Chambre, 2 grands lits, vue montagne | Draps italiens Frette, literie de qualité supérieure
Vérifier la disponibilité

Avis sur Kimpton Hotel Arras, an IHG Hotel

4 out of 5
Kimpton Hotel Arras, an IHG Hotel
7 Patton Avenue, Asheville, NC

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 865 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 91 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 27 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 1003." "

9,8/10

Propreté

9,8/10

Personnel et service

9,4/10

Équipements

9,8/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

Pomme

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel au top
Tout est parfait à l’exception de l’ascenseur qui est (a notre sens) tellement moderne que compliqué à utiliser… nous avons même croisé une personne en fauteuil qui est resté dans l’ascenseur ne sachant jamais à quel étage il était! Tout le reste est parfait! Gentillesse du personnel, décorations de Noel, disponibilité, propreté, les chambres sont top la literie parfaite également
Le sapin dans le hall
Séjour de 1 nuit en décembre 2021
Réponse de Sarah le 25 déc. 2021
Thank you for your kind comments, we are so happy to hear you enjoyed our friendly staff and Christmas decorations. We look forward to your return!

8/10 Bien

Adel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good to stay. Modern and smart hotel. Well located, with a convenient and efficient valet parking. Two downer: First, Room service has to be charged to a credit card, not to the room. Fair, except that the software does not take credit card without a zip code, like mine (I do not reside in the US) upon calling, I was told I could come down and pay, then food will be delivered to my room. This defeats the purpose. Change your software supplier please. Second. The AC in the room is not really controllable. I called to ask how to raise the temperature and was told to put it on automatic and set the temperature 4 or 5 degrees higher than my target. Does not really works that well. At night I set it to 71F and it was 66.7F (I travel with a thermometer) at one point. Not very good. The Units are not powerfull enough. When raising it to above 80F in the morning, it took 35 minutes to go up.by 2 degrees F.
Séjour de 3 nuits en mai 2024
Réponse de Joseph le 19 mai 2024
Hi Adel, I apologize about the inconveniences you experienced. We do have QR codes in-room that allow for you to charge through your internet browser on mobile devices, I'm sorry if this did not work for you or was not explained. Our AC system can be a bit tricky as well, If you do return we will gladly advise you on how to get your room to your liking and will make sure our staff knows how to properly instruct :)We greatly appreciate you and hope you decide to stay with us again.

8/10 Bien

barrett

Les points forts : Propreté
Séjour de 2 nuits en mars 2024
Réponse de Joseph le 18 mai 2024
Thank you for your feedback! Let us know if there's a way we can make your stay better for next time. :)

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel, everything in great working order, excellent staff, very nice rings that were designed very well. Loved it, best honeymoon place! We will return!
Séjour de 2 nuits en mai 2024
Réponse de Kimpton Hotel Arras le 12 mai 2024
Hello David, Thank you for sharing your experience with us. We are so glad to here you enjoyed your stay with us. We hope to welcome you again soon.

10/10 Excellent

Bette J

Voyage en groupe
Loved the clean, modernity. Though well-thought out and fun, the elevator system takes a bit of getting used to. Liked the pre-packaged bags of ice.
Séjour de 3 nuits en avril 2024
Réponse de Kimpton Hotel Arras le 5 mai 2024
Hello Bette, Thank you for your kind feedback. We hope to welcome you again soon.

10/10 Excellent

Rashida

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at this hotel was extremely kind and helpful. Great location as qell
Séjour de 2 nuits en avril 2024
Réponse de Kimpton Hotel Arras le 5 mai 2024
Hello Rashida, Thank you for your kind feedback. We hope to welcome you again soon.

10/10 Excellent

Mary Kay

Les points forts : Infrastructures et conditions de l’hébergement
Hotel restaurant is not open on Tuesday’s!
Séjour de 1 nuit en avril 2024
Réponse de Kimpton Hotel Arras le 5 mai 2024
Hello Mary Kay, Thank you for your feedback.

10/10 Excellent

Kelly

Voyage en couple
Phenomenal stay with first class service by every employee we encountered.
Séjour de 3 nuits en avril 2024
Réponse de Kimpton Hotel Arras le 30 avr. 2024
Hello Kelly, Thank you for sharing your experience with us. We appreciate your kind feedback and hope to welcome you again soon.

10/10 Excellent

Beth, Foley

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our stay was fantastic!!! All the staff were extremely helpful and kind. Super clean. We felt safe there. We loved being so close to the restaurants and shopping. Absolutely loved it!!
Séjour de 3 nuits en avril 2024
Réponse de Kimpton Hotel Arras le 28 avr. 2024
Hello Beth, Thank you for sharing your experience with us. We are glad to hear you enjoyed your stay. We appreciate the kind feedback and hope to welcome you again soon.

10/10 Excellent

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Kimpton Hotel Arras le 28 avr. 2024
Hello Gary, Thank you for sharing your feedback. We hope to welcome you again soon.

10/10 Excellent

Matt, Trabuco Canyon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicely designed built and maintained hotel
Séjour de 3 nuits en avril 2024
Réponse de Kimpton Hotel Arras le 28 avr. 2024
Hello Matt, Thank you for sharing your experience with us. We appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

sue and mike

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Enjoyed Guest “meet and greet” happy hour hosted by the hotel. I was not satisfied with the first room offered. Quick room change to a happier place. Yay!!!
Séjour de 2 nuits en avril 2024
Réponse de Kimpton Hotel Arras le 28 avr. 2024
Hello Sue and Mike, Thank you for sharing your experience with us. I am sorry to hear there was some trouble with your first assigned room. I am glad we were able to get you moved into a more comfortable area. We hope to welcome you again soon.

10/10 Excellent

Tiosha, Clarksburg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front desk staff and restaurant staff were friendly, helpful and professional
Séjour de 3 nuits en avril 2024
Réponse de Kimpton Hotel Arras le 23 avr. 2024
Hello Tiosha, Thank you for sharing your experience with us. We appreciate your kind feedback and hope to welcome you again soon.

10/10 Excellent

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay. Gracious general manager. Outstanding staff attention to customers
Séjour de 2 nuits en avril 2024
Réponse de Kimpton Hotel Arras le 21 avr. 2024
Hello Andrew, Thank you for sharing your experience with us. We are glad to hear you enjoyed your stay. We hope to welcome you again soon.

10/10 Excellent

Amelia, Nellysford

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Kimpton Hotel Arras le 23 avr. 2024
Hello Amelia, Thank you for your kind feedback. We hope to welcome you again soon.

2/10 Horrible

SAloni

Séjour de 1 nuit en mars 2024
Réponse de Kimpton Hotel Arras le 21 avr. 2024
Hello Saloni, Thank you for submitting a review. Please let us know if we can do anything for you.

10/10 Excellent

john

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Street sound in the evening was a little loud. Glad to be up on a high floor.
Séjour de 1 nuit en avril 2024
Réponse de Kimpton Hotel Arras le 21 avr. 2024
Hello John, Thank you for sharing your experience with us. We appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

Allie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A beautiful, clean hotel right in the middle of downtown. Extremely walkable and super kind and helpful staff!
Séjour de 1 nuit en avril 2024
Réponse de Kimpton Hotel Arras le 16 avr. 2024
Hello Allie, Thank you for your kind feedback. We are glad to hear you enjoyed your stay with us. We hope to welcome you again soon.

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful room with great shower products (I never used my own!), friendly staff, nice location that was close to many of Asheville’s downtown sights.
Séjour de 3 nuits en avril 2024
Réponse de Kimpton Hotel Arras le 16 avr. 2024
Hello Laura, Thank you for your kind feedback. We are glad to hear you enjoyed your stay with us. We hope to welcome you again soon.

8/10 Bien

James H

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We liked the location and convenience.
Séjour de 3 nuits en mars 2024
Réponse de Kimpton Hotel Arras le 16 avr. 2024
Hello James, Thank you for your kind feedback. We are glad to hear you enjoyed your stay with us. We hope to welcome you again soon.

10/10 Excellent

Doug

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful hotel. Great friendly staff, great location, one of the nicest hotels I have ever stayed in!
Séjour de 2 nuits en avril 2024
Réponse de Kimpton Hotel Arras le 16 avr. 2024
Hello Doug, Thank you for your kind feedback. We are glad to hear you enjoyed your stay with us. We hope to welcome you again soon.

8/10 Bien

Jeffrey

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great staff, walkable location.
Séjour de 3 nuits en avril 2024
Réponse de Kimpton Hotel Arras le 16 avr. 2024
Hello Jeffrey, Thank you for your kind review. We hope to welcome you again soon.

10/10 Excellent

Kelly

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are what make this hotel shine. They are friendly, helpful and genuinely want the guests to have a nice time. The hotel was clean. The gym was nice with good equipment.
Séjour de 3 nuits en avril 2024
Réponse de Kimpton Hotel Arras le 6 avr. 2024
Hello Kelly, Thank you for your kind review. We appreciate your awesome feedback and hope to welcome you again soon.

10/10 Excellent

Todd

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A delight. Our third week-long visit at this Kimpton. A
Séjour de 5 nuits en mars 2024
Réponse de Kimpton Hotel Arras le 16 avr. 2024
Hello Todd, Thank you for your kind feedback. We are glad to hear you enjoyed your stay with us. We hope to welcome you again soon.

10/10 Excellent

tyler

Séjour de 1 nuit en mars 2024
Réponse de Kimpton Hotel Arras le 28 avr. 2024
Hello Tyler, Thank you for sharing your feedback. We hope to welcome you again soon.

10/10 Excellent

Julia

Séjour de 1 nuit en avril 2024
Réponse de Kimpton Hotel Arras le 28 avr. 2024
Hello Julia, Thank you for sharing your feedback. We hope to welcome you again soon.

10/10 Excellent

Henry, Apex

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Kimpton Hotel Arras le 6 avr. 2024
Hello Henry, Thank you for your kind feedback. We hope to welcome you again soon.

8/10 Bien

Courtney

Séjour de 1 nuit en avril 2024
Réponse de Kimpton Hotel Arras le 28 avr. 2024
Hello Courtney, Thank you for sharing your feedback. We hope to welcome you again soon.

10/10 Excellent

tyler

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel and very nice staff.
Séjour de 1 nuit en avril 2024
Réponse de Kimpton Hotel Arras le 6 avr. 2024
Hello Tyler, Thank you for your kind review. We appreciate your awesome feedback and hope to welcome you again soon.

10/10 Excellent

Steven

Séjour de 1 nuit en avril 2024
Réponse de Kimpton Hotel Arras le 6 avr. 2024
Hello Steven, Thank you for your kind feedback. We hope to welcome you again soon.

10/10 Excellent

Elizabeth, RALEIGH

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a very nice stay. The rooms, including the beds, are comfortable, and the bathroom is large with a nice, hot shower. We enjoyed the hydration station and being able to get iced when we wanted it. The on site restaurant was excellent, both regarding the food and service. I'd definitely recommend this hotel.
Séjour de 2 nuits en mars 2024
Réponse de Kimpton Hotel Arras le 6 avr. 2024
Hello Elizabeth, Thank you for your kind review. We appreciate your awesome feedback and hope to welcome you again soon.

10/10 Excellent

William

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice location within walking distance to great restaurants.
Séjour de 3 nuits en mars 2024
Réponse de Kimpton Hotel Arras le 6 avr. 2024
Hello William, Thank you for your kind review. We hope to welcome you again soon.

8/10 Bien

Sharon

Séjour de 2 nuits en mars 2024
Réponse de Kimpton Hotel Arras le 21 avr. 2024
Hello Sharron, Thank you for your kind review. We hope to welcome you again soon.

10/10 Excellent

JONATHAN

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything from room, facility, staff & location was excellent.
Séjour de 1 nuit en mars 2024
Réponse de Kimpton Hotel Arras le 29 mars 2024
Hello Jonathan, Thank you for your kind review. We are so glad to hear you enjoyed your stay. We hope to welcome you again soon.

10/10 Excellent

Leslie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Kimpton Hotel Arras le 29 mars 2024
Hello Leslie, Thank you for your kind feedback. We hope to welcome you again soon.

10/10 Excellent

Leann

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff at this location were amazing. The location was right in the middle of lots shopping and dinning locations. It was also near a few museums and right across the street from a chocolate store. We brought our two dogs and the location was very dog friendly and even gave us a welcome gift bag for our pups. I would highly recommend this hotel to anyone visiting Asheville.
Séjour de 4 nuits en mars 2024
Réponse de Kimpton Hotel Arras le 30 mars 2024
Hello Leann, Thank you for your awesome feedback. We are so glad to hear you enjoyed your stay with us. We hope to welcome you and your pups again soon.

8/10 Bien

Lisa, Malvern

Séjour de 3 nuits en mars 2024
Réponse de Kimpton Hotel Arras le 16 avr. 2024
Hello Lisa, Thank you for your kind feedback. We hope to welcome you again soon.

10/10 Excellent

Alexa, Lantana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Kimpton Hotel Arras le 24 mars 2024
Hello Alexa, Thank you for your kind feedback. We hope to welcome you again soon.

10/10 Excellent

Cameron

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the parking is easy if you get valet parking if not it is difficult to find parking.
Séjour de 1 nuit en janvier 2024
Réponse de Kimpton Hotel Arras le 24 mars 2024
Hello Cameron, Thank you for your kind feedback. We hope to welcome you again soon.

10/10 Excellent

William, Alexandria

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff, facility is very very nice.
Séjour de 1 nuit en mars 2024
Réponse de Kimpton Hotel Arras le 24 mars 2024
Hello William, Thank you for your kind feedback. We are so glad to hear you enjoyed your stay with us. We hope to welcome you again soon.

10/10 Excellent

Jeffrey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From the valet to the check in the stay started great, the room, the staff and even the hotel bar for night caps, amazing stay. We will be back, often.
Séjour de 3 nuits en février 2024
Réponse de Kimpton Hotel Arras le 11 mars 2024
Hello Jeffrey, Thank you for your kind feedback. We are so glad to hear you enjoyed your stay with us. We hope to welcome you again soon.

10/10 Excellent

Theodore

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was top shelf. Everyone we dealt with was extremely nice and helpful. Room was perfect. Facilities were as good , if not better , than any we have used. Convenient location. Our stay could not have been better
Séjour de 3 nuits en mars 2024
Réponse de Kimpton Hotel Arras le 11 mars 2024
Hello Theodore, Thank you for your kind review! We are so glad to hear you enjoyed your stay with us. We hope to welcome you again soon.

10/10 Excellent

Elena, Concord

Les points forts : Propreté
Séjour de 1 nuit en mars 2024
Réponse de Kimpton Hotel Arras le 10 mars 2024
Hello Elena, Thank you for your kind review. We hope to welcome you again soon.

10/10 Excellent

natalie, Atlanta

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff, ambiance, and property were very nice. Check-in was easy and they even offered us a class of wine for happy hour that had just ended. We dined at District 42 the first night and I was even surprised with a couple scoops of ice cream to off set my order taking a little longer than expected.
Séjour de 3 nuits en février 2024
Réponse de Kimpton Hotel Arras le 4 mars 2024
Hello Natalie, Thank you for your kind review. We are so glad to hear you enjoyed your stay with us. We hope to welcome you again soon.

10/10 Excellent

Derek

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Kimpton Hotel Arras le 4 mars 2024
Hello Derek, Thank you for your kind review. We hope to welcome you again soon.

10/10 Excellent

Gerald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, great staff and a great city
Séjour de 2 nuits en février 2024
Réponse de Kimpton Hotel Arras le 4 mars 2024
Hello Gerald, Thank you for your kind review. We hope to welcome you again soon.

10/10 Excellent

Amanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is awesome! The location is great. The rooms are clean and updated. The staff is amazing. We had an issue with a flat tire and the valet, Chris, and the night manager went above and beyond to help us. We really appreciate it. I highly recommend this place!
Séjour de 2 nuits en février 2024
Réponse de Kimpton Hotel Arras le 4 mars 2024
Hello Amanda, Thank you for your kind review. We are so glad to hear you enjoyed your stay with us. We hope to welcome you again soon.

10/10 Excellent

Hanna Rose

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely experience, Everybody was so helpful and understanding on our needs. Help us a lot on suggesting places to visit and where to dine. We appreciate all the staff, place is so clean and very comfy. Would like to be back whenever we can!
Séjour de 1 nuit en février 2024
Réponse de Kimpton Hotel Arras le 4 mars 2024
Hello Hanna, Thank you for your kind review. We are glad to hear you enjoyed your stay with us. We hope to welcome you again soon.

10/10 Excellent

DARLENE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Kimpton Hotel Arras le 4 mars 2024
Hello Darlene, Thank you for your kind review. We hope to welcome you again soon.

10/10 Excellent

Henry

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice property, great staff. Very dog friendly. Lots of homeless in downtown Asheville and my wife didn’t feel safe walking around at night,
Séjour de 1 nuit en février 2024
Réponse de Kimpton Hotel Arras le 25 févr. 2024
Hello Henry, Thank you for your feedback. We are glad to know you enjoyed your stay. We hope to welcome you again soon.