This hotel is probably the worst encounter i've had in over 20 years of travelling. I know its Africa but!!
Stayed 4 nights,wanted to leave after first night but had already paid for the room. On first day had to change room 3 times due to various things like power outlets not working, dead flies in the room etc.
Power outages all the time, day and night, they say they have a back up generator! But never used it!! When i asked about the back up generator they just smile and laugh,never once did they answer the question!
No hot water, they have disconnected the electric water heaters in each room and are using a wood burning fire to heat water!! I got one hot shower in 4 days. No wifi, they say it is broken and are using a single dongle to get wifi,most times it doesn't work or somebody else has it! Although i knew they were not in Arusha itself, it was inconvient to be so far away from town. Rooms only cleaned once every 2 days.
On the plus sides, generally helpfull staff. The grounds are lovely and the food tasty, though breakfast is basic and fairly bland.
I feel the whole Covid situation has seen this hotel trying to save costs, which i can understand but to not even be able to provide hot water, thats going too far in my book.
I read the reviews and saw the pics which is why i booked, however i feel they have dropped the ball somewhat!
I would never stay there again nor would i recommend this hotel to friends or other travellers, shame really as the set up is great
