Coin salon dans le hall

Avis sur Haywood Park Hotel, Ascend Hotel Collection

2.5 out of 5
Haywood Park Hotel, Ascend Hotel Collection
1 Battery Park Ave, Asheville, NC

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 709 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 191 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 56 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 28 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 1000." "

9,4/10

Propreté

9,4/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Cherie L

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff.
Séjour de 3 nuits en mars 2024
Réponse de Bill K - Assistant GM le 28 mai 2024
Thank you for taking the time to share your experience. We hope to see you back again soon!

8/10 Bien

Courtney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Bill K - Assistant GM le 26 mai 2024
Thank you Courtney for your positive review. We hope to see you again soon and make your next stay 5 out of 5!

10/10 Excellent

Eric

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room we got was large and pet friendly. The venue was spotless clean. Plus, There is so much to walk around and see!
Séjour de 1 nuit en mai 2024
Réponse de Bill K - Assistant GM le 22 mai 2024
Hello Eric,Thank you for taking the time to write such a positive review. We are glad you enjoy your stay. We do have the largest rooms in all of Asheville despite being a historic property downtown. We hope you to see you and your furry companion again soon!

8/10 Bien

DHARAM

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Good location and clean. Close to most shopping area. Bars and restaurants nearby.
Séjour de 3 nuits en mai 2024
Réponse de Bill K le 19 mai 2024
Thank you for taking the time to right such a positive review. We hope you return soon to Haywood Park Hotel so we can make the next stay 5 out of 5!

8/10 Bien

Carol, Winter Park

Voyage en couple
Les points forts : Propreté et équipements
We have stayed this hotel before. We really like it. This time, there was a staff shortage. Our toilet ran the duration of our 2 day stay. The front desk told us twice there was no maintenance worker available. When we checked out, we told the front desk again about the toilet. He told us there were no notes related to our room about this issue. He assured us it would repaired.
Séjour de 2 nuits en mai 2024
Réponse de Paula R, Asst. Front Office Manager le 15 mai 2024
Dear Carol, Thank you for your continued patronage and for sharing your recent experience with us. We sincerely apologize for the inconvenience you encountered with the staff shortage and the ongoing issue with your toilet during your stay. It's disheartening to hear that we were unable to promptly address this matter for you. Rest assured, we take your feedback seriously, and we're actively addressing the staffing and communication issues you've highlighted to ensure a smoother experience for our guests moving forward. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.

10/10 Excellent

Deborah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was in a very good location in downtown. easy walk to everything that was downtown. The building use to be a department store almost 100 years ago. Pretty cool inside.
Séjour de 2 nuits en mai 2024
Réponse de Paula R, Front Office Manager le 9 mai 2024
Dear Deborah, Thank you for sharing your experience! We're thrilled to hear that you found our hotel's downtown location convenient for exploring the area. Our historic building's past as a department store adds a unique charm to the ambiance, and we're glad you appreciated it. We take pride in preserving the heritage of our establishment while providing modern comforts to our guests. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Kenneth

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location was excellent for the activities we wanted. The hotel was very nice and the rooms were some of the largest and nicest we have stayed in. Staff was also great. Would definitely stay here again and would highly recommend.
Séjour de 4 nuits en mai 2024
Réponse de Paula R, Front Office Manager le 8 mai 2024
Dear Kenneth,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our hotel's excellent location for the activities you had planned, as well as our spacious and comfortable rooms. Providing exceptional service is our priority, and we're delighted that our staff made a positive impression on you. We truly appreciate your recommendation and are honored that you would choose to stay with us again. We look forward to welcoming you back for another fantastic stay in the future!

8/10 Bien

Judy

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The hotel is so convenient, but it seems due for an update.
Séjour de 2 nuits en mai 2024
Réponse de Paula R, Front Office Manager le 7 mai 2024
Dear Judy, Thank you for sharing your feedback with us. We're glad to hear that you found our hotel convenient, and we appreciate your suggestion for an update. Enhancing the guest experience is important to us, and we continually evaluate opportunities for improvement. Your input regarding updates will be taken into consideration as we plan for the future. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. If there are any specific areas you feel could be improved, please don't hesitate to let us know.

10/10 Excellent

Ashten

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My only complaint is paying for valet at a hotel that I have already paid for a room in.
Séjour de 4 nuits en avril 2024
Réponse de Paula R, Front Office Manager le 3 mai 2024
Dear Ashten,Thank you for sharing your feedback with us. We understand your concern regarding the additional cost of valet parking. While valet services are offered as a convenience for our guests, we apologize if the additional charge was unexpected or inconvenient for you. Your feedback is important to us, and we'll take it into consideration as we review our policies. We appreciate your understanding and hope that you otherwise enjoyed your stay with us. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Linda

Séjour de 3 nuits en avril 2024
Réponse de Bill K - Assistant GM le 22 mai 2024
Thank you Linda for your 5 out of 5 review. We hope to see you back soon!

6/10 Satisfaisant

Carol

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Excellent location! Excellent valet service. Horrible front desk staff. They never smiled, or even looked up to make eye contact. Yes or no answers only- not helpful at all.
Séjour de 2 nuits en avril 2024
Réponse de Paula R, Front Office Manager le 30 avr. 2024
Dear Carol, Thank you for sharing your feedback with us, and we're thrilled to hear that you found our location excellent and our valet service top-notch. However, we're deeply sorry to learn about your disappointing experience with our front desk staff. Providing friendly and helpful service is paramount to us, and we sincerely apologize for falling short of your expectations in this regard. Your comments will be addressed with our team to ensure improvements are made, and we appreciate your understanding. We value your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 Excellent

Jeremy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Paula R, Front Office Manager le 30 avr. 2024
Dear Jeremy, Thank you for rating your experience with us as 5/5! We're thrilled to hear that you had a fantastic stay at our hotel. Our team works hard to ensure that every guest has a memorable and enjoyable experience, from the moment they check-in to the moment they check-out. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good spot
Séjour de 1 nuit en avril 2024
Réponse de Paula R, Front Office Manager le 28 avr. 2024
Dear Peter, Thank you for your feedback! We're glad to hear that you found our hotel to be a good spot for your stay. We strive to provide a comfortable and convenient experience for all our guests, and we're delighted that you enjoyed your time with us. If there's anything specific you loved about your stay or any areas where we can improve, please don't hesitate to let us know. We hope to welcome you back again soon for another great experience!

10/10 Excellent

Catherine, Raleigh

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Paula R, Front Office Manager le 27 avr. 2024
Dear Catherine,Thank you for rating your experience with us as 5/5! We're thrilled to hear that you had a fantastic stay at our hotel. Our team works hard to ensure that every guest has a memorable and enjoyable experience, from the moment they check-in to the moment they check-out. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location, fun ambiance, enormous room!
Séjour de 2 nuits en avril 2024
Réponse de V. Marino le 23 avr. 2024
Dear James,Thank you so much for sharing your feedback with us! We're thrilled to hear that you enjoyed our excellent location and the fun ambiance of our hotel. Providing a vibrant and enjoyable atmosphere for our guests is something we take pride in.We're also delighted that you found your room to be enormous! Comfortable and spacious accommodations are essential for a relaxing stay, and we're glad we could provide that for you.Your satisfaction is our top priority, and we're grateful for your positive comments. We look forward to welcoming you back again soon for another fantastic experience.Best regards,

10/10 Excellent

kelley, Athens

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Second time staying and will be back. Very cool place
Séjour de 1 nuit en février 2024
Réponse de V. Marino le 23 avr. 2024
Dear Kelley,Thank you for your continued support and for choosing to stay with us again! We're thrilled to hear that you had another great experience and that you found our hotel to be a very cool place.We're delighted to have earned your loyalty, and we can't wait to welcome you back for your next stay.

10/10 Excellent

Brittney

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel, kind staff, clean rooms. Fernando was exceptionally good!
Séjour de 1 nuit en avril 2024
Réponse de V. Marino le 23 avr. 2024
Dear Brittany,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our hotel beautiful, our staff kind, and our rooms clean. Providing a comfortable and welcoming environment for our guests is our top priority, and we're delighted that we succeeded in making your stay enjoyable.We're especially pleased to hear that Fernando provided exceptional service during your stay. We'll be sure to pass along your kind words to him. We look forward to welcoming you back again soon for another fantastic experience!

4/10 Médiocre

Virginia Nicole

Séjour de 1 nuit en avril 2024
Réponse de Paula R, Front Office Manager le 7 mai 2024
Dear guest,We're sorry to hear that your experience fell short of expectations during your stay. Our team is committed to providing exceptional service and ensuring that each guest has a comfortable and enjoyable stay. Your feedback is valuable to us, and we will address any areas of concern to improve the overall guest experience. If there are specific issues you encountered that you'd like to discuss further, please don't hesitate to reach out to our management team. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.

6/10 Satisfaisant

Wendy

Les points forts : Propreté
Walkable to downtown boutiques
Séjour de 3 nuits en avril 2024
Réponse de V.Marino le 16 avr. 2024
Dear Wendy, Thank you for sharing your positive feedback about your recent stay at our hotel! We're thrilled to hear that you found our location convenient for exploring downtown Asheville's boutiques.We strive to provide a comfortable and convenient experience for our guests, and we're delighted that you enjoyed the walkability of our location to the vibrant downtown area.We hope you had a wonderful time exploring the boutiques and taking in the unique charm of Asheville. We look forward to welcoming you back on a future visit.

10/10 Excellent

Elizabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Haywood Park Hotel is right in the heart of Asheville. It’s within walking distance to many shops, restaurants and Pack Square. The only parking option is valet and it’s reasonable. The staff are friendly and helpful. The room needed a deep cleaning as there was dust built up on the baseboards. And the shower spray head needs to be replaced. Otherwise it was a great place.
Séjour de 1 nuit en avril 2024
Réponse de V. Marino le 16 avr. 2024
Dear Elizabeth,Thank you for taking the time to share your feedback about your recent stay at Haywood Park Hotel in Asheville. We are delighted to hear that you enjoyed our convenient location in the heart of the city, as well as the friendly and helpful service provided by our staff.Your comments regarding the cleanliness of the room are concerning, and we apologize for any inconvenience this may have caused. Please know that we take cleanliness and maintenance very seriously, and we will address the issues you mentioned with our housekeeping and maintenance teams to ensure that they are promptly resolved.We appreciate your kind words about our valet parking service and are pleased to hear that you found it to be reasonable. We understand the importance of convenience for our guests, and we strive to provide a hassle-free experience during their stay.We hope to have the opportunity to welcome you back to Haywood Park Hotel in the future and provide you with an even more enjoyable experience.Best regards,

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient to all downtown venues
Séjour de 1 nuit en avril 2024
Réponse de V. Marino le 8 avr. 2024
Dear Elizabeth, Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you found our hotel to be very convenient to all downtown venues. Our central location provides a base for guests to explore the area's attractions and we're thrilled that you found our location to be convenient for your needs.Should your travels bring you back to the area, we would be honored to welcome you back for another convenient and enjoyable stay.Warm regards,

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location!!
Séjour de 3 nuits en mars 2024
Réponse de V.Marino le 2 avr. 2024
Thank you for your recent visit to Haywood Park Hotel. We appreciate your high survey score and glad to know you had an enjoyable visit. We hope to welcome you back on a future visit if your travels bring you back to Asheville.

10/10 Excellent

dessie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2023
Réponse de V. Marino le 23 avr. 2024
Dear Dessie,We are genuinely grateful for your positive survey score! Your feedback is incredibly valuable to us, and we're thrilled to hear that you had a great experience during your stay. Providing exceptional service and ensuring our guests' comfort is our top priority, and we're delighted that we were able to meet your expectations.We look forward to welcoming you back for another fantastic stay soon!

10/10 Excellent

Vicki

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very nice and professional! Fernando was a nice young gentleman who was very helpful!
Séjour de 2 nuits en mars 2024
Réponse de V. Marino le 31 mars 2024
Dear Vicki,Thank you for choosing to stay at Haywood Park Hotel and for sharing your wonderful feedback with us. We are thrilled to hear that you had a positive experience with our staff, and we truly appreciate your kind words.Fernando will be delighted to hear that he made a positive impression on you during your stay. Providing helpful and professional service is at the core of what we do, and we're glad to hear that Fernando exemplified this commitment.Your satisfaction is our top priority, and we will be sure to pass along your compliments to the team. Thank you once again for choosing to stay with us and for your valuable feedback. IWe hope to welcome you back on a future visit.Warm regards,

10/10 Excellent

Kelly

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location!!! No driving necessary! The hotel staff was great. And although we had to use valet, they make it very easy to do so. The rooms were spacious.
Séjour de 2 nuits en mars 2024
Réponse de V. Marino le 31 mars 2024
Dear Kelly,Thank you for choosing to stay with us at Haywood Park Hotel and for taking the time to share your feedback. We are thrilled to hear that our location exceeded your expectations and provided you with the convenience of not needing to drive during your stay. Our team works hard to ensure that our guests have easy access to nearby attractions and amenities, and we're delighted that you found our location to be so convenient.We are also pleased to hear that you had a positive experience with our staff and that our valet service made your stay more enjoyable. Providing exceptional service is a top priority for us, and we will be sure to pass along your compliments to our team.Furthermore, we're glad to hear that you found our rooms to be spacious and comfortable. It's always our goal to provide our guests with a relaxing and enjoyable stay, and we're delighted that our accommodations met your needs.Thank you once again for your kind words. We look forward to welcoming you back in the future and providing you with another exceptional stay.Warm regards,

10/10 Excellent

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gorgeous and perfect hotel! We stayed in a huge suite on the top floor and loved it. The toiletries and shower were divine, the giant windows overlooking the city were awesome and the champagne upon arrival was a very nice touch. I'm also a huge fan of the valet parking, one less thing to worry about when you've got suitcases, bags and a pup. There is a tiny park to walk our dog (the hotel is pet friendly) and there are tons of amazing food options within 2 blocks. Boutiques and shops are every where you look and very well curated. A great little area!! Wish we could've stayed longer and tried out the spa.
Séjour de 1 nuit en mars 2024
Réponse de V. Marino le 26 mars 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a fantastic experience during your stay with us. It's delightful to know that you enjoyed our spacious suite, luxurious toiletries, and views of the city from the top floor. We're glad that our complimentary champagne added a special touch to your arrival.We understand the importance of convenience during travel, which is why we offer valet parking to make your stay as seamless as possible. It's great to hear that you and your pup enjoyed the visit as well - we love accommodating furry friends!We take pride in our prime location surrounded by an array of dining options, boutiques, and shops, providing our guests with a vibrant and enjoyable neighborhood to explore. We're delighted that you found it to be a great little area!We're sorry you couldn't stay longer to experience our spa, but hopefully, it gives you something to look forward to on your next visit. We appreciate your kind words and hope to welcome you back soon for another wonderful stay. Best regards,

10/10 Excellent

jeffry

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was exceptionally cleaned and housekeepers were great. Valets were quick and efficient. Some of the younger front desk staff need to be more attentive.
Séjour de 3 nuits en mars 2024
Réponse de V. Marino le 17 mars 2024
Dear Jeffrey,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found the cleanliness of your room exceptional and that our housekeeping team exceeded your expectations. We strive to maintain high standards of cleanliness and efficiency throughout our hotel.Your comments regarding the younger front desk staff are duly noted. We apologize for any inconvenience you experienced and assure you that we will address this matter with our team to ensure that all staff members provide attentive service to our guests.We appreciate your valuable feedback as it helps us to continually improve our services. We hope to welcome you back for another enjoyable stay in the future. .Warm regards,

10/10 Excellent

Yancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Always our favorite place to stay! Home away from home :-)
Séjour de 3 nuits en février 2024
Réponse de V. Marino le 7 mars 2024
Thank you so much for your incredibly kind words and for considering us your favorite place to stay. Your feedback is a true testament to the efforts we put into creating a welcoming and comfortable atmosphere for our valued guests.We are overjoyed to know that you feel at home when staying with us, and it's an honor to be a part of your cherished travel experiences. Our team is dedicated to providing exceptional service, and your positive comments inspire us to continue exceeding expectations.Once again, thank you for making Haywood Park Hotel your preferred choice. Your loyalty means the world to us, and we look forward to creating more wonderful memories together.Warm regards,

10/10 Excellent

Xiaoyu, Malibu

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de V. Marino le 26 mars 2024
Thank you for your positive score. We were delighted to have you as our guest and hope to welcome you back on a future visit. Best regards,

10/10 Excellent

Dan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Valet was very nice! Tons of local shops and restaurants Live music
Séjour de 1 nuit en février 2024
Réponse de Paula R, Asst. Front Office Manager le 27 févr. 2024
Dear Dan,Thank you for your positive feedback! We're delighted to hear that you enjoyed the valet service and the abundance of local shops, restaurants, and live music venues near our hotel. Providing excellent service and showcasing the best of our local area are top priorities for us, and we're thrilled that we hit the mark with you. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another memorable stay in the future! Safe travels, and we look forward to seeing you again soon!

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de V.Marino le 28 févr. 2024
Dear Elizabeth, We wanted to take a moment to express our sincere gratitude for your recent stay with us and, most importantly, for taking the time to share your feedback through our survey. Your positive score is greatly appreciated and helps to inspire our team to continue striving for excellence in hospitality.We look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Tim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de V. Marino le 26 févr. 2024
Dear Tim, Thank you for taking the time to complete our survey. Your feedback is so valuable to us, and it's very rewarding to know that our efforts to provide exceptional service and accommodations are being recognized.Our team works hard to ensure our guests have a memorable and enjoyable stay, and it's truly gratifying to see that reflected in your survey score. We look forward to welcoming you back soon. Best regards,

8/10 Bien

RENE

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en février 2024
Réponse de Paula R, Asst. Front Office Manager le 27 févr. 2024
Dear Rene, Thank you for your rating! We appreciate your feedback and would love to hear more about your stay so we can continue improving our services. If there's anything specific you'd like to share or if there are any areas where we can enhance your experience, please don't hesitate to reach out. Your satisfaction is our priority, and we hope to welcome you back for an even better stay in the future. Safe travels, and we look forward to seeing you again soon!

10/10 Excellent

Beverley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect
Séjour de 2 nuits en février 2024
Réponse de V. Marino le 26 févr. 2024
Dear Beverly, Thank you for taking the time to complete our survey, and we're thrilled to hear that you had a perfect experience during your stay at Haywood Park Hotel! Your feedback is invaluable to us, and it's incredibly rewarding to know that our efforts to provide exceptional service and accommodations are being recognized.Our team works hard to ensure our guests have a memorable and enjoyable stay, and it's truly gratifying to see that reflected in your survey score. We appreciate your choice to stay with us, and we look forward to welcoming you back to Haywood Park Hotel in the future. Warm regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would happily stay there again
Fantastic stay here after my boyfriend dumped me on Valentine’s Day and left me stranded. The staff, particularly Tanner at the front desk, was kind and accommodating of my circumstances. My king suite was just as pictured, very spacious and clean, and the bed was so comfortable that I almost wish I hadn’t shortened my trip and left town early. I would have really enjoyed spending a few extra days there exploring Asheville by myself! Easily one of my favorite hotel rooms in recent memory.
Séjour de 1 nuit en février 2024
Réponse de Paula R, Asst. Front Office Manager le 22 févr. 2024
Dear guest,Thank you for sharing your experience with us. We're sorry to hear about the circumstances surrounding your visit but are glad we could provide a comfortable and welcoming environment for you during this time. It's heartening to hear that our staff, especially Tanner, was able to assist you with kindness and accommodation. We're thrilled that you found your king suite spacious, clean, and comfortable, and we appreciate your kind words about our accommodations. We hope to have the opportunity to welcome you back for a longer stay in the future, where you can fully enjoy exploring Asheville at your own pace. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Safe travels, and we look forward to seeing you again soon!

8/10 Bien

Rick

Voyage en famille
All was great! We only wished that they had breakfast available in the morning. Lovely hotel with a caring staff.
Séjour de 2 nuits en janvier 2024
Réponse de Paula R, Asst. Front Office Manager le 21 févr. 2024
Dear Rick,Thank you for your kind words and feedback! We're delighted to hear that you had a great stay with us and appreciated our lovely hotel and caring staff. While we don't currently offer breakfast on-site, we'll certainly take your suggestion into consideration for future improvements. If there's anything else we can do to enhance your experience or if you have any further suggestions, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for another wonderful stay in the future! Safe travels, and we look forward to seeing you again soon!

10/10 Excellent

Kate

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Paula R, Asst. Front Office Manager le 15 févr. 2024
Dear Kate, Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we met your expectations. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another exceptional stay in the future!

10/10 Excellent

Bianca

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, spacious clean room, easy to get around, great view, loved the complimentary champagne upon arrival, valet was efficient and easy! the building itself is slightly outdated, but the room itself was perfect!
Séjour de 1 nuit en février 2024
Réponse de Paula R, Asst. Front Office Manager le 14 févr. 2024
Dear Bianca, Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our prime location, spacious and pristine rooms, ease of navigation, and breathtaking views. It's fantastic to know that you appreciated the complimentary champagne and found our valet service efficient. Your comment regarding the building's slight outdatedness is duly noted, and we're continuously striving to enhance our facilities to meet modern standards while maintaining the perfect room experience you enjoyed. We look forward to welcoming you back for another memorable stay!

10/10 Excellent

Wanda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very convenient location. Really good sized rooms.
Séjour de 1 nuit en février 2024
Réponse de Paula R, Asst. Front Office Manager le 14 févr. 2024
Dear Wanda,Thank you for your positive feedback! We're thrilled to hear that you found our location convenient and our room sizes to your liking. Your satisfaction is our priority, and we're glad we could provide you with a comfortable stay. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!

10/10 Excellent

brandon

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We stayed for an anniversary and had a great time. There is a bunch of amazing restaurants and bars within walking distance. We would stay again!
Séjour de 3 nuits en février 2024
Réponse de Paula R, Asst. Front Office Manager le 7 févr. 2024
Dear Brandon,Thank you for choosing our hotel to celebrate your anniversary, and we're delighted to hear that you had a great time! It's wonderful to know that our convenient location near many amazing restaurants and bars added to your experience. We truly appreciate your positive feedback and look forward to welcoming you back for another memorable stay in the future.

10/10 Excellent

Christopher

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic location in the heart of Asheville downtown. Very clean, comfortable rooms. Convenient valet parking for $17. Friendly, helpful staff. Only thing it lacks is a hotel bar/ restaurant but the best restaurants and bars are a short walk from the hotel.
Séjour de 1 nuit en janvier 2024
Réponse de V. Marino le 2 févr. 2024
Dear Christopher, Thank you for taking the time to share your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our fantastic location in the heart of Asheville downtown and found our rooms to be clean and comfortable.We appreciate your kind words about our convenient valet parking service and the friendliness and helpfulness of our staff. Your acknowledgment of the proximity of the best restaurants and bars within a short walk is valuable feedback for us and future guests.While we do currently have an on-site bar/restaurant, they are operating on winter hours. We apologize Isa's was closed during your visit. However, we are pleased to know that you found ample dining options in the surrounding area. Your satisfaction is our priority, and we take note of your comments as we continuously strive to enhance our guests' experiences.Thank you for choosing Haywood Park. We look forward to welcoming you back for another enjoyable stay.Best regards,

10/10 Excellent

Hanz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Paula R, Asst. Front Office Manager le 31 janv. 2024
Dear Hanz,Thank you for rating your experience with us a perfect 10/10. We are thrilled that you had an exceptional stay and appreciate your positive feedback. If there are any specific aspects that contributed to your satisfaction or if there's anything we can do to make your next visit even better, please let us know. We look forward to hosting you again in the future.

10/10 Excellent

Sandra

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Hotel stay was Spectacular!
Séjour de 2 nuits en janvier 2024
Réponse de Paula R, Asst. Front Office Manager le 31 janv. 2024
Dear Sandra,Thank you for taking the time to provide feedback on your recent stay. We're pleased to hear that you had a positive experience with our staff. Your comments about the comfortable bed are much appreciated. However, we have taken note of your observation regarding the tired furniture in the room. I will share this information with our staff to ensure we address and improve upon this aspect for a more satisfying guest experience. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 Excellent

john

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 1 nuit en janvier 2024
Réponse de Paula R, Asst. Front Office Manager le 28 janv. 2024
Dear John, Thank you for the perfect rating! We're delighted to know that your experience at our hotel met or exceeded your expectations. If there's anything specific you'd like to share or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and look forward to hosting you again in the future.

10/10 Excellent

Anna

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Great location, fabulous stuff, beautiful hotel! I’ll be back!
Séjour de 1 nuit en janvier 2024
Réponse de Paula R, Asst. Front Office Manager le 27 janv. 2024
Dear Anna,Thank you so much for your wonderful review! We're thrilled that you enjoyed our great location, fabulous staff, and the beauty of our hotel. We look forward to welcoming you back for another fantastic stay. Your positive feedback is truly appreciated.

10/10 Excellent

Stacey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was huge! Great service. Dog friendly.
Séjour de 1 nuit en janvier 2024
Réponse de Paula R, Asst. Front Office Manager le 27 janv. 2024
Dear Stacey, Thank you for your delightful feedback! We're delighted to hear that you enjoyed our spacious rooms and experienced great service. We're proud to be a dog-friendly hotel, and we hope both you and your furry friend felt welcomed and comfortable. We appreciate your kind words and look forward to hosting you and your pet again in the future.

10/10 Excellent

Charlene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Paula R, Asst. Front Office Manager le 27 janv. 2024
Dear Charlene,Thank you for the perfect rating! We're delighted to know that your experience at our hotel met or exceeded your expectations. If there's anything specific you'd like to share or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and look forward to hosting you again in the future.

6/10 Satisfaisant

Ron

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
This was a nice property and a great location in downtown Asheville, close to many attractions. We loved the ability to walk everywhere. We did have an interaction with an aggressive homeless person that took away from the experience. We also lacked hot water for most of the weekend which lowered our rating, particularly given the cost of the room.
Réponse de Paula R, Asst. Front Office Manager le 20 janv. 2024
Dear Ron,Thank you for choosing our hotel and sharing your experience. We're pleased to hear that you enjoyed the property's nice features and its convenient downtown Asheville location. Your feedback regarding the aggressive interaction with a homeless person and the lack of hot water is deeply concerning, and we sincerely apologize for any discomfort caused. We take these matters seriously and will address them promptly to enhance the safety and comfort of our guests. Your input is valuable, and we appreciate your understanding. If your travels bring you back to Asheville, we would welcome the opportunity to provide you with a more satisfying stay.

10/10 Excellent

Laurie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Location is amazing - right in the heart of charming downtown, as was the bellman who greeted us! Th we property is clean and very comfortable rooms, spacious, and well appointed.
Séjour de 2 nuits en janvier 2024
Réponse de V. Marino le 16 janv. 2024
Dear Laurie,We are happy to receive your positive feedback regarding your recent stay at our hotel! Thank you for taking the time to share your thoughts with us.It's great to hear that you found our location amazing, right in the heart of charming downtown. We strive to provide a convenient and delightful experience for our guests, and we're thrilled that our location added to the enjoyment of your stay.We're also pleased to learn that you had a positive interaction with our bellman. Providing a warm and welcoming atmosphere is a top priority for us, and we're delighted that it is reflected in your experience.Your compliments about the cleanliness and comfort of our property, as well as the spacious and well-appointed rooms, are truly appreciated. We aim to create a relaxing and enjoyable environment for our guests, and it's rewarding to hear that we succeeded in providing a comfortable stay. We value your feedback and use it to continually improve our offerings.We look forward to the pleasure of welcoming you again in the future!Warm regards,

10/10 Excellent

Michele

Séjour de 1 nuit en janvier 2024
Réponse de V. Marino le 16 janv. 2024
Dear Michele, We were absolutely delighted to receive your positive feedback and high score! Thank you for taking the time to share your experience with us.We truly appreciate your choice to stay with us, and we look forward to the opportunity to welcome you back for another exceptional experience in the future.Warm regards,