Avis sur Haywood Park Hotel, Ascend Hotel Collection
Haywood Park Hotel, Ascend Hotel Collection
1 Battery Park Ave, Asheville, NC
Avis
9,2
Merveilleux
9,4/10
Propreté
9,4/10
Personnel et service
8,8/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Bill K - Assistant GM le 28 mai 2024
Thank you for taking the time to share your experience. We hope to see you back again soon!
8/10 Bien
Courtney
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Courtney
Séjour de 1 nuit en mai 2024
Réponse de Bill K - Assistant GM le 26 mai 2024
Thank you Courtney for your positive review. We hope to see you again soon and make your next stay 5 out of 5!
10/10 Excellent
Eric
Voyage avec des animaux de compagnie, Voyage en couple
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en mai 2024
Réponse de Bill K - Assistant GM le 22 mai 2024
Hello Eric,Thank you for taking the time to write such a positive review. We are glad you enjoy your stay. We do have the largest rooms in all of Asheville despite being a historic property downtown. We hope you to see you and your furry companion again soon!
8/10 Bien
DHARAM
Voyage en couple
18 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
DHARAM
Séjour de 3 nuits en mai 2024
Réponse de Bill K le 19 mai 2024
Thank you for taking the time to right such a positive review. We hope you return soon to Haywood Park Hotel so we can make the next stay 5 out of 5!
8/10 Bien
Carol, Winter Park
Voyage en couple
14 mai 2024
Les points forts : Propreté et équipements
Carol
Séjour de 2 nuits en mai 2024
Réponse de Paula R, Asst. Front Office Manager le 15 mai 2024
Dear Carol, Thank you for your continued patronage and for sharing your recent experience with us. We sincerely apologize for the inconvenience you encountered with the staff shortage and the ongoing issue with your toilet during your stay. It's disheartening to hear that we were unable to promptly address this matter for you. Rest assured, we take your feedback seriously, and we're actively addressing the staffing and communication issues you've highlighted to ensure a smoother experience for our guests moving forward. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.
10/10 Excellent
Deborah
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deborah
Séjour de 2 nuits en mai 2024
Réponse de Paula R, Front Office Manager le 9 mai 2024
Dear Deborah, Thank you for sharing your experience! We're thrilled to hear that you found our hotel's downtown location convenient for exploring the area. Our historic building's past as a department store adds a unique charm to the ambiance, and we're glad you appreciated it. We take pride in preserving the heritage of our establishment while providing modern comforts to our guests. We hope to welcome you back soon for another enjoyable stay!
10/10 Excellent
Kenneth
Voyage en famille, Voyage en groupe
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kenneth
Séjour de 4 nuits en mai 2024
Réponse de Paula R, Front Office Manager le 8 mai 2024
Dear Kenneth,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our hotel's excellent location for the activities you had planned, as well as our spacious and comfortable rooms. Providing exceptional service is our priority, and we're delighted that our staff made a positive impression on you. We truly appreciate your recommendation and are honored that you would choose to stay with us again. We look forward to welcoming you back for another fantastic stay in the future!
8/10 Bien
Judy
5 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Judy
Séjour de 2 nuits en mai 2024
Réponse de Paula R, Front Office Manager le 7 mai 2024
Dear Judy, Thank you for sharing your feedback with us. We're glad to hear that you found our hotel convenient, and we appreciate your suggestion for an update. Enhancing the guest experience is important to us, and we continually evaluate opportunities for improvement. Your input regarding updates will be taken into consideration as we plan for the future. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. If there are any specific areas you feel could be improved, please don't hesitate to let us know.
10/10 Excellent
Ashten
Voyage en couple
3 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashten
Séjour de 4 nuits en avril 2024
Réponse de Paula R, Front Office Manager le 3 mai 2024
Dear Ashten,Thank you for sharing your feedback with us. We understand your concern regarding the additional cost of valet parking. While valet services are offered as a convenience for our guests, we apologize if the additional charge was unexpected or inconvenient for you. Your feedback is important to us, and we'll take it into consideration as we review our policies. We appreciate your understanding and hope that you otherwise enjoyed your stay with us. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
10/10 Excellent
Linda
2 mai 2024
Linda
Séjour de 3 nuits en avril 2024
Réponse de Bill K - Assistant GM le 22 mai 2024
Thank you Linda for your 5 out of 5 review. We hope to see you back soon!
6/10 Satisfaisant
Carol
Voyage en famille
28 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Carol
Séjour de 2 nuits en avril 2024
Réponse de Paula R, Front Office Manager le 30 avr. 2024
Dear Carol, Thank you for sharing your feedback with us, and we're thrilled to hear that you found our location excellent and our valet service top-notch. However, we're deeply sorry to learn about your disappointing experience with our front desk staff. Providing friendly and helpful service is paramount to us, and we sincerely apologize for falling short of your expectations in this regard. Your comments will be addressed with our team to ensure improvements are made, and we appreciate your understanding. We value your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future.
10/10 Excellent
Jeremy
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jeremy
Séjour de 2 nuits en avril 2024
Réponse de Paula R, Front Office Manager le 30 avr. 2024
Dear Jeremy, Thank you for rating your experience with us as 5/5! We're thrilled to hear that you had a fantastic stay at our hotel. Our team works hard to ensure that every guest has a memorable and enjoyable experience, from the moment they check-in to the moment they check-out. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to welcoming you back for another exceptional stay in the future!
10/10 Excellent
Peter
Voyage en couple
27 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Peter
Séjour de 1 nuit en avril 2024
Réponse de Paula R, Front Office Manager le 28 avr. 2024
Dear Peter, Thank you for your feedback! We're glad to hear that you found our hotel to be a good spot for your stay. We strive to provide a comfortable and convenient experience for all our guests, and we're delighted that you enjoyed your time with us. If there's anything specific you loved about your stay or any areas where we can improve, please don't hesitate to let us know. We hope to welcome you back again soon for another great experience!
10/10 Excellent
Catherine, Raleigh
24 avr. 2024
Les points forts : Propreté et personnel et service
Catherine
Séjour de 1 nuit en avril 2024
Réponse de Paula R, Front Office Manager le 27 avr. 2024
Dear Catherine,Thank you for rating your experience with us as 5/5! We're thrilled to hear that you had a fantastic stay at our hotel. Our team works hard to ensure that every guest has a memorable and enjoyable experience, from the moment they check-in to the moment they check-out. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to welcoming you back for another exceptional stay in the future!
10/10 Excellent
James
Voyage en couple
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 2 nuits en avril 2024
Réponse de V. Marino le 23 avr. 2024
Dear James,Thank you so much for sharing your feedback with us! We're thrilled to hear that you enjoyed our excellent location and the fun ambiance of our hotel. Providing a vibrant and enjoyable atmosphere for our guests is something we take pride in.We're also delighted that you found your room to be enormous! Comfortable and spacious accommodations are essential for a relaxing stay, and we're glad we could provide that for you.Your satisfaction is our top priority, and we're grateful for your positive comments. We look forward to welcoming you back again soon for another fantastic experience.Best regards,
10/10 Excellent
kelley, Athens
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
kelley
Séjour de 1 nuit en février 2024
Réponse de V. Marino le 23 avr. 2024
Dear Kelley,Thank you for your continued support and for choosing to stay with us again! We're thrilled to hear that you had another great experience and that you found our hotel to be a very cool place.We're delighted to have earned your loyalty, and we can't wait to welcome you back for your next stay.
10/10 Excellent
Brittney
Voyage en groupe
18 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brittney
Séjour de 1 nuit en avril 2024
Réponse de V. Marino le 23 avr. 2024
Dear Brittany,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our hotel beautiful, our staff kind, and our rooms clean. Providing a comfortable and welcoming environment for our guests is our top priority, and we're delighted that we succeeded in making your stay enjoyable.We're especially pleased to hear that Fernando provided exceptional service during your stay. We'll be sure to pass along your kind words to him. We look forward to welcoming you back again soon for another fantastic experience!
4/10 Médiocre
Virginia Nicole
17 avr. 2024
Virginia Nicole
Séjour de 1 nuit en avril 2024
Réponse de Paula R, Front Office Manager le 7 mai 2024
Dear guest,We're sorry to hear that your experience fell short of expectations during your stay. Our team is committed to providing exceptional service and ensuring that each guest has a comfortable and enjoyable stay. Your feedback is valuable to us, and we will address any areas of concern to improve the overall guest experience. If there are specific issues you encountered that you'd like to discuss further, please don't hesitate to reach out to our management team. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.
6/10 Satisfaisant
Wendy
14 avr. 2024
Les points forts : Propreté
Wendy
Séjour de 3 nuits en avril 2024
Réponse de V.Marino le 16 avr. 2024
Dear Wendy, Thank you for sharing your positive feedback about your recent stay at our hotel! We're thrilled to hear that you found our location convenient for exploring downtown Asheville's boutiques.We strive to provide a comfortable and convenient experience for our guests, and we're delighted that you enjoyed the walkability of our location to the vibrant downtown area.We hope you had a wonderful time exploring the boutiques and taking in the unique charm of Asheville. We look forward to welcoming you back on a future visit.
10/10 Excellent
Elizabeth
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en avril 2024
Réponse de V. Marino le 16 avr. 2024
Dear Elizabeth,Thank you for taking the time to share your feedback about your recent stay at Haywood Park Hotel in Asheville. We are delighted to hear that you enjoyed our convenient location in the heart of the city, as well as the friendly and helpful service provided by our staff.Your comments regarding the cleanliness of the room are concerning, and we apologize for any inconvenience this may have caused. Please know that we take cleanliness and maintenance very seriously, and we will address the issues you mentioned with our housekeeping and maintenance teams to ensure that they are promptly resolved.We appreciate your kind words about our valet parking service and are pleased to hear that you found it to be reasonable. We understand the importance of convenience for our guests, and we strive to provide a hassle-free experience during their stay.We hope to have the opportunity to welcome you back to Haywood Park Hotel in the future and provide you with an even more enjoyable experience.Best regards,
10/10 Excellent
Elizabeth
8 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 1 nuit en avril 2024
Réponse de V. Marino le 8 avr. 2024
Dear Elizabeth, Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you found our hotel to be very convenient to all downtown venues. Our central location provides a base for guests to explore the area's attractions and we're thrilled that you found our location to be convenient for your needs.Should your travels bring you back to the area, we would be honored to welcome you back for another convenient and enjoyable stay.Warm regards,
10/10 Excellent
John
Voyage en couple
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 3 nuits en mars 2024
Réponse de V.Marino le 2 avr. 2024
Thank you for your recent visit to Haywood Park Hotel. We appreciate your high survey score and glad to know you had an enjoyable visit. We hope to welcome you back on a future visit if your travels bring you back to Asheville.
10/10 Excellent
dessie
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
dessie
Séjour de 4 nuits en février 2023
Réponse de V. Marino le 23 avr. 2024
Dear Dessie,We are genuinely grateful for your positive survey score! Your feedback is incredibly valuable to us, and we're thrilled to hear that you had a great experience during your stay. Providing exceptional service and ensuring our guests' comfort is our top priority, and we're delighted that we were able to meet your expectations.We look forward to welcoming you back for another fantastic stay soon!
10/10 Excellent
Vicki
Voyage en groupe
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vicki
Séjour de 2 nuits en mars 2024
Réponse de V. Marino le 31 mars 2024
Dear Vicki,Thank you for choosing to stay at Haywood Park Hotel and for sharing your wonderful feedback with us. We are thrilled to hear that you had a positive experience with our staff, and we truly appreciate your kind words.Fernando will be delighted to hear that he made a positive impression on you during your stay. Providing helpful and professional service is at the core of what we do, and we're glad to hear that Fernando exemplified this commitment.Your satisfaction is our top priority, and we will be sure to pass along your compliments to the team. Thank you once again for choosing to stay with us and for your valuable feedback. IWe hope to welcome you back on a future visit.Warm regards,
10/10 Excellent
Kelly
Voyage en famille
27 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kelly
Séjour de 2 nuits en mars 2024
Réponse de V. Marino le 31 mars 2024
Dear Kelly,Thank you for choosing to stay with us at Haywood Park Hotel and for taking the time to share your feedback. We are thrilled to hear that our location exceeded your expectations and provided you with the convenience of not needing to drive during your stay. Our team works hard to ensure that our guests have easy access to nearby attractions and amenities, and we're delighted that you found our location to be so convenient.We are also pleased to hear that you had a positive experience with our staff and that our valet service made your stay more enjoyable. Providing exceptional service is a top priority for us, and we will be sure to pass along your compliments to our team.Furthermore, we're glad to hear that you found our rooms to be spacious and comfortable. It's always our goal to provide our guests with a relaxing and enjoyable stay, and we're delighted that our accommodations met your needs.Thank you once again for your kind words. We look forward to welcoming you back in the future and providing you with another exceptional stay.Warm regards,
10/10 Excellent
Jessica
Voyage en famille
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jessica
Séjour de 1 nuit en mars 2024
Réponse de V. Marino le 26 mars 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a fantastic experience during your stay with us. It's delightful to know that you enjoyed our spacious suite, luxurious toiletries, and views of the city from the top floor. We're glad that our complimentary champagne added a special touch to your arrival.We understand the importance of convenience during travel, which is why we offer valet parking to make your stay as seamless as possible. It's great to hear that you and your pup enjoyed the visit as well - we love accommodating furry friends!We take pride in our prime location surrounded by an array of dining options, boutiques, and shops, providing our guests with a vibrant and enjoyable neighborhood to explore. We're delighted that you found it to be a great little area!We're sorry you couldn't stay longer to experience our spa, but hopefully, it gives you something to look forward to on your next visit. We appreciate your kind words and hope to welcome you back soon for another wonderful stay. Best regards,
10/10 Excellent
jeffry
Voyage en couple
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
jeffry
Séjour de 3 nuits en mars 2024
Réponse de V. Marino le 17 mars 2024
Dear Jeffrey,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found the cleanliness of your room exceptional and that our housekeeping team exceeded your expectations. We strive to maintain high standards of cleanliness and efficiency throughout our hotel.Your comments regarding the younger front desk staff are duly noted. We apologize for any inconvenience you experienced and assure you that we will address this matter with our team to ensure that all staff members provide attentive service to our guests.We appreciate your valuable feedback as it helps us to continually improve our services. We hope to welcome you back for another enjoyable stay in the future. .Warm regards,
10/10 Excellent
Yancy
6 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yancy
Séjour de 3 nuits en février 2024
Réponse de V. Marino le 7 mars 2024
Thank you so much for your incredibly kind words and for considering us your favorite place to stay. Your feedback is a true testament to the efforts we put into creating a welcoming and comfortable atmosphere for our valued guests.We are overjoyed to know that you feel at home when staying with us, and it's an honor to be a part of your cherished travel experiences. Our team is dedicated to providing exceptional service, and your positive comments inspire us to continue exceeding expectations.Once again, thank you for making Haywood Park Hotel your preferred choice. Your loyalty means the world to us, and we look forward to creating more wonderful memories together.Warm regards,
10/10 Excellent
Xiaoyu, Malibu
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Xiaoyu
Séjour de 2 nuits en février 2024
Réponse de V. Marino le 26 mars 2024
Thank you for your positive score. We were delighted to have you as our guest and hope to welcome you back on a future visit. Best regards,
10/10 Excellent
Dan
Voyage en couple
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dan
Séjour de 1 nuit en février 2024
Réponse de Paula R, Asst. Front Office Manager le 27 févr. 2024
Dear Dan,Thank you for your positive feedback! We're delighted to hear that you enjoyed the valet service and the abundance of local shops, restaurants, and live music venues near our hotel. Providing excellent service and showcasing the best of our local area are top priorities for us, and we're thrilled that we hit the mark with you. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another memorable stay in the future! Safe travels, and we look forward to seeing you again soon!
10/10 Excellent
Elizabeth
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Elizabeth
Séjour de 1 nuit en février 2024
Réponse de V.Marino le 28 févr. 2024
Dear Elizabeth, We wanted to take a moment to express our sincere gratitude for your recent stay with us and, most importantly, for taking the time to share your feedback through our survey. Your positive score is greatly appreciated and helps to inspire our team to continue striving for excellence in hospitality.We look forward to the opportunity to welcome you back in the future.
10/10 Excellent
Tim
Voyage en famille
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tim
Séjour de 2 nuits en février 2024
Réponse de V. Marino le 26 févr. 2024
Dear Tim, Thank you for taking the time to complete our survey. Your feedback is so valuable to us, and it's very rewarding to know that our efforts to provide exceptional service and accommodations are being recognized.Our team works hard to ensure our guests have a memorable and enjoyable stay, and it's truly gratifying to see that reflected in your survey score. We look forward to welcoming you back soon. Best regards,
8/10 Bien
RENE
25 févr. 2024
Les points forts : Propreté et personnel et service
RENE
Séjour de 2 nuits en février 2024
Réponse de Paula R, Asst. Front Office Manager le 27 févr. 2024
Dear Rene, Thank you for your rating! We appreciate your feedback and would love to hear more about your stay so we can continue improving our services. If there's anything specific you'd like to share or if there are any areas where we can enhance your experience, please don't hesitate to reach out. Your satisfaction is our priority, and we hope to welcome you back for an even better stay in the future. Safe travels, and we look forward to seeing you again soon!
10/10 Excellent
Beverley
Voyage en couple
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beverley
Séjour de 2 nuits en février 2024
Réponse de V. Marino le 26 févr. 2024
Dear Beverly, Thank you for taking the time to complete our survey, and we're thrilled to hear that you had a perfect experience during your stay at Haywood Park Hotel! Your feedback is invaluable to us, and it's incredibly rewarding to know that our efforts to provide exceptional service and accommodations are being recognized.Our team works hard to ensure our guests have a memorable and enjoyable stay, and it's truly gratifying to see that reflected in your survey score. We appreciate your choice to stay with us, and we look forward to welcoming you back to Haywood Park Hotel in the future. Warm regards,
10/10 Excellent
Voyageur vérifié
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would happily stay there again
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Paula R, Asst. Front Office Manager le 22 févr. 2024
Dear guest,Thank you for sharing your experience with us. We're sorry to hear about the circumstances surrounding your visit but are glad we could provide a comfortable and welcoming environment for you during this time. It's heartening to hear that our staff, especially Tanner, was able to assist you with kindness and accommodation. We're thrilled that you found your king suite spacious, clean, and comfortable, and we appreciate your kind words about our accommodations. We hope to have the opportunity to welcome you back for a longer stay in the future, where you can fully enjoy exploring Asheville at your own pace. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Safe travels, and we look forward to seeing you again soon!
8/10 Bien
Rick
Voyage en famille
16 févr. 2024
Rick
Séjour de 2 nuits en janvier 2024
Réponse de Paula R, Asst. Front Office Manager le 21 févr. 2024
Dear Rick,Thank you for your kind words and feedback! We're delighted to hear that you had a great stay with us and appreciated our lovely hotel and caring staff. While we don't currently offer breakfast on-site, we'll certainly take your suggestion into consideration for future improvements. If there's anything else we can do to enhance your experience or if you have any further suggestions, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for another wonderful stay in the future! Safe travels, and we look forward to seeing you again soon!
10/10 Excellent
Kate
14 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kate
Séjour de 1 nuit en février 2024
Réponse de Paula R, Asst. Front Office Manager le 15 févr. 2024
Dear Kate, Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we met your expectations. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another exceptional stay in the future!
10/10 Excellent
Bianca
Voyage en couple
13 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bianca
Séjour de 1 nuit en février 2024
Réponse de Paula R, Asst. Front Office Manager le 14 févr. 2024
Dear Bianca, Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our prime location, spacious and pristine rooms, ease of navigation, and breathtaking views. It's fantastic to know that you appreciated the complimentary champagne and found our valet service efficient. Your comment regarding the building's slight outdatedness is duly noted, and we're continuously striving to enhance our facilities to meet modern standards while maintaining the perfect room experience you enjoyed. We look forward to welcoming you back for another memorable stay!
10/10 Excellent
Wanda
Voyage en couple
12 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wanda
Séjour de 1 nuit en février 2024
Réponse de Paula R, Asst. Front Office Manager le 14 févr. 2024
Dear Wanda,Thank you for your positive feedback! We're thrilled to hear that you found our location convenient and our room sizes to your liking. Your satisfaction is our priority, and we're glad we could provide you with a comfortable stay. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to welcoming you back on your next visit!
10/10 Excellent
brandon
Voyage en couple
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
brandon
Séjour de 3 nuits en février 2024
Réponse de Paula R, Asst. Front Office Manager le 7 févr. 2024
Dear Brandon,Thank you for choosing our hotel to celebrate your anniversary, and we're delighted to hear that you had a great time! It's wonderful to know that our convenient location near many amazing restaurants and bars added to your experience. We truly appreciate your positive feedback and look forward to welcoming you back for another memorable stay in the future.
10/10 Excellent
Christopher
Voyage en famille
2 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christopher
Séjour de 1 nuit en janvier 2024
Réponse de V. Marino le 2 févr. 2024
Dear Christopher, Thank you for taking the time to share your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our fantastic location in the heart of Asheville downtown and found our rooms to be clean and comfortable.We appreciate your kind words about our convenient valet parking service and the friendliness and helpfulness of our staff. Your acknowledgment of the proximity of the best restaurants and bars within a short walk is valuable feedback for us and future guests.While we do currently have an on-site bar/restaurant, they are operating on winter hours. We apologize Isa's was closed during your visit. However, we are pleased to know that you found ample dining options in the surrounding area. Your satisfaction is our priority, and we take note of your comments as we continuously strive to enhance our guests' experiences.Thank you for choosing Haywood Park. We look forward to welcoming you back for another enjoyable stay.Best regards,
10/10 Excellent
Hanz
30 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hanz
Séjour de 1 nuit en janvier 2024
Réponse de Paula R, Asst. Front Office Manager le 31 janv. 2024
Dear Hanz,Thank you for rating your experience with us a perfect 10/10. We are thrilled that you had an exceptional stay and appreciate your positive feedback. If there are any specific aspects that contributed to your satisfaction or if there's anything we can do to make your next visit even better, please let us know. We look forward to hosting you again in the future.
10/10 Excellent
Sandra
30 janv. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Sandra
Séjour de 2 nuits en janvier 2024
Réponse de Paula R, Asst. Front Office Manager le 31 janv. 2024
Dear Sandra,Thank you for taking the time to provide feedback on your recent stay. We're pleased to hear that you had a positive experience with our staff. Your comments about the comfortable bed are much appreciated. However, we have taken note of your observation regarding the tired furniture in the room. I will share this information with our staff to ensure we address and improve upon this aspect for a more satisfying guest experience. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future.
10/10 Excellent
john
Voyage en famille
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
john
Séjour de 1 nuit en janvier 2024
Réponse de Paula R, Asst. Front Office Manager le 28 janv. 2024
Dear John, Thank you for the perfect rating! We're delighted to know that your experience at our hotel met or exceeded your expectations. If there's anything specific you'd like to share or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and look forward to hosting you again in the future.
10/10 Excellent
Anna
Voyage d’affaires
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Anna
Séjour de 1 nuit en janvier 2024
Réponse de Paula R, Asst. Front Office Manager le 27 janv. 2024
Dear Anna,Thank you so much for your wonderful review! We're thrilled that you enjoyed our great location, fabulous staff, and the beauty of our hotel. We look forward to welcoming you back for another fantastic stay. Your positive feedback is truly appreciated.
10/10 Excellent
Stacey
Voyage en famille
27 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stacey
Séjour de 1 nuit en janvier 2024
Réponse de Paula R, Asst. Front Office Manager le 27 janv. 2024
Dear Stacey, Thank you for your delightful feedback! We're delighted to hear that you enjoyed our spacious rooms and experienced great service. We're proud to be a dog-friendly hotel, and we hope both you and your furry friend felt welcomed and comfortable. We appreciate your kind words and look forward to hosting you and your pet again in the future.
10/10 Excellent
Charlene
25 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charlene
Séjour de 2 nuits en décembre 2023
Réponse de Paula R, Asst. Front Office Manager le 27 janv. 2024
Dear Charlene,Thank you for the perfect rating! We're delighted to know that your experience at our hotel met or exceeded your expectations. If there's anything specific you'd like to share or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and look forward to hosting you again in the future.
6/10 Satisfaisant
Ron
Voyage en couple
20 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Ron
Réponse de Paula R, Asst. Front Office Manager le 20 janv. 2024
Dear Ron,Thank you for choosing our hotel and sharing your experience. We're pleased to hear that you enjoyed the property's nice features and its convenient downtown Asheville location. Your feedback regarding the aggressive interaction with a homeless person and the lack of hot water is deeply concerning, and we sincerely apologize for any discomfort caused. We take these matters seriously and will address them promptly to enhance the safety and comfort of our guests. Your input is valuable, and we appreciate your understanding. If your travels bring you back to Asheville, we would welcome the opportunity to provide you with a more satisfying stay.
10/10 Excellent
Laurie
15 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Laurie
Séjour de 2 nuits en janvier 2024
Réponse de V. Marino le 16 janv. 2024
Dear Laurie,We are happy to receive your positive feedback regarding your recent stay at our hotel! Thank you for taking the time to share your thoughts with us.It's great to hear that you found our location amazing, right in the heart of charming downtown. We strive to provide a convenient and delightful experience for our guests, and we're thrilled that our location added to the enjoyment of your stay.We're also pleased to learn that you had a positive interaction with our bellman. Providing a warm and welcoming atmosphere is a top priority for us, and we're delighted that it is reflected in your experience.Your compliments about the cleanliness and comfort of our property, as well as the spacious and well-appointed rooms, are truly appreciated. We aim to create a relaxing and enjoyable environment for our guests, and it's rewarding to hear that we succeeded in providing a comfortable stay. We value your feedback and use it to continually improve our offerings.We look forward to the pleasure of welcoming you again in the future!Warm regards,
10/10 Excellent
Michele
15 janv. 2024
Michele
Séjour de 1 nuit en janvier 2024
Réponse de V. Marino le 16 janv. 2024
Dear Michele, We were absolutely delighted to receive your positive feedback and high score! Thank you for taking the time to share your experience with us.We truly appreciate your choice to stay with us, and we look forward to the opportunity to welcome you back for another exceptional experience in the future.Warm regards,