Dear Ewa, We're very sorry to hear that you didn't enjoy your stay with us. Because the rooms were empty for a long time we have a problem with a lot of our coffee machines. We are busy with solving this problem. We're very sorry to hear that this affected your stay. All of our rooms have their own heating/airco system. In case you can't get it to work. We can check in the computer of the airco/heating and change it easily at reception. When you don't want us to enter the room we ask everyone to put a do not disturb sign on the door. In this case we won't enter your room. The bicycles are from a company outside the hotel. I can see in our system that you didn't rent the bikes. I don't understand. Because we know you as our regular customer we gave you a free upgrade on arrival. We're very sorry to hear that you aren't coming back anymore.

Dear Bilel. Thank you for leaving this great review. We will talk with our housekeeping department about your remark. It is possible to have an extra pillow so I don't understand what went wrong. We're very sorry for this.

Dear Bilel, Thank you for your nice review. We will inform our housekeeping department about your review and we will see how we will improve in this remark in the future.

Dear Aimad, Thank you for leaving this great review. We look forward welcoming you another time.

Dear Theo, Thank you for leaving this great review. We'll hope to see you another time in our hotel.

Dear Christelia, Thank you for this nice review. Hopefully we can welcome you another time.

Dear Chloe, Thank you for leaving this nice review. We hope to welcome you another time in our hotel.

Dear Mohamed, Thank you for rating our hotel. We hope to welcome you again in the future.

Dear Nathalie, Thank you for your perfect review. Hopefully we can welcome you another time in our hotel.

Dear Sir/Madam, Thank you for leaving your review and our apologies that your stay wasn't as expected. Our check in is from 15:00, as you were arriving early we tried to give you already a room before that time. The receptionist informed you that it was a room on the 1st floor as we saw your request for a quiet room and we didn't have anything else available at that time, We could have moved you easily to another room, if not available on that day then the following day. We do hope to welcome you another time in the future.

Dear Anonymous, Thank you for leaving this perfect review. Hopefully we can welcome you another time soon.

Dear Celine, We're sorry to hear that you didn't fully enjoy your stay. Is it possible to contact us for more details of your stay so we can make your next stay perfect?

Dear Anonymous, ** Thank you for sharing with us your lovely review following your recent stay at our hotel. We are delighted to read that you were warmly greeted by our professional staff and that they provide the best assistance. It gives us great pleasure to know that you appreciated your room and our hotel facilities such as our extensive buffet breakfast. Regarding the distance from the city centre, actually our hotel is just 4 km from the best known tourist attractions such as the Dam Square, Rijksmuseum, Van Gogh Museum which can be reached in about 20 minutes taking the tram or train. Our hotel is more than a 4 stars hotel; it is a perfect location for a relaxing holiday a little bit far away from the hustle and bustle of the city. We do hope to welcome you back for another VALUE stay.

Dear Anonymous, Thank you for leaving a review. All our rooms have their own individual airco/heating system where you also find a ventilation system. We have some rooms where it is not possible to open the window, but it is possible to ventilate the room. In case you will return to our hotel please inform our reception that you prefer a room where the window can open, we can check what we have available and otherwise change you the next day.

Dear Anonymous, We are sorry to hear that your stay wasn't as expected. Is it possible to contact us for more infomation.

Dear Anonymous, Thank you for posting your comments, your feedback encourages us to constantly improve upon our services. It was a pleasure having you with us and thank you for taking the time to review your recent stay at our hotel. We are delighted to read that you have enjoyed our facilities, the comfortable room and the amenities, as well as the services provided by our dedicated team members. Additionally I must thank you for your kind words, we are incredibly grateful for your high recommendation of our hotel! We look forward to welcoming you back soon.

Dear Vincent, Thank you for leaving a nice review. Hopefully we can welcome you another time and make your stay perfect next time

Dear Camille, Thank you for leaving this great review. We really hope to welcome you another time.

Dear Anonymous, We're sorry to hear that you didn't enjoy your stay.

Dear Anonymous, Thank you for leaving this review. Hopefully we can welcome you another time in the future,

Dear Cheick, Thank you for leaving this perfect review. We are very happy to hear this.

Dear Anonymous, Thank you for leaving this great view. We'll hope to welcome you another time in the future.

Dear Anonymous, Thank you for this wonderful review. Maybe till next time?

Dear Baptiste, Thank you for leaving you feedback in our enquiry, even though your experience with us was not what you expected, we appreciate you have taken the time to point things out. We have a lot of different rooms in our hotel because of the type of building. We have rooms on 10 different floors so the view of the rooms is not simular from every window. It is really easy for us to give you another room on another floor, if you don’t like the room or the view. I am glad you made the remarks about the cellphone, the sheets and the employee. As you can imagine, we can not see 24/7 what our staff is doing. The things you mentioned are not tolerated, needs to be changed and will be discussed in our next staff meeting. I’m happy you did enjoy your stay in our sister hotel XO Hotels Park West, although of course I wished that you liked your stay in our XO Hotels Blue Tower too. Unfortunately we cannot turn back in time, therefore we can only send our sincere apologies for the disappointment you felt about your stay with us. Hopefully you will return to our beautiful city in the future and you will choose a stay in our hotel again. It will be our pleasure to welcome you another time in our hotel! Met vriendelijke groet, Kind regards, Mariëlle de Wilde Hotelmanager