Extérieur

Avis sur Hilton At Resorts World Bimini

4.5 out of 5
Hilton At Resorts World Bimini
50 nautical mi. off the coast of S. FL, Alice Town

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 174 avis sur 463." "
Note des voyageurs de 8 (Bien), d’après 116 avis sur 463." "
Note des voyageurs de 6 (Satisfaisant), d’après 76 avis sur 463." "
Note des voyageurs de 4 (Médiocre), d’après 56 avis sur 463." "
Note des voyageurs de 2 (Horrible), d’après 41 avis sur 463." "

8,4/10

Propreté

7,4/10

Personnel et service

7,6/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Séjour de 4 nuits en avril 2019
Réponse de Guest Services le 22 avr. 2019
Thank you, so much, for taking the time to share your positive thoughts about your stay – now hurry up and come back for more #BiminiBliss!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Les piscines sont moyennes propres. Carreaux cassés, poubelles non ramassees.
Séjour de 1 nuit en avril 2019
Réponse de Guest Services le 3 mai 2019
Merci beaucoup pour vos commentaires extrêmement précieux.

8/10 Bien

Ketty

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
We spent 3 days in Bimini and 2 nights in the Hilton hotel in beginning of january 2019. The hotel is nice and clean. The room was very nice, spacious with luxuous design. But because the hotel will close soon, everything was closed : hot tub, pools, restaurant and Casino was only opened the night. So we payed the full price to enjoy one restaurant and one cold pool! Moreover, spa and restaurant are very very expensive with just no choice to eat and no local food. The hotel needs to be renew and low the price for the night. The quality service need to be improved, people are not welcomed and no information provided for excursions, etc.
Séjour de 1 nuit en janvier 2019
Réponse de Guest Services le 16 janv. 2019
Dear Ketty, thank you so very much for your feedback. We sincerely appreciate your words and will absolutely utilize this as a training tool. Thank you again for taking the time to write to us.

10/10 Excellent

MARIE THERESE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel bien placé
Bel hotel avec vue magnifique sur la mer. Seul problème : j'avais oublié ma carte bleue et ils refusent partout les espèces.

2/10 Horrible

Antolin

Les points faibles : Personnel et service
Rent 4 rooms for 2 nights. The air conditioning did not work well and the last night we slept without air conditioning. When we went to the reception they told us that they did not have technicians at that time to repair the air conditioning.
Séjour de 2 nuits en mai 2024
Réponse de Resorts World Bimini le 13 mai 2024
Thank you for taking the time to leave your review. With limited resources on the island, it can be tough to have a technician at the property all the time. We have shared your review with our Senior Operations Team.

10/10 Excellent

Lily

Séjour de 4 nuits en avril 2024
Réponse de Resorts World New York City le 22 mai 2024
Thank you for taking the time to leave a review. We hope to see you again soon!

4/10 Médiocre

henri

Les points faibles : Personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Resorts World Bimini le 16 avr. 2024
Thank you for taking the time to leave your review. We strive to provide an excellent experience for all of our guests who come to our property. We hope you will visit us again.

4/10 Médiocre

Danielle

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
I read that the Hilton properties make up the majority of North Bimini, and you feel that here. It is virtually the only place to stay and while the hotel is nice you feel trapped. Also, you share the beach daily with either cruise guests or day trippers and you are not even allowed on the beach during some of the cruise dates. The food is mediocre, I recommend going to downtown for affordable fresh conch or seafood. And for the days that you are not allowed on the Hilton beach go to Radio beach (you will need to rent a golf cart). The rooms are okay, my shower didnt work right and we got a smaller room than I thought, but it was clean and the air conditioning worked well which is nice. My biggest gripe is that the pools, which are gorgeous, are FREEZING. There are 2 pools at the beach club, one rooftop and a lagoon pool, every single one was really cold. We went to the Big Game area one day so we could just swim in a pool that was even slightly heated. Finally, the best view is to be had by walking on the area surrounding the roof top deck - I highly recommend it.
Séjour de 2 nuits en avril 2024
Réponse de Resorts World Bimini le 9 avr. 2024
Thank you for taking the time to leave your review. We are very proud to be a part of the island of Bimini, it's breathtaking views, crystal blue waters, decadent dining options and much more. We have listed on our website all of our outlet hours of operation and the days that Bimini Beach is closed for a private event. You have access to Paradise Beach when Bimini Beach is closed for a private event. We have 3 pools - Oasis Lagoon, Bimini Beach and our adults only pool, Monkey Business. We're thrilled to hear that you enjoyed our rooftop area - the views are breathtaking and truly unforgettable.

10/10 Excellent

Andre

Séjour de 3 nuits en mars 2024
Réponse de Resorts World Bimini le 23 avr. 2024
Thank you so much for taking the time to leave your review. Thrilled to hear that you enjoyed your time in paradise. We hope to see you again soon.

10/10 Excellent

Alvin

Séjour de 2 nuits en janvier 2024
Réponse de Resorts World Bimini le 2 avr. 2024
Thank you so much for taking the time to leave your review! We're thrilled to hear you had a great time at our property. We can't wait to have you back at the property.

10/10 Excellent

YASSEL

Séjour de 3 nuits en mars 2024
Réponse de RW le 19 avr. 2024
Thank you for your review. We hope to see you again soon!

2/10 Horrible

Stephen

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Worst hotel stay ever!
Séjour de 1 nuit en février 2024
Réponse de Resorts World Bimini le 7 mars 2024
We appreciate you taking the time to leave your review. We strive to make all of our guests stay the best it can be. We'd greatly appreciate if you can elaborate more on your recent stay.

2/10 Horrible

Stephen

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is by far the worst hotel I have stayed in for many years. The food is very bland with a gas station flair. The pools are extremely loud with Boomda Boomda rap music. Asking the bartender to turn the level down is a non starter as “It is only one level man”. The pools are not heated, they actually feel to be chilled. Not one single hotel employee went out of their way to provide any level of service above the very bare minimum. Not recommended for people that travel for a living.
Séjour de 4 nuits en février 2024
Réponse de Resorts World Bimini le 28 févr. 2024
Thank you for taking the time to leave your review. We have shared your thoughts with our senior management team. We strive to provide the best service to all of our guests during their stay. We hope that you will consider visiting us again.

4/10 Médiocre

glen

Voyage en groupe
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
A/C in room was extremely cold at times Extremely warm at times could not adjust temp in room. Also half of the lights did not work. Safe malfunctioned twice in 2 days. Most of staff was not very friendly
Séjour de 2 nuits en février 2024
Réponse de Resorts World Bimini le 19 févr. 2024
Thank you so much for taking the time to leave your review. We have shared your review with our senior management team. Do note for your next stay to contact the front desk if you are having any issues in your room. We hope to see you again soon.

2/10 Horrible

IVIANA

Les points faibles : Personnel et service
Demasiado costoso para el servicio que ofrecen, poca opciones de comida, personal con actitud ruda. No entrenimiento. En los alrededores igual, pocas opciones para comer o entretenimiento. Viajo bastante y definitivamente no volvere a visitar Bimini.
Séjour de 3 nuits en décembre 2023
Réponse de Resorts World Bimini le 4 janv. 2024
Thank you for taking the time to leave your review. It's unfortunate that you didn't have the stay you imagined. Our dining outlets hours of operations are listed on our website. We'll share your note with our operations team.

8/10 Bien

Darah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de RW Bimini le 3 janv. 2024
Thank you for your review!

10/10 Excellent

Kate

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was wonderful! In the off season I’d recommend more restaurants be open OR have a larger menu for the ones that are open because we had to eat at the same place several nights. I’d also recommend a hot tub for adults. Otherwise it was a wonderful stay!
Séjour de 3 nuits en décembre 2023
Réponse de RW Bimini le 12 déc. 2023
Thank you for taking the time to leave a review. We are glad you enjoyed your stay and will take your suggestions into consideration. We hope to see you again soon!

6/10 Satisfaisant

Stephen

Voyage en groupe
Les points faibles : Propreté et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de RW Bimini le 12 déc. 2023
Thank you for taking the time to leave a review. We hope to see you again soon!

8/10 Bien

Jorge L

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2023
Réponse de Resorts World Bimini le 4 déc. 2023
Thank you for taking the time to leave us your rating. We hope to see you again soon.

6/10 Satisfaisant

Nick

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
pros: The hotel has a nice appearance and decent rooms. Beautiful location. really nice roof pool con’s: No room service I had no hot water and nearly zero water pressure in the shower for two days and no one really cared. Restaurant food was lower quality
Séjour de 2 nuits en novembre 2023
Réponse de RW Bimini le 20 nov. 2023
Thank you for taking the time to leave a review. We are saddened that you did not have a good experience at our hotel. We want to assure you this is not the service we pride ourselves on and will take your concerns into consideration.

4/10 Médiocre

Lillian, Lancaster

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
So we arrived on Wednesday, November 15. It was raining when we left Ft. Lauderdale which is fine. We arrived at the hotel (after taking a ferry and taxi. Crazy how how transfers are not offered as the island is not that big), when we arrived, we asked if we could change rooms because water was coming in through the sliding doors but I was told they would call me back. No one called me back and finally when I went to the front desk, they said no rooms were available. Mind you we arrived in the middle of a storm and it was empty with very few guests in site. My friends who were traveling with us, had water coming down from the elevator ceilings, lobby floors were flooding with water. We stayed in our without any changes offered by the hotel. The next day, our bathroom smelled moldy and then the following day, the worst sewage smell coming from all toilets. There is rust in the public bathrooms. Another negative is when Virgin cruise ships arrive, you can’t use the beach club amenities. And by chance, Virgin cruise ships arrive two days in a row and the hotel tells us we are not allowed to go to the beach club as it’s only reserved for the cruise ship. I do wish this info is sent to hotel guests prior to arrival so we can make other arrangements. Overall it was frustrating. Wouldn’t come back
Réponse de RW Bimini le 20 nov. 2023
Hi Lillian, Thank you for taking the time to leave a review. We are saddened that you did not have a good experience at our property. We want to assure you this is not the service we pride ourselves on and will take your concerns into consideration.

6/10 Satisfaisant

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2023
Réponse de Resorts World Bimini le 4 déc. 2023
Thank you for taking the time to leave us your rating. We hope to see you again soon.

10/10 Excellent

Aria

Séjour de 1 nuit en novembre 2023
Réponse de RW Bimini le 12 déc. 2023
Thank you for taking the time to leave a review. We are glad you enjoyed your stay. We hope to see you again soon!

4/10 Médiocre

Nicole

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Disappointing
Anyone that enjoys spending 1500 for 3 days and loves to be treated like trash, this is the place for you!! Throw the entire staff away and get someone in this hotel that can train on hospitality and is skilled at creating a fun enjoyable atmosphere. The hotel is too expensive to treat their guest like they don’t matter. They need to take some cues from Punta Cunta’s Hyatt definitely not a place I would recommend or visit again.
Séjour de 3 nuits en octobre 2023
Réponse de Resorts World Bimini le 7 nov. 2023
Hi Nicole. We greatly appreciate you taking the time to let us know about your experience. Our entire team strives to give the best experience for all of our guests and are disheartened to hear that you felt you didn't receive this. I know our Front Desk Supervisor reached out while you were on property and we are making sure to take all steps to share this with our upper management team to remind our team to provide the utmost enjoyable experience for all guests. I hope you will give our property another chance and visit us again soon.

2/10 Horrible

Jason

Séjour de 1 nuit en novembre 2023
Réponse de Resorts World Bimini le 4 déc. 2023
Thank you for taking the time to leave us your rating. We are saddened to see that you left a low rating and please let us know how we can make your next experience better.

6/10 Satisfaisant

Luz

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room view was nice, but very limited friendly staff. Sadly, cause they seem to depwnd on tourist like me. I not planning to return to the island. There is a lit of trash everywhere. Sadly, cause is a beautiplace n it looks like its people are suffering.
Séjour de 2 nuits en octobre 2023
Réponse de RW Bimini le 19 oct. 2023
Thank you for taking the time to write a review. We are saddened that you did not have a pleasant experience during your visit. We want to assure you this is not the service we pride ourselves on and hope that you will give us another chance in the future.

10/10 Excellent

Marc

Séjour de 2 nuits en octobre 2023
Réponse de Resorts World Bimini le 7 nov. 2023
Thank you Marc! We hope to see you soon.

6/10 Satisfaisant

Aray

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de RW Bimini le 25 oct. 2023
Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 Excellent

Yaliusky

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I don’t like the bars close early.
Séjour de 3 nuits en septembre 2023
Réponse de RW Bimini le 3 oct. 2023
Thank you so much for your feedback. We will share this with our food and beverage team! We hope to see you soon.

10/10 Excellent

Sarah

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast in main restaurant could have had more options for non meat eaters and mort fruit
Séjour de 3 nuits en septembre 2023
Réponse de RW Bimini le 3 oct. 2023
Hi Sarah. Thank you for your feedback we will share your note with our food and beverage team.

8/10 Bien

juan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2023
Réponse de Resorts World Bimini le 12 sept. 2023
Dear Juan,Thank you so much for taking the time to leave a review. Your feedback is greatly appreciated, and we hope to see you again soon!

2/10 Horrible

Yeleny

Séjour de 1 nuit en août 2023

6/10 Satisfaisant

Kynah

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
On Bimini there are limited options for hotel stay. The ferry arrives with day trippers and others staying longer. The reception desk gets extremely busy with check-ins and different patrons coming up to ask general questions. This is very unorganized and chaotic. Starbucks and area to order beverages is right along side the reception desk to the back, and as you can imagine very busy during this high traffic time. The Lobby has 2 main restaurants and again can become quite a distraction when the reception/Starbucks area is busy. The carpet in the hallways to access the rooms smell moldy and horrible. I learned this hotel is not that old, less than 6 years but based on my room upkeep seems to be lacking. I had to switch my room because the a/c was not functioning even after getting an engineer to fix it still stayed at 90. The food is not that tasty for what you pay. I would recommend getting a villa.
Séjour de 6 nuits en août 2023
Réponse de Resorts World Bimini le 11 août 2023
Thank you for taking the time to share your feedback about your experience at our hotel on Bimini. We sincerely apologize for any inconvenience you faced during your stay.We understand that the reception desk can become busy, especially with a mix of day trippers and guests staying longer. We are actively working on streamlining our check-in process and improving the organization to create a smoother experience for all guests.Regarding the Starbucks and beverage ordering area near the reception desk, we acknowledge that it can get crowded during peak times. We are exploring ways to better manage this space to ensure that it doesn't add to the chaos during high traffic periods.We're sorry to hear about the condition of the hallway carpets and the unpleasant smell you encountered. We take cleanliness seriously, and we'll investigate the issue and take steps to rectify it promptly.It's unfortunate that your initial room had issues with the air conditioning and that the engineer's efforts did not fully resolve the problem. Your comfort is our priority, and we'll review our maintenance procedures to prevent such occurrences in the future.

10/10 Excellent

Ronald

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marina was nice
Séjour de 3 nuits en juillet 2023
Réponse de Resorts World Bimini le 11 août 2023
Hi Ronald! We are glad to hear that you enjoyed our marina. Thank you for your review.

6/10 Satisfaisant

LUZ, Hercules

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement
The property was nice in the lobby area, but the pools needed umbrellas for shade and the hallways towards the rooms smelled musty and were not kept up. I was very disappointed in the room assigned to me at first, which was almost the last one down a very long hall facing a concrete slab. We made a change and were charged even more, without the room being that much better, nor being an ocean-facing room.
Séjour de 2 nuits en juillet 2023
Réponse de Resorts World Bimini le 1 août 2023
Hi Luz,Thank you for sharing your feedback with us. We apologize for the disappointment you experienced during your stay. Regarding the room change, we understand your frustration and apologize for any miscommunication or inconvenience caused during the process. Our aim is to provide a positive experience for all our guests, and we regret that if we fell short in this instance.Your feedback helps us improve our services, and we appreciate your honesty. If you plan to visit us again, please reach out to our team in advance, and we'll do our best to ensure a more enjoyable stay. Thank you for choosing our property, and we hope to welcome you back in the future with a better experience.

10/10 Excellent

frank

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Excelent
Séjour de 4 nuits en juillet 2023
Réponse de Resorts World Bimini le 1 août 2023
Thank you so much for your review! We hope to have you stay with us again soon.

6/10 Satisfaisant

YOELVY

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
The property is beautiful and it is very nice. The staff are not pleasure at all. Not happy to provide services very disrespectful, unhappiness providing services not helpful at all to guesses. It is so sad because the beach and the hotel are Amazing!!
Séjour de 3 nuits en juin 2023
Réponse de Resorts World Bimini le 1 août 2023
Hi Yoelvy,Providing excellent customer service is of utmost importance to us, and we are disappointed to learn that we fell short in this aspect.Your feedback is valuable, and we take it seriously. We will address this issue with our team to ensure that all our staff members are courteous, helpful, and respectful to our guests at all times.We truly appreciate your honest feedback, and we hope you will consider giving us another chance to provide you with a more pleasant and enjoyable experience in the future. Thank you for choosing our hotel, and we hope to welcome you back soon.

10/10 Excellent

giubel

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great
Séjour de 2 nuits en juillet 2023
Réponse de Resorts World Bimini le 24 juil. 2023
Thank you for your review! We appreciate your feedback and look forward to having you back at our property soon.

6/10 Satisfaisant

Galya

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
This resort is sooo expensive for what you get. The food terrible, the only good restaurant was the sushi bar. The service so bad. And, the golf cart I had rented and was parked in front of the hotel was stolen.
Réponse de Resorts World Bimini le 24 juil. 2023
Hi Gayla, thank you for your feedback. We are sorry for any inconveniences during your stay. Regarding the pricing, we understand your concern and constantly evaluate our rates to provide a fair and competitive value to our guests. Since the golf cart was not rented through us, we are unable to help in this situation. It is advised to lock all golf carts before leaving them unattended. We appreciate your candid review and hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future. Should you decide to visit us again, please don't hesitate to contact our management team directly, and we will ensure your experience is nothing short of exceptional.

10/10 Excellent

angely

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juillet 2023
Réponse de Resorts World Bimini le 24 juil. 2023
Thank you! We are pleased to hear that you enjoyed your stay with us.

10/10 Excellent

Marian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023
Réponse de Resorts World Bimini le 1 août 2023
We are so glad you had a great experience with us! We hope to see you again soon.

10/10 Excellent

Carlos

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en juillet 2023
Réponse de Resorts World Bimini le 24 juil. 2023
We are glad you enjoyed your time with us and we look forward to welcoming you back soon!

10/10 Excellent

Homero

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Esta buena la propiedad pero hay que hacerle más mantenimiento porque se está deteriorando
Séjour de 2 nuits en juillet 2023
Réponse de Resorts World Bimini le 14 juil. 2023
Thank you for your feedback! We really appreciate the time you took to leave a review.

6/10 Satisfaisant

Mimma

My husband and I stayed at the Hilton and were not impressed. Where do I start… First and foremost, the hotel accommodates to the cruise ships that come is almost daily over their own guests, even though we pay more to stay there. If a carnival cruise comes in, the beach is overcrowded. If a Virgin cruise ship comes in, hotel guests have no access to the beach and pool at all because they restrict it to cruise passengers only. Unreal! They cater to the ships over their own guests. Beach towels were readily available when the ships were there, but when we asked for them the next day (no cruise ship that day) they didn’t have any clean towels at all! What do you know? Same with the beach, if no cruise ship, then no drink stand. Only bar service. There were people walking around the beach taking drink orders. We asked two different staff members (Enisha and another male) about refills, which we got the day prior from the stand. They told us to hold on while they went to ask. Unfortunately, neither of them returned or bothered to answer our question. We were completely ignored. Also, because the cruise ship was not there that day, they had a landscaping blower constantly going off while we were trying to relax on the beach. We were made to feel like second-class citizens. Room doors don’t close properly. Trash left everywhere by the rooftop pool. Main shower head did not work properly. Be sure you take the resort ferry directly to the hotel from the south pier.
Séjour de 5 nuits en juillet 2023
Réponse de Resorts World Bimini le 14 juil. 2023
We sincerely apologize for the disappointments you experienced during your stay at the Hilton. We regret any inconvenience caused by the prioritization of cruise ships and the lack of access to amenities. However, we have two beautiful pools available at the Hilton hotel on days when Virgin is in port as well as beach service at Paradise Beach. We value your feedback and hope to have another opportunity to provide you with a better experience.

2/10 Horrible

Arabis

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en juillet 2023
Réponse de Resorts World Bimini le 18 juil. 2023
Thank you for your review. We're sorry if you had any issues with your stay. Please feel free to reach out to our management team and we would be happy to resolve any issues.

2/10 Horrible

Eddia

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a fake Hilton!! My room smelled like sewer, of course I complained and nothing changed. Poor customer service, people have attitudes! The casino is the best thing for this hotel. And food is expensive! Outside of the hotel, Bimini needs to be cleaned!!!!! It is run down, flies everywhere, trash on top of trash, it is like no one cares about this beautiful island…beautiful waters…but the beach on the island is not kept up, everything is dirty! My advise, go to Nassau and stay away from Bimini.
Séjour de 5 nuits en juillet 2023
Réponse de Resorts World Bimini le 10 juil. 2023
Hi Eddia,Thank you for sharing your experience with us. We sincerely apologize for the inconveniences you encountered during your stay at our Hilton property. We understand the importance of providing a comfortable and pleasant environment for our guests, and we deeply regret if we fell short of your expectations.Rest assured, we take such matters seriously, and our housekeeping team has been notified to address and rectify any issues related to the room's condition. We apologize for any delay or lack of resolution you experienced, as exceptional customer service is a cornerstone of our values.

6/10 Satisfaisant

LEONEL

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Horrible customer service, extremely expensive, and poor choice of food and not well prepared.Beautiful beaches.
Séjour de 3 nuits en juin 2023
Réponse de Resorts World Bimini le 6 juil. 2023
Dear Leonel,Thank you for taking the time to leave a review. We strive to make our guests feel as comfortable as possible and apologize for any inconvenience caused during your stay. Your input is valuable and we will take it into consideration for future adjustments. On a positive note, we are delighted to hear that you enjoyed the beautiful beaches.

8/10 Bien

Mariela

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Fancy and definitely expensive. Service are a litle slow . A/C is hard to keep at the desire temperature during the day but in the night it will go as low as you want. Swimming pools are very nice, specially the infinity pool at the 5th floor. Transportation is fairly easy.
Séjour de 2 nuits en juin 2023
Réponse de Resorts World Bimini le 6 juil. 2023
Thank you for sharing your feedback! We are glad you enjoyed our beautiful swimming pools, especially the infinity pool on the 5th floor. However, we apologize for any inconvenience caused by the slow service you experienced during your visit. We understand the importance of prompt and attentive service, and we will address this issue to improve the overall guest experience. On a positive note, we're pleased that transportation was easily accessible for you. We appreciate your valuable feedback and hope to have the opportunity to serve you again in the future.

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The facility was incredible. The only downside for me was the glass bathroom doors. The bathroom has no privacy, none.
Séjour de 1 nuit en juin 2023
Réponse de Resorts World Bimini le 6 juil. 2023
Thank you for taking the time to provide feedback on your experience with us. We're thrilled to hear that you found our facility to be incredible. We strive to create a memorable and enjoyable stay for all our guests. We understand that privacy is an important aspect of a comfortable stay, and we apologize if the glass bathroom doors did not meet your expectations in terms of privacy. We hope to have the opportunity to welcome you back in the future.

8/10 Bien

Sandra, Willow Grove

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff are great and beaches are fabulous.
Séjour de 4 nuits en juin 2023
Réponse de Resorts World Bimini le 6 juil. 2023
Thank you so much for taking the time to leave a review! We appreciate your feedback and hope to see you again soon.