Avis sur Neemrana's - Hill Fort - Kesroli
Neemrana's - Hill Fort - Kesroli
Village Kesroli, Near M.I.A, Post Office-Bahala, Alwar, Rajasthan
Avis
9,0
Merveilleux
8,8/10
Propreté
8,8/10
Personnel et service
7,8/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
3 mai 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2019
10/10 Excellent
Trevor
16 févr. 2024
Trevor
Séjour de 1 nuit en février 2024
Réponse de General Manager(Neemrana Hotels) le 19 févr. 2024
Dear guest,Thank you for your wonderful feedback! We are pleased to hear that you had a perfect stay at the 14th-century Hill Fort-Kesroli in Alwar. We appreciate your kind words and are delighted that you enjoyed our property and hospitality.We look forward to welcoming you back for another memorable stay in the future.Warm regards,Team Neemrana
8/10 Bien
aparna
Voyage en famille, Voyage en groupe
25 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
aparna
Réponse de Team Neemrana le 25 janv. 2024
Dear Guest,Thank you for taking the time to share your feedback on your recent stay at Hill Fort-Kesroli heritage non-hotel hotel near Delhi. We appreciate your kind words and are delighted to hear that you enjoyed the unique charm of our 14th-century fort, the breathtaking views, comfortable beds, and the overall ambiance of our smaller yet lovely property.We are thrilled to know that the staff's hospitality enhanced your experience, and we will certainly pass on your compliments to our dedicated team. With reference to your feedback, we would like to inform you that the property is wheelchair friendly and we do have rooms on ground floor which are comfortable for the disabled guests. While we strive to preserve the historical integrity of our space, we understand the importance of accessibility, and we appreciate your understanding.We have taken note of your suggestion to add an iron in the rooms and are pleased to inform you that we do provide irons on request. Additionally, we are excited to share that cultural performances are organized every Saturday for the entertainment of our valued guests.We are delighted to inform you that we provide badminton, pool, table tennis, and now, bicycles for our resident guests to explore the nearby vicinity and further enrich their stay.Once again, thank you for choosing Hill Fort-Kesroli. We look forward to welcoming you at our other properties across India ! Warm Regards,Team Neemrana
10/10 Excellent
Kelly
23 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place to stay
Kelly
Séjour de 1 nuit en janvier 2024
Réponse de Team Neemrana le 24 janv. 2024
Dear Guest,Thank you for taking the time to share your feedback following your recent stay at Hill Fort-Kesroli heritage non-hotel hotel near Delhi. We are glad to know that you thoroughly enjoyed the stay at the 14th century non-hotel hotel. At Hill Fort-Kesroli, we aim to provide a unique and memorable experience for our guests, and we are glad to have contributed positively to your journey. With reference to your feedback, we would like to assure you that each aspect of our property is designed to offer an intimate and charming ambiance reflective of its heritage. We take pride in our commitment to preserving the historical essence of Kesroli.Your feedback is valuable to us as we continuously strive to enhance our offerings and guest experience. We are grateful for the opportunity to serve you and be a part of your travel experience.You can consider our other properties Neemrana Fort-Palace and Tijara Fort-Palace which are comparatively vast and offer amazing experiences for your future visits. Thank you once again for choosing Hill Fort-Kesroli.Warm Regards,Team Neemrana
10/10 Excellent
Shilpa
14 déc. 2023
Shilpa
Séjour de 1 nuit en décembre 2023
Réponse de General Manager(Neemrana Hotels) le 4 janv. 2024
Dear guest,Thank you sincerely for awarding Hill Fort-Kesroli, Alwar a perfect 5 out of 5 points! We are delighted to hear that your experience surpassed expectations, and we appreciate your generous rating. It was our pleasure to host you, and we look forward to welcoming you back for another exceptional stay. Best regards,Team Neemrana
10/10 Excellent
Clayton
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clayton
Séjour de 1 nuit en novembre 2023
Réponse de General Manager(Neemrana Hotels) le 26 déc. 2023
Dear guest,Thank you for taking the time to share your positive feedback regarding your recent visit to the 14th-century Hill Fort-Kesroli in Alwar. We are thrilled to hear that you found our property to be a very unique place for both exploration and relaxation.Preserving the historical essence of our forts and providing a distinctive experience is a priority for us, and we're delighted to learn that you enjoyed your time at Hill Fort-Kesroli.Your kind words inspire and motivate our team to continue offering exceptional experiences. We are grateful for your choice to visit our property, and we look forward to the pleasure of welcoming you back for more unique moments in the future.Warm regards,Team Neemrana
10/10 Excellent
Sacha
Voyage en groupe
16 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sacha
Séjour de 1 nuit en novembre 2023
Réponse de General Manager(Neemrana Hotels) le 13 déc. 2023
Dear guest,Thank you for taking the time to share your thoughts on your recent stay at the 14th-century Hill Fort-Kesroli in Alwar. We appreciate your kind words and are delighted to hear about your positive experience.It's wonderful to know that you found our hotel great and that the staff were helpful. We aim to provide a comfortable and welcoming atmosphere for our guests, and your feedback is a testament to our team's dedication.We understand that you expected a more rural setting, and we appreciate your honesty. While Hill Fort-Kesroli offers a unique blend of historical charm and modern comforts, we will consider how we can better communicate the setting to future guests.Your compliments on the cleanliness and comfort of our rooms, as well as the quality of our food, are truly appreciated. We are committed to maintaining high standards, and your feedback motivates us to continually improve.Thank you once again for choosing Hill Fort-Kesroli. We look forward to the opportunity of welcoming you back for another memorable stay.Best regards,Team Neemranafeedback@neemranahotels.com
2/10 Horrible
Manjeet
Voyage en famille
15 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No booking confirmation
Manjeet
Séjour de 1 nuit en novembre 2023
8/10 Bien
John
8 sept. 2023
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en septembre 2023
Réponse de General Manager(Neemrana Hotels) le 13 déc. 2023
Dear guest,Thank you for taking the time to share your feedback following your stay at the 14th-century Hill Fort-Kesroli in Alwar. We appreciate your valuable insights and would like to address some of the points you raised.We are delighted to hear that you found our senior managers and staff to be great, and we thank you for your kind words. However, we regret any inconvenience caused by the ongoing renovations and the size of the hotel.As a restored historical structure, Hill Fort-Kesroli requires regular maintenance and repair to preserve its architectural integrity and longevity. We understand that certain areas were undergoing renovation during your stay, and we apologize for any disruption this may have caused. Rest assured, we are dedicated to enhancing our facilities to provide an even better experience for our guests.Regarding the language barrier you encountered with some staff members, we sincerely apologize for any communication challenges. We appreciate your understanding and will work on improving language training to ensure a smoother experience for our international guests.Your feedback is crucial to our ongoing efforts, and we value your perspective. We hope to have the opportunity to welcome you back to Hill Fort-Kesroli in the future, providing an improved and more enjoyable stay.Best regards,Team Neemranafeedback@neemranahotels.com
10/10 Excellent
Hem Raj
29 avr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hem Raj
Séjour de 1 nuit en avril 2023
Réponse de General Manager(Neemrana Hotels) le 29 déc. 2023
Dear guest,Thank you for sharing your wonderful feedback about your recent stay at Hill Fort-Kesroli. We are thrilled to hear that you enjoyed the fantastic location, the well-presented property, and the variety of stay options we offer.Our team is delighted that you found the food spread in the buffet and a la carte options to your liking. Providing a delightful culinary experience is one of our top priorities.It warms our hearts to know that our staff's helpfulness added to the overall enjoyment of your stay. We believe in creating memorable experiences, and your positive comments inspire us to continue our efforts.We appreciate your choice to stay with us and for taking the time to share your feedback. We look forward to welcoming you back for another fantastic stay at Hill Fort-Kesroli.Warm regards,Team Neemrana
10/10 Excellent
Susan, Hohenwald
11 mars 2023
Susan
Séjour de 3 nuits en mars 2023
8/10 Bien
Manu
Voyage en famille
25 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Need fixing Stairs, Other than that, Very Nice
Manu
Séjour de 1 nuit en février 2023
10/10 Excellent
Jaskirat
1 janv. 2023
Jaskirat
10/10 Excellent
Voyageur vérifié
Voyage en famille
31 déc. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en décembre 2020
10/10 Excellent
MukulSharma, Delhi
Voyage en couple
26 août 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MukulSharma
Séjour de 2 nuits en août 2020
Réponse de Team Neemrana le 22 sept. 2020
Dear Guest,
We are glad to receive your kind feedback about the Hill Fort-Kesroli heritage hotel near Delhi.
As we at Neemrana strive to tailor an experience unique and memorable, it is always rewarding when our guests sense and appreciate the effort and the love.
It is heartwarming to know that you thoroughly enjoyed the beauty of the 14th century property, the surroundings, the ambience and the hospitality offered.
We have shared your kind appreciation with all the team members who always strive hard to ensure the guests safety.
We thank you for your patronage and look forward to welcoming you at our other properties across India !
Warm Regards,
Team Neemrana
8/10 Bien
HS&JM, NYC
Voyage en couple
14 févr. 2020
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
HS&JM
Séjour de 1 nuit en février 2020
Réponse de Team Neemrana le 19 mai 2020
Dear Guest,
We thank you for your positive review about the Hill Fort Kesroli.
We are happy to hear that you had an enjoyable stay.
We are glad to know that you liked our property. Your compliments about the room layout and the views have been conveyed to the restoration team.
Your appreciation about the food and the service has been conveyed to the personnel concerned.
Thank you for your visit. We'll be happy to serve you again !
Warm Regards,
Team Neemrana
hillfort@neemranahotels.com
10/10 Excellent
EKTA
Voyage en famille
7 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome property! superb hospitality
EKTA
Séjour de 2 nuits en janvier 2020
Réponse de Team Neemrana le 20 mai 2020
Dear Guest,
We thank you for your positive review about Hill Fort Kesroli.
We are happy to hear that you had an enjoyable stay.
We are glad to know that you liked our property. Your compliments about the room layout and the views have been conveyed to the restoration team.
Your appreciation about the service has been conveyed to the personnel concerned.
Thank you for your visit. We'll be happy to serve you again !
Warm Regards,
Team Neemrana
HillFort@neemranahotels.com
8/10 Bien
Voyageur vérifié
Voyage en groupe, Voyage d’affaires
7 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en janvier 2020
Réponse de Team Neemrana le 21 mai 2020
Dear Guest,
We thank you for your positive review about Hill Fort Kesroli.
We are happy to hear that you had an enjoyable stay.
We are glad to know that you liked our property. Your compliments about the ambiance has been conveyed to the restoration team.
Your appreciation about the food and the service has also been conveyed.
Thank you for your visit. We'll be happy to serve you again !
Warm Regards,
Team Neemrana
HillFort@neemranahotels.com
8/10 Bien
Voyageur vérifié
Voyage en famille
9 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en octobre 2019
Réponse de Team Neemrana le 21 mai 2020
Dear Guest,
Thank you for your warm and appreciative review about Hill Fort Kesroli.
Your appreciation about the food and other amenities has been conveyed to the hotel.
We have noted your observation regarding the wifi. Please note that there are designated areas for wi-fi as the stone walls are rather thick and thus sometimes the signals are not strong in the guest rooms. Nevertheless the same has been conveyed to the IT Manager who shall do the needful to improve the same.
We are sorry to learn that the hospitality of the Front office did not match up to your expectations and shall ensure that you receive a much warmer welcome whenever you choose to visit next.
We do hope that you will not hold this against us and will give us a chance to make this up to you in the future.
Warm Regards,
Team Neemrana
HillFort@neemranahotels.com
8/10 Bien
Voyageur vérifié
30 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en avril 2019
Réponse de Team Neemrana le 21 mai 2020
Dear Guest,
It is truly satisfying to receive a compliment from the heart ! Thank you for your visit. We'll be happy to serve you again !
We would be happy to receive feedback about what you missed at the email address mentioned below.
Warm Regards,
Team Neemrana
HillFort@neemranahotels.com
8/10 Bien
Voyageur vérifié
Voyage en famille avec de jeunes enfants
5 mars 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mars 2019
10/10 Excellent
Voyageur vérifié
28 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2018
10/10 Excellent
BARNES-Scouts, Northallerton UK
13 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Peaceful Place to relax
BARNES-Scouts
Séjour de 1 nuit en août 2018
Réponse de Team Neemrana le 22 mai 2020
It is truly satisfying to receive a compliment from the heart !
Dear Guest,
We thank you for your positive review about the Hill Fort Kesroli.
We are happy to hear that you had an enjoyable stay.
We are glad to know that you liked our property. Your compliments about the room layout and the views have been conveyed to the restoration team.
Your appreciation about the food and the service has been conveyed to the personnel concerned.
Thank you for your visit. We'll be happy to serve you again !
Warm Regards,
Team Neemrana
8/10 Bien
CMC
14 mai 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
CMC
Séjour de 1 nuit en mai 2018
Réponse de Team Neemrana le 22 mai 2020
Dear Guest,
Thank you for your valuable feedback!!
It is our endeavour to improve our services and feedback such as yours helps us to do so. We sincerely apologise for the trouble faced and do hope that you will give us a chance to make this up to you in the future.
We are confident that you will notice an improvement whenever you choose to visit next. We deeply apologise for the inconvenience faced.
Although, we have shared your feedback with the teams and we do hope that you will give us a chance to overlay your past experience with a fresh and memorable one.
Warm Regards,
Team Neemrana
10/10 Excellent
Yogesh
4 mars 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yogesh
Séjour de 1 nuit en février 2018
Réponse de Team Neemrana le 22 mai 2020
Dear Guest,
It is truly satisfying to receive a compliment from the heart ! Thank you for your visit. We'll be happy to serve you again !
Warm Regards,
Team Neemrana
10/10 Excellent
Tish, Melbourne, Australia
18 janv. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Something Special
Tish
Séjour de 1 nuit en janvier 2018
Réponse de Team Neemrana le 22 mai 2020
Dear Guest,
We are delighted to receive your overwhelmingly positive review about Hill Fort Kesroli.
and we are delighted to know that you thoroughly enjoyed the hospitality and all the arrangements arranged by the team.
We are glad to receive your kind appreciation about the rooms, ambiance and the food.
On behalf of the entire Neemrana team, we thank you for choosing Hill Fort Kesroli and look forward to welcoming you at our other unique hotels across India !
Warm Regards,
Team Neemrana
10/10 Excellent
Louis
5 sept. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Don't hesitate! Great hotel!
Louis
Séjour de 1 nuit en août 2017
Réponse de Team Neemrana le 22 mai 2020
Dear Guest,
We thank you for your positive review.
We are happy to hear that you had an enjoyable stay.
We are glad to know that you liked our property. Your compliments about the room layout and the views have been conveyed to the restoration team.
Your appreciation about the food and the service has been conveyed to the personnel concerned.
Thank you for your visit. We'll be happy to serve you again !
Warm Regards,
Team Neemrana
10/10 Excellent
mary and derek , scotland
4 mars 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hill fort in the countryside side
mary and derek
Réponse de Team Neemrana le 22 mai 2020
Dear Guest,
Thank you for your valuable review about Hill Fort Kesroli.
We are delighted to read about your experience as this is exactly what we strive to achieve.
It is great to know that you enjoyed being by the poolside and had a refreshing experience.
We thank you for your patronage and look forward to welcoming you back for many more memorable getaways !
Warm Regards,
Team Neemrana
4/10 Médiocre
Voyageur vérifié
31 déc. 2016
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre