you enjoyed your stay with us. We strive to provide exceptional experiences for all our guests. Your feedback is truly valued, and we hope to welcome you back in the future.

6/10 Satisfaisant

Denis, King George

Les points forts : Propreté et personnel et service
The rooms are nice. the facility a whole shows signs of age. Breakfast is poor, we skipped dthe free breakfast and went out to eat.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 9 avr. 2024
Hello Denis, We appreciate your feedback regarding the room quality. We have taken note of your comments on the facility's upkeep and breakfast offerings to improve our services. Thank you for sharing your experience with us, and we hope to welcome you back in the future for a better stay.

6/10 Satisfaisant

Jane

I’ve stayed in the tower before and it was good. Room 131 in th lower area was not good. It needs some attention. Said there was a coffee maker- no coffee maker. Ice machine was all the way back in the tower- too far away. Kleenex box had 2 tissues in it. It needs remodeling. Tile floor is awful. Wallpaper loose on the wall. Tub and shower are old. Hospitality suite on 3rd floor was pitiful for breakfast. No toast, no muffins or pastries. None. No fruit. The waffle machine was the only appealing thing and the coffee and juice. Was told I couldn’t stay in tower. There were very few cars in the lot. The front desk clerk said there were no clean rooms in the tower????? Very unsatisfied.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 avr. 2024
Hello Jane, Thank you for your feedback regarding your recent stay in room 131. We value all guest comments and will share your observations with our team. We encourage you to contact management directly to further discuss your experience and any possible future improvements you may suggest.

8/10 Bien

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No complaints
Séjour de 1 nuit en février 2024
Réponse de Manager le 9 avr. 2024
Hello Jennifer,We are delighted to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another wonderful experience.

10/10 Excellent

Zachary

Les points forts : Propreté et équipements
Nice hotel
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 avr. 2024
Hello Zachary,We are delighted to hear that you enjoyed your stay with us. Your kind words are truly appreciated, and we hope to welcome you back soon for another wonderful experience.

8/10 Bien

Lauren

Voyage en couple
Les points forts : Propreté et personnel et service
Great location, had a good time. Thanks!
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 avr. 2024
Hello Lauren,We are glad to hear that you enjoyed the location during your stay. Our team strives to provide a positive experience for all our guests. Should you have any further feedback or suggestions, please feel free to reach out to us. We hope to welcome you back in the future.

2/10 Horrible

Karen

Voyage en famille
The room was dirty. The bed sheet and hand towel were either stained or never washed. The laminate floors were filthy. I had to throw away the socks I was wearing. The furniture needs to be replaced. The entire room needs to be refurbished.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 avr. 2024
Hello Karen, We appreciate your feedback regarding your recent stay. Your comments will be shared with our housekeeping and maintenance teams for their review and attention. We apologize for any inconvenience caused and hope for a chance to better serve you in the future.

6/10 Satisfaisant

lori

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Location is good. The place is filthy.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 avr. 2024
Hello lori, We're pleased you found our location convenient. We encourage valuable feedback and recommend reaching out to our management to discuss your concerns further. Your input aids us in maintaining the high standards we strive for.

8/10 Bien

Thomas

Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 avr. 2024
Hello Thomas, We appreciate you choosing our hotel for your stay! Should you have any feedback to share, please reach out to us so we can address any concerns. We look forward to welcoming you back for an even better experience in the future.

10/10 Excellent

Daniel

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 avr. 2024
Hello Daniel,We are glad to hear that you had a wonderful stay with us! We look forward to welcoming you back again soon for another fantastic experience.

2/10 Horrible

Lori, Concord

Séjour de 2 nuits en mars 2024
Réponse de Manager le 9 avr. 2024
Hello Lori, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any areas of improvement.

6/10 Satisfaisant

Zella

Les points forts : Personnel et service et équipements
The maintenance could have been better. The grounds could have been cleaner. The TV didn’t work and the phone in the room didn’t work. Which made have to move my room.
Séjour de 4 nuits en mars 2024
Réponse de Manager le 9 avr. 2024
Hello Zella, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable for us to improve our services. We recommend reaching out to management to address any outstanding concerns or issues encountered during your visit.

6/10 Satisfaisant

Christy

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
I will first say, the room itself was clean & the bed was comfortable and the lady running the breakfast was great. It’s a fine place for one or two nights but I wouldn’t stay there for like a week. The guy working the night desk was terrible, he basically didn’t speak to us, handed us our keys to our room & we had to go back to him again because he didn’t tell us where our room was. The guy in the morning was fine. The area was ok but definitely wouldn’t want to take small children here, we saw several things that were concerning. Anyway, not a terrible experience but not the greatest either.
Séjour de 1 nuit en février 2024
Réponse de Manager le 9 avr. 2024
Hello Christy, We appreciate your feedback on your recent stay with us, and we're pleased to hear you found the room comfortable and enjoyed our breakfast service. We'll share your kind words with our staff. If there are any specific concerns you'd like to discuss in further detail, please feel free to reach out to our management team. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

4/10 Médiocre

Michael

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Manager le 9 avr. 2024
Hello Michael, We appreciate you choosing our hotel and regret that your experience did not meet your expectations. Please do not hesitate to contact us directly to discuss any concerns you may have had during your stay. We strive to ensure all our guests have a pleasant visit.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté et personnel et service
Front desk guy seemed extremely uninterested, gave us the key to a room that was clearly still occupied, luckily no one was in the room when we walked in. Got two queen beds but looked more like two fulls. Shower curtain was moldy and the room had a strange smell when we walked in. For breakfast there was only one overwhelmed employee and guests were having to put their trash in a garbage bag that was lying on the floor. For $450+ a night it was not worth the price.
Séjour de 1 nuit en février 2024
Réponse de Manager le 9 avr. 2024
Dear Guest, We apologize for any inconvenience you may have experienced during your recent stay. We appreciate your feedback and will address these issues with the appropriate departments to ensure a better experience for future guests. Your comments are valuable to us as we continually strive to improve our services and facilities. Thank you for bringing this to our attention.

2/10 Horrible

Laura

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We checked in and checked out immediately. While it smelled like bleach cleaner, there was sticky spots on the floor and only looked surface cleaned. All the corners, nooks and anything not on the surface was filthy. The bathroom door looked like an animal had eaten the bottom of it. When I checked out immediately, the staff didn’t even ask why- just said ok.
Séjour de 1 nuit en février 2024
Réponse de Manager le 9 avr. 2024
Hello Laura, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will share your comments with our housekeeping team for further review. Our guests' comfort is our top priority and we strive to provide a clean and pleasant environment for all. rest assured, we will address these concerns to ensure a better experience for our future guests.

8/10 Bien

Sarah

It’s a good value for the money and definitely a convenient location. very nice people working the breakfast and it was a great surprise to have Chick-fil-A in the morning.
Séjour de 2 nuits en février 2024
Réponse de Manager le 9 avr. 2024
Hello Sarah,We're delighted to hear that you found our hotel to be a good value and enjoyed the convenience of our location. Our team works hard to provide exceptional service, and we're pleased you had a positive breakfast experience. It's great to hear that the Chick-fil-A option was a pleasant surprise for you during your stay.

8/10 Bien

Donald

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location in city. The parking lot was limited to one entrance and exit. The main building was very clean and the breakfast area was large and well equiped. The breakfast matron was very friendly and helpful.
Séjour de 1 nuit en février 2024
Réponse de Manager le 9 avr. 2024
Hello Donald,We appreciate your positive feedback on our central location, cleanliness, and breakfast area. Your comments about the parking lot entrance are duly noted for future improvements. We're delighted to hear you found our breakfast matron to be friendly and helpful during your stay.

4/10 Médiocre

Andrew

Voyage en groupe
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Non-smoking room reeked of cigarette smoke. Floors dirty and shower missing shower-head.
Séjour de 1 nuit en février 2024
Réponse de Manager le 9 avr. 2024
Hello Andrew, We apologize for any inconvenience experienced during your stay. We take cleanliness and maintenance seriously and will address the issues mentioned promptly. Your feedback is valuable in helping us improve our services for future guests.

6/10 Satisfaisant

LINUS

Séjour de 3 nuits en janvier 2024
Réponse de Manager le 9 avr. 2024
Hello LINUS, We appreciate you choosing our hotel for your stay. If you have any specific feedback to share, please feel free to reach out to us so we can address any concerns and improve our services. Your satisfaction is our top priority.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Not clean, old, and the biggest problem was we had no hot water for showers. We had several families with us on the same floor who also didn’t have hot water. Nothing was done or offered even when front desk was notified.
Séjour de 1 nuit en février 2024
Réponse de Manager le 9 avr. 2024
Dear Guest, We appreciate your feedback and regret to hear about your experience. Rest assured, we take all guest concerns seriously and will address this matter with the team for improvement. Thank you for bringing this to our attention.

6/10 Satisfaisant

Lynn

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Clean- close to nice areas. Frustrating check in with no one at the desk for about 15 minutes.
Séjour de 1 nuit en février 2024
Réponse de Manager le 9 avr. 2024
Hello Lynn, Thank you for sharing your feedback with us. We appreciate knowing about your check-in experience and will address this with our team to ensure prompt service for all our guests in the future. We are pleased to hear you enjoyed our convenient location near lovely attractions.

4/10 Médiocre

Kent

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The front staff lied to us and said our king room I booked was changed by reservation and there was none I had to call you all and it took an hour to get it fixed they had a king room after all
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 9 avr. 2024
Hello Kent, We apologize for any confusion regarding your room reservation. Our team works hard to accommodate all guest requests promptly and efficiently. Should you experience any inconvenience in the future, please do not hesitate to contact us directly for assistance.

4/10 Médiocre

Remzi

Séjour de 2 nuits en janvier 2024
Réponse de Manager le 9 avr. 2024
Hello Remzi, We're sorry to hear your experience fell short of expectations. We encourage you to contact us directly with any specific feedback you may have so we can address your concerns promptly.

8/10 Bien

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was good, not amazing not bad but good. Staff was friendly
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 9 avr. 2024
Hello Robert,We appreciate your feedback on your recent stay with us. Our team prides itself on providing a friendly atmosphere to all our guests. If you have any further comments or suggestions, please don't hesitate to reach out to us. Your input helps us improve our services for future guests.

10/10 Excellent

Teresa

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 9 avr. 2024
Hello Teresa,We are excited to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back soon!

2/10 Horrible

Claudia

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 9 avr. 2024
Hello Claudia, We regret to hear that your stay fell short of expectations. Please do not hesitate to reach out to us with any detailed feedback so we can improve our services for future guests.

6/10 Satisfaisant

Bettina

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 9 avr. 2024
Hello Bettina, We appreciate you choosing our hotel for your stay. If there were any aspects of your experience that could have been improved, please contact us directly so we can address them promptly. We value your insights and hope to welcome you back in the future.

8/10 Bien

Barry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and felt safe. The only reason for the 4 stars was that there seemed to be long term occupants with a dog that barked at people.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 9 avr. 2024
Hello Barry,We appreciate your positive feedback on our cleanliness and safety measures. We encourage guests to reach out to our team during their stay if any disturbances occur, so we can address them promptly. Your comfort is important to us, and we will strive to ensure a peaceful experience for all future guests.

10/10 Excellent

Miki

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en décembre 2023
Réponse de Manager le 9 avr. 2024
Hello Miki,We're thrilled to hear you had a fantastic stay with us! If you have any more details to share about your experience, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

4/10 Médiocre

Rich

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Dude at front desk couldn’t care less about the job or helping me..watched me walk around aimlessly to find how to get to my room and provided me no info on anything at desk without me questioning.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 9 avr. 2024
Hello Rich, We appreciate you sharing your experience with us and apologize for any inconvenience caused. Your feedback will be shared with our team to ensure all guests receive proper assistance and information during their stay. Thank you for bringing this to our attention.

8/10 Bien

Dante

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 9 avr. 2024
Hello Dante, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Whitney

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 9 avr. 2024
Hello Whitney,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon

8/10 Bien

Julie

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 9 avr. 2024
Hello Julie, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Shunji

Réponse de Manager le 9 avr. 2024
Hello Shunji,We're happy to hear you had a wonderful stay with us! Please don't hesitate to reach out if you have any more feedback to share. Your satisfaction is our top priority!

6/10 Satisfaisant

Henry

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Michelle

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent breakfast!!!!!!!
Séjour de 1 nuit en octobre 2023