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Avis sur Castle Inn & Suites Anadarko

2 out of 5
Castle Inn & Suites Anadarko
1415 E. Central Blvd., Anadarko, OK

Avis

5,6
Note des voyageurs de 10 (Excellent), d’après 18 avis sur 91." "
Note des voyageurs de 8 (Bien), d’après 14 avis sur 91." "
Note des voyageurs de 6 (Satisfaisant), d’après 14 avis sur 91." "
Note des voyageurs de 4 (Médiocre), d’après 17 avis sur 91." "
Note des voyageurs de 2 (Horrible), d’après 28 avis sur 91." "

5,6/10

Propreté

6,8/10

Personnel et service

5,4/10

Équipements

5,0/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

4/10 Médiocre

Megan, Anadarko

Voyage en famille avec de jeunes enfants
Les points faibles : Infrastructures et conditions de l’hébergement
The price was reasonable and you’re going to pay for what you get. It was clean and what not. Just needs to update the beds. I felt springs when I was sleeping. I booked for 2 nights but left after one night.
Séjour de 2 nuits en mars 2024

2/10 Horrible

Michael

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sam le 11 mars 2024
Hello Michael, sorry to know that your stay did not go as convenient as it's supposed to, I asked all my employees however no one knows what went wrong with your stay. I would really like to know the issues you had, so we can try to fix for your next visit and our future guests. Once again, I am really apologizing for inconvenience.

10/10 Excellent

Jamie

Séjour de 1 nuit en février 2024
Réponse de Chello le 11 févr. 2024
Jamie ,We enjoyed having you stay with us at the Castle Inn and Suites. It's fantastic to hear such positive feedback. Thank you for taking the time to complete a review for us, it helps us to better serve our guests and to improve the guest experience.We look forward to seeing you again soon!Dawn BanovichReservations Specialist

4/10 Médiocre

Fredrick N

Séjour de 1 nuit en janvier 2024
Réponse de Dawn le 15 janv. 2024
Hello Fredrick,Thank you for completing the online review, it helps us to continue to improve our guest experience. We appreciate your business and hope to see you again soon.Sincerely,Dawn BanovichFront Desk/Housekeeping

10/10 Excellent

Francis

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Chello le 17 déc. 2023
Hello Francis!Thankyou for completing a review for us, we appreciate it.It helps us to know how we can continue to improve our guest experience.Dawn BanovichFront Desk/Housekeeping

8/10 Bien

Sandra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My stay
It was good i had no problems while I was there & the staff was really nice & friendly
Séjour de 3 nuits en octobre 2023
Réponse de Chello le 25 oct. 2023
Dear Sandra,We enjoyed having you stay with us at the Castle Inn and Suites, we look forward to seeing you again. Thank you for completing a review, it is always and pleasant to hear our guest enjoyed their stay.We appreciate and value your continued business.Dawn BanovichWeekend Manager and Housekeeper

10/10 Excellent

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed here multiple times and will continue to do so.
Séjour de 3 nuits en juillet 2023
Réponse de Dawn le 10 sept. 2023
Hi Linda,Thank you for choosing Castle Inn and Suites for your lodging needs. We really appreciate you taking time out of your busy schedule to complete a review. Feedback from out valued and loyal customers helps us continue to provide great service to our guests and to improve where we need to. We look forward to your next stay with us!

10/10 Excellent

Sylvester

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
My stay was very comfortable and the food from the restaurant was cook to order.
Séjour de 3 nuits en juin 2023
Réponse de Dawn le 27 août 2023
Thankyou for taking the time to give us your feedback, your opinion matters. It helps us to continue to strive for better customer service for our valued guests. We look forward to seeing you again soon!

4/10 Médiocre

Kelsey

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Keep your shoes on because the floor will make your feet black! Knobs on dressers were gone. There’s a consenstent odor. Water in shower was either reallly cold or blazing hot. No maid service. Given only 2 towels for 4 people for 2 days. Random door inside room leading to someone else’s room. Sketchy hotel.
Séjour de 2 nuits en juin 2023

10/10 Excellent

Karen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Housekeeper is very friendly!
Séjour de 2 nuits en juin 2023

10/10 Excellent

Shelly

Séjour de 1 nuit en mai 2023

8/10 Bien

Rebecca L

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Staff were extremely friendly. Older facility in need of carpet replacement, etc; but room and bedding clean and kept up.
Séjour de 2 nuits en mars 2023
Réponse de Dawn le 25 oct. 2023
Thank you for your feedback, it is important to know how we are doing. Management will be addressing your concerns. Thank you for your valued business and we look forward to your next stay.

10/10 Excellent

Fred

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Manager is excellent
Séjour de 2 nuits en mars 2023
Réponse de Dawn le 25 oct. 2023
Thank you for your review. We always appreciate feedback from our valued guests. We look forward to your next stay.

8/10 Bien

Jesse

Les points forts : Personnel et service et équipements
The hotel does provide a free breakfast to it's customers (limit 2 to a room) every morning beginning at 6:00 am. The breakfast and service were quite satisfactory on the first morning of our stay. My son and I were expecting the same the next morning. We got to the restaurant at 6:20, yet left after being told the cook was still asleep. Having an 11 hour trip to make, we chose not to wait for the kitchen staff. The hotel clerk was kind enough to give us a takeout coffee and apologized for not being able to provide the breakfast, that was advertised as an amenity to it's paying hotel customers. Management does need to address the matter with the restaurant staff for improvement, or simply change the posted time that breakfast will be served. After all, no breakfast can be served or prepared without the cook.
Séjour de 2 nuits en octobre 2022

8/10 Bien

Eugene

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Took a chance!
Old hotel but in good condition. Everything worked!
Séjour de 1 nuit en octobre 2022
Réponse de sam le 5 oct. 2022
Thanks for staying with us and really appreciate for feedback we look forward to see you again in future

6/10 Satisfaisant

Phyllis

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It was convenient, water damage in room & insects
Séjour de 1 nuit en juillet 2022

2/10 Horrible

Lakisha

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was filthy the rooms was also filthy the carpet was very dirty big stains it had roaches crawling around
Séjour de 4 nuits en juin 2022

4/10 Médiocre

John

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
One of the beds was broken in half… the smell was gross… and our tub looked like someone was murdered in it.
Séjour de 2 nuits en juin 2022

6/10 Satisfaisant

Clara

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 2 nuits en octobre 2021

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I'm glad that I was able to have a late check-in after travel delays due to a thunderstorm that started sooner than my weather app on my predicted. I changed weather apps, lol.
Séjour de 1 nuit en juillet 2021

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Property was old and in poor shape for the price. We were concerned about the loud argument outside our room at 5:00 AM.
Séjour de 1 nuit en juillet 2021

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property looks nothing like what is pictured on the website! This hotel needs to be taken off your website until the pictures are updated to what it really looks like. Run down, dirty very very outdated!
Séjour de 2 nuits en juillet 2021

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté
You get what you pay for. Definition of a ‘roach motel’. There were flies in the room from the second I checked in. Sheets and pillow just have a dirty feel. Only had a half roll of toilet paper in the room with no backup roll
Séjour de 1 nuit en juin 2021

8/10 Bien

Nathan

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en mai 2021

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I'd stay again if there are no other options
Front Desk, very polite and helpful. Mini fridge didn't work, was brought a working one right away. Free breakfast was made to order and worth every penny. Showering was an experience. Could not get a steady temp on the water. Really tested your reflexes to get under the water at the right time as it made it's way from frigid cold to scalding hot and then back again. The wife prefers a bath, but that was not an option. No way to plug the tub. Had to go buy a stopper. Bring your own toilet paper. The provided paper could not have even been 1-ply. Is there such a thing as 1/2 ply toilet paper? Neighbors were noisy every night of the stay. Only 2 available outlets in the room. Very difficult to charge electronics. We also brought our own coffee maker (5-night stay). Had to go buy a surge protector in order to plug in our phones, ipad, vapes, etc. They cleaned the room every day, but by day 2 it had become too much trouble to put the new towels away, so they just laid them on the counter by the sink.
Séjour de 5 nuits en avril 2021

4/10 Médiocre

Jacob

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Would not recommend this place
The carpet and furniture were filthy. The carpet had cigarette burns all over it. The king size mattress was on a queen boxspring so we couldn't sit on the edge of the bed without falling off. I tried to take a shower had soap and shampoo on and the water just stop working so i had to use the cold bottle water frim my ice chest because the microwave didn't work.
Séjour de 1 nuit en avril 2021

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Very poor value. The heater barely warmed the room and with only 1 blanket in the room, it was a cold night. It is an old facility that needs repairs ie: parts of the ceiling were falling down due to moisture, shower fixtures were loosely hanging, half of the lamps didn't work (tried them in other outlets where other lamps were working and they didn't work there either). The nightly rate was about double what I would expect for what I received. Glad it was only 1 night.
Séjour de 1 nuit en février 2021
Réponse de Sam le 11 févr. 2021
Hello Guest, thank you for your feedback, I apologize for your unpleasant stay, you did not mention your name or room number but I will find out which room needs to be corrected, and I will make sure to correct all the issues you mentioned, Once again I am sorry for your inconvenient.

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en octobre 2020
Réponse de Sam le 17 oct. 2020
Hello Guest, its look like your stay not went well, we apologize for inconvenience. Thank you

2/10 Horrible

Juliet

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awful outdated place
Very old out dated place. Beds were hard as rock. Pillows flat as can be. Not worth what I paid at all. Say it comes with breakfast but only for 2 people. Then you can only chose one of 4 things. Then it was very gross food on top of that. Would not recommend at all
Séjour de 1 nuit en septembre 2019
Réponse de Sam le 21 oct. 2019
Hello Juliet, Thank you for your feedback, I am sorry for your unpleasant stay at our property, I will share this review to my management & will work on concerns you mentioned. Thank you.

2/10 Horrible

Jose

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bed big bites
Bed bug bites in the room had to change rooms and still same issue.
Séjour de 2 nuits en août 2019
Réponse de Sam le 18 août 2019
Hello, Thank you for your review, I apologize for inconvenience you felt during your stay, I will make sure to discuss this matter to the right department & try to solve issue asap.

8/10 Bien

Marc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019
Réponse de Sam le 16 juil. 2019
Hello Mr. Marc, Thank you for your positive feedback, this will give us more energy to our best, will try our best to raise hospitality. We appreciate your business.

4/10 Médiocre

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The front desk was nice and quick but the rooms are terrible and the location is sketchy, at best. Had we been needing to stay more than 1 night, we would have left. The bathroom was disgusting and our fridge wasn't on. However, the best were nice and hard, which I actually prefer.
Séjour de 1 nuit en juillet 2019
Réponse de Sam le 15 juil. 2019
Thank you for your feedback, I personally apologize for your unpleasant stay, your feedback helps us to correct the issues guests facing. I will forward this issue to maintenance and housekeeping department. Will try to improve our hopitality. Thanks.

2/10 Horrible

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel clerk wasn’t there when we got there, the office was locked and we had to call her on her cellphone. The walls had holes in them, the mattress hasn’t been changed in 15+ years, the smoke detector was hanging off of the ceiling by a wire, the carpet was old and matted together, and the paint wasn’t even white anymore. This place is an absolute dump. Save your money and sleep in your car. This place is absolute trash.
Séjour de 1 nuit en juillet 2019
Réponse de Sam le 9 juil. 2019
Hello, Thank you for your feedback, I personally apolozise for your unpleasant stay at our property, I will make sure to take this to our maintenance department & correct all. once again thanks to draw our attention.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Decent stay
This ended up being a good option for staying in the area. Staff was nice, the free breakfast was limited but ok. Room was clean for the most part and the beds were comfortable enough. I wasn't expecting a 4 or 5 start hotel, so this was fine for the purpose needed.
Séjour de 2 nuits en juin 2019
Réponse de Sam le 25 juin 2019
Hi, thanks for your stay & possitive feedback, now is our part to follow the corrections guide and try to improve our rooms & improve our guest satisfactions. once again thanks for giving us opportunity to serve your needs.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Good place to lay your head and great breakfast. Pool wasn’t in working order so I wouldn’t stay if I had kids.
Séjour de 1 nuit en mai 2019
Réponse de Sam le 25 juin 2019
Hello, Thank you for your feedback, this will help us to improve our hospitality, will try to keep work hard to safisfied our guest. Thanks.

6/10 Satisfaisant

Patrick

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 4 nuits en avril 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2019

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Improved
Much better cared for place that when I stayed there last year.
Séjour de 1 nuit en février 2019

4/10 Médiocre

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
was newly remodeled window units make for watching tv a little hard to here as i have hearing aids. seal around front door not good.let cold air in. at ck in was cold outside.took over an hour for the room to heat up
Séjour de 1 nuit en février 2019

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2019

6/10 Satisfaisant

Maria

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Okay for overnight stay
Check in area smelled ugly. Beds were uncomfortable.
Séjour de 1 nuit en décembre 2018

10/10 Excellent

Erin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice hotel stay; pleasant relaxing stay
Came to stay with my boyfriend while he was in town for work; Owner very caring and always checking in to see if things are ok, fresh and homemade breakfast set up like a restaurant, hotel room was warm, and was very happy to be able to wash my laundry as well
Séjour de 1 nuit en décembre 2018

4/10 Médiocre

Jamiko

Les points forts : Confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Poor Stay
It was not good the shower did not have hot water, the water pressure was low the ceiling leaked water. The heater did not work the bathtub had paint chipped in it. The only good thing was that amazingly comfortable bed and the room was kinda clean. I will never go again.
Séjour de 1 nuit en novembre 2018

10/10 Excellent

Teatra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome
The hotel and staff was very courteous
Séjour de 2 nuits en septembre 2018

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cancelled within hours. Girlfriend arrived 1st...called me refusing to stay. Said was dirty and looked like flop house. Called to cancel and rag head owner got rude and said he was charging anyway and said call you. Thats was a joke. Hit free cancel on booking
Séjour de 1 nuit en août 2018

4/10 Médiocre

Voyageur vérifié

Séjour de 1 nuit en août 2018

8/10 Bien

Kent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall good stay
The free breakfast was great- made to order and staff were very friendly
Séjour de 4 nuits en juillet 2018

2/10 Horrible

Lawrence

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Rank stay
My biggest complaint about my stay here is the cleanliness of the room. The room smelled terrible, almost like cat pee. I felt like I shouldn’t take my shoes off walking on the floor. Cleanliness is a big deal and this hotel doesn’t have it.
Séjour de 1 nuit en juillet 2018

6/10 Satisfaisant

Voyageur vérifié

Motel stay
It was okay. Room needs to updated.
Séjour de 1 nuit en juillet 2018

4/10 Médiocre

Becky, Oklahoma

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Yucky
This is a old hotel - which is fine. BUT - it should be clean. Even the office was cluttered. The room didn't smell good, and there were dead bugs in the bathroom.
Séjour de 1 nuit en juin 2018