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Avis sur DoubleTree by Hilton Asheville - Biltmore

4 out of 5
DoubleTree by Hilton Asheville - Biltmore
115 Hendersonville Road, Asheville, NC

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 610 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 238 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 106 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 37 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 1003." "

9,2/10

Propreté

9,4/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

4/10 Médiocre

Lorie

Voyage en groupe
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
This is ages property. Surprised the location has Hilton name still on it. The exterior is great, even the banquet area and entrances. The rooms were very dated. Maybe original. Bed was not in good condition…you know…”sleep holes” Lamp being held up by chair. Sofa couch cushions sunk into couch. Just felt grungy from old drapes. I would not go back. Over priced. Heard from a staff member they are getting ready to demolish the place and something else other than Hilton is coming there.?? Well see…
Séjour de 3 nuits en mai 2024

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We love this place
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Alice

Les points forts : Propreté
Séjour de 2 nuits en mai 2024
Réponse de Carla le 21 mai 2024
Alice,We appreciate your candid review and are sorry to hear that your experience did not fully meet your expectations. Your insights are valuable to us as we strive to improve our services and facilities continuously. If you have any specific suggestions or details about what we could have done better, please feel free to share them with us.We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.

10/10 Excellent

Joseph, Berlin

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We had a balcony view of the most gorgeous grounds. Staff was wonderful room was very clean.
Séjour de 1 nuit en mai 2024
Réponse de Carla le 21 mai 2024
Thank you so much for your awesome revies, Joseph.We are delighted to hear that you enjoyed the balcony view of our beautiful grounds. It's wonderful to know that our staff made a positive impression and that you found your room to be very clean. We strive to create a welcoming and comfortable environment for all our guests, and your feedback is truly appreciated.We look forward to the pleasure of welcoming you back in the future!

10/10 Excellent

Sue

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient to Biltmore Estates. Clean, comfortable, nice staff.
Séjour de 1 nuit en mai 2024
Réponse de Carla le 21 mai 2024
Thank you for your wonderful review, Sue!We are thrilled to hear that you enjoyed our convenient location to the Biltmore Estate. Our team works hard to ensure that our guests can easily access all the best attractions and conveniences the area has to offer. Your kind words affirm our commitment to providing an exceptional experience for our guests.Should your travels bring you back to the area, we would be delighted to welcome you again.

10/10 Excellent

Malisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel and staff.
Séjour de 2 nuits en mai 2024
Réponse de Carla le 11 mai 2024
We're thrilled to hear that you enjoyed your stay with us! Thank you for taking the time to share your positive experience. We strive to provide exceptional service and amenities to all our guests, and it's rewarding to know we met your expectations. We look forward to welcoming you back for another fantastic stay in the future!

6/10 Satisfaisant

Erick

Voyage en famille
Les points forts : Équipements
Standard, ordinary.
Séjour de 1 nuit en avril 2024
Réponse de Carla le 1 mai 2024
We appreciate your honest feedback. It's instrumental in helping us enhance our services.

10/10 Excellent

Chibuzo Clement

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel staff very welcoming. Restaurants are very close. Will stay again if I’m visiting again
Séjour de 3 nuits en avril 2024
Réponse de Carla le 25 avr. 2024
Thank you for sharing your review and recommendation. We’re pleased to hear our nice location made for an enjoyable stay overall. We hope you will visit us again.

10/10 Excellent

Pedro, Lexington

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Highly recommend this hotel. We will definitely return.
Séjour de 1 nuit en avril 2024
Réponse de Doubletree le 23 avr. 2024
Thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased tohear you found our property to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

JAMES, Richmond

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is so nice
Séjour de 1 nuit en avril 2024
Réponse de Carla le 19 avr. 2024
Thank you for your perfect review. We hope you will visit us again soon.

10/10 Excellent

Martin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gary at the front desk was outstanding 👍👍
Séjour de 2 nuits en avril 2024
Réponse de Carla le 19 avr. 2024
Hello thank you for your review.

10/10 Excellent

Yuli

Séjour de 1 nuit en avril 2024
Réponse de Carla le 30 avr. 2024
Thank you for taking the time to review your stay.

8/10 Bien

Nicole

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Nice hotel very close to the Biltmore. It has a small museum area on the first floor giving some background into the farming aspects of the Biltmore estate. The staff were wonderful. My biggest complaint? No queen beds. Only doubles. The rooms are plenty big to accommodate queens. Why in this day and age are you sticking with double beds?
Séjour de 1 nuit en mars 2024
Réponse de Carla le 13 avr. 2024
It is wonderful to hear you experienced warm hospitality at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. We do have rooms with 2 queens. On behalf of the entire staff, thank you for choosing our hotel, and we look forward to your return.

10/10 Excellent

Kim, Greenville

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked that the property was in good shape, quiet and in a good location. I liked that I could walk to shopping and dining. The attached TGIFriday's was a nice bonus!
Séjour de 2 nuits en mars 2024
Réponse de Carla le 13 avr. 2024
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

10/10 Excellent

DIANE, BEAUFORT

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location
Séjour de 1 nuit en mars 2024
Réponse de Carla le 13 avr. 2024
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

6/10 Satisfaisant

Sudheer, Cumming

Les points forts : Personnel et service
Room beds are not comfortable Bathroom door is broken
Séjour de 1 nuit en mars 2024
Réponse de Carla le 13 avr. 2024
It is wonderful to hear you enjoyed the comfort of our beds. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and we look forward to your return.

10/10 Excellent

JEFFREY, SEAGROVE

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great
Séjour de 2 nuits en mars 2024
Réponse de Carla le 13 avr. 2024
Thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased tohear you found property to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Marc

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed the calm atmosphere in and around the facility, and its location relative to the entrance to the Biltmore.
Séjour de 2 nuits en mars 2024
Réponse de Carla le 30 mars 2024
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

10/10 Excellent

Annette G.

Voyage en famille
Loved the cathedral of all souls 5 mins down the road!
Séjour de 1 nuit en mars 2024
Réponse de Carla le 30 mars 2024
Thank you for sharing your experience here with us. The Cathedral is beautiful. Please visit us again.

8/10 Bien

Jennifer

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Carla le 30 mars 2024
Thank you for taking the time to rate your stay with us. We hope you will visit us again soon.

10/10 Excellent

Kathy

Voyage en famille, Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
I really liked the decor and the way it was displayed throughout the facility. The grounds are very well maintained.
Séjour de 2 nuits en mars 2024
Réponse de Carla le 27 mars 2024
Thank you for sharing this positive review. We appreciate our location here in Asheville just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

6/10 Satisfaisant

Charlene

Les points forts : Personnel et service
Rooms should have small microwave. Restaurant next to hotel not very good. Staff very friendly. Just wasn’t up to par for what a property of Hyatt would have.
Séjour de 3 nuits en mars 2024
Réponse de Carla le 27 mars 2024
Thank you for taking the time to review your stay at our property.

10/10 Excellent

Barbara

Séjour de 1 nuit en mars 2024
Réponse de Carla le 27 mars 2024
Thank you for sharing this positive review. We appreciate our location here in Asheville just as muchas you do. We hope you’ll stop by again soon when you’re in the neighborhood.

8/10 Bien

Laurie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to the Biltmore Estate and Villages. Friendly staff, although we had to remind them that we had paid for our 3 breakfasts through Expedia. Excellent breakfast, much higher quality than most.
Séjour de 3 nuits en mars 2024
Réponse de Carla le 27 mars 2024
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always stay here when in Asheville
Séjour de 1 nuit en mars 2024
Réponse de Carla le 27 mars 2024
The fact that you are a return guest who had another fine stay means we did our jobs and did them well. Thank you for choosing our property and for taking time out of your day to let us know that you enjoyed your time with us. Please come back anytime.

4/10 Médiocre

Peter, Hendersonville

Voyage avec des animaux de compagnie
Les points forts : Infrastructures et conditions de l’hébergement
Only stayed one night. Did not feel welcomed and extremely not a good feeling
Séjour de 2 nuits en mars 2024
Réponse de Carla le 20 mars 2024
Thank you for taking the time to provide valuable feedback about our property. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves. Please contact us at Carla Morris @ carla.morris@hilton.com to discuss your experience further

10/10 Excellent

Jazmin

Séjour de 1 nuit en mars 2024
Réponse de Carla le 13 avr. 2024
Thank you

10/10 Excellent

Crystal

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful 2 night day with children. Pool was warm, clean and wonderful. Hotel and grounds were clean and lovely full of history. The village was nearby for walking. Would recommend!
Séjour de 2 nuits en février 2024
Réponse de Carla le 16 mars 2024
What a fantastic review! Thank you so much for your excellent rating and for your uplifting comments regarding our property. We are on a mission to be the best hotel in Asheville, and your positive words encourage our team that this goal is within reach. Please find a reason to visit us again soon.

8/10 Bien

Tatiana

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
1. Check-in should be at 3pm, but room wasn’t ready. Had to wait for an extra hour. 2. Check-out at 11, but they came at 8.30 to clean a room. Disturbed.
Séjour de 1 nuit en février 2024
Réponse de Carla le 16 mars 2024
Thank you for posting your review. We value your time and apologize that our service wasn’t as fast asit should be. Our check in is 4:00pm and I do apologize about the disturbance from housekeeping. We look forward to welcoming you back soon.

10/10 Excellent

Charles

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very nice and helpful.
Séjour de 3 nuits en février 2024
Réponse de Carla le 22 févr. 2024
It sounds like our Doubletree Asheville Biltmore "checked all the boxes" for a wonderful stay. Thank you so much for being our valued guest and for sharing this kind feedback. I appreciate your business and look forward to welcoming you back.

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en février 2024
Réponse de Carla le 22 févr. 2024
Thank you for taking the time to review your stay with us and thank you for the perfect 10 review. We hope you will visit us again soon.,

10/10 Excellent

Jeff

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient, easy walking distance to Biltmore village shops and restaurants. 5 minute drive to downtown Asheville. Great stay overall.
Séjour de 2 nuits en février 2024
Réponse de Carla le 22 févr. 2024
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

10/10 Excellent

E. Keller

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was excellent, both regarding staff and accomadations.
Séjour de 2 nuits en décembre 2023
Réponse de Carla le 22 févr. 2024
It sounds like our Doubletree Asheville Biltmore "checked all the boxes" for a wonderful stay. Thank you so much for being our valued guest and for sharing this kind feedback. I appreciate your business and look forward to welcoming you back.

10/10 Excellent

Ronda

Les points forts : Propreté, personnel et service, équipements
Location, location. At the “ doorstep “ of the Biltmore gate and a short drive via the parkway to the arboretum.
Séjour de 2 nuits en février 2024
Réponse de Carla le 22 févr. 2024
Thank you for taking the time to share your review. We're pleased to hear that our service and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon.

10/10 Excellent

Derek

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service, delicious cookies, clean and well supplied rooms. Absolutely a good option
Séjour de 1 nuit en février 2024
Réponse de Carla le 22 févr. 2024
It sounds like our Doubletree Asheville Biltmore "checked all the boxes" for a wonderful stay. Thank you so much for being our valued guest and for sharing this kind feedback. I appreciate your business and look forward to welcoming you back.

10/10 Excellent

Carlos

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good experience. Very nice and helpful in the front desk
Séjour de 1 nuit en février 2024
Réponse de Carla le 13 févr. 2024
Thank you for sharing a review of your recent experience. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

10/10 Excellent

Dana, savannah

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very comfortable setting. Staff were super friendly- especially Carla at the front desk.
Séjour de 4 nuits en janvier 2024
Réponse de Doubletree le 9 févr. 2024
Thank you for your great review. We work hard to offer high-quality service to every guest. We made sure to share this feedback with Carla to give her the recognition.that she deserves. She was delighted to hear your feedback.

10/10 Excellent

Gilbert

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and clean
Séjour de 1 nuit en janvier 2024
Réponse de Carla le 30 janv. 2024
Thank you for your perfect 5 review, our goal is to provide a clean and comfortable place to call home during your stay and sounds like we hit the mark.

10/10 Excellent

Natalie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was just so nice!! Even sending a few extra cookies home for the kiddos. Thank you for such a wonderful experience!
Séjour de 2 nuits en janvier 2024
Réponse de Carla le 30 janv. 2024
It is wonderful to hear you experienced warm hospitality at our hotel. We appreciate your taking the time to share all your feedback. On behalf of the entire staff, thank you for choosing our hotel, and we look forward to your return.

4/10 Médiocre

Patrick

Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
If you just need a place to sleep it'll do fine
My initial night stay was fine. It was clean and had everything I needed, it was the following day where I discovered some unacceptable issues. It started with wanting to put my suit in the small "closet" with a foldable mirror door. The door opened fine but then would not close properly. This was followed by taking a shower and then discovering that the provided blow dryer did not work at all. (I tried multiple outlets) I then tried to call guest services several times to ask for a replacement blow dryer and kept receiving the busy signal. None of these are that bad in and of themselves but everything happening within an hour or two of itself was irritating. If you just need a place to sleep it'll do fine. If you expect to be taken care, that's another question.
Séjour de 1 nuit en janvier 2024
Réponse de Carla le 19 janv. 2024
Patrick, Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team.

10/10 Excellent

JOYCE

Séjour de 1 nuit en janvier 2024
Réponse de Carla le 19 janv. 2024
Joyce, thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased to hear you found our property to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jack's review
Nice facility, good location, nice price, would stay again
Séjour de 1 nuit en janvier 2024
Réponse de Carla le 11 janv. 2024
Thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased to hear you found our property and location to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Philip

Séjour de 3 nuits en janvier 2024
Réponse de Carla le 9 janv. 2024
We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Doubletree Asheville Biltmore in the near future.

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice Hotel would stay again forsure
Séjour de 2 nuits en janvier 2024
Réponse de Carla le 9 janv. 2024
Thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased tohear you found our property to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Lillian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Carla le 9 janv. 2024
Thank you for taking a moment to share your experience at Doubletree Asheville Biltmore. We are so pleased tohear you found our property to your liking. We look forward to welcoming you back again soon.

4/10 Médiocre

Jacques

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
The room was not cleaned well and the kitchen service was pathetic.
Séjour de 2 nuits en janvier 2024
Réponse de Doubletree le 9 févr. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team.

10/10 Excellent

Esther

Great friendly staff and great location
Séjour de 1 nuit en janvier 2024
Réponse de Carla le 9 janv. 2024
We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Doubletree Asheville Biltmore in the near future.

8/10 Bien

Kevin

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
The mattress in our room was old, uncomfortable, and should be replaced due to age. The sofa in our suite is worn out. The cushions were pushed down into the frame and we could not sit in the sofa.
Séjour de 4 nuits en décembre 2023
Réponse de Carla le 9 janv. 2024
Thank you for providing us with your valuable feedback. We’re disappointed to hear that your mattress wasn’t exactly to your liking. We hope you give us another chance soon, so we can share aneven more positive experience.

6/10 Satisfaisant

Whitney

Voyage en famille avec de jeunes enfants
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We stayed here bc of the location and also bc I love doubletree hotels. This one didn’t live up to the doubletree standard for me. It needs some serious updating on the inside. The walls are paper thin. The biggest issue I had was upon check in I was basically treated like I was doing a self checkout at Walmart. There was zero customer service. The woman checking out before me was given lots of smiles and her cookies. I knew about the cookies bc I’ve stayed at several doubletree hotels. However I actually ended up having to go back and ask for them. I’m guessing - just a guess- that I was being judged based on my appearance - so I was given no respect. I would suggest better customer service training options being offered to your staff in the future. However, I definitely would not stay here again. The room was extremely small, bed was extremely hard, definitely not pillow top. Bathroom was tiny. The pool was freezing and the hot tub was apparently out of order. My room keys would only work I. The pool door and my digital key would only work on my room door . Overall just not the experience I was looking for especially not for New Year’s Eve night.
Séjour de 1 nuit en décembre 2023
Réponse de Doubletree le 9 févr. 2024
Thank you for bringing these concerns to our attention. We regret that your experience did not meetyour expectations and have shared your feedback with our team.

10/10 Excellent

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Carla le 6 janv. 2024
Thank you for the awesome review.