Suite, non-fumeurs, balcon | Terrasse/Patio

Avis sur Meson Panza Verde

3.5 out of 5
Meson Panza Verde
5 Avenida Sur No 19, Antigua Guatemala, Sacatepequez

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 243 avis sur 326." "
Note des voyageurs de 8 (Bien), d’après 43 avis sur 326." "
Note des voyageurs de 6 (Satisfaisant), d’après 24 avis sur 326." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 326." "
Note des voyageurs de 2 (Horrible), d’après 8 avis sur 326." "

9,6/10

Propreté

9,4/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

Marie-Josée, Montreal

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superb boutique hotel near Parque Central. They accomodated me with an early checkin which I greatly appreciated since I was back from the Acatenango volcano. The room was cozy, my small terrase as well. The breakfast was delicious. Had a great time, I recommend !
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Guy

Séjour de 3 nuits en avril 2024

10/10 Excellent

Adriana, Toronto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Hotel, General Management le 14 avr. 2024
Thank you for your rating in a review, we look forward to welcome you back in the future. Sincerely.

10/10 Excellent

Adriana, Toronto

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great spot, warm staff.
Séjour de 1 nuit en avril 2024
Réponse de Hotel, General Management le 14 avr. 2024
Thank you for your rating in a review, we look forward to welcome you back in the future. Sincerely.

4/10 Médiocre

Roger, Sunny Isles Beach

Séjour de 2 nuits en février 2024
Réponse de Hotel, General Management le 3 mars 2024
Dear Guest, thank you for your visit, and we hope we have the opportunity to serve you the future.Have a wonderful trip back home.

10/10 Excellent

kimberly

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Hotel, General Management le 3 mars 2024
Dear Guest, thank you so much for your visit, we are very delighted that you have enjoyed your stay with us. Looking forward to welcoming again in a near future. Have a wonderful trip back home. Sincerely,

10/10 Excellent

MARALIS

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful and romantic place! A couple of blocks from the Central Plaza, the hotel counts with a friendly staff in both the hotel and the restaurant (Christian & Rodrigo, excellent service). Delightful typical breakfast and gourmet meals. Rooms and general areas are impeccably clean and nicely set up with the purpose of making guests feel welcome. Gardens well kept and nicely designed with taste. I highly recommend this hotel and will definitely come back soon.
Séjour de 3 nuits en janvier 2024
Réponse de Hotel, General Management le 22 janv. 2024
Dear Guest, thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us, particularly the friendliness of our staff and the quality of our facilities and services. Christian and Rodrigo will be delighted to know that their efforts were appreciated. We strive to keep our gardens beautiful and our rooms clean and welcoming to ensure every guest has a memorable experience. We eagerly look forward to your next visit. Thank you for recommending us, Sincerely.

2/10 Horrible

David M

Séjour de 8 nuits en janvier 2024
Réponse de Hotel, General Management le 3 févr. 2024
Dear Guest, Thank you for taking the time to leave us your rating. We strive to satisfy all our customers, and we regret that we did not achieve this goal in your case.We would like to better understand the reasons behind your rating. Could you share with us specific details about what did not meet your expectations? Your feedback is essential for us to improve.We take all comments very seriously and use them as an opportunity to improve. We are committed to providing high-quality services, and your feedback is crucial in this process.Thank you again for your feedback. We hope to have the opportunity to exceed your expectations in the future." Sincerely.

10/10 Excellent

Carlos Alberto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MAL PAN
Sólo criticaria el pan del desayuno, pasaron 2 mini panes mini mini, teniendo el excelente pan de La Antigua que antes tenian ....
Séjour de 1 nuit en janvier 2024
Réponse de Gerencia General del Hotel le 14 janv. 2024
Estimado huésped, agradecemos su visita a nuestro Boutique Hotel y Restaurante Gourmet, esperamos que su estadía haya sido placentera y también sus observaciones y recomendaciones, estaremos brindando un seguimiento oportuno para mejora de nuestros servicios. Esperamos tener al oportunidad de verlo nuevamente en el futuro, les deseamos un excelente viaje de retorno. Sinceramente,

10/10 Excellent

Angela, Henderson

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unique property and centrally located in Antigua but far away enough from the crowds of the center square. Restaurant is absolutely delicious!
Séjour de 3 nuits en décembre 2023
Réponse de Hotel, General Management. le 14 janv. 2024
Dear guest,Thank you for your review! We're thrilled you enjoyed our unique location in Antigua, balancing central convenience with peacefulness. Delighted to hear you loved our restaurant too. We look forward to welcoming you back for more delicious experiences.Best regards,

10/10 Excellent

Lynn

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I’ve stayed in many hotels around the world, and this is one of my favorite. We stayed in the Blue Room, and it was stunning. The entire property is enchanting with picturesque nooks where you can sit and enjoy a cocktail, a read or a chat. The pool is situated amongst the open air dining area and was quite chilly, but we still enjoyed lounging by it and dipping our feet in. Perhaps not best for a full on swim though especially because most days it’s closed for swimming after 11 AM. The included breakfast is tasty, and the bar offers a fantastic list of cocktails. Highly recommend this property.
Séjour de 3 nuits en décembre 2023
Réponse de Hotel, General Management le 14 janv. 2024
Dear guests, We are glad to hear that you enjoyed your stay at our Boutique Hotel and that the Blue Room met your expectations. We strive to create a charming and peaceful atmosphere for our guests, and it seems we have achieved that goal with you. We appreciate your feedback about the pool and will consider your suggestion to improve the swimming experience in the future.We are pleased to know that you found our included breakfast tasty and that the variety of cocktails at our bar was to your liking. We work hard to offer an exceptional culinary experience, and it's rewarding to know we have achieved this.Thank you for recommending us. We look forward to the opportunity to welcome you back in the future and continue providing you with an unforgettable experience.Sincerely,

8/10 Bien

India

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is beautiful, rooms are awesome. Really enjoyed eating in the restaurant for breakfast and dinner. A few downers for the price: one night a loud party was going on behind the hotel, the music shook the windows of our room. They spoke to the other hotel and they said they would turn down the music by 10, it was 10:30 they lowered it a bit and it went on until past 12. Second they offer a boxed breakfast if you need to leave early-despite confirming twice, they forgot to pack us one. It is a great hotel-for the price you expect a bit more attention to detail to be truly 5 stars.
Séjour de 3 nuits en décembre 2023
Réponse de General, Hotel Management le 3 janv. 2024
Dear Guests,Thank you so much for taking the time to share your feedback regarding your recent stay at our hotel. We are truly delighted to hear that you found the property beautiful and our rooms awesome. It's also wonderful to know that you thoroughly enjoyed dining at our restaurant for both breakfast and dinner.However, we sincerely apologize for the inconveniences you experienced. We understand how disruptive the loud party noise must have been, and it's regrettable that the situation was not resolved more promptly and effectively. Rest assured, we are taking your feedback seriously and will coordinate more closely with our neighboring properties to ensure such disturbances are minimized in the future.Regarding the oversight with the boxed breakfast, we are genuinely sorry for this lapse in service. Your experience has highlighted an area for improvement in our operations, and we will be taking immediate steps to ensure our communication and execution in this service are flawless moving forward.We appreciate your comments about the overall value and attention to detail expected at a 5-star establishment. Your insights are invaluable in guiding our efforts to enhance our services and guest experience.Thank you once again for choosing our hotel and for your constructive feedback. We hope to have the opportunity to welcome you back and deliver a more seamless and exceptional experience on your next visit.Warm regards,

10/10 Excellent

MARTHA ARACELI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Gerencia General del Hotel le 27 déc. 2023
Estimada huésped. Muchas gracias por su visita y por brindarnos una puntuación de excelencia. Estamos muy felices de tener el gusto de esperarlos en un futuro. Sinceramente.

2/10 Horrible

juan

Séjour de 1 nuit en décembre 2023
Réponse de Gerencia General del Hotel le 14 janv. 2024
Estimado huésped,Lamentamos profundamente que no haya podido hacer uso de su reserva en nuestro hotel recientemente. Entendemos que a veces surgen imprevistos que impiden cumplir con los planes establecidos. Nos hubiera encantado tener la oportunidad de brindarle la experiencia que ofrecemos en nuestro establecimiento.Esperamos que en un futuro cercano tenga la oportunidad de visitarnos y disfrutar de todo lo que tenemos para ofrecer. No dude en contactarnos si podemos asistirle en la planificación de su próxima estancia.Le enviamos nuestros más cordiales saludos y deseos de bienestar.Atentamente,

2/10 Horrible

German

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I would not recommend this hotel due to the noise in the property next door. We were looking for a nice an quiet place to stay, but this hotel did not meet the expectations. If you want loud music pumping through your ears late night, stay here. Otherwise, stay away. By far the worst hotel experience in about 20 years for me.
Séjour de 1 nuit en décembre 2023
Réponse de General, Hotel Management le 27 déc. 2023
Dear Guest,Thank you for taking the time to provide us with your feedback. We are truly sorry to hear that your experience at our hotel did not meet your expectations for a quiet and peaceful stay. We understand the importance of a restful environment, especially when our guests are looking to unwind and relax.Please be assured that your comments have been taken seriously. We are currently reviewing our policies and working with our neighboring properties to better manage noise levels and ensure our guests' comfort.We deeply regret that this experience has marred your view of our hotel. We would appreciate the opportunity to discuss how we can make this right for you and hope to have the chance to welcome you back for a more serene and enjoyable stay in the future. Sincerely

10/10 Excellent

Danilo, Guatemala

Séjour de 1 nuit en décembre 2023
Réponse de Gerencia General del Hotel le 27 déc. 2023
Estimado huésped. Muchas gracias por su visita y por brindarnos una puntuación de excelencia. Estamos muy felices de tener el gusto de esperarlos en un futuro. Sinceramente.

4/10 Médiocre

Federico

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
un desastre. no pudimos dormir en toda la noche. ibamos por nuestro aniversario y escuchamos reggeaton pesado sin parar de una fiesta en la propiedad contigua. no volveremos nunca más.
Séjour de 1 nuit en décembre 2023
Réponse de Gerencia General del Hotel le 27 déc. 2023
Estimado huésped,Lamentamos profundamente que su experiencia en nuestra propiedad no haya cumplido con sus expectativas, especialmente en una ocasión tan especial como su aniversario. Entendemos lo frustrante que puede ser el ruido externo y cómo puede afectar la calidad de su descanso. Aunque el ruido provenía de una propiedad vecina y estaba fuera de nuestro control directo, nos tomamos muy en serio sus comentarios y estamos explorando medidas para evitar que situaciones similares se repitan en el futuro.Nos gustaría tener la oportunidad de redimirnos y ofrecerles una experiencia mucho más agradable. Por favor, no dude en ponerse en contacto con nosotros directamente para discutir cómo podemos hacerlo posible.Atentamente,

10/10 Excellent

Aida, Guatemala

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Una propiedad recomendable totalmente nuestra habitación estaba nítida y acogedora
Séjour de 1 nuit en décembre 2023
Réponse de Gerencia General del Hotel le 27 déc. 2023
Estimado huésped,¡Muchas gracias por compartir su experiencia con nosotros! Nos complace enormemente saber que encontró su habitación nítida y acogedora. Trabajamos arduamente para ofrecer un ambiente agradable y confortable, y nos alegra saber que hemos cumplido con sus expectativas. Esperamos tener el placer de recibirlo nuevamente en el futuro.Sinceramente.

10/10 Excellent

Marta

Séjour de 1 nuit en novembre 2023
Réponse de Gerencia General del Hotel le 27 déc. 2023
Estimada huésped. Muchas gracias por su visita y por brindarnos una puntuación de excelencia. Estamos muy felices de tener el gusto de esperarlos en un futuro. Sinceramente.

10/10 Excellent

Stephanie

Séjour de 3 nuits en novembre 2023
Réponse de Gerencia General del Hotel le 5 déc. 2023
Gracias por sus comentarios, estaremos muy felices de serviles en un futuro cercano, sinceramente.

10/10 Excellent

Osmin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Estadía en Panza Verde
Hotel espectacular.! hermosos detalles por todos lados, habitaciones cómodas, silencio y tranquilidad que te invitan a no salir del hotel La atención del personal espectacular La comida exquisita Tiene un pequeño bar en el sótano muy bonito
Séjour de 1 nuit en octobre 2023
Réponse de Gerencia General del Hotel le 1 nov. 2023
Estimado huésped, estamos encantados de escuchar que su experiencia en nuestro hotel fue espectacular! Nos complace saber que disfrutó de la belleza y comodidad de nuestras habitaciones, así como de la paz y tranquilidad que ofrecemos. Es maravilloso que la atención de nuestro personal y la exquisitez de la comida hayan sido de su agrado. Nos alegra que también encontrara encantador nuestro pequeño bar en el sótano. Esperamos tener el placer de recibirlo nuevamente muy pronto. ¡Gracias por compartir su experiencia

10/10 Excellent

Giancarlo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Para relajarte en la Antigua
Mi estadia fue placentera, comoda, relajante, my recomendado
Séjour de 1 nuit en octobre 2023
Réponse de Gerencia General del Hotel le 30 oct. 2023
Estimado huésped, muchas gracias por su visita y agradecemos todos sus comentarios de su experiencia en nuestro boutique hotel y restaurante Meson Panza Verde, son muy valiosos para nosotros. Estaremos a la espera de su visita en un futuro cercano, hasta pronto.

10/10 Excellent

Luis Gustavo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Gerencia General del Hotel le 30 oct. 2023
Estimado huésped, muchas gracias por su visita y agradecemos todos sus comentarios de su experiencia en nuestro boutique hotel y restaurante Meson Panza Verde, son muy valiosos para nosotros. Estaremos a la espera de su visita en un futuro cercano, hasta pronto.

10/10 Excellent

Carlos

Séjour de 1 nuit en octobre 2023
Réponse de Gerencia General del Hotel le 6 nov. 2023
Estimado huésped, gracias por su visita, nos alegra mucho recibir sus comentarios acerca de su experiencia en nuestro boutique hotel y restaurante. Y esperamos muy pronto su visita en un futuro. Sinceramente.

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable and convenient
Only stayed 1 night so this is not a comprehensive review - very friendly staff and good breakfast though. I was able to walk to all major sites and there are several good restaurants walkable in under 1km. I did utilize the transportation from the airport to Antigua as well which was timely and the driver was trustworthy.
Séjour de 1 nuit en septembre 2023
Réponse de General, Hotel Management le 26 sept. 2023
Dear Guest, thank you for taking the time to share your feedback, even after a brief stay. We are delighted to hear that our staff was friendly and that you enjoyed the breakfast. We are also pleased that you found our location to be convenient and that our transportation service met your expectations. We hope to have the opportunity to welcome you back in the future for a longer stay .Thank you for choosing us, and we look forward to seeing you again!Warm regards,

10/10 Excellent

JAVIER

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Buena
Séjour de 2 nuits en septembre 2023
Réponse de Gerencia General del Hotel le 18 sept. 2023
Estimado huésped, muchas gracias por su puntuación en su evaluación. Valoramos mucho sus comentarios. Estaremos felices siempre atenderles en un futuro cercano. Sinceramente.

10/10 Excellent

Raquel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Es un hotel into encantador y tienen un servicio excelente.
Séjour de 2 nuits en août 2023
Réponse de Gerencia General del Hotel le 29 août 2023
Estimada huésped, gracias por su visita, y nos alegra mucho que haya disfrutado de su estadía en nuestro hotel. Estamos muy emocionados de recibir su visita nuevamente. Sinceramente.

10/10 Excellent

FRANCISCO

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un luga mágico y elegante, pasamos nuestros aniversario en este hotel y fue una experiencia fascinante. Volveríamos sin lugar a dudas.
Séjour de 3 nuits en août 2023
Réponse de Gerencia General del Hotel le 22 août 2023
Estimado huésped, muchas gracias por su visita, y estamos muy emocionados que haya disfrutado de su experiencia en nuestro boutique hotel y gourmet restaurante. Nos complace mucho sus comentarios que somos un venue mágico y elegante, gracias nuevamente por escogernos como lugar destino para su celebración especial. Agradecemos sus amables palabras y esperamos tener el placer de darle la bienvenida nuevamente en el futuro.

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023
Réponse de General, Hotel Management le 14 août 2023
Dear Guest, thank you so much for your email.We are happy to receive your value feedback. Looking forward to hosting you soon. Have a great trip back home. Sincerely.

10/10 Excellent

MARIO

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Es un lugar donde el tiempo no se siente que pase: mucha paz y un ambiente lleno de atenciones
Séjour de 1 nuit en juillet 2023
Réponse de Gerencia General del Hotel le 27 juil. 2023
Estimado cliente, muchas gracias por su visita. Agradecemos se haya tomado el tiempo de brindarnos sus comentarios sobre su experiencia en nuestro boutique hotel, nos alegra que haya sentido paz y que el ambiente haya sido de su agrado, gracias por compartirlo. Esperamos tener la oportunidad de verle siempre en el futuro. Le deseamos un viaje seguro de regreso a casa. Sinceramente.

2/10 Horrible

Jose

Séjour de 1 nuit en juillet 2023
Réponse de General, Hotel Management le 2 août 2023
Dear Guests, we regret that you were not able to visit us. We hope to see you in the future. Kindest regards.

10/10 Excellent

RUBEN

Séjour de 1 nuit en juillet 2023
Réponse de General, Hotel Management le 2 août 2023
Dear Guest, thank you for your visit. We appreciate your comments and we are looking forward to your return in a near future, we will be here for you. Have a safe trip back home. Sincerely,

10/10 Excellent

Marisa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property and rooms are impeccably decorated (beds are extremely comfortable). Conveniently located. Restaurant food was delicious. Staff was great. Pool had limited hours and wasn’t hearted.
Séjour de 2 nuits en juin 2023
Réponse de General, Hotel Management le 2 juil. 2023
Dear Guest, thank you for sharing your feedback on your recent stay with us. We are thrilled to hear that you appreciated the decor of our property and found the beds to be extremely comfortable. We strive to create a relaxing and enjoyable environment for our guests, so it's wonderful to know we achieved that during your visit.We are delighted that our location was convenient for you and that you enjoyed the food at our restaurant. Furthermore, it is always a pleasure to hear such positive feedback about our staff. They work diligently to provide excellent service, and your compliments will undoubtedly motivate them further.However, we regret that you were disappointed with the limited hours and temperature of our pool. We constantly strive to meet and exceed our guests' expectations, and we apologize if we fell short in this regard. Your feedback is invaluable to us and will be considered as we continue to improve our facilities and services.Thank you again for choosing to stay with us. We appreciate your comments and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Sheila

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I spent my husband's birthday here and stayed in the grand suite, i got the birthday package, the staff went above and beyond and really made him and us feel special, the room was so beautiful with roses everywhere, flowers snd champagne, lit candles not to mention the beautiful antique architecture, Guatemalan people are very kind and welcoming. I asked for ballons and they obliged my request , we had a late arrival and the taxi was there waiting as well as the room. I recommend you choose them for your honey moon or anniversary. The hotel is beautiful with great food and restaurants. Gracias mi amigos!
Séjour de 2 nuits en mai 2023
Réponse de General, Hotel Management le 1 juin 2023
We are so thrilled to hear about your wonderful experience at our hotel, particularly on such a special occasion as your husband's birthday! We take great pride in ensuring our guests feel special and well taken care of. It's a joy to know that you appreciated the extra touches like the roses, champagne, and candles in the grand suite. We were more than happy to fulfill your request for balloons.We're equally pleased to hear your kind words about the local architecture, Guatemalan hospitality, and our on-site dining options. It's gratifying to know that our efforts contributed to your enjoyable stay.We'd be delighted to welcome you back, for another memorable event. Once again, thank you so much for your recommendation. Muchas gracias a usted también!

6/10 Satisfaisant

Crista

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
El restaurante y la comida fue la estrella de la estadía, muy rico todo. Sin embargo, el hotel como tal deja mucho que desear, aún considerando el área de bosque, encontramos muchos insectos en la habitación, incluso en toallas, cama y accesorios del mismo. Cosa que se mencionó y no se hizo nada al respecto o bien, no les importó . La habitación podría mejorar la iluminación y aumentar las comodidades básicas, ya que el precio es bastante elevado y careció muchos detalles que tienen otros hoteles de categoría media y alta ej. Mini bar, A/C, jacuzzi más amplio, Smart TV.
Réponse de Gerencia General del Hotel. le 26 mai 2023
Estimada huésped, muchas gracias por su visita. Agradecemos todos sus comentarios ya que siempre nos ayudan a mejorar nuestros servicios. Lamentamos mucho el inconveniente y nos disculpamos sinceramente, estaremos tomando acción inmediata y gracias por informarnos. Esperamos tenga un maravilloso día y esperamos nos pueda dar la oportunidad de atenderle en un futuro. Muy atentamente.

10/10 Excellent

James

Les points forts : Propreté et personnel et service
The staff are excellent! So friendly, helpful and kind. The room we had was small but had a spacious patio.
Séjour de 3 nuits en avril 2023
Réponse de Hotel, General Management le 4 mai 2023
Thank you so much for your review mister James, we are always at your service.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful!!
Excellent place to stay. Service is top notch and very friendly. Close to some very good restaurants, the one at the hotel is the best, be sure to make reservations. 4 blocks to central park, 5 to the arch.
Séjour de 5 nuits en avril 2023
Réponse de Hotel, General Management le 17 avr. 2023
Thank you very much for your kind review, we are at your service.

10/10 Excellent

Sebastian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is an amazing place. Just beautiful. I will definetly fo back again soon.
Séjour de 1 nuit en avril 2023
Réponse de Hotel, General Management le 12 avr. 2023
Tham you very much for the review , we are at your service.

10/10 Excellent

Vinicio

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
excellent
Séjour de 1 nuit en mars 2023
Réponse de General, Hotel Management le 13 mars 2023
Dear Guest, thank you so much for your visit.We are very delighted that you have enjoy your stay with us. We wish you a safe travel back home. Looking forward to your stay in a near future. Sincerely,

10/10 Excellent

Rodrigo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2023
Réponse de Hotel, General Management. le 13 mars 2023
Dear Guest, thank you for your visit. We are delighted that you have enjoyed your stay with us. We wish a safe travel back home. Looking forward to your return in a near future. Sincerely.

10/10 Excellent

Arturo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Property with an excellent Staff. Definitely coming back.
Séjour de 3 nuits en février 2023
Réponse de Hotel, General Management le 13 févr. 2023
Dear Arturo, thank you for your visit, We are pleased that you have enjoyed your stay at Meson Panza Verde. We are looking forward to your visit in the future, see you soon, sincerely.

10/10 Excellent

Lauren

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We absolutely loved this hotel! Staff was great, amazing brunch, beautiful roof top and very comfy bed.
Séjour de 3 nuits en février 2023
Réponse de Hotel, General Management le 11 févr. 2023
Dear Lauren, thank you for your visit, We are pleased that you have enjoyed your stay at Meson Panza Verde. We really appreciate all your comments and we are looking forward to your visit in the future, see you soon, sincerely.

10/10 Excellent

MARIA

Séjour de 1 nuit en janvier 2023
Réponse de Gerencia General del Hotel le 31 janv. 2023
Estimada huésped, muchas gracias por su visita y nos alegra mucho que haya disfrutado de su estadía. Estaremos muy felices de verlas en un futuro cercano. Le deseamos un buen viaje de regreso a su destino. Sinceramente.

6/10 Satisfaisant

Adriana

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Es lindo el hotel, acogedor, pero no sabíamos que había que hacer reservación para cenar y tuvimos que salir a buscar comida (a las 9 de la noche). Había fiesta en la terraza y era mucho ruido, no se podía descansar, por un momento hasta vibraban las ventanas.
Séjour de 1 nuit en janvier 2023
Réponse de Gerencia General del Hotel le 31 janv. 2023
Estimado cliente, muchas gracias por su visita, y apreciamos que nos comparta su experiencia, ya que siempre nos ayuda a mejorar nuestro servicio, lamentamos mucho que el alto volumen de la música, no lo haya dejado descansar, estuvo fuera de nuestras manos resolver en ese momento, tomaremos acción necesaria para solventarlo con nuestro hotel vecino y así no incomode a nuestros clientes. Le deseamos un feliz viaje de regreso. Sinceramente.

10/10 Excellent

howard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful place in quiet but close-in area. Excellent staff. Very artistic soothing environment.
Séjour de 4 nuits en janvier 2023
Réponse de Hotel, General Management le 28 janv. 2023
Dear Guest, thank you so much for your visit, We are pleased that you have enjoyed your stay in our boutique hotel and restaurant. We really appreciate all your comments and we are looking forward to your visit in the future, safe travel, sincerely.

6/10 Satisfaisant

Itchie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I got a very small room with 2 small beds. The shower pressure was not good. Friendly staff. This is more a restaurant with rooms to rent
Séjour de 1 nuit en janvier 2023
Réponse de General Manager Hotel le 28 janv. 2023
Dear guest, thank you so much for your visit. We really appreciate your feedback, because it helps to improve our service, thank you so much. We are looking forward to seeing you in a near future. Have safe travel. Kindest regards,

10/10 Excellent

Fabiola

Séjour de 1 nuit en janvier 2023
Réponse de General Manager Hotel le 20 janv. 2023
Estimado huésped, muchas gracias por su visita. y agradecemos recibir sus comentarios de su experiencia durante su estadía en nuestro boutique hotel y restaurante. Esperamos verlos muy pronto, y muy feliz viaje. Sinceramente.

10/10 Excellent

Araminta

Séjour de 2 nuits en janvier 2023
Réponse de Hotel, General Management le 8 janv. 2023
Dear Guest, thank you for much for your visit and we are delighted that you have enjoyed your stay with us. We are looking forward to your return. We hope you have a safe trip back home. Sincerely.

10/10 Excellent

ERIKA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Meson Panza Verde es emblemático, tiene una magia especial y un jardín extraordinario. La piscina construye un ambiente romántico.
Réponse de Gerencia General del Hotel le 6 janv. 2023
Estimado huésped, gracias por su visita. Nos alegra mucho saber que disfruto de su estadía en nuestro boutique hotel y restaurante. Estaremos muy felices de su regreso en un futuro cercano. Le deseamos un buen viaje de regreso a casa. Sinceramente.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service
Customer Service
I called to ask if I could cancel my stay due to a family member getting Covid 3 days before the stay. I was told by the hotel that it’s not up to them and that I needed to ask hotels.com if it was allowed. Hotels.com said they were happy to but needed the hotel’s permission so they called the hotel and the manager at the hotel wouldn’t agree to the cancellation. I completely understand the if the hotel couldn’t cancel given their policy but very annoyed that they lied to me when I called and wasted my time.
Séjour de 1 nuit en décembre 2022
Réponse de Hotel, General Manager le 27 déc. 2022
Dear Guest, please receive our sincere apology, we are very sorry about your family member got Covid and we hope she/he get well soon. Our cancellation policy state that you can cancel before at least 5 days in advance of your reservation for this special circumstances and thank you so much for your understanding. Happy Holidays.