Chambre Double Deluxe | Façade de l’hébergement - soirée/nuit
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Avis sur The Inn on Biltmore Estate

4 out of 5
The Inn on Biltmore Estate
1 Antler Hill Rd, Asheville, NC

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 812 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 127 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 36 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 1000." "

9,8/10

Propreté

9,6/10

Personnel et service

9,4/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

Manny, Brambleton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Will come back again
Séjour de 1 nuit en mai 2024
Réponse de Amanda, the Inn on Biltmore Estate le 25 mai 2024
We look forward to your visit again! See you soon!

2/10 Horrible

Lisa, Alpharetta

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I arrived around 10 pm and 2 large buses pulled into the circle in front of me blocking access to be able to check in. After 10 minutes, and no one coming out to see if I need help, I decided to pull around to the self parking area. I parked as close as I could, but that was still very far back. This was my first time on the property, so I could only see in the very dimly lit area a set of stairs that led from the parking lot up to the front desk to be able to finally check in. I ended up having to walk on the main road up to the front of the property with my large rolling suitcase. There are no sidewalks so I was walking in the road with cars passing me in the dark night. I brought up my troubles just getting checked in and the front desk apologized for my inconvenience. After checking in I noticed I was placed on a floor with a very large and loud wedding party who had rented a room nearby. At nearly 11 pm at night they were so loud I could hear them all the way down the hall. I would never have expected such a raucous group at a property I paid $500 /night to stay in. This was unacceptable. I went to the front desk and the clerk said “quiet time” was after midnight so to let her know if it was still loud after that time. The room was as expected and advertised, but the experience was so very disappointing.
Séjour de 1 nuit en mai 2024
Réponse de Jason le 23 mai 2024
Good day __Thank you very much for taking the time to share your feedback from your recent experience with us to help us improve for the future. We have looked into your reservation further and are very disheartened to hear that your visit fell short of your expectations and most certainly our own.Please know that we have investigated the matter further and shared your feedback with the appropriate managers to ensure that actions are taken towards preventing this in the future. While I know there is nothing I can do to change the experience that you had with us, please allow me to extend to your reservation a credit of 100 simply as a tangible gesture for the inconveniences.We would like to thank you again for your patronage, and for taking the time to share that feedback. If we ever have the opportunity to host you again, I hope that you'll reach out so that we can ensure a problem free stay that is beyond your expectations.Warm regards,Jason KatzFront Desk SupervisorThe Inn on Biltmore Estate

10/10 Excellent

Tamar

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We will return.
Séjour de 2 nuits en mai 2024
Réponse de cbrookhouzen le 22 mai 2024
Good morning, thank you for staying at The Inn on Biltmore Estate. We look forward to seeing you again!

10/10 Excellent

Keith

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was an amazing stay of our vacation
Séjour de 1 nuit en mai 2024
Réponse de Inn on Biltmore Estate Supervisor le 12 mai 2024
We are delighted you enjoyed your visit. We hope to welcome you back soon.

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely wonderful time at the inn. Thoroughly enjoyed the trails, gardens and the tour.
Séjour de 2 nuits en mai 2024
Réponse de Inn on Biltmore Estate Supervisor le 12 mai 2024
We are delighted you enjoyed everything that Biltmore has to offer. We hope to welcome you back again soon.

10/10 Excellent

Danyel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very relaxing and beautiful as always!
Séjour de 1 nuit en mai 2024
Réponse de Inn on Biltmore Estate Supervisor le 12 mai 2024
We are glad you enjoyed your visit with us again.

10/10 Excellent

Chandler

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the great destinations!
Séjour de 1 nuit en avril 2024
Réponse de cbrookhouzen le 3 mai 2024
Thank you for your kind comment and staying at The Inn!

8/10 Bien

Jacqueline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is difficult to walk around the estate because there are very few trails or sidewalks. The restaurant at The Inn was excellent for dinner but unable to handle the Sunday morning crowd. The room was nicely redone but quite pricy for an OK but not a Wow!
Séjour de 1 nuit en avril 2024
Réponse de cbrookhouzen le 3 mai 2024
Thank you for your comments and staying at The Inn on Biltmore Estate!

10/10 Excellent

Jason

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en avril 2024
Réponse de cbrookhouzen le 3 mai 2024
Thank you for your comment and staying with us at The Inn on Biltmore Estate.

10/10 Excellent

DANIEL, Milwaukee Wi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de cbrookhouzen le 23 avr. 2024
Thank you for staying with us at The Inn on Biltmore Estate! We appreciate your kind review and hope we have the opportunity to see you again!

8/10 Bien

Jordan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cool spot to stay.
Séjour de 1 nuit en avril 2024
Réponse de Linda le 15 avr. 2024
We are glad you enjoyed your stay with us and we look forward to host you again.

10/10 Excellent

Anita

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property with great views of the Smokey Mountains
Séjour de 2 nuits en avril 2024
Réponse de Inn on Biltmore Estate le 4 avr. 2024
Hello Anita, we are so happy that you enjoyed your stay. We cant wait to welcome you back again soon!

6/10 Satisfaisant

kathy, Delray Beach

Voyage en famille
Les points forts : Propreté
This property is under renovation. We were not given two rooms near each other-We were not even on the same floor. Very little effort on the part of the staff to welcome or provide service. Just an okay stay. Not memorable.
Séjour de 2 nuits en mars 2024
Réponse de Inn on Biltmore Estate le 4 avr. 2024
We are very sorry that your stay did not meet your standards. Even though we are under renovations we still uphold our 4 star standards. We do hope that you will give us another chance.

10/10 Excellent

Emilie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed our experience!
Séjour de 1 nuit en avril 2024
Réponse de Corey Brookhouzen le 2 avr. 2024
Thank you for staying at The Inn on Biltmore Estate! We are excited that you enjoyed your experience!!!

10/10 Excellent

Taeran

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Inn on Biltmore Estate le 29 mars 2024
Thank you for your stay Taeran. We hope to welcome you back soon.

10/10 Excellent

Lauren

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful Inn on the Biltmore estate property. Amazing costumer service. Food was excellent.
Séjour de 2 nuits en mars 2024
Réponse de Amanda with the Inn on Biltmore Estate le 27 mars 2024
We are pleased to hear you enjoyed your stay at the Inn. We hope you made it home safely and that we see you again soon.

10/10 Excellent

Jonette

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gorgeous!!! Exceptional detail and service.
Séjour de 2 nuits en mars 2024
Réponse de Amanda with the Inn on Biltmore Estate le 27 mars 2024
Your feedback means a lot to us. Thank you so much for your visit, we look forward to seeing you again soon.

10/10 Excellent

Donna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Such a wonderful resort!
Séjour de 1 nuit en mars 2024
Réponse de Amanda with the Inn on Biltmore Estate le 24 mars 2024
Thank you so much for your feedback. We hope to see you soon Donna.

10/10 Excellent

Rick

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spectacular!!
Séjour de 2 nuits en mars 2024
Réponse de Amanda with the Inn on Biltmore Estate le 13 mars 2024
Thank you so much for your feedback, and sounds like you had a wonderful stay. We hope to see you again soon!

10/10 Excellent

Dustin Shane, Chelsea

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at this property were amazing. They are totally devoted to meeting each guest's needs and going above and beyond to make sure they meet those expectations. This is my new favorite property in America. I will be coming back here everytime I visit the area.
Séjour de 1 nuit en mars 2024
Réponse de Amanda with the Inn on Biltmore Estate le 10 mars 2024
Thank you so much for the incredible comments. We look forward to hosting you again soon!

8/10 Bien

frances, Charlotte

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great resort, hotel Has a nice atmosphere Great time of year to go March- very quiet Cool weather
Séjour de 3 nuits en mars 2024
Réponse de Amanda with the Inn on Biltmore Estate le 10 mars 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Kurt

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Inn is exceptional!
Séjour de 1 nuit en mars 2024
Réponse de Amanda with the Inn on Biltmore Estate le 10 mars 2024
We hope you had a wonderful visit with us. Thank you for your review.

10/10 Excellent

Nick

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The excellent property and even better staff pampered us beyond belief. A special thanks to Julia and Don for getting us safely to all our excursions. Everyone from Valet to Front Desk to Concierge were knowledgeable and incredibly pleasant. Our first time to stay but it will become our new routine to visit. Thank you.
Séjour de 3 nuits en février 2024
Réponse de Amanda with the Inn on Biltmore Estate le 10 mars 2024
Thank you so much for your feedback. It sounds like you had a wonderful time and I'm so pleased it was here with us.

10/10 Excellent

jerrold

Voyage en couple
Fabulous stay
Séjour de 3 nuits en février 2024
Réponse de Amanda with the Inn on Biltmore Estate le 19 févr. 2024
Thank you so much for your feedback!

10/10 Excellent

Marla

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent.
Séjour de 1 nuit en février 2024
Réponse de Amanda with the Inn on Biltmore Estate le 6 févr. 2024
We appreciate your feedback and look forward to your next visit!

10/10 Excellent

Diana

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We checked in and immediately wished we were staying for more than one night. So, we decided to book a night at the hotel. The hotel was nice, but the Inn was just so much better. Everything was just lovely. The grounds were lovely, the house was so impressive, the Inn was luxurious. Unfortunately, there was a renovation mishap that closed the dining room when we were there, but they were very accommodating, even providing us with a light continental breakfast (which was the best I've ever had).
Séjour de 1 nuit en janvier 2024
Réponse de Amanda with the Inn on Biltmore Estate le 21 janv. 2024
We are so pleased to hear about your experience and for staying with us during our renovation. Thank you for your review.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Amanda with the Inn on Biltmore Estate le 16 janv. 2024
We appreciate your review and are happy you've enjoyed your stay.

8/10 Bien

Sylvie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Amanda with the Inn on Biltmore Estate le 14 janv. 2024
Thank you for your feedback!

10/10 Excellent

MARILYN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Amanda with the Inn on Biltmore Estate le 3 janv. 2024
Thank you for your feedback.

10/10 Excellent

Lonell

Séjour de 1 nuit en décembre 2023
Réponse de Amanda with the Inn on Biltmore Estate le 14 janv. 2024
Very happy you had a good time. Thank you for your review.

8/10 Bien

Phil

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Inn at Biltmore Estate
The food was exceptional, the room was adequate. There was little closet space in the room and the room was very tight. We had a king room. The shower was tiny, barely room to raise your arms. We felt for the price of the room it fell short of expectations. The restaurants well exceeded expectations
Séjour de 2 nuits en décembre 2023
Réponse de Amanda with the Inn on Biltmore Estate le 24 déc. 2023
Thank you for your feedback. We are pleased to hear of your dining experience and value your input about your room. We hope that, despite these challenges, you were able to find comfort during your stay.

8/10 Bien

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Like staying on the Estate when we visit the house for Christmas. Don’t like the breakfast option at the inn. Too long of a wait, even though many tables were open. Also not a fan of the strict dress code at the restaurant at the Inn. They could make it a little less dressy but still prohibit jeans, tennis shoes, sandals, t-shirts, etc.
Séjour de 1 nuit en décembre 2023
Réponse de Amanda with the Inn on Biltmore Estate le 24 déc. 2023
Thank you for your review, we will absolutely follow up with the corresponding departments to give this feedback. We hope you had a wonderful visit with us.

10/10 Excellent

Kelsey

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Amanda with the Inn on Biltmore Estate le 16 déc. 2023
Thank you so much for you feedback. I hope you had a wonderful visit with us.

6/10 Satisfaisant

Rajia

Séjour de 1 nuit en décembre 2023
Réponse de Amanda with the Inn on Biltmore Estate le 16 déc. 2023
Thank you for your feedback. I hope you had a nice stay with us.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Biltmore
Great place to stay for touring Biltmore House & grounds.
Séjour de 1 nuit en décembre 2023
Réponse de Amanda with the Inn on Biltmore Estate le 9 déc. 2023
We appreciate your feedback and are so happy you've had a wonderful visit with us. Thank you for your photo.

10/10 Excellent

Delynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A bit pricey, but very luxurious!
Séjour de 1 nuit en novembre 2023
Réponse de Julia with The Inn on Biltmore le 29 nov. 2023
Thank you for your feedback and we look forward to your next visit!

10/10 Excellent

Howard

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel and surroundings. Loved Biltmore ❣️
Séjour de 2 nuits en novembre 2023
Réponse de Amanda with the Inn on Biltmore Estate le 29 nov. 2023
Thank you for your feedback. We are so glad you enjoyed your stay with us and look forward to having you back again.

10/10 Excellent

Katherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stunning setting & beautiful resort
Beautiful setting, very romantic getaway. I highly recommend. We can't wait to return.
Séjour de 1 nuit en novembre 2023
Réponse de Julia with The Inn on Biltmore le 19 nov. 2023
We are so happy to hear you enjoyed. Thank you for the feedback and we look forward to your next visit!

10/10 Excellent

Jack

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Amanda with the Inn on Biltmore Estate le 18 nov. 2023
We appreciate your feedback, thank you!

8/10 Bien

Ruby

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Checking in with Andy was great. Whoever did the turn down service must be in a hurry, leaving no face and hand towels for us to use. Stay here for the candlelight tour at the Biltmore house. Been there, done that and won’t go back
Séjour de 1 nuit en novembre 2023
Réponse de Alejandro le 13 nov. 2023
Good afternoon Ruby,Thank you so much for choosing the Inn on Biltmore Estate for your travels, we are delighted to have had the chance to host you.I appreciate you taking the time to share your feedback about your visit and know that we will be forwarding that to the appropriate departments for review.Thank you again for choosing us and hope you have some very happy holidays!

10/10 Excellent

Jonathan and Angela

Séjour de 1 nuit en novembre 2023
Réponse de Amanda with the Inn on Biltmore Estate le 10 nov. 2023
Thank you so much for your review. We look forward to hosting you again soon.

10/10 Excellent

Sue

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Concierge was extremely helpful. On October 18th and 19th, we returned after a full day, around 3:00 pm. We were very tired. Our room had not been cleaned, and Housekeeping did not know who would clean our room. When I complained to the Front Desk, the person immediately took care of the situation. Our room was cleaned within 15-20 minutes! We were impressed with the quick service. If we requested anything, or there was a problem, either Concierge or the Front Desk helped with the situation. The fire alarm is definitely a concern. There was a fire alarm on Wed, 19 Oct, which we were unable to hear, when we were in our room. I am hard of hearing, so I did not hear the fire alarm. It was not a loud fire alarm. The fire alarm should be louder.
Séjour de 4 nuits en octobre 2023
Réponse de Alejandro le 23 oct. 2023
Good evening Sue,Thank you so much for choosing the Inn on Biltmore Estate for your recent travels to Asheville, we are glad to hear you enjoyed your stay! We certainly appreciate you taking the time to share that additional feedback and will be sure to share it with our maintenance team so that it may be addressed for you and our future guests.I hope we have the opportunity to host you again soon, and thank you all so much again!

8/10 Bien

James

Staff very friendly and competent but the service was painfully slow both for food and drinks
Séjour de 4 nuits en octobre 2023
Réponse de Brandon B le 21 oct. 2023
Thank you so much for your feedback and for staying with us! Our leadership team reviews all feedback and we are very grateful to hear yours. We will be working with our team to make improvements and we hope to see you back again soon!

10/10 Excellent

lara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Amanda, Inn on Biltmore Estate le 18 oct. 2023
Thank you so much for your feedback and for being our guest. We look forward to welcoming you back at the Inn.

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fire pits were great
Séjour de 3 nuits en septembre 2023
Réponse de Brandon B le 16 oct. 2023
Thank you so much for staying with us! We hope to see you back soon!

10/10 Excellent

Robin

Séjour de 2 nuits en octobre 2023
Réponse de Brandon B le 6 oct. 2023
Thank you so much for staying with us! We hope to see you back soon!

10/10 Excellent

ERMA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Inn on Biltmore and the other sites on the Estate are super fantastic! I have one concern which is a safety issue I encourage you to examine. The shower in Rm 369 allowed water to splatter onto the floor onto the tiles which did not readily show the puddling. I saw the water all over the floor after another member of my party had showered just in time to avoid a serious slip and fall. Please evaluate that situation…perhaps a longer shower curtain liner which actually contacts the shower floor might prevent enough splatter to avert a potentially serious injury. Best wishes, and I look forward to next year. Dr. Erma L. Freeman
Séjour de 1 nuit en octobre 2023
Réponse de Alejandro le 4 oct. 2023
Good evening ERMA,Thank you for choosing the Inn on Biltmore Estate for your recent travels, and I am delighted to hear that you enjoyed your stay!Further, thank you for taking the time to share that invaluable feedback. We will be sure to share it with our engineers and maintenance team to ensure it is addressed promptly.We hope to have the opportunity to host you again soon and thank you again!Warm regards,Alejandro DuarteFront Office Manager

8/10 Bien

stuart

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023
Réponse de Brandon B le 29 sept. 2023
Thank you so much for your review! We hope to see you back again soon!

10/10 Excellent

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Julia with The Inn on Biltmore le 25 sept. 2023
We greatly appreciate the feedback!

10/10 Excellent

Steve

Séjour de 1 nuit en septembre 2023
Réponse de Amanda the Inn on Biltmore Estate le 27 sept. 2023
We appreciate your feedback and look forward to your next visit!