2 piscines extérieures, parasols de plage, chaises longues
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Avis sur Sheraton Samoa Aggie Grey's Hotel & Bungalows

4.5 out of 5
Sheraton Samoa Aggie Grey's Hotel & Bungalows
Main Beach Road, Apia

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 96 avis sur 230." "
Note des voyageurs de 8 (Bien), d’après 83 avis sur 230." "
Note des voyageurs de 6 (Satisfaisant), d’après 36 avis sur 230." "
Note des voyageurs de 4 (Médiocre), d’après 6 avis sur 230." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 230." "

8,6/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

Avis

10/10 Excellent

Carine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellentes prestations
Beau bungalow. wifi gratuit et de bonne qualité (le seul gratuit sur l'ile). Literie confortable. petit déjeuner très varié et copieux. Parking gratuit.
Séjour de 1 nuit en août 2017

10/10 Excellent

Fuapepe

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The staff as always were Super friendly. This is the 2nd stay me and my family have had here. And they never disappoint. It was unfortunate our original room wasn’t available due to renovations. We were then upgraded to a bungalow. Probably wise of them to inform us prior to checking in via phone call.
Séjour de 1 nuit en avril 2020
Réponse de Nesa le 6 mai 2020
Talofa Lava, Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Slow Season Letdown
We visited during the COVID-19 lockdown in Samoa which meant that hotel services were sparse. While the room was still great, we were really disappointed in the availability (and cost!) of food options and ate most of our meals away from the hotel. We also had the housekeeping walk in on us without knocking which was a bit embarrassing. She did apologize, but for what we paid to stay at this hotel - and to support them during a time of slow business - I was actually quite disappointed. There are many other options for higher end hotels in Apia and I’ll probably choose another next time.
Séjour de 2 nuits en avril 2020
Réponse de Nesa le 6 mai 2020
Talofa Lava, Thanks for staying with us. We appreciate your feedback!

8/10 Bien

H, Auckland, NZ

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was immaculate and our garden fale was gorgeous and so quiet! Loved the pool but the bar there was never staffed, and we would often have to ask people three or four times for pool towels and things like that.
Séjour de 2 nuits en mars 2020
Réponse de Res le 16 mars 2020
Talofa lava, Thank you for your feedback which is very much appreciated. Great to hear that you had a lovely time and we hope you will stay with us again. Kind regards, Res

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only complaint i have staying here is that i wish i stayed here longer than one night!!! From the service, to the food and to the rooms; everything was excellent. Breakfast was amazing as there were soo many options to choose from and more importantly delicious. Would definitely recommend staying here
Séjour de 1 nuit en février 2020
Réponse de Nesa le 28 févr. 2020
Thank you for staying with us. We appreciate your feedback!

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en janvier 2020
Réponse de Nesa le 28 févr. 2020
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en janvier 2020
Réponse de Nesa le 28 févr. 2020
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Paul&Victoria, Auckland

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staffs were extremely friendly and helpful,atmosphere was great and will stay there again and recommend to friends and family
Séjour de 8 nuits en janvier 2020
Réponse de Sanesa le 18 janv. 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Personnel et service
Séjour de 2 nuits en décembre 2019
Réponse de Sanesa le 18 janv. 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel had a nice laid back atmosphere. The staff were friendly and helpful and the location was convenient
Séjour de 2 nuits en novembre 2019
Réponse de Sanesa le 18 janv. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Puaina, Auckland NZ

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was absolutely amazing with everything. Love it.
Séjour de 2 nuits en décembre 2019
Réponse de Res Team le 29 déc. 2019
Talofa lava, Thank you so much for your feedback which is very much appreciated. Please let us know should you wish to book with us, Sheraton Aggie Greys Hotel & Bungalow again. Kind regards, Res Team

10/10 Excellent

Sio, Hawaii

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
💯Friendly staff members.💪🇼🇸❤👈 The continental breakfast was great.🙂🤙🏼👈 The bungalow we stayed in was perfect, we are simple & forevergreatful...😎 Will visit again in the near future, thank you "Aggie Grey" Sheraton & the beautiful staff.❤🇼🇸👈
Séjour de 7 nuits en novembre 2019
Réponse de Sanesa le 18 janv. 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great swimming pools and close proximity to town. Wonderful staff, friendly and always willing to help.
Séjour de 1 nuit en octobre 2019

10/10 Excellent

I, Hong Kong

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
its a good stay and I love their beautiful beach ! Just be prepared all dining will be within the resort
Séjour de 3 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff at pool bar are awesome Loved the pool vibev
Séjour de 1 nuit en octobre 2019

10/10 Excellent

Voyageur vérifié

Séjour de 11 nuits en septembre 2019

10/10 Excellent

Voyageur vérifié

Séjour de 4 nuits en septembre 2019

10/10 Excellent

Nick, New Plymouth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Staff were incredible nothing was too much trouble had an amazing experience
Séjour de 5 nuits en septembre 2019
Réponse de Res le 22 sept. 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location in Apia, s short walk to the main areas. Room very comfortable and quiet. Staff friendly and professional.
Séjour de 1 nuit en septembre 2019
Réponse de Res le 18 sept. 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2019
Réponse de RES le 14 sept. 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hygiene, rats in room, cold coffee, food awful , just a bad holiday. Left early.
Séjour de 10 nuits en août 2019
Réponse de Res le 1 sept. 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. See you again, soon!

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location if you want to visit Apia. Top class facilities, great servce especially from Martini at the pool bar
Séjour de 1 nuit en août 2019
Réponse de Res le 15 août 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bungalow I stayed in was beautiful, surrounded by a garden.
Séjour de 3 nuits en août 2019

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property needs continuous maintenance on things like shower taps that are broken, faulty power sockets, and general checking that all fixtures are still in working order
Séjour de 6 nuits en juillet 2019
Réponse de Res le 11 août 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

8/10 Bien

Voyageur vérifié

Les points faibles : Personnel et service
Séjour de 5 nuits en juillet 2019
Réponse de Res le 11 août 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

8/10 Bien

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice modern and the old combined well, great food and bar facilities. Handy to town, markets. Convenient to walking distance to other bars and restaurants.
Séjour de 1 nuit en août 2019
Réponse de Res le 11 août 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service
was booking my hotels for a stay in Sept and accidently set the date for the same day I was making the booking (2 months earlier). I found out about the mistake 2 days later when asked to rate my stay and contacted the hotel to explain the situation. The response was that as my contact was after the booking and therefore it was marked as a no show and no refund or transfer of date was possible. I then found out the later date would have been only 60% of the price I paid. Very poor from this hotel.
Séjour de 1 nuit en juillet 2019

10/10 Excellent

renata

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019
Réponse de Res le 27 juil. 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et personnel et service
Great location. Pleasant relaxed atmosphere. Good breakfast. Excellent staff.
Séjour de 1 nuit en juillet 2019
Réponse de Reservations le 7 juil. 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en juin 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff here is amazing. So kind, welcoming and professional. We arrived late and exhausted. The check in was fast and easy (staff was so friendly). They brought us a much appreciated refeshing, cold welcome drink during check-in! Then, Ketsu was so kind to carry our oversized heavy bags to our room and give us a quick room orientation. The rooms were beautiful and had everything we needed (robes, slippers, iron/board, complimentary bottles of water). The AC was so cold (this isn't always the case in other hotels we stayed in Samoa). Buffett breakfast was delicious with a good selection. The pool is beautiful and clean. We had free wi-fi (a real luxury in Samoa, this may have been because I was a Marriott Bonvoy member, but still free wi-fi and happy teens). The beds and bedding were so comfortable and nice pillows. The bathrooms are beautiful and spacious. The only complaint is that the shower is poorly designed. The water flows over the stall edge into the bathroom floor area. However housekeeping is so fantastic that we would shower, leave a big mess and come back to our rooms shortly after and the bathroom was perfectly clean, dry and sparkling. The staff in the lobby were so helpful snd able to assist us with eveything we needed. Easy checkout too. Huge thank you to the best staff Lealofisa and Heleina! Really enjoyed our stay here and the location is the most convient on downtown Apia area.
Séjour de 3 nuits en juin 2019
Réponse de Res Team le 17 juin 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
pool was great as was the terrace for drinks (on closer inspection of the lovely black and white pictures there were simple photocopies in frames) , drinks service slow, someone stole my shorts from outside of my room, constant dripping tap, plug did not work in the bath (but who wants a bath in 30C heat), stained mirror,clearly not cleaned under sink/ behind or above furniture. Had an awful meal with inedible salad and sent it back. if you like pizza, steaks and simple food you will be fine. vegetarian/vegan options slim to non-existant. overall DON'T do it spend more money at another resort/stay on the coast. Apia itself is not exciting.
Séjour de 6 nuits en avril 2019
Réponse de Res le 8 juin 2019
Thank you for staying with us! We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. See you again, soon!

10/10 Excellent

Asenath, Brisbane

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Enjoyed the spacious room and bedding. Room was situated perfectly near the pool and bar, enjoyed the buffet breakfast every morning.
Séjour de 10 nuits en mai 2019
Réponse de Res Team le 2 juin 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent staff who went out their way to help and great pool area. The FiaFia night was also a highlight
Séjour de 2 nuits en mai 2019
Réponse de Res Team le 2 juin 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place but disappointed about noisy neighbors over the back fence till 4:00am.
Séjour de 1 nuit en mai 2019
Réponse de Res Team le 21 mai 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. See you again, soon!

6/10 Satisfaisant

Danny, Auckland

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Liked the Location, central easy access short distance to shops, markets, restaurant, free breakfast is very good etc. Eating lunch and dinner at the hotel is very expensive. Menu is not that great. Fiafia nite which includes buffet and show is a little over priced.Staff are great.
Séjour de 6 nuits en mai 2019
Réponse de Res Team le 15 mai 2019
Thank you for staying with us! We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. See you again, soon!

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Happy with everything except the outdoor tiles that were everywhere were extremely slippery when wet which is a massive safety issue as it rains basically every day in the wet season and they are also all around the pool areas! Everyone including the staff had to walk very carefully to avoid slipping over. This should be a priority to be rectified. Also a another minor issue was the size of the drinking glasses, they were basically the size of shot glasses, maybe slightly bigger. People were getting two or three glasses to make one decent drink.
Séjour de 12 nuits en avril 2019
Réponse de Res Team le 13 mai 2019
Talofa, Thank you for taking the time to provide us with your feedback. We're really sorry to hear you had to experience that during your stay. This has been escalated onto our property manager for further assistance in ensuring our tiles are safe for guests to walk on. We certainly appreciate all feedback and genuinely use all/any feedback with the sheer desire to continually improve what we offer. We look forward to accommodating you again, in the future, should the opportunity arise. Fa'afetai Lava, Eden

8/10 Bien

manda, ブリスベン

Les points forts : Propreté et personnel et service
食事に行く時のフロアーが滑る、バスタブが狭くてシャワーカーテンを付けて欲しいです。シャワーの後、床が濡れてしまいます。後は、素敵なホテルだと思います。
Séjour de 6 nuits en mai 2019
Réponse de Res Team le 13 mai 2019
Talofa, Thank you for taking the time to provide us with your feedback. We're really sorry to hear you had to experience that during your stay. This has been escalated onto our property manager for further assistance in ensuring our tiles are safe for guests to walk on. We certainly appreciate all feedback and genuinely use all/any feedback with the sheer desire to continually improve what we offer. We look forward to accommodating you again, in the future, should the opportunity arise. Fa'afetai Lava, Eden

10/10 Excellent

Shreya, NZ

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amazing service, great rooms, epic breakfast! Highly recommend!
Séjour de 7 nuits en avril 2019
Réponse de Sheraton Samoa le 6 mai 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en avril 2019
Réponse de Sheraton Samoa le 6 mai 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The shower over bath leaked a lot while showering leaving a big puddle every time - other than that we had a very good stay and would recommend this hotel.
Séjour de 5 nuits en avril 2019
Réponse de Res Team le 4 mai 2019
Thank you for staying with us and providing us with your review. We certainly appreciate all feedback and genuinely use all/any feedback with the sheer desire to continually improve what we offer. We're sorry you had to experience this during your stay. I have reached out to our Maintenance team to further assist with this issue to ensure it wont happen again for our future guests. We look forward to accommodating you again, in the future, should the opportunity arise. Fa'afetai Lava

10/10 Excellent

Voyageur vérifié

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
On arrival we were told we'd been upgraded to a bungalow but that was dark in the day time and very small so we asked for another room and this was not a problem for the staff, by the afternoon of our first day we were in a superior room that was much better. I would not recommend the bungalows. Staff were amazing and nothing was a problem I could not fault their service.
Séjour de 6 nuits en avril 2019
Réponse de Res Team le 30 avr. 2019
Talofa Lava, Thank you for taking the time to provide us with your review. We're sorry to hear your bungalow was very dark. Majority of our bungalows are garden view rooms so it would be quite intimately less lit but we do, however, have bungalows that offer much more sunlight/light scattered around the property. Should you stay with us again in the near future, our staff will be more than happy to show you our more lit bungalows. It's a pleasure to know our staff's service was amazing and we will certainly use all/any feedback with the sheer desire to continually improve what we offer. Thank you again for staying with us.

8/10 Bien

Voyageur vérifié

Séjour de 6 nuits en avril 2019
Réponse de Res Team le 28 avr. 2019
Thank you for staying with us and providing us with your review. We look forward to accommodating you again in the near future, should the opportunity arise. Fa'afetai Lava,

8/10 Bien

Voyageur vérifié

Séjour de 7 nuits en avril 2019
Réponse de Res Team le 28 avr. 2019
Thank you for staying with us and providing us with your review. We look forward to accommodating you again in the near future, should the opportunity arise. Fa'afetai Lava,

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hot water was not always great. Sometimes Luke warm only.
Séjour de 6 nuits en avril 2019
Réponse de Res Team le 24 avr. 2019
Talofa, Thank you for the time you took to review your stay. We're really sorry to hear the water temperature was not always great during your stay. After a long day its nice to come home to a nice hot shower and were sorry we couldn't provide that for you. We certainly appreciate all reviews and genuinely use all/any feedback with the sheer desire to continually improve what we offer. We certainly value your review and we will work closely with our maintenance team to ensure our hot water stays hot always. We look forward to accommodating you again, in the future, should the opportunity arise. Fa'afetai Lava.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We like the blend of western and Samoan architectural buildings. We would love to see more of Samoan themes in the foyer as your guests arrive. That’s the disappointment we noticed as we entered. The entrance is more like any western or European characteristics we experienced in many places we stayed over the years. We expect more of Samoan uniqueness in her proud culture and traditions.
Séjour de 5 nuits en avril 2019
Réponse de Sheraton Samoa le 6 mai 2019
Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, close to the market and city center. The staff was very friendly and helpful, provide very good service. The breakfast buffet got lots of choice and the breads and food were tasty. Let's talk about the things I don't like: the white cushion cover for pool side chairs are dirty, tile floor around the pool is not clean enough. Quality of toilet paper was so poor. Neighbour's dog barking during the night and early morning every day, not suggest for people with light sleep.
Séjour de 3 nuits en avril 2019
Réponse de Sheraton Team le 22 avr. 2019
Talofa Lava, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff! The stay at the hotel was memorable because of the staff. Friendly, always ready and willing to help and welcoming. The Thursday night fiafia night was a touch of loveliness and a nice showcase of Samoan culture.
Séjour de 4 nuits en avril 2019
Réponse de Sheraton Team le 22 avr. 2019
Talofa Lava, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2019
Réponse de Sheraton Team le 19 avr. 2019
Talofa, Thanks for staying with us. We appreciate your feedback!

8/10 Bien

Sue, American Samoa

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aggie Grey's is a beautiful hotel and grounds. I was very excited that they added a lap pool. It was perfect after a long day of traveling.
Séjour de 1 nuit en avril 2019
Réponse de Sheraton Team le 15 avr. 2019
Talofa, Thanks for staying with us. We appreciate your feedback!