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Avis sur Hotel Casa del Parque

3.5 out of 5
Hotel Casa del Parque
4th Ave Norte #5, Antigua Guatemala, Sacatepequez

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 131 avis sur 294." "
Note des voyageurs de 8 (Bien), d’après 95 avis sur 294." "
Note des voyageurs de 6 (Satisfaisant), d’après 30 avis sur 294." "
Note des voyageurs de 4 (Médiocre), d’après 25 avis sur 294." "
Note des voyageurs de 2 (Horrible), d’après 13 avis sur 294." "

8,8/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Marc-Olivier, chateauguay

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pres du centre. Psicine. Bon prix.
Séjour de 1 nuit en janvier 2024
Réponse de Rosy Pereira le 23 janv. 2024
Dear Mr. Olivier,Thank you very much for evaluating our services, we are very happy to know that you enjoyed your stay with us. We hope you can visit us soon and continue to provide you with excellent service.Best Regards,

6/10 Satisfaisant

Veronique

Séjour de 2 nuits en janvier 2024
Réponse de Greysi Aquino le 19 janv. 2024
Thank you very much for evaluating our services, we are very happy to know that you enjoyed your stay with us. We hope you can visit us soon and continue to provide you with excellent service.

10/10 Excellent

Arnaud

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bonne adresse à antigua
Établissement idéalement situé dans antigua. Très confortable et très bon accueil. Petit dej satisfaisant également ! Une très bonne adresse
Séjour de 2 nuits en août 2019

6/10 Satisfaisant

Claudia, Houston

Voyage en famille
Les points forts : Personnel et service
This hotel is very basic. It served the purpose of us having a place to stay and affordable. Things you need to know before you book: there is a bar next door and you will hear the music every night; Mattresses are hard; they have no ice; they have no air conditioning and rooms will get hot; receptionist are very helpful; the restaurant they partner with for breakfast is really good. I am giving them a 3 start because they are basic but, you get what you pay for.
Séjour de 5 nuits en avril 2024

8/10 Bien

REBECCA, Carseland

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms are clean. The beds are hard otherwise a comfortable stay. It is located next to a bar so if you’re a light sleeper this place isn’t for you.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Gary

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. In the center of everything. Clean and safe as well.
Séjour de 1 nuit en avril 2024
Réponse de Alejandra López le 26 avr. 2024
Thank you very much for evaluating our services, we are very happy to know that you enjoyed your stay with us. We hope you can visit us soon and continue to provide you with excellent service.

10/10 Excellent

Dan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Handling guest issues
Séjour de 1 nuit en avril 2024
Réponse de Recepción. le 23 avr. 2024
Thank you for your comments. It was a pleasure that you stay with us.See you soon.Sincerely yours,

4/10 Médiocre

timothy

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Great if you like hearing loud music blasting untill 1 am instead of sleeping. Room are tiny, very hot with no AC and there is no closet. Also shower doesn't' drain.
Séjour de 1 nuit en avril 2024
Réponse de Brenda Pichillá le 20 avr. 2024
Dear guest:We are deeply sorry for the inconvenience about the noise in the bar next to the hotel. As you know Antigua is knows for many reasons, about it's culture, it's history and all the mystique around the city. Also Antigua has different establishments like restaurants and bars near the hotel that will have noise during nights and it's something we can not control. We always request to keep the noise down but its no possible all the times.Best regards

8/10 Bien

Dan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked the front desk person…helpful!
Séjour de 1 nuit en avril 2024
Réponse de Brenda Pichillá le 17 avr. 2024
Thank you very much for evaluating our services, we are very happy to know that you enjoyed your stay with us. We hope you can visit us soon and continue to provide you with excellent service.

10/10 Excellent

Mirella, Brockton

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me gustó mucho solo hacía un calor horrible pero me dieron un abanico
Séjour de 5 nuits en avril 2024
Réponse de Alejandra López le 13 avr. 2024
Muchas gracias por la evaluación de nuestros servicios, estamos muy contentos de saber que disfrutó de su estadía con nosotros. Esperamos pueda visitarnos pronto y seguir brindándole un excelente servicio

10/10 Excellent

Adriana, Toronto

Wonderful spot
Séjour de 5 nuits en avril 2024
Réponse de Brenda Pichillá le 10 avr. 2024
Thank you very much for evaluating our services, we are very happy to know that you enjoyed your stay with us. We hope you can visit us soon and continue to provide you with excellent service.

10/10 Excellent

Andrea

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had the amazing view of Antigua, close to everything. Greát attention from the hotel. Of course I would like to return someday.
Séjour de 2 nuits en mars 2024
Réponse de Brenda P. le 3 avr. 2024
Thank you very much for evaluating our services, we are very happy to know that you enjoyed your stay with us. We hope you can visit us soon and continue to provide you with excellent service.

8/10 Bien

Carlos

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, only complaint I have is the bed mattresses were hard as a rock and there is no air conditioner.. besides that it’s a nice place
Séjour de 3 nuits en mars 2024
Réponse de Brenda Pichillá le 30 mars 2024
Thank you for sharing your recent experience with us. We regret not having met your expectations with your reservation, we will correct and improve to make our guests' visit as pleasant as they deserve. We hope you come back soon; it will be a real pleasure to serve you again.

8/10 Bien

aldo

Séjour de 4 nuits en mars 2024
Réponse de Rosy Pereira le 9 mars 2024
Thank you very much for evaluating our services, we are very happy to know that you enjoyed your stay with us. We hope you can visit us soon and continue to provide you with excellent service.

10/10 Excellent

Maria

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Super beautiful hotel near the Central Park, super clean, friendly staff, and the rooms are big and comfortable. Amazing overall
Séjour de 2 nuits en février 2024
Réponse de Brenda Pichillá le 6 mars 2024
Thank you very much for evaluating our services, we are very happy to know that you enjoyed your stay with us. We hope you can visit us soon and continue to provide you with excellent service.

10/10 Excellent

Patricia, East Meadow

Séjour de 1 nuit en février 2024
Réponse de Recepción. le 26 mars 2024
Gracias por sus comentarios. Esperamos verlos pronto.

10/10 Excellent

Oscar

Séjour de 1 nuit en février 2024
Réponse de Recepción. le 26 mars 2024
Gracias por sus comentarios.Fue un gusto tenerlos por acá.Esperamos verlos pronto.

6/10 Satisfaisant

Jesse

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
As others have said, very loud bar next door. Didn’t bother me to sleep, but it did ruin a sense of peace during the day. Otherwise the hotel is very nice. Pool could have been warmer. Bed was comfy and amenities were nice. We were upgraded to this hotel because our initial hotel was overbooked. Although this hotel is nice, I wouldn’t pay full price for it. There are other simpler options that are more peaceful for about half the price of this hotel. If the bar next door wasn’t so loud this would be a much better value.
Séjour de 1 nuit en février 2024
Réponse de Alejandra López le 26 févr. 2024
Thank you for sharing your recent experience with us. We regret not having met your expectations with your reservation, we will correct and improve to make our guests' visit as pleasant as they deserve. We hope you come back soon, it will be a real pleasure to serve you again.

2/10 Horrible

Juan

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
all night with noise they don't let you sleep, the service is terrible, I would never stay in that place again
Séjour de 1 nuit en février 2024
Réponse de Rosy Pereira le 24 févr. 2024
Dear Guest:We are deeply sorry for the inconvenience about the noise in the bar next to the hotel. As you know Antigua is known for many reasons, it's culture, it's history and all the mystique around the city. Also around Antigua there are many different establishments like restaurants and bars near the hotel that will have noise during nights and it's something we cant control. We always request them to keep the noise down but that is not possible all the time.Best Regards

8/10 Bien

Ana

Les points forts : Personnel et service
Séjour de 2 nuits en février 2024
Réponse de Rosy Pereira le 22 févr. 2024
Muchas gracias por la evaluación de nuestros servicios, estamos muy contentos de saber que disfrutó de su estadía con nosotros. Esperamos pueda visitarnos pronto y seguir brindándole un excelente servicio.

10/10 Excellent

Bobby

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Rosy Pereira le 4 févr. 2024
Thank you very much for evaluating our services, we are very happy to know that you enjoyed your stay with us. We hope you can visit us soon and continue to provide you with excellent service.

4/10 Médiocre

Angela

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Not what I paid for
The noise level is horrendous from the bar down the street. I paid for 2 double beds and the only accomodation was one bed only. The room was 5x5 very tiny for two people.
Séjour de 1 nuit en janvier 2024
Réponse de Alejandra López le 21 janv. 2024
Thank you for sharing your recent experience with us. We regret not having met your expectations with your reservation, we will correct and improve to make our guests' visit as pleasant as they deserve.

8/10 Bien

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful hotel in the centre of everything. Noisy bar next door so ear plugs may be necessary but shuts down at 1am sharp. Will definitely stay there again
Séjour de 6 nuits en janvier 2024
Réponse de Greysi Aquino le 19 janv. 2024
Thank you very much for evaluating our services, we are very happy to know that you enjoyed your stay with us. We hope you can visit us soon and continue to provide you with excellent service.

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Noisy hotel !
The hotel is in a central location and is very cute. Sadly the two double beds turned out to be a full size bed and a very small single, not great for two friends sharing, the receptionist told us that’s all we have left … that aside, sleeping was really difficult due to the fact that music is thumping until 1am from the collection of bars right next door. The beds are extremely hard. The room lacked basic amenities, no coat hangers, no safe ( even thought the hotel booklet said to store your valuables in it ) , or shampoo ….. there are so many options for hotel in Antigua, but if you value sleep don’t pick this one :)
Séjour de 2 nuits en janvier 2024
Réponse de Alejandra López le 18 janv. 2024
We are deeply sorry for the inconvenience about the noise in the bar next to the hotel. As you know Antigua is knows for many reasons, about it's culture, it's history and all the mystique around the city. Also Antigua has different establishments like restaurants and bars near the hotel that will have noise during nights and it's something we can not control. We always request to keep the noise down but its no possible all the times.Best regards

10/10 Excellent

katherine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent location. Able to store luggage and use the courtyard area to rest until our shuttle late at night. The lobby was very helpful with our tours
Séjour de 2 nuits en décembre 2023
Réponse de Alejandra López le 18 janv. 2024
Thank you very much for evaluating our services, we are very happy to know that you enjoyed your stay with us. We hope you can visit us soon and continue to provide you with excellent service.

2/10 Horrible

patricia

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The place hotel is not that bad but the location next to The Barrio bar is aweful. I had to spend in a doctor appointment next day due to not getting any sleep. I thought my room was the only one but my kids said they could hear police coming at the bar. Also, in the middle of the night someone tried to get into their room. Do not choose this hotel if you are looking for a place to relax and have a good night of sleep.
Séjour de 1 nuit en décembre 2023
Réponse de Alejandra López le 22 déc. 2023
We are deeply sorry for the inconvenience about the noise in the bar next to the hotel. As you know Antigua is knows for many reasons, about it's culture, it's history and all the mystique around the city. Also Antigua has different establishments like restaurants and bars near the hotel that will have noise during nights and it's something we can not control. We always request to keep the noise down but its no possible all the times.

10/10 Excellent

Francisco

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything
Séjour de 2 nuits en décembre 2023
Réponse de Alejandra López le 21 déc. 2023
Muchas gracias por la evaluación de nuestros servicios, estamos muy contentos de saber que disfrutó de su estadía con nosotros. Esperamos pueda visitarnos pronto y seguir brindándole un excelente servicio.

10/10 Excellent

Alexandra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Rosy Pereira le 21 déc. 2023
Muchas gracias por la evaluación de nuestros servicios, estamos muy contentos de saber que disfrutó de su estadía con nosotros. Esperamos pueda visitarnos pronto y seguir brindándole un excelente servicio.

10/10 Excellent

Mariusz

Séjour de 1 nuit en décembre 2023
Réponse de Rosy Pereira le 10 déc. 2023
Muchas gracias por la evaluación de nuestros servicios, estamos muy contentos de saber que disfrutó de su estadía con nosotros. Esperamos pueda visitarnos pronto y seguir brindándole un excelente servicio.

4/10 Médiocre

Danielle

Séjour de 4 nuits en novembre 2023
Réponse de Rosy Pereira le 10 déc. 2023
Dear Mr. Danielle, We would like to apologize for the unfortunate experience during your stay.We regret not having met your expectations.Best Regards, Rosy

8/10 Bien

jarkko

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Central and walkable with a pool
Excellently located hotel a few steps from main square and easy walk access to arch and other sights. Friendly and knowledgeable staff. Very charming old building, nice pool area, beautiful view from upstairs corridor. There is a trendy bar next door so some noise extends to early night, at least for top floor rooms (did not bother us, just something to consider). Overall excellent centrally located option with a pool.
View from pool area
View from 2nd floor corridor (and some rooms)
Séjour de 4 nuits en novembre 2023
Réponse de Rosy Pereira le 10 déc. 2023
Thank you very much for evaluating our services, we are very happy to know that you enjoyed your stay with us. We hope you can visit us soon and continue to provide you with excellent service.

2/10 Horrible

Marcela

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en novembre 2023
Réponse de Rosy Pereira le 10 déc. 2023
Lamentamos no haber llenado sus expectativas con su reservación.Corregiremos y mejoraremos para hacer de la visita de nuestros huéspedes tan agradable y placentera como lo merecen. Esperamos que vuelva pronto.

10/10 Excellent

Edwin

Séjour de 1 nuit en novembre 2023
Réponse de Rosy Pereira le 21 déc. 2023
Muchas gracias por la evaluación de nuestros servicios, estamos muy contentos de saber que disfrutó de su estadía con nosotros. Esperamos pueda visitarnos pronto y seguir brindándole un excelente servicio.

8/10 Bien

Catalina

Voyage en couple
Les points forts : Propreté et personnel et service
La propiedad es bonita y está muy bien localizada pero necesita un poco de trabajo. Sería muy bueno que reabrieran el restaurante. Los baños necesitan remodelacion, la piscina un buen retoque y sería bueno que pusieran un a nevera pequeñita en la habitación.
Séjour de 8 nuits en novembre 2023
Réponse de Rosy Pereira le 23 nov. 2023
Muchas gracias por dedicar unos minutos a opinar sobre nuestro alojamiento.Tomaremos en cuenta los aspectos a mejorar, para que en su próxima visita pueda disfrutar con plenitud su estadía.

10/10 Excellent

Qiwen

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Rosy Pereira le 10 déc. 2023
Muchas gracias por la evaluación de nuestros servicios, estamos muy contentos de saber que disfrutó de su estadía con nosotros. Esperamos pueda visitarnos pronto y seguir brindándole un excelente servicio.Atentamente, Rosy Pereira.

2/10 Horrible

Jason B

Les points faibles : Infrastructures et conditions de l’hébergement
There's a nightclub literally on the other side of the wall from my room. It's crazy loud. I don't recommend.
Réponse de Alejandra López le 10 nov. 2023
We are deeply sorry for the inconvenience about the noise in the bar next to the hotel. As you know Antigua is knows for many reasons, about it's culture, it's history and all the mystique around the city. Also Antigua has different establishments like restaurants and bars near the hotel that will have noise during nights and it's something we can not control. We always request to keep the noise down but its no possible all the times.Best regards

10/10 Excellent

Adrienne

Séjour de 1 nuit en octobre 2023
Réponse de Rosy Pereira le 21 nov. 2023
Muchas gracias por la evaluación de nuestros servicios. Esperamos pueda visitarnos pronto y seguir brindándole un excelente servicio.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Alejandra López le 9 oct. 2023
Nos complace saber que haya disfrutado de nuestros servicios en el hotel.

10/10 Excellent

Marvin Raúl

Les points forts : Équipements
Muy bien servicio
Séjour de 1 nuit en septembre 2023
Réponse de Alejandra López le 30 sept. 2023
Muchas gracias por dedicar unos minutos a opinar sobre nuestro alojamiento. nos alegra que haya disfrutado su estadía, esperamos pueda visitarnos pronto

4/10 Médiocre

Esteban

Séjour de 1 nuit en septembre 2023
Réponse de Alejandra López le 9 oct. 2023
Thank you for sharing your recent experience with us. We regret not having met your expectations with your reservation, we will correct and improve to make our guests' visit as pleasant as they deserve.

10/10 Excellent

Don

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Pleased
Short and sweet. Thank you
Séjour de 1 nuit en septembre 2023
Réponse de Alejandra López le 30 sept. 2023
We appreciate your comments, as it helps us improve the details of our services to make your stay more pleasant. We hope you can visit us soon

10/10 Excellent

Katherine

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only thing there rooms don’t have air conditioner and they want to charge extra for everything but overall nice volcano view
Séjour de 1 nuit en août 2023
Réponse de Alejandra López le 30 sept. 2023
We appreciate your comments, as it helps us improve the details of our services to make your stay more pleasant. We hope you can visit us soon

10/10 Excellent

Gerardo

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Is ver relaxing
Séjour de 2 nuits en août 2023
Réponse de Rosy Pereira le 1 sept. 2023
Thank you very much for evaluating our services, we are very happy to know that you enjoyed your stay with us. We hope you can visit us soon and continue to provide you with excellent service

2/10 Horrible

Fredy

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
My son had a stomach ace and threw up and I had to pay 90 dollars for the sheets he threw up on
Séjour de 2 nuits en août 2023
Réponse de Rosy Pereira le 1 sept. 2023
We appreciate your comments, as it helps us improve the details of our services to make your stay more pleasant. We hope you can visit us soon.

10/10 Excellent

ANA MARIA

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
Réponse de Rosy Pereira le 16 août 2023
Thank you very much for evaluating our services, we are very happy to know that you enjoyed your stay with us. We hope you can visit us soon and continue to provide you with excellent service.

8/10 Bien

JUAN

Séjour de 1 nuit en août 2023
Réponse de Alejandra López le 9 oct. 2023
Nos complace saber que haya disfrutado de nuestros servicios en el hotel.

8/10 Bien

Ivoe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 3 nuits en août 2023
Réponse de Rosy Pereira le 16 août 2023
Thank you very much for evaluating our services, we are very happy to know that you enjoyed your stay with us. We hope you can visit us soon and continue to provide you with excellent service.

8/10 Bien

Dick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly an accommodating
Séjour de 5 nuits en juillet 2023
Réponse de Alejandra López le 11 août 2023
Thank you very much for evaluating our services, we are very happy to know that you enjoyed your stay with us. We hope you can visit us soon

6/10 Satisfaisant

Andrea

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en juillet 2023
Réponse de Rosy Pereira le 18 juil. 2023
Estimada señora Andrea, Muchas gracias por la evaluación de nuestros servicios. Esperamos pueda visitarnos pronto y seguir brindándole un excelente servicio.

8/10 Bien

Pia Skov

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de Alejandra López le 15 juil. 2023
Muchas gracias por la evaluación de nuestros servicios. Esperamos pueda visitarnos pronto y seguir brindándole un excelente servicio.