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Avis sur Extended Stay America Select Suites - Provo - American Fork

2.5 out of 5
Extended Stay America Select Suites - Provo - American Fork
57 N 900 W, American Fork, UT

Avis

6,2
Note des voyageurs de 10 (Excellent), d’après 70 avis sur 293." "
Note des voyageurs de 8 (Bien), d’après 47 avis sur 293." "
Note des voyageurs de 6 (Satisfaisant), d’après 59 avis sur 293." "
Note des voyageurs de 4 (Médiocre), d’après 61 avis sur 293." "
Note des voyageurs de 2 (Horrible), d’après 56 avis sur 293." "

7,0/10

Propreté

6,8/10

Personnel et service

5,6/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Traci

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It smells so bad in the hallways. Couldn’t get the TV to work.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 12 mai 2024
Dear Traci, We apologize for the unpleasant smell you encountered in the hallways during your stay. Your comfort is important to us, and we are actively addressing this issue to ensure a more pleasant environment for our guests. Regarding the TV, we regret any inconvenience and encourage guests to reach out to our front desk for immediate assistance with technical difficulties. Your feedback is valuable, and we appreciate you bringing these concerns to our attention. We are committed to improving our services and would welcome the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management

6/10 Satisfaisant

Santiago

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Hugh
Séjour de 2 nuits en mai 2024
Réponse de Hotel Management le 10 mai 2024
Dear Santiago, Thank you for sharing your feedback. We understand the importance of providing all our guests with a comfortable and satisfactory experience. We apologize if your stay did not meet your expectations. Your comments regarding the room conditions and breakfast availability are concerning, and we will address them with our team to ensure improvements are made. We appreciate your input as it helps us to identify areas for enhancement. If you would like to discuss your experience further or provide additional details, please feel free to reach our management team. We value your patronage and hope to serve you better in the future.Sincerely, Hotel Management

6/10 Satisfaisant

Lynsey

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The bed was very hard.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 26 avr. 2024
Dear Lynsey, We are sorry the bed did not meet your comfort expectations during your stay. We understand the importance of a good night's sleep and regret any inconvenience caused. Guest comfort is our priority, and we appreciate your feedback. If you have any further comments or if there is anything we can do to enhance your experience in the future, please feel free to reach out to us directly. We value your patronage and hope to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management

8/10 Bien

Walter J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 16 nuits en mars 2024

2/10 Horrible

Johnathon, Draper

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I check into the property in room 303. Went to bed after showering. Felt small black bugs crawling on me jumped back in the shower. went down to let the front desk clerk know of the situation. She did offer to switch the room but I decided to go to a different hotel. The next hotel was perfect. I stayed at extended stay for only an hour.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 15 avr. 2024
Dear Johnathon, We deeply regret the distressing experience you encountered during your brief stay with us. Your account of encountering insects in your room is alarming, and we apologize for any discomfort caused. We appreciate your patience and understanding during this inconvenience. Rest assured, we have promptly addressed the issue with our pest control team to prevent such occurrences in the future. While we understand your decision to relocate, we hope you will consider giving us another chance to provide you with the exceptional experience that many of our guests have come to expect. Your feedback is invaluable, and we are committed to ensuring a more pleasant stay should you choose to return. Sincerely,Hotel management

2/10 Horrible

Kaleb

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The entire place smelled like a greenhouse.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 14 avr. 2024
Dear Kaleb, We apologize for the unpleasant odor you encountered during your stay. Maintaining a fresh and inviting atmosphere is our priority, and we regret that we fell short of this standard during your visit. We take your feedback seriously and will investigate the cause of the odor to ensure it is promptly addressed. Your comfort and satisfaction are important to us, and we apologize for any inconvenience this may have caused. Should you choose to stay with us again in the future, we are committed to providing you with a much more pleasant experience. Thank you for bringing this matter to our attention.Sincerely,Hotel management

8/10 Bien

Elysha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great at our stay at the Extended Stay America. The only thing we didn’t like was the smell of dog urine in the hallway it was pretty strong. But everything else was clean, so was our room. Excellent! Would visit again hopefully the dog urine smell issue is resolved by then
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 14 avr. 2024
Dear Elysha, We are delighted you had a great stay at Extended Stay America! Thank you for your kind words about the cleanliness of your room and our overall accommodations. We appreciate your feedback regarding the smell in the hallway and assure you that we're actively working to resolve this issue. We look forward to welcoming you back soon!Sincerely,Hotel management

6/10 Satisfaisant

shana

Voyage en famille avec de jeunes enfants
Room was very dirty
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 24 mars 2024
Dear shana, Thank you for choosing our hotel for your stay. We were disappointed to read about the cleanliness issues you encountered and sincerely apologize for not living up to your expectations. Although this does not change what transpired, we will review your comments with our housekeeping team to ensure we are well-poised to serve our guests better moving forward. We value your feedback and truly hope you will give us another chance to provide the flawless experience you should have received on this visit.Sincerely,Hotel Management

6/10 Satisfaisant

Christopher

Voyage d’affaires
Les points faibles : Équipements
No appliances at all
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 4 mars 2024
Dear Christopher, Thank you for taking the time to share your comments. We aim to provide every guest with the exceptional experience expected of us; however, we failed to do so, and we apologize if the lack of appliances impacted your stay. We've shared your concern with the appropriate individuals, and we're following up to figure out how to enhance our guest experience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

2/10 Horrible

Jacob

Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Smelled like Vomit and bring your own pillow.
Got off the elevator and the entire hallway smelled like vomit. Also, the pillows were so bad I had to put one sideways and it was still too flat.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 25 févr. 2024
Dear Jacob, Thank you for your recent stay at our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

4/10 Médiocre

Julie

Voyage en groupe, Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Very pet friendly if you pay the additional fee, but the hallways and stairwells smell horrid (like rotten, fetid garbage and old fried food), the walls are thin so guests hear every person walking by the door, and we were greeted by a pubic hair in the bathtub upon arrival to our room.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 24 févr. 2024
Dear Sergio, Thank you for choosing us and sharing your feedback. We sincerely apologize for the discomfort you experienced during your stay. Providing a clean and comfortable environment for all our guests is our top priority, and we regret any inconvenience caused by the issues you encountered. Please know that we take your feedback seriously and will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back to provide you with a much-improved experience. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

10/10 Excellent

John, Heber City

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The deal was very friendly and accommodating. She looked up movie times for me when I mentioned I was planning on going to the cinema nearby.
Séjour de 1 nuit en février 2024

4/10 Médiocre

Daniel

Les points faibles : Infrastructures et conditions de l’hébergement
Pass
For a non smoking facility, the pace smelled so bad of smoke and marijuana. The floors and elevator smelled as if someone cooked food in there 24/7 Not the cleanest but not the worst
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 22 févr. 2024
Dear Daniel, We apologize for the unpleasant odor you experienced during your stay. Maintaining a smoke-free environment is a priority, and we'll address this issue to ensure compliance with our policies. Additionally, we'll investigate the cleanliness concerns you raised to improve our standards. Your feedback is invaluable in our efforts to enhance the guest experience. We're sorry for any inconvenience caused and appreciate your understanding. We hope you'll give us another chance to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

10/10 Excellent

Adam

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en février 2024

8/10 Bien

Eddie

Séjour de 2 nuits en février 2024

4/10 Médiocre

Brian

Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Richard

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en février 2024

10/10 Excellent

Jesus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Abelardo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent stay
Excellent stay per usual but would love some access complimentary coffee!
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 11 janv. 2024
Dear Paul, Thank you for choosing Extended Stay America! We're delighted to hear you had an excellent stay. We appreciate your suggestion regarding complimentary coffee and will certainly consider it for future improvements. Your feedback is invaluable, and we look forward to welcoming you back for another great experience!Sincerely,Hotel Management

6/10 Satisfaisant

Lawrence

Les points forts : Propreté
Les points faibles : Équipements
Fairly comfortable, no frills hotel, unless you really are stating awhile. Kitchen facilities were very good.
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Management le 9 janv. 2024
Dear Lawrence, Thank you for your feedback. We're glad that you found our hotel comfortable and appreciated the kitchen facilities. Our aim is to provide a convenient and comfortable stay, and we apologize for any inconvenience you may have encountered. We hope to welcome you back for another pleasant stay in the future. Sincerely,Hotel Management

4/10 Médiocre

Steven

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing Staff
Great place to stay with amazing staff, helpful and engaging!
Séjour de 4 nuits en janvier 2024

10/10 Excellent

Brooklyn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful Staff!!
Not going to lie, I was afraid to stay here from all of the rumors I’ve heard. BUT!! It was seriously amazing. Staff was the friendliest I’ve ever seen in a hotel. It was clean and quiet. Very comfortable and safe. I will definitely go back in the future!! Thank you to all the staff who were so welcoming and supportive.
Séjour de 18 nuits en décembre 2023
Réponse de Hotel Management le 10 janv. 2024
Dear Brooklyn, We're thrilled to hear about your positive experience at Extended Stay America! Your kind words about our friendly staff and the overall comfort of your stay mean a lot to us. We're delighted you felt welcomed and safe. Thank you for choosing us, and we look forward to hosting you again in the future!Sincerely,Hotel Management

10/10 Excellent

Yonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Yonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Paul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great staff!
Front staff is excellent and accomadating! Clean rooms and easy going stay.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

Omar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was great!
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 16 déc. 2023
Dear Omar, At Extended Stay America, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. We appreciate your patronage and look forward to welcoming you back soon!Sincerely,Hotel Management

10/10 Excellent

Abelardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

debra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 14 nuits en novembre 2023

10/10 Excellent

Erica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en octobre 2023

10/10 Excellent

Abelardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Betsey

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was the stinkiest hotel I have ever stayed in. There is just a hallway/ vestibule at the check in desk. It smelled like stale cigarette smoke. When you pass through the door to the hallway to the rooms there is a new but equally offensive smell. Just when you think it can’t get worse, the elevator is even worse. The floor we were in had such a strong chemical smell it was as if someone had poured out a bottle of cleaner to cover up another smell. Our room had yet another toe curling smell. The first night I couldn’t take a deep breath all night because the smell was so bad. We had to buy a candle for the remaining days. We were given 2 towels and two wash cloths. No hand towel to dry our hands on. I had to buy myself a towel because every time we went to the front desk the door was closed. There is no maid service which is no big deal, but there were signs (missing valuables) that someone had been in our room while we were gone.
Séjour de 4 nuits en novembre 2023
Réponse de Hotel Management le 29 nov. 2023
Dear Betsey, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

2/10 Horrible

Kayla

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Horrible
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 21 nov. 2023
Dear Kayla, Thank you for sharing your experience with us. We deeply regret that we fell short of your expectations and would like to apologize for any inconvenience you may have experienced during your stay with us. We understand that this may have impacted your overall experience, and we genuinely apologize. We sincerely hope that you will consider giving us another chance to serve you in the future and allow us to make things right by providing you with the kind of experience you deserve.Sincerely,Hotel Management

4/10 Médiocre

James

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The place was a dive
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 21 nov. 2023
Dear James, Thank you for sharing your review. We would like to apologize for the experience you had during your stay at our hotel. We aim to provide every guest with exceptional hospitality, and we regret that we were not able to meet your expectations. We appreciate your feedback and hope you will give us another chance to make it right. We will do everything in our power to ensure that your next stay with us is memorable. Thank you again for taking the time to share your thoughts with us.Sincerely,Hotel Management

10/10 Excellent

Todd

Séjour de 1 nuit en novembre 2023

10/10 Excellent

Todd

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
East breezy
It was nice that they had availability so late at night and check in was a breeze.
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Carrie

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Carrie

Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service
No Front Desk Available
There was no front desk clerk. We did show up pretty late but I did email to let them know we will be arriving pretty late. They did have a phone and an ext to call but we had to stand there for 30 min. trying the number over and over again. I in fact had to knock on the window to see if the clerk may have fallen asleep. Finally after knocking on the window and continue to call we did finally get someone to check us in. It did say there would be a grab and go breakfast. As we walked by the front desk it was still closed and no breakfast or anyone to help us.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 31 oct. 2023
Dear Guest, Thank you for taking the time to share your comments about your recent stay with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. Moreover, we regret any disappointment you experienced due to our grab-and-go complimentary breakfast. It is never our intention to mislead; therefore, we apologize for any miscommunication and frustration this caused. Thank you for staying with us while visiting the area, and we hope to have another occasion to host you.Sincerely,Hotel Management

10/10 Excellent

VALERIE, Montrose

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly front desk, fast check in
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 28 oct. 2023
Dear VALERIE, Thank you for reviewing your stay at Extended Stay America. We're delighted to read that you had a positive experience with our friendly front desk staff and that the check-in process was fast and efficient. We strive to provide a welcoming and smooth experience for our guests, and we're glad that our team members contributed to your satisfaction. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management

6/10 Satisfaisant

James

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Probably won't go again
Clean and basic. Water was hard enough to give you a concussion in the shower.
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 26 oct. 2023
Dear James, Thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, especially your clean room, we are disappointed that we did not meet your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management

2/10 Horrible

Donavan

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023

4/10 Médiocre

Jeff

Voyage en famille
Les points faibles : Équipements
We got what we paid for. No supplies in kitchenette
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 18 oct. 2023
Dear Jeff, Thank you for taking the time to rate our hotel. We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We are sorry for your disappointment regarding the dishware policy. Dishes and cooking supplies are available for purchase. We will share your feedback with our front desk team to better communicate our services and amenities during guest arrivals. We value your business and hope to have the opportunity to make things right and provide you with a more positive experience in the future.Sincerely,Hotel Management

4/10 Médiocre

Rebecca

Voyage en groupe
Les points faibles : Équipements
They entire building smelled like an ashtray despite it being a "no smoking" facility
Séjour de 1 nuit en octobre 2023
Réponse de Hotel Management le 15 oct. 2023
Dear Rebecca, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. We are a non-smoking hotel, yet we do provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you for being our guest; we look forward to your return visit.Sincerely,Hotel Management

4/10 Médiocre

Stacy

Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The room was drab dreary.
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 2 nov. 2023
Dear Stacy, Thank you for the honest comments about your stay with us, and we apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management

10/10 Excellent

Genesis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Craig, Morgan

Les points forts : Personnel et service
Les points faibles : Propreté
Though it's a nice building in decent shape, even though I was in a non smoking room, by the time I left, all my clothes smelled like smoke.
Séjour de 1 nuit en septembre 2023
Réponse de Hotel Management le 3 oct. 2023
Dear Craig, Please accept our apologies for the overall disappointing experience. We take pride in providing our guests a clean, fresh environment; therefore, we apologize for anything overlooked during your stay. We have shared your feedback with our housekeeping staff to rectify this immediately. Thank you for being so patient, and we hope to have another opportunity to show you the outstanding hospitality you deserve.Sincerely,Hotel Management

10/10 Excellent

Misty

Séjour de 1 nuit en septembre 2023