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Avis sur The Swan at Grasmere - The Inn Collection group

4 out of 5
The Swan at Grasmere - The Inn Collection group
Keswick Road, Grasmere, Ambleside, England

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 191 avis sur 431." "
Note des voyageurs de 8 (Bien), d’après 162 avis sur 431." "
Note des voyageurs de 6 (Satisfaisant), d’après 59 avis sur 431." "
Note des voyageurs de 4 (Médiocre), d’après 14 avis sur 431." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 431." "

9,0/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2019

8/10 Bien

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2018
Réponse de Camilla, Reception Supervisor le 14 août 2018
Dear Daniel, Thank you for your review. We hope to welcome you back soon to Macdonald Swan Hotel. Kind regards, Camilla, Reception Supervisor

8/10 Bien

Stockdale

Les points forts : Propreté, personnel et service, confort de la chambre
Tres bon hotel
Excellent hotel bien qu'un peu cher. Tres bien situe pour explorer le Lake District, parking gratuit, personnel sympa et chambre particulierement comfortable. Excellent restaurant servant de la cuisine locale ainsi qu'un petit dejeuner copieux.

8/10 Bien

Robert

Voyage en famille
Les points forts : Propreté et équipements
The location is great, just outside the village of Grasmere. The gardens were lovely and we had a family gathering there. Our room was a bit small for the two of us and we had to carry suitcases up the stairs. The service was good and the staff was friendly, however it took us two days to get some room maintenance even after reporting each day. The meals were quite good but the special last night of a stir fry with duck was not. Sadly the duck was over cooked; breakfast were okay although they mixed up the servings. Fortunately we caught the problem before my husband ate something that would have caused a serious reaction. It was very busy so perhaps the staff was overwhelmed.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Tinker

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Had trouble with trains. They accommodated us.
Séjour de 3 nuits en mai 2024
Réponse de Guest Experience le 14 mai 2024
Thank you for your feedback. We hope to see you again.

10/10 Excellent

Mark

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Proper old fashioned country pub, very nice comfortable rooms food quality was excellent and the staff very friendly. Good location easy to get to other places and grassmere is an easy walk. Overall couldn’t fault it.
Séjour de 2 nuits en mai 2024
Réponse de Guest Experience le 8 mai 2024
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

10/10 Excellent

Tracy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We had a really lovely three nights at The Swan. The staff were great, the food tremendous and we had a cracking room with with a view out to the hills. Highly recommended, we will return! Thank you
Séjour de 3 nuits en avril 2024
Réponse de Guest Experience le 22 avr. 2024
Thank you so much for the kind words. We loved reading about your time spent with us.

10/10 Excellent

Jill

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful old building, nice staff and food.
Séjour de 2 nuits en mars 2024
Réponse de Guest Experience le 26 mars 2024
Thank you for taking the time to share your feedback. We would love to welcome you back soon.

6/10 Satisfaisant

Kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Food was excellent but too many dogs allowed in the restaurant
Séjour de 1 nuit en février 2024
Réponse de Guest Experience le 5 mars 2024
Thank you for your feedback.

8/10 Bien

JO

Les points forts : Équipements
M
Séjour de 1 nuit en février 2024
Réponse de Guest Experience le 5 mars 2024
Thank you for your rating. We would love to welcome you back. :)

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Really enjoyed our stay at the Swan, will return at some point.
Séjour de 2 nuits en février 2024
Réponse de Guest Experience le 21 févr. 2024
We would love to welcome you back. Thank you for taking the time to share your feedback.

8/10 Bien

Brian

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Guest Experience le 21 févr. 2024
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

S

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect short break
The hotel was so convenient, a 10 minute stroll to Grasmere but the location was perfect, the best of both worlds. The satff, food and atmosphere added to the hotel stay, we cannot recommend them more!
Séjour de 2 nuits en février 2024
Réponse de Guest Experience le 21 févr. 2024
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

6/10 Satisfaisant

Richard

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 1 nuit en février 2024
Réponse de Guest Experience le 15 févr. 2024
Thank you for taking the time to rate us.

10/10 Excellent

Adrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
First Class Service
The Staff were excellent, very customer focused and were always approachable. Thoroughly enjoyed our visit and will return.
Séjour de 4 nuits en février 2024
Réponse de Guest Experience le 15 févr. 2024
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

6/10 Satisfaisant

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Guest Experience le 8 févr. 2024
Thank you for taking the time to rate us.

8/10 Bien

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Swan team le 25 janv. 2024
Thank you for your review!

8/10 Bien

Gillian

Les points forts : Propreté, personnel et service, confort de la chambre
Diamond wedding stay
We loved the refurbished bedroom very tastefully done &spacious The food was very good Staff friendly Only complaint was nobody to help elderly people to get their suitcases upstairs but apart from that we were very happy
Séjour de 2 nuits en janvier 2024
Réponse de Swan team le 25 janv. 2024
Thank you for your positive feedback.All staff are readily available to help in any circumstances.I apologise this wasn't offered upon your arrival.We are, however, very glad you were happy with your stay overall!

10/10 Excellent

Neil

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly and helpful staff
Séjour de 1 nuit en janvier 2024
Réponse de Swan team le 25 janv. 2024
Thank you very much for a positive review!

8/10 Bien

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room really quiet and dark which supported in getting a good nights sleep. Food and drinks nice and reasonably priced.
Séjour de 2 nuits en janvier 2024
Réponse de Swan team le 25 janv. 2024
Thank you for your review!

10/10 Excellent

Terry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Christmas bolt hole
Great well located hotel to explore the Lakes from. Recently renovated and attractive decoration throughout. Busy Christmas period and staff worked really hard to keep everyone happy. Great for dogs as well!
Séjour de 2 nuits en décembre 2023
Réponse de Guest Experience le 16 janv. 2024
Thank you for taking the time to share your feedback with us. It is truly appreciated. I will ensure your kind words get passed on.

10/10 Excellent

Amal

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Guest Experience le 16 janv. 2024
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Leslie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Flawless! Can’t fault anything!
Amazing stay, that amazing we decided to extend our stay to another night! Can’t fault anything. Food is also great! Great dog friendly pub too. Will definitely recommend this place. We will sure be returning! Thank you
Séjour de 1 nuit en novembre 2023
Réponse de Guest Experience le 14 nov. 2023
Thank you so much for your kid words. We would love to welcome you back soon.

10/10 Excellent

Bronwen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Food needs to improve, fantastic setting, brilliant staff, hotel upgraded to a high standard, the food let’s it down, especially the under cooked bacon & sausages at breakfast, & the greasy chips at dinner time.
Séjour de 4 nuits en août 2023
Réponse de Swan team le 17 oct. 2023
thank you for your comments all feed back is welcome

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous.😊We’ll be back.
Séjour de 1 nuit en septembre 2023
Réponse de Guest Experience le 28 sept. 2023
We would love to welcome you back:)

10/10 Excellent

Neil

Séjour de 2 nuits en septembre 2023
Réponse de Guest Experience le 23 sept. 2023
Thank you for your rating. We would love to welcome you back.

8/10 Bien

Maria

Voyage en couple
Staff were very helpful and pleasant
Séjour de 1 nuit en septembre 2023
Réponse de Guest Experience le 23 sept. 2023
Thank you for your feedback. We would love to welcome you back.

10/10 Excellent

Philip R

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was clean and very walkable. The entire area was absolutely beautiful. The room was large and clean.
Séjour de 1 nuit en septembre 2023
Réponse de Guest Experience le 23 sept. 2023
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

10/10 Excellent

Jake

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Top spot in the lakes
Excellent, friendly and helpful staff, lovely clean room. Great location, just a fab hotel!
Séjour de 2 nuits en septembre 2023
Réponse de Guest Experience le 23 sept. 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable hotel
A very comfortable hotel in a beautiful area, within a short walk of Grasmere. Very helpful staff.
Séjour de 4 nuits en septembre 2023
Réponse de Guest Experience le 23 sept. 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 Excellent

Phil

Séjour de 1 nuit en septembre 2023
Réponse de Guest Experience le 23 sept. 2023
Thank you for your rating. See you again soon.

6/10 Satisfaisant

Terry

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Re my 2 star rating for staff and service - I would have given staff at least 4 stars (maybe 5 ) but for a hotel which has always been a slightly higher class hotel and considering the food and drink prices thinks it still is then coming down for a meal is an experience ! Want an aperitif ? Queue at the bar and get your own . Decide on what you want to eat ? Queue at the bar to order . Bottle of wine ( Minimum £26 ) queue at the bar for a bottle and wineglasses ! Breakfast ? find yourself a table and order your breakfast at the bar . It feels like a very expensive Wetherspoons ! My wife wanted a starter and a dessert , I wanted a main course so we asked if we could have the starter and my main served at the same time - No problem ! It didn't happen - they brought the starter and I sat expecting my main course . After 10 mins I asked about it and the waitress dashed off to get my meal - 10 mins later I got it , my wife had finished eating ! the pie was very nice but the carrots , broccoli and french beans hadn't seen a pan - I couldn't cut them with the knife ! So a bit disappointing I'm afraid .
Séjour de 1 nuit en août 2023
Réponse de Guest Experience le 23 sept. 2023
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

10/10 Excellent

Louisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely, comfortable stay
Lovely hotel, in a great location, that’s easily walkable to the local village, Grasmere. Very comfortable bed and good sized room. Really nice breakfasts each morning, that set you up for the day! We really liked Wordsworth’s chair too!
Séjour de 3 nuits en août 2023
Réponse de Guest Experience le 23 sept. 2023
Thank you so much for your recent review. It made our day!

8/10 Bien

Karen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was pleased that we were able to switch from a rear facing room to the front of the building. Best room views are at front of the hotel but as they’re next to a busy road which could sometimes be a bit noisy it would not suit everyone. Room was spacious and comfortable. Bathroom was fabulous. Food was good and I liked the policy of trading a morning room clean/bed made service the next day for a free drink each at the bar. We aren’t messy anyway, just shook duvet and plumped up pillows so wasn’t an inconvenience.
Séjour de 2 nuits en août 2023
Réponse de Guest Experience le 23 sept. 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

6/10 Satisfaisant

Mal

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Lovely hotel, except catering.
A superb hotel in a great location, very well fitted out with quality fittings. Somewhat confusing with high end menus - posh words, but many items not available, ended up ordering burgers! Which could have come from McD presented on an otherwise empty plate! The posh pie of the day was cheese and onion! A very wordy chicken dish was a chicken leg on top of mash. Come on, get your catering sorted, the condiments and cutlery trays on the table were very ‘greasy spoon’ like. We ate in another hotel of the same chain locally which was very good.
Séjour de 3 nuits en août 2023
Réponse de Guest Experience le 14 août 2023
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

10/10 Excellent

Regina, Central

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Guest Experience le 7 août 2023
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

ANDREW

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2023
Réponse de Guest Experience le 31 juil. 2023
Thank you so much for your rating. See you again soon.

10/10 Excellent

SMRITY

Les points forts : Propreté, personnel et service, équipements
Good facility and friendly staff
Séjour de 2 nuits en juillet 2023
Réponse de Guest Experience le 31 juil. 2023
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

10/10 Excellent

christopher

Séjour de 2 nuits en juillet 2023
Réponse de Guest Experience le 31 juil. 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Emily

Séjour de 2 nuits en juillet 2023
Réponse de Guest Experience le 12 juil. 2023
Thank you so much for your rating. We would love to see you again soon.

8/10 Bien

Joshua

Séjour de 1 nuit en juin 2023
Réponse de Guest Experience le 12 juil. 2023
Thank you for your rating. We hope to welcome you back.

6/10 Satisfaisant

Ann-Marie

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
We have stayed here before and enjoyed our stay as we did this time but there were a few changes in there is no restaurant as such and I forgot there was no lift. My fault but struggle with stairs. Food is provided but not a great selection on the menu.
Séjour de 1 nuit en juillet 2023
Réponse de Guest Experience le 5 juil. 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excellent

Phillip

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Guest Experience le 19 juin 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good break
Recently refurbished - work still ongoing in parts, but not an issue.
Séjour de 2 nuits en juin 2023
Réponse de Guest Experience le 19 juin 2023
Thank you for taking the time to share your feedback. We hope to welcome you back soon.

10/10 Excellent

Keeley

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Check in was easy. We had a family room, which was large and spacious. Very clean and well maintained. Dinner menu isn't extensive but there's enough to keep everyone happy, and what we had was delicious! Breakfast was very good too. Would definitely stay again!
Séjour de 1 nuit en juin 2023
Réponse de Guest Experience le 12 juin 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

8/10 Bien

Philip

Séjour de 4 nuits en mai 2023
Réponse de Guest Experience le 12 juin 2023
Thank you for your rating. See you again soon.

10/10 Excellent

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect setting, tasteful interiors, great rooms and the best and most welcoming staff I’ve come across in a very long time. Will definitely be coming back. Excellent experience.
Séjour de 1 nuit en avril 2023
Réponse de Guest Experience le 5 avr. 2023
Thank you so much for your lovely feedback. We can't wait to welcome you back. :)

10/10 Excellent

Darren

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing place
Lovely pub/hotel with amazing food and great customer service. Can't wait to return.
Séjour de 1 nuit en novembre 2021
Réponse de Guest Experience le 18 nov. 2021
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 Bien

John

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The Swan at Grasmere Overview
Staff where excellent! Environment friendly and hospitable- staff a credit to the hotel group. Room clean, tidy and comfortable room but general hotel furnishings a little tired and due for an upgrade which is actually happening. Food was limited but great. Would return especially when refurbished.
Séjour de 2 nuits en novembre 2021
Réponse de Guest Experience le 16 nov. 2021
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your stay with us and look forward to welcoming you back to show you the transformation.

10/10 Excellent

Marion

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay
Hotel was cosy and warm, staff were lovely and welcoming. Room was large, bed was comfortable and the bathroom was spacious. Ideal spot for touring Grasmere and the Lake District. Food was good and plentiful. Hotel is closing for a refurb which will only make it better.
Séjour de 2 nuits en novembre 2021
Réponse de Guest Experience le 16 nov. 2021
Thank you for passing on your feedback, we pride ourselves on our customer experience and the high-quality standards we thrive to maintain. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.