Minibar, coffres-forts dans les chambres, fer et planche à repasser
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Avis sur Hapi Hotel

3 out of 5
Hapi Hotel
10 Abtal Al Tahrir, Aswan

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 54 avis sur 210." "
Note des voyageurs de 8 (Bien), d’après 79 avis sur 210." "
Note des voyageurs de 6 (Satisfaisant), d’après 46 avis sur 210." "
Note des voyageurs de 4 (Médiocre), d’après 20 avis sur 210." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 210." "

7,8/10

Propreté

8,2/10

Personnel et service

7,0/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

8/10 Bien

Marcel

Séjour de 1 nuit en octobre 2023
Réponse de Ehab le 22 oct. 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

4/10 Médiocre

Damien

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Ehab le 4 oct. 2023
Dear valued guest,Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.Best Regards,Hotel Management

10/10 Excellent

driss

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien dans l’ensemble
Séjour de 1 nuit en mai 2023
Réponse de Ehab le 29 sept. 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt.We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities.We hope to be able to welcome you back some time in the future.With kind regards,Hotel Management

4/10 Médiocre

Cassandra, Saint-Jérôme

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Employés gentils et souriants, mais la chambre/salle de bain étaient douteux, tout comme la nourriture offerte au déjeuner.
Séjour de 1 nuit en février 2023
Réponse de Ahmed Shahawy le 20 févr. 2023
Dear valued guest,Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.Best Regards,Hotel Management

8/10 Bien

Margaux

Les points forts : Propreté, personnel et service, confort de la chambre
Clean and friendly
I was not expecting that quality from this kind of hotel. Only stayed here because I did not want to spend 500 euros per night at the Sofitel. Much nicer than many 5-star hotels in Egypt. - don't expect anything fancy, it's very basic but it is clean at least (a rarity here) - the staff is super friendly and speaks English (also a rarity) - you don't get to choose your breakfast as you get a tray (covid) but it's more than enough to eat and quality is also OK - very secure area (solo female traveler here), a bit noisy but fully OK to sleep at night - covid measures are still to be implemented... - the wifi can be a bit sketchy - hot water, no electrical problem - no restaurant in the hotel and there isn't any good restaurant in the direct neighbourhood, but you can easily walk to other areas of the city
Séjour de 1 nuit en mars 2022
Réponse de Ahmed Shahawy le 19 avr. 2022
Dear valued guest, Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt. We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied. However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday. Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests. It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service. Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented. Best Regards, Hotel Management

6/10 Satisfaisant

Juliette

Les points forts : Propreté
Hôtel bien situé près du bazar d’Assouan, toutefois je ne recommanderais pas cet hôtel : - le wifi ne fonctionnait qu’a la réception - nous avons eu un problème de fuite d’eau dans notre chambre, au bout de la troisième fois où nous avons fait revenir la maintenance nous avons dû changer de chambre - mais surtout cet hôtel est terriblement bruyant, impossible de fermer les yeux tant le bruit est présent constamment, en même temps les fenêtres ne sont pas scellées … hôtel sympathique dans l’ensemble mais si vous cherchez un environnement au calme passez votre chemin
Séjour de 2 nuits en mars 2022
Réponse de Ahmed Shahawy le 23 mars 2022
Dear valued guest, Many thanks for taking the time to complete review about Hapi Hotel, Aswan , Egypt. Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests. All feedback received from our guests is extremely important to us and we take all comments seriously. It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you at Hapi Hotel again on a future holiday to change the negative impression. Thank you and kind regards, Hotel Management

2/10 Horrible

E

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chambre horrible, tous les équipement sont vieux, chauffage très bruyant, emplacement bon mais très bruyant aussi.
Séjour de 1 nuit en février 2022
Réponse de Ahmed Shahawy le 17 févr. 2022
Dear valued guest, Many thanks for taking the time to complete review about Hapi Hotel, Aswan , Egypt. Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests. All feedback received from our guests is extremely important to us and we take all comments seriously. It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you at Hapi Hotel again on a future holiday to change the negative impression. Thank you and kind regards, Hotel Management

8/10 Bien

guillaume

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2021
Réponse de Ahmed Shahawy le 12 déc. 2021
Dear valued guest, Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

10/10 Excellent

Corinne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Idéalement situé
Idéalement situé à l'arrivée en train, proche du souk et des commerces, confortable et pratique. Personnel très à l'écoute
Séjour de 1 nuit en mars 2020
Réponse de Ahmed Shahawy le 28 mai 2021
Dear valued guest, Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

8/10 Bien

Jean

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ok si wifi est réparé
Très propre, nous avons été très satisfait, le seul problème c’est que le wifi ne fonctionnait pas très bien, très difficile d’avoir la connexion, Maha et Abdo était très bon pour nous guidé Je recommande cette hôtel en espérant que le wifi va fonctionner
Séjour de 2 nuits en mars 2020

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel bien situé, personnel agréable, tres propre.
Séjour de 1 nuit en juin 2019
Réponse de Ahmed Shahawy le 24 juin 2019
Dear valued guest, Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

6/10 Satisfaisant

Hanan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
4 nuits a L'Hotel Happi Aswan Egypte
Devant la porte principale de l'hotel se trouve un WC public et un grand contenaire de poubelle toujours plein. La seule personne aimable qui reponds aux demandes c'est une fille s'appel Amira et un M. qui s'occupe de panne TV ou electrique a part ca toutes les autes personne sont desagreables suretout les gens qui preparent les petit dej. Le petit dej. est vraiment degelasse (fromage, pains sont industriels, l'oeuf est surcuit depuis quelques jours) pourtant le pain frais, le fromage fais ne manque pas en egypte et surtout il a y plein de boulanger et epiceries pas loin de l'hotel
Séjour de 4 nuits en décembre 2018

2/10 Horrible

Philip

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So, we rolled into Happi Hotel in Aswan after a 9 pm landing, thinking we were playing it smart with a $20 airport transfer. The ride was okay, but boy, did things go south from there. The room they dropped us in looked like it hadn't seen a decent cleaning since ancient times. I've roughed it in some quirky spots, but this one takes the cake. Seriously, we were scared to touch anything – felt like we stumbled into a crime scene or a horror flick. And to top it off, we shelled out $70 bucks a night for what? A downright dump. Don't make the same mistake we did, check out the other bad reviews before booking here.
Séjour de 1 nuit en janvier 2024
Réponse de Ehab le 9 mars 2024
Dear valued guest, Many thanks for taking the time to complete review about Hapi Hotel , Aswan , Egypt. Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests. All feedback received from our guests is extremely important to us and we take all comments seriously. It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you at Hapi Hotel again on a future holiday to change the negative impression. Thank you and kind regards, Hotel Management

4/10 Médiocre

Karen, arlington

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I really wanted to like this hotel. The website room photos are accurate. The bathroom is... I don't know how to describe it. The only way into the tub/shower was by crawling over the narrow, sloped, back end of the tub. The shower curtain was 12" too long. It ended half way onto the bottom of the tub. The tub/shower fittings were at midpoint on the long wall, so between stepping on the shower curtain, climbing into the tub, and then trying to find space to stand in the tub, well, it was interesting. There's no tub mat, one towel inky, no matter how often I asked for two. Small bars of soap only. No shampoo, etc. No electric kettle. I think it's miss. The staff is lovely. Breakfast is OK. Location very central, although one block off the Corniche.
Séjour de 4 nuits en janvier 2024
Réponse de Ehab le 9 mars 2024
Dear valued guest, Many thanks for taking the time to complete review about Hapi Hotel , Aswan , Egypt. Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests. All feedback received from our guests is extremely important to us and we take all comments seriously. It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you at Hapi Hotel again on a future holiday to change the negative impression. Thank you and kind regards, Hotel Management

10/10 Excellent

Victor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exclente custo beneficio
O hotel é simples mas muito bem organizado e com exlente custo beneficio. Esta a 1 quadra da orla e 2 quadras da feira de luxor. Saimos para passeio de madrugada e o hotel nos entregou uma sacola de cafe da manhã bem completa e arrumada. Os funcionarios tambem atendem muito bem.
Séjour de 2 nuits en janvier 2024
Réponse de Ehab le 9 mars 2024
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

10/10 Excellent

Vincent

Great stay
I always come back to this hotel for the last five years because of convenience of location and how clean the public areas are the rooms are small but they’re sufficient as I’m not spending vacation in a hotel room and the staff couldn’t be more friendly
Séjour de 4 nuits en janvier 2024
Réponse de Ehab le 9 mars 2024
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

6/10 Satisfaisant

Mark

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Bed was clean and but showers flood the bathrooms
I booked two rooms. One had a shower with no screen or curtain and it was practically over the toilet which meant my adult daughter came to shower in my ensuite but the shower curtain was too short and clung to us in the tiny shower and flooded the floor. Staff nice. Breakfast okay. Internet totally useless for all five devices we were carrying. A two-star hotel by international standards.
Séjour de 2 nuits en janvier 2024
Réponse de Ehab le 9 mars 2024
Dear valued guest,Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.Best Regards,Hotel Management

10/10 Excellent

Miharu

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
施設は古いけれど居心地良く、わたしたちには十分でした。スタッフの雰囲気が良く（押しつけがましさがなく親切）、朝食の内容もシンプルで素敵でした。ドライヤーは貸してもらえます。連泊するときタオル入れ替えないので注意。シャワーはたっぷりの水量でした。外が騒がしいエリアなので耳栓があるといいです。
Séjour de 2 nuits en décembre 2023
Réponse de Ehab le 9 mars 2024
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

10/10 Excellent

Jun

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Ehab le 9 mars 2024
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

6/10 Satisfaisant

Satoshi

Séjour de 2 nuits en décembre 2023
Réponse de Ehab le 9 mars 2024
Dear valued guest, Many thanks for taking the time to complete review about Hapi Hotel , Aswan , Egypt. Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests. All feedback received from our guests is extremely important to us and we take all comments seriously. It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you at Hapi Hotel again on a future holiday to change the negative impression. Thank you and kind regards, Hotel Management

8/10 Bien

Sara

Voyage en couple
Les points forts : Propreté et personnel et service
The hotel is located super centric and handy for everything. They set up a to go breakfast one morning and the staff were really kind. Whilst quite simple rooms they were comfortable. The only surprise is that they don’t set up tours but not a big deal.
Réponse de Ehab le 9 mars 2024
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

4/10 Médiocre

Ali

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Satff were freindly snd helpful
Séjour de 1 nuit en décembre 2023
Réponse de Ehab le 9 mars 2024
Dear valued guest, Many thanks for taking the time to complete review about Hapi Hotel , Aswan , Egypt. Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests. All feedback received from our guests is extremely important to us and we take all comments seriously. It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you at Hapi Hotel again on a future holiday to change the negative impression. Thank you and kind regards, Hotel Management

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Omnia le 19 déc. 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de Ehab le 30 nov. 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

8/10 Bien

jian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Ehab le 30 nov. 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

8/10 Bien

Marcos

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location, amazing staff
Great location and amazing staff. The hotel has nice if a bit outdated rooms, but nothing to worry about if in look for a budget option - it might be the best budget option in the entire Aswan. Breakfast is good, internet works well. Special thanks to Somaya, who was always helpful and extremely nice to our group.
Séjour de 2 nuits en novembre 2023
Réponse de ehab le 21 nov. 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

2/10 Horrible

Chrishanthie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de ehab le 13 nov. 2023
Dear valued guest,Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.Best Regards,Hotel Management

10/10 Excellent

santiago

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was great when I came back to Aswan definitely I will stay there once again
Séjour de 1 nuit en octobre 2023
Réponse de ehab le 1 nov. 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

10/10 Excellent

seungryong

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de ehab le 29 oct. 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

10/10 Excellent

Bruce

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place
Nice budget friendly place. Firm bed and lots of hot water. View of the water . Would stay again
Séjour de 1 nuit en octobre 2023
Réponse de Ehab le 22 oct. 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

8/10 Bien

ANDRE

Les points forts : Propreté
Séjour de 3 nuits en octobre 2023
Réponse de Ehab le 22 oct. 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

4/10 Médiocre

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
Location is good on east side of Nile. AC in the room is running cold enough for Aswan hot temperature but remote doesnt work. But the room is lacking amenity supplies no shamphoo, no conditioner, no hair dryer, no free water bottle but hotel does provides breakfast box for early morning trips only by request. No restaurant inside hotel but u can go across the other hotel restaurant for dinner.
Séjour de 2 nuits en octobre 2023
Réponse de Ehab le 22 oct. 2023
Dear valued guest,Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.Best Regards,Hotel Management

10/10 Excellent

Jhariel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
AMAZING HOSTEL & AMAZINGLY FRIENDLY STAFF.
Séjour de 2 nuits en octobre 2023
Réponse de Ehab le 22 oct. 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

8/10 Bien

Mithun

Les points forts : Personnel et service
A decent stay
A good stay for 1 night as we had to leave early for our cruise the next day. The hotel is very close to the Train station.. the room was worn out but is decent enough for 1 or 2 nights as the location is in the proper city centre. The service was very good, the staff were kind and helpful. The breakfast could have been better as were given nothing but a couple of bread with a yogurt and banana.
Séjour de 1 nuit en octobre 2023
Réponse de Ehab le 22 oct. 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

2/10 Horrible

Kanok-on

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pros Near the city center. Very convenient to visit many places and restaurants. Not far from Aswan train station. Cons 1. Staffs do not have service minded. They always say No to every customers' requests. I asked for late check out at 4 pm & have a shower before going to the train station, they said that I have to pay 10 USD for that. I asked for packed lunch but they did not have. I ask to pay in EGP, they charged me 1 USD = 40 EGP. (4 Oct 2023) They received only new bank note without wrinkles. 2. Breakfast is very bad. It comes into a set as you will get when you are travelling by plane. It is not a buffet. There are a banana, an boiled egg, cheese, 2 breads, jam, honey, plain yogurt and tea or coffee, without drinking water. My banana is not fresh. I can eat only a half. 3. Staffs said that the view from my room is superb!, but actually it was a street view, not a Nile river view. How superb it is! At night, it was very noisy from people who is chatting outside the hotel, a car horn, a horse riding, a pray from the mosque. Fortunately that I am wearing my earplugs at night. 4. The room looks very old and dirty. The floor is carpet. Aswan is the city of desert. Imagine that you have visitted Abu Simbel with some sand come into your shoes, and you have to take your shoes off when arrive your room. There will be some sand in a carpet. There is no kettle and bottle of water in a room. 5. There is 24-hour-tea and coffee service near the reception with extra charge.
Réponse de Ehab le 10 oct. 2023
Dear valued guest,Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.Best Regards,Hotel Management

4/10 Médiocre

Neus

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Mejor evitarlo
Mejor evitarlo. Está en una calle llena de gente desagradable y que por las noches se llena de esa gente gritando y perros ladrando. Unas pelusas como un puño por el suelo, sin gel ni champú. El desayuno te lo sirven en un platito y es MUY limitado
Séjour de 2 nuits en octobre 2023
Réponse de Ehab le 6 oct. 2023
Dear valued guest,Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.Best Regards,Hotel Management

10/10 Excellent

KUMIKO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
英語も出来ずに宿泊以外の面倒なお願いにも嫌な顔せず対応して頂き、すごく感謝しています。スークから分かりやすく近くてナイル川沿いだし、普通に観光するにも最適だと思います。各フロアから川見えるので素敵です。なにより、スタッフさんが全員、素晴らしくて感動しました。また、アスワンに行く事があったらぜひ、利用したいホテルです。
Séjour de 1 nuit en octobre 2023
Réponse de Ehab le 10 oct. 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt. We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities. We hope to be able to welcome you back some time in the future. With kind regards, Hotel Management

6/10 Satisfaisant

mary

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The hotel was ok , maybe for one night, no hot water to shower, wifi slow, super noisy at night, breakfast not so good, AC good, the only good thing was the customer service, very nice
Séjour de 1 nuit en septembre 2023
Réponse de Ehab le 23 sept. 2023
Dear valued guest,Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.Best Regards,Hotel Management

6/10 Satisfaisant

Taichi

お湯が出ませんでした。 ロケーションも良いですが、近くに市場があるため夜遅くまで外で音はします、 他は問題ありません。
Séjour de 1 nuit en septembre 2023
Réponse de Ehab le 23 sept. 2023
Dear valued guest,Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.Best Regards,Hotel Management

8/10 Bien

Jesus

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location and services, room was bigger than expected.
Séjour de 2 nuits en septembre 2023
Réponse de Ehab le 29 sept. 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt.We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities.We hope to be able to welcome you back some time in the future.With kind regards,Hotel Management

8/10 Bien

Eisuke

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
ホテルの前の道は少し怖さを感じますが、窓から見える景色は素晴らしかったです。
Séjour de 1 nuit en août 2023
Réponse de Ehab le 29 sept. 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt.We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities.We hope to be able to welcome you back some time in the future.With kind regards,Hotel Management

10/10 Excellent

Tetsuya

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
スタッフの対応が大変良かった
Séjour de 1 nuit en août 2023
Réponse de Ehab le 29 sept. 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt.We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities.We hope to be able to welcome you back some time in the future.With kind regards,Hotel Management

8/10 Bien

Sakai

Les points forts : Propreté, personnel et service, équipements
Stuff is kind for me . Wifi is not connecting to internet
Séjour de 1 nuit en août 2023
Réponse de Ehab le 23 août 2023
Dear valued guest,Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.Best Regards,Hotel Management

8/10 Bien

Tomas

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Un hotel 6/10
El hotel tiene cosas buenas y no tan buenas. Cosas buenas: 1. Camas cómodas, sabanas limpias, aire acondicionado, baño limpio y cómodo. 2. Los tours normalmente son en la madrugada, así que el hotel empaca el desayuno y te lo da en una bolsa cómoda, para que lo puedas comer después. 3. El hotel está ubicado en una zona de fácil acceso a sitios como: tiendas, restaurantes, un Mc donald’s. Cosas malas: 1. La calle donde está ubicado el hotel, es bastante sucia e intimidante. Tiene un bar al lado y en la noche es bastante ruidoso. Las carrozas con los caballos las parquean al lado del hotel, entonces la calle está llena de excremento de caballo y basura. 2. La comunicación con las personas de personal es complicada, si bien son amables y te ayudan, pero la barrera del idioma es muy marcada, aún sabiendo que es un hotel que recibe bastantes turistas. 3. El ascensor es una aventura, es una caja de madera sostenida por poleas. 4. No hay snaks en el hotel, Justo abajo del hotel hay una tienda donde puedes comprar cosas. En general, la estancia estuvo bien. Sin embargo hay ciertas cosas que no permiten decir que es un Hotel 10 de 10, además hay que tener en cuenta que Aswan es una ciudad con bastante turismo por el tema del Nilo, así que probablemente encuentres hoteles más cómodos a un precio igual.
Séjour de 2 nuits en juin 2023
Réponse de Ehab le 23 août 2023
Dear valued guest,Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.Best Regards,Hotel Management

8/10 Bien

agnes

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Near food and nice condition
Séjour de 1 nuit en avril 2023
Réponse de Ehab le 29 sept. 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt.We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities.We hope to be able to welcome you back some time in the future.With kind regards,Hotel Management

8/10 Bien

Rafael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023
Réponse de Ehab le 29 sept. 2023
Dear valued guest,Thank you for having chosen to stay at Hapi Hotel Aswan, Egypt.We appreciate your time for sharing your valuable feedback and appreciate your positive comments about our service and facilities.We hope to be able to welcome you back some time in the future.With kind regards,Hotel Management

8/10 Bien

LUCIANA

Voyage en famille
Les points forts : Propreté
Clean and convenient location with pleasant staff however I was not able to connect with Wi-Fi and the front desk offered additional help without providing one (?) and I tried to grab breakfast to go and server could not provide neither. During Ramadan evenings can be pretty Loud and you can hear it from your room (my room was on the 2nd floor)
Séjour de 1 nuit en avril 2023

2/10 Horrible

WANGEE

Séjour de 1 nuit en mars 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Do not recommend
Internet did not function barely at all. Super friendly helpful staff. Not worth the price and super noisy area. Do not recommend unless this place lowers the price substantially. I recommend staying at a nicer hotel(Basma)
Séjour de 1 nuit en mars 2023
Réponse de Ahmed Shahawy le 19 mars 2023
Dear valued guest,Many thanks for taking the time to complete review about {{ Hapi Hotel }} , Aswan, Egypt.We are pleased to hear that there were many aspects of your holiday that you enjoyed. It’s always pleasing to hear that guests are satisfied.However, we are sorry to learn that we did not meet with all of your expectations whilst on holiday.Your comments will be discussed with concerning departments and an action plan made to include extra training will be formed to improve that particular service to our guests.It is with these comments that we can only improve our service and continue to be committed to provide a high standard of service.Once again thank you for taking the time to write the review and we hope that we are able to welcome you back in the future to see the improvements which are continuously being implemented.Best Regards,Hotel Management

2/10 Horrible

Jonathan

Voyage en famille
Les points faibles : Personnel et service
Passable hotel; poor service
Airport pickup wasn’t waiting where they said causing a delay while we found someway to call them They lost my booking (after calling once and confirming twice) for a car to Abu Simbel which meant we had to fly They had told me I could add the pickup to my bill and there was no mention when I booked the pickup of paying cash. Yet Wouldn’t let me check in for an hour at ten pm at night (despite having a sick 78 year old mother and an exhausted 3 year old) even though I had prepaid because I didn’t have cash for the airport pickup.
Séjour de 1 nuit en mars 2023
Réponse de Ahmed Shahawy le 19 mars 2023
Dear valued guest,Many thanks for taking the time to complete review about Hapi Hotel, Aswan , Egypt.Please accept our sincere apologies that the hotel did not meet your expectations. Comments that we receive will be discussed with the departments concerned and an action plan made to include extra training will be formed to improve that particular service to our guests.All feedback received from our guests is extremely important to us and we take all comments seriously.It is with these comments that we can only improve our service and continue to be committed to providing a high standard of service. We would very much hope to welcome you at Hapi Hotel again on a future holiday to change the negative impression. Thank you and kind regards,Hotel Management