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Avis sur DoubleTree by Hilton Asheville Downtown

4 out of 5
DoubleTree by Hilton Asheville Downtown
199 Haywood St, Asheville, NC

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 596 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 253 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 86 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 46 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 24 avis sur 1005." "

9,4/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Caeley

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really great stay. Super convenient location. Parking was kind of a hassle but it worked out.
Séjour de 3 nuits en mai 2024
Réponse de David GM le 23 mai 2024
Thank you Caeley! We will share your feedback with our team to help improve our operations.

10/10 Excellent

Haylie

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mai 2024
Réponse de David GM le 23 mai 2024
Thanks Haylie!

10/10 Excellent

Philip

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
There was no hot water for days ...
Séjour de 2 nuits en mai 2024
Réponse de David GM le 27 mai 2024
Thank you for your feedback. This is well below our standards and will be something we investigate immediately, as this is the first report of this issue. We want to apologize for the inconvenience and will ensure that this was an isolated incident.

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Stay!! The staff were very helpful and friendly! Warm cookies upon check-in were amazing!
Séjour de 2 nuits en mai 2024
Réponse de David GM le 21 mai 2024
Thanks Elizabeth! We look forward to seeing you again soon!

10/10 Excellent

allison

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was beyond expectations .. front desk staff was so friendly and sweet. Rooms were very large and clean. Can’t wait to come back!
Séjour de 1 nuit en mai 2024
Réponse de David GM le 20 mai 2024
Thanks Allision!

10/10 Excellent

Clinton

Voyage en couple
Les points forts : Équipements
Nothing to complain about. Property was just as advertised. Friendly staff. Clean, open spaces. We really enjoyed the spacious guest rooms and the rooftop views of the mountains. Definitely would stay here again!
Séjour de 3 nuits en mai 2024
Réponse de David GM le 20 mai 2024
Thank you Clinton! We hope to see you again soon!

10/10 Excellent

Warren

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Check out the rooftop bar - awesome views. Also, if you like egg omlets, don't skip breakfast at the restaurant.
Séjour de 2 nuits en mai 2024
Réponse de David GM le 17 mai 2024
Thanks Warren! We look forward to seeing you again soon!

8/10 Bien

linda, Acworth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was nice. The air conditioning Did not function properly and the room was hot no matter if we tried to adjust the temperature. I believe housekeeping should have notified the manager before renting out this room. Hopefully it will get fixed b/c the rooms are not cheap
Séjour de 3 nuits en mai 2024
Réponse de David GM le 17 mai 2024
Linda, Please accept our sincere apologies for this inconvenience. We will look into this and resolve it ASAP.

8/10 Bien

Terrence

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de David GM le 13 mai 2024
Thank you for the feedback Terrence!

8/10 Bien

Adam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No where to park to check in. Was not aware parking or valet was not included. Had to pay additional $25 a day to park.
Séjour de 1 nuit en mai 2024
Réponse de David GM le 7 mai 2024
Thank you for your feedback! We are glad you were able to utilize our valet services and want to apologize that you were unaware of our parking charges.

10/10 Excellent

CATHERINE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful stay - only negative is pay to park.
Séjour de 1 nuit en avril 2024
Réponse de David GM le 3 mai 2024
Catherine, Thank you for staying with us and sharing your experience!

10/10 Excellent

Samantha, Ocala

Les points forts : Propreté
Séjour de 3 nuits en avril 2024
Réponse de David GM le 1 mai 2024
Thank you Samantha!

10/10 Excellent

Erez

Séjour de 3 nuits en avril 2024
Réponse de David GM le 13 mai 2024
Thank you Erez!

10/10 Excellent

Lee

Séjour de 1 nuit en avril 2024
Réponse de David GM le 11 mai 2024
Thanks Lee!

10/10 Excellent

DONNA

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to my business accounts
Séjour de 1 nuit en avril 2024
Réponse de David GM le 19 avr. 2024
Thanks Donna!

8/10 Bien

Nicole

Séjour de 1 nuit en avril 2024
Réponse de David GM le 1 mai 2024
Thank you Nicole!

10/10 Excellent

Gable

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is in a great location to access downtown restaurants, shops and bars.
Séjour de 2 nuits en avril 2024
Réponse de David GM le 8 avr. 2024
Thank you Gable! We love our location and are pleased to see that you were able to explore the city! Cheers!

10/10 Excellent

Teri

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only negative is the cleaning staff was playing loud Spanish music while cleaning in the morning. My husband and I were trying to sleep but couldn’t. The music was coming from her cart that was parked in the hallway by our door.
Séjour de 2 nuits en avril 2024
Réponse de David GM le 8 avr. 2024
Thank you Teri! We have addressed this with the team and hope to see you again soon!

10/10 Excellent

Lavastian, Winston-Salem

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were super friendly and helpful. Stylish hotel with great views from the entrance and nice amenities.
Séjour de 1 nuit en mars 2024
Réponse de David GM le 8 avr. 2024
Thank you Lavastian!

10/10 Excellent

Jessica

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed with a group of 6 and had a great stay. We requested to be put tougher and they were able to put us together on the same area. Our room was cleaned daily and staff were always nice, the location was good for walking around the city. It was a little further away from the main parts of town, but super walkable.
Séjour de 5 nuits en mars 2024
Réponse de David GM le 1 avr. 2024
Thank you Jessica! We love that our team made your stay a memorable one! Thank you for the review!

10/10 Excellent

Vicki

Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 26 avr. 2024
Thank you for staying with us and we hope you enjoyed your stay. We hope to see you again soon!!

2/10 Horrible

Chelby

Séjour de 1 nuit en mars 2024
Réponse de David GM le 19 avr. 2024
Chelby, We want to apologize for this experience and want to make it right. Please feel free to reach out to us at your earliest convenience.

10/10 Excellent

Lorin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly staff and excellent cookies.
Séjour de 2 nuits en mars 2024
Réponse de David GM le 26 mars 2024
Thanks Lorin!

10/10 Excellent

Stacy, Jenkins

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de David GM le 26 mars 2024
Thanks Stacy! We hope to see you again soon!

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great friendly staff. Convenient location to everything down town.
Séjour de 5 nuits en mars 2024
Réponse de David GM le 26 mars 2024
Thanks Julie! We are pleased to see that you enjoyed your stay with us!

10/10 Excellent

david

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de David GM le 26 mars 2024
Thanks David! Looking forward to your next stay with us!

10/10 Excellent

Amy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice, clean hotel, close to where we needed to go.
Séjour de 2 nuits en mars 2024
Réponse de David GM le 26 mars 2024
Thanks Amy! We hope to see you again soon!

10/10 Excellent

Timothy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place, nice people. Room large and clean. Close to Harrahs for concert.
Séjour de 1 nuit en mars 2024
Réponse de David GM le 19 mars 2024
Thanks Timothy! Come see us again for your next concert! Cheers!

8/10 Bien

Neetu

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was great only thing we wish they would update their TVs to smart TVs as one of the nights the weather was not great and wanted to stream and could not do it.
Séjour de 3 nuits en mars 2024
Réponse de David GM le 19 mars 2024
Thank you Neetu for the feedback. We will share it with the team to make some positioning changes.

10/10 Excellent

Irene

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carl was awesome and very helpful with great suggestions about hikes and dining!!
Séjour de 3 nuits en mars 2024
Réponse de David GM le 15 mars 2024
Thanks Irene! So happy to see that Carl made your trip a memorable one!

6/10 Satisfaisant

Dustin Shane, Chelsea

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My stay was ruined by factors that were completely reparable by the staff in Asheville. No one offered to fix anything, the front desk manager never even returned messages I left him for a return call. I was promised a deluxe room, corner location on a high floor. My room was on the 4th floor. The 4th floor is not a high floor when you are dealing with a hotel with 7 floors and then a rooftop observatory with a bar. The 4th floor is only one floor above street level on the corner where my room was located, because of the way the building was built. The property claims to have a heated indoor pool, kept above 80 degrees. They do indeed have an indoor pool, however, the water is frigid. Also, I was charged $15 for breakfast simply because I had booked through Expedia. I was told breakfast was complimentary when I checked in by the clerk and breakfast was complimentary....as long as you didn't book through a site of your choosing. Only people who had booked on hilton.com enjoyed that benefit. It's just a perfect example of Hilton's corporate greed at work. Hilton dropped the ball big time on this experience. It will be a long time before I will be willing to give them another chance.
Séjour de 3 nuits en mars 2024
Réponse de David GM le 11 mars 2024
Dustin, Thank you for sharing your feedback. We want to apologize for this inconvenience with your room and will investigate these issues. The pool is kept at 84 degrees year round, but we will triple check with our engineering team to ensure this is up and operational at the appropriate temperature. Breakfast is not a benefit at DoubleTree hotels and is charged for all guests unless they have booked a package that includes breakfast. We want to apologize for any confusion during your stay and will work with the team to better communicate the hotel amenities.

10/10 Excellent

Fabrizio

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
very nice and easy stay !
Séjour de 1 nuit en mars 2024
Réponse de David GM le 4 mars 2024
Thanks for the 5 our of 5!

10/10 Excellent

jacqueline

Séjour de 2 nuits en février 2024
Réponse de David GM le 29 févr. 2024
Thanks Jacqueline! We hope to see you again soon!

10/10 Excellent

Terence

Voyage en famille
Séjour de 2 nuits en février 2024
Réponse de David GM le 26 févr. 2024
Thanks Terrence!

10/10 Excellent

Whitfield

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient to many restaurants and local hotspots..
Séjour de 1 nuit en février 2024
Réponse de David GM le 26 févr. 2024
Thank for the great feedback! We love being so close to all of the great spots in Downtown Asheville and are happy you were able to check some out!

10/10 Excellent

Madison

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de David GM le 26 févr. 2024
Thanks Madison!

10/10 Excellent

Suzanne

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Wonderful staff
Séjour de 1 nuit en février 2024
Réponse de David GM le 26 févr. 2024
Thanks Suzanne!

10/10 Excellent

Jeremy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de David GM le 26 févr. 2024
Thanks Jeremy!

10/10 Excellent

Suanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect spot to explore Asheville.
Excellent place to stay. EV charger for our car. Great location within easy walking distance to downtown restaurants. Great rooftop bar to watch the sunset over the mountains. Staff was fantastic and helpful.
Séjour de 2 nuits en février 2024
Réponse de David GM le 22 févr. 2024
Thank you for the positive review! We are glad you were able to utilize our EV options and rooftop!

10/10 Excellent

Joshua

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The warm cookie upon arrival was a nice touch!
Séjour de 2 nuits en février 2024
Réponse de David GM le 20 févr. 2024
Thanks Joshua! We love our delicious DoubleTree cookies and happy that you did too!

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de David GM le 22 févr. 2024
Thanks Jennifer!

10/10 Excellent

DeShawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de David GM le 20 févr. 2024
Thanks DeShawn! We hope to see you again soon!

10/10 Excellent

Brandi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de David GM le 20 févr. 2024
Thanks Brandi!

10/10 Excellent

Angel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de David GM le 13 févr. 2024
Thanks Angel! We appreciate your feedback and hope to see you again!

10/10 Excellent

Kolbrún

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en janvier 2024
Réponse de David GM le 5 févr. 2024
Thanks for the 10 out of 10 rating!

10/10 Excellent

Zee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and really nice. Good service, safe location and a rooftop bar. We walked everywhere from the hotel.
Séjour de 2 nuits en janvier 2024
Réponse de David GM le 5 févr. 2024
Thanks Zee! We are happy to see that you were able to enjoy the hotel and our beautiful city!

8/10 Bien

Kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice clean property central location. Friendly staff Carl was amazing.
Séjour de 1 nuit en janvier 2024
Réponse de David GM le 29 janv. 2024
Thank you Kimberly! We hope to see you again soon!

6/10 Satisfaisant

Kenneth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed 5 nights, Jan 2024; 2 parents and a teenager; Overall a very nice hotel. Clean attractive lobby and rooms, great breakfast buffet for about $15 made it one of the better brkfst options for the area, great staff. The Montford Rooftop Bar was also a pleasant surprise - casual atmosphere, great small plates, a fantastic view. But some things we didn't like. "City View" is no view at all. It is a completely blocked view of the hotel across the street. Also, we love a downtown AVL hotel because we prefer to walk everywhere. On the west edge of what I consider the "center" city area, definitely within 15 min walk to the entire downtown, which is great. But one night, walking home from dinner (about 8 pm?), a young person asked us for a cigarette (we are not smokers), and then immediately followed us in the dark for a few blocks on the deserted street, until we reached the hotel. It made us very uncomfortable. Not the hotel's fault, but that night we wished we wished we were staying in a busier area, and we were more hesitant to go out after dark for the rest of the trip. And finally - I hated the in room TV. The remote / TV channel system was painfully difficult to use / clunky.
Séjour de 5 nuits en janvier 2024
Réponse de David GM le 29 janv. 2024
Thank you for sharing your detailed feedback on your recent stay. We're thrilled to hear you enjoyed the clean rooms and Montford Rooftop Bar. We apologize for the inconvenience with the "City View" and appreciate your perspective on the location, safety concerns, and feedback on the in-room TV – your insights are valuable in our ongoing efforts to enhance the guest experience.

8/10 Bien

Suzanne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff. Rooms were large and very nice. Liked the staff in roof top bar but food was way to pricey for amount.
Séjour de 3 nuits en janvier 2024
Réponse de David GM le 24 janv. 2024
Thank you for staying with us and sharing your feedback. We will share your feedback with the team to improve our offerings at the rooftop.

10/10 Excellent

Mariam

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Es una área tranquila pero el hotel es 10/10
Séjour de 3 nuits en janvier 2024
Réponse de David GM le 17 janv. 2024
Thank you for staying with us! We hope to see you again soon!