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Avis sur Tolip Alexandria

5 out of 5
Tolip Alexandria
252, Moustafa Kamel, Corniche Road, Alexandria

Avis

7,4

Bien

Note des voyageurs de 10 (Excellent), d’après 186 avis sur 563." "
Note des voyageurs de 8 (Bien), d’après 174 avis sur 563." "
Note des voyageurs de 6 (Satisfaisant), d’après 88 avis sur 563." "
Note des voyageurs de 4 (Médiocre), d’après 48 avis sur 563." "
Note des voyageurs de 2 (Horrible), d’après 67 avis sur 563." "

7,4/10

Propreté

7,4/10

Personnel et service

7,0/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

6,6/10

Écoresponsabilité

Avis

10/10 Excellent

ASMA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
hotel Sympa tt pres de la mer
Séjour de 1 nuit en juin 2019

6/10 Satisfaisant

Fabio

Les points forts : Personnel et service
L'environnement n'est pas terrible et l'odeur de la chambre pas bon. Bcp de bruit.
Séjour de 1 nuit en avril 2019
Réponse de Hotel Management le 18 avr. 2019
Dear Mr. Fabio Please be assured that your feedback is extremely valuable to us and this has been shared with the relevant manager to ensure that the necessary actions are taken to address the shortfalls. Thank you for your time and we sincerely apologize for any inconvenience caused.

4/10 Médiocre

Voyageur vérifié

Séjour de 3 nuits en avril 2019
Réponse de Hotel Management le 17 avr. 2019
Dear Our Valuable Guest Thank You For Your Comment. We Are Sorry To Hear That Your Stay Was Not Up To Your Expectations. We Are Looking Forward To Welcoming Back Again In The Hotel.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en janvier 2019
Réponse de Hotel management le 9 févr. 2019
Dear our valuable guest Thank you for sharing your feedback with us.pleased to hear that you enjoyed your stay with us. we look forward to your return visit.

10/10 Excellent

SERKAN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel
Séjour de 1 nuit en octobre 2018

8/10 Bien

Mathieu

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 8 nuits en août 2017

10/10 Excellent

Moataz, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent début de lune de miel
Excellent début de lune de miel

6/10 Satisfaisant

Alireza

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The area is mainly for local tourists and not convenient for foreigners. Literally no one can speak English. Buildings are very very old. Streets are very dirty and unsafe to walk or cross. People smoke almost everywhere inside and outside of the hotel, shops, restaurants,…. Not recommended anymore.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Ghada

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel staff is exceptional good polite and professional and do the 9 yard and beyond it was a great experience
Séjour de 4 nuits en février 2024
Réponse de Hotel Management le 2 mars 2024
Dear Guest We would like to thank you for the pleasant feedback ,it makes us happy that you enjoy your stay with us. We are indeed at the disposal of our guest to make their stay enjoyable. We look forward to seeing you again.

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 20 févr. 2024
Dear Guest We would like to thank you for the pleasant feedback ,it makes us happy that you enjoy your stay with us. We are indeed at the disposal of our guest to make their stay enjoyable. We look forward to seeing you again.

10/10 Excellent

David

Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 20 févr. 2024
Dear Guest We would like to thank you for the pleasant feedback ,it makes us happy that you enjoy your stay with us. We are indeed at the disposal of our guest to make their stay enjoyable. We look forward to seeing you again.

10/10 Excellent

Khaled

Séjour de 2 nuits en janvier 2024
Réponse de Hotel management le 2 mai 2024
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. We look forward to your return visit.

2/10 Horrible

Rafik, redlands

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The beach was closed at the winter and they didn’t mentioned that before going I was disappointed me and my kids
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 20 févr. 2024
Dear Guest We would like to thank you for the pleasant feedback ,it makes us happy that you enjoy your stay with us. We are indeed at the disposal of our guest to make their stay enjoyable. We look forward to seeing you again.

2/10 Horrible

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tolip Alexandria was advertised on the Hotels.com website as a 5-star hotel. I would give it at most 3 stars. its a huge hotel, yes but dark and dingy lobby and sitting areas. it is a very old hotel and shows it, everywhere feels dark and dinghy, rooms are not very clean, when i opened the patio door and then went to close it, the outside of the door was caked in dust and dirt like it had never been cleaned. Staff took forever to do anything. room was not ready, promised one thing that changed to another. breakfast was okay - the yogurt at the breakfast buffet was not even cold - how can you eat diary that feels warm to the touch. Very, very disappointing stay; ruined my vacation. the hotel put me in such a bad mood, was difficult to enjoy anything not that there is much to enjoy about Alexandria. they advertised a private beach which is not at the hotel; you have to be shuttled to it but shuttle was closed due to "winter" though it was quite hot when i was there. very disappointing.
Séjour de 4 nuits en décembre 2023
Réponse de Hotel Management le 20 févr. 2024
Dear Guest We are sorry to hear that you had a negative experience at our hotel. We strive to provide exceptional service to all our guest and we apologize to fell short in your stay We are grateful for your feedback and we will use it to improve our service

8/10 Bien

Elia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Compare to four-star hotels. Convenient. Great location.
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 5 janv. 2024
Dear Guest We would like to thank you for the pleasant feedback ,it makes us happy that you enjoy your stay with us. We are indeed at the disposal of our guest to make their stay enjoyable. We look forward to seeing you again

10/10 Excellent

Sameh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice view
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 5 janv. 2024
Dear Guest We would like to thank you for the pleasant feedback ,it makes us happy that you enjoy your stay with us. We are indeed at the disposal of our guest to make their stay enjoyable. We look forward to seeing you again

10/10 Excellent

tahia, Sherwood

Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 5 janv. 2024
Dear Guest We would like to thank you for the pleasant feedback ,it makes us happy that you enjoy your stay with us. We are indeed at the disposal of our guest to make their stay enjoyable. We look forward to seeing you again

2/10 Horrible

Mohamed

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the worst hotels ever, the room wasn’t clean like it should, yellow bed sheets, bathroom smells awful, very unprofessional management and staff, I don’t recommend it .
Réponse de Hotel management le 9 déc. 2023
Dear Guest We are sorry to hear that you had a negative experience at our hotel. We strive to provide exceptional service to all our guest and we apologize to fell short in your stay We are grateful for your feedback and we will use it to improve our service.

2/10 Horrible

Yacout

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en octobre 2023
Réponse de Hotel Management le 20 oct. 2023
Dear Guest We are sorry to hear that you had a negative experience at our hotel. We strive to provide exceptional service to all our guest and we apologize to fell short in your stay We are grateful for your feedback and we will use it to improve our service.

6/10 Satisfaisant

Sherif Fouad Mahmoud

.
Séjour de 5 nuits en octobre 2023
Réponse de Hotel Management le 14 oct. 2023
Dear Guest We are sorry to hear that you had a negative experience at our hotel. We strive to provide exceptional service to all our guest and we apologize to fell short in your stay We are grateful for your feedback and we will use it to improve our service.

4/10 Médiocre

George

Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Great location and staff. Downside is many things: Rooms & bathrooms are really outdated and not well maintained, bedding and towels are super old, toiletry products are very bad quality, in-room food is not the best. Pool is always crowded and not overlooking the great view of the beach. Overall poor management and not paying attention to details.
Séjour de 7 nuits en septembre 2023
Réponse de Hotel Management le 28 sept. 2023
Dear Guest We are sorry to hear that you had a negative experience at our hotel. We strive to provide exceptional service to all our guest and we apologize to fell short in your stay We are grateful for your feedback and we will use it to improve our service.

10/10 Excellent

Ahmed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en août 2023
Réponse de Hotel Management le 9 août 2023
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. We look forward to your return visit.

2/10 Horrible

George

Séjour de 2 nuits en juillet 2023
Réponse de hotel Management le 17 juil. 2023
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. we do appreciate your keenness on moving your kind experience to our attention & we Promise to ensure our future endeavors of making your stay a much happier would be more Preferred from your side on your next visit , looking forward to welcoming you again.

10/10 Excellent

Sary

Voyage en famille
Les points forts : Propreté
Good
Séjour de 6 nuits en mai 2023
Réponse de hotel Management le 13 juin 2023
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. Your compliments are very much appreciated and we look forward to your return visit.

2/10 Horrible

Rimah

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bad experience
Very bad service, hotel provide deferent services for Egyptians and non Egyptians , Tv doesn’t work in the room , power sockets doesn’t work, very expensive for non Egyptians
Séjour de 2 nuits en mai 2023
Réponse de hotel Management le 26 mai 2023
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. we do appreciate your keenness on moving your kind experience to our attention & we Promise to ensure our future endeavors of making your stay a much happier would be more Preferred from your side on your next visit , looking forward to welcoming you again.

10/10 Excellent

Hannah

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
very convenient to most attractions ,located at the heart of the city
Séjour de 1 nuit en mai 2023
Réponse de hotel Management le 11 mai 2023
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. Your compliments are very much appreciated and we look forward to your return visit.

2/10 Horrible

Jes

Séjour de 3 nuits en avril 2023
Réponse de hotel Management le 22 mai 2023
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. we do appreciate your keenness on moving your kind experience to our attention & we Promise to ensure our future endeavors of making your stay a much happier would be more Preferred from your side on your next visit , looking forward to welcoming you again.

10/10 Excellent

Angelica M

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice big hotel
The Tolip is posh. We booked a 2-night stay here only because we changed our cell chip to a local number and the hotel.com app gave us this option. However, the rate was for Egyptian residents only. When we arrived at the front desk, we had to pay an extra 155 dollars. Because of a promotion, the front desk clerk gave us an upgrade to a room with partial view to the ocean across the large avenue. Breakfast was included, which was very good with all the essentials - fruits, breads, vegetables, yogourt, tea, coffee and a chef to prepare omelettes to taste. The breakfast restaurant is on the 11th floor with a fabulous view of the Mediterranean. Our room was clean, spacious, bright, nice bed, large balcony. From this hotel you can walk for kilometres all along the seawall towards the west. This is a resort hotel with a pool, spa and several restaurants and coffee shops perfectly for those tourists, who like to stay in their hotel and take advantage of the amenities.
Séjour de 2 nuits en avril 2023
Réponse de hotel Management le 17 avr. 2023
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. Your compliments are very much appreciated and we look forward to your return visit.

4/10 Médiocre

Sami

Séjour de 2 nuits en mars 2023
Réponse de hotel Management le 29 mars 2023
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. we do appreciate your keenness on moving your kind experience to our attention & we Promise to ensure our future endeavors of making your stay a much happier would be more Preferred from your side on your next visit , looking forward to welcoming you again.

10/10 Excellent

Mostafa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent hotel, luxury but not expensive. The food at the Egyptian restaurant was amazing. The breakfast buffet had a variety of foods, also very good.
Séjour de 1 nuit en mars 2023
Réponse de hotel Management le 20 mars 2023
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. Your compliments are very much appreciated and we look forward to your return visit

10/10 Excellent

Abdel Galil

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2023
Réponse de hotel Management le 16 mars 2023
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. Your compliments are very much appreciated and we look forward to your return visit.

2/10 Horrible

Nasir

Booked online no mention of extra charge
Séjour de 1 nuit en janvier 2023
Réponse de hotel Management le 3 févr. 2023
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. we do appreciate your keenness on moving your kind experience to our attention & we Promise to ensure our future endeavors of making your stay a much happier would be more Preferred from your side on your next visit , looking forward to welcoming you again.

2/10 Horrible

Moustafa

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023
Réponse de tolip Management le 14 janv. 2023
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. we do appreciate your keenness on moving your kind experience to our attention & we Promise to ensure our future endeavors of making your stay a much happier would be more Preferred from your side on your next visit , looking forward to welcoming you again

10/10 Excellent

Randa

Séjour de 3 nuits en octobre 2022

10/10 Excellent

Salem

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very kind and professional staff, great location, great view, great food and service.
Séjour de 1 nuit en octobre 2022
Réponse de hotel Management le 22 oct. 2022
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. We look forward to your return visit.

2/10 Horrible

Mohamed

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2022

2/10 Horrible

LAURA, Portsmouth

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements
Check in required multiple calls to the hotel and a call to Expedia customer service who has helped to resolve the problem which was that the hotel front desk couldn’t “see” the reservation despite the reservation being confirmed a few days ahead and paid in full. Then the room was very basic and had no amenities whatsoever despite the cost of 86$/night !!!
Séjour de 3 nuits en septembre 2022
Réponse de hotel Management le 7 oct. 2022
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. It was a pleasure to have you as our guests at TOLIP hotel Alexandria, we are sorry to hear that your experience on this occasion was not up to your expectations. Please be assured that your feedback is extremely valuable to us and this has been shared with the relevant manager to ensure that the necessary actions are taken to address the shortfalls. Thank you for your time and we sincerely apologize for any inconvenience caused.

2/10 Horrible

Omayra

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible Experience
Cleanliness is none existent in this hotel which is a shame because the actual hotel looks nice. We were a group of 6 with 3 rooms and all 3 rooms were extremely dirty, specially the bathrooms. The poll water was also not clean.The private beach they have is very small and we had to beg for towels as every time we went to ask we were told to wait 5 minutes because they didn't have any. I could go on and on. Avoid this hotel.
Séjour de 1 nuit en septembre 2022
Réponse de hotel Management le 6 oct. 2022
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. It was a pleasure to have you as our guests at TOLIP hotel Alexandria, we are sorry to hear that your experience on this occasion was not up to your expectations. Please be assured that your feedback is extremely valuable to us and this has been shared with the relevant manager to ensure that the necessary actions are taken to address the shortfalls. Thank you for your time and we sincerely apologize for any inconvenience caused.

10/10 Excellent

Fady

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
was fantastic
Séjour de 2 nuits en août 2022
Réponse de hotel Management le 3 sept. 2022
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. We look forward to your return visit.

8/10 Bien

Kayla

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel was very clean and the food I had from one of the on-site restaurants was amazing. Only complaint is that for such an expensive hotel I had higher expectations for the Wi-Fi, it would continuously disconnect and couldn’t even support WhatsApp calls
Séjour de 2 nuits en août 2022
Réponse de hotel Management le 30 août 2022
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. we do appreciate your keenness on moving your kind experience to our attention & we Promise to ensure our future endeavors of making your stay a much happier would be more Preferred from your side on your next visit , looking forward to welcoming you again.

4/10 Médiocre

Ahmed

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I did not like the way of dealing, responses and behavior of all hotel staff/ employees, especially the front desk staff, and whoever answered the phone when I called them from my room, their responses were characterized by lack of taste and respect and you do not find such behavior in a two-star hotel or even a one-star hotel, in short, hotel management is A failed and does not have the slightest idea about hotel management and the staff are unprofessional and act with the utmost indifference, arrogance and lack of any sense of responsibility. The air conditioning is very noisy and the room’s furniture is old and worn out, and it seems that there is no regular maintenance for the devices, furniture and mattresses, and the appearance of the room is far and completely different from the pictures on booking and other websites on the Internet, I recommend changing the hotel management and many of the hotel staff and replacing them with more professional ones and Respected people, and the renewal of furniture, ,air conditioning devices, and Tv's, finally i don't recommend that hotel, i hope if the hotel owners take our reviews seriously and take an action to save the hotel reputation and make it as other good five stars hotels, because right now it's not more than an average three stars hotel.
Séjour de 2 nuits en août 2022
Réponse de hotel Management le 13 oct. 2022
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. It was a pleasure to have you as our guests at TOLIP hotel Alexandria, we are sorry to hear that your experience on this occasion was not up to your expectations. Please be assured that your feedback is extremely valuable to us and this has been shared with the relevant manager to ensure that the necessary actions are taken to address the shortfalls. Thank you for your time and we sincerely apologize for any inconvenience caused.

10/10 Excellent

Mohamed

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great sea view & super staff in the heart of Alex
A great sea view lively hotel with super helpful staff & amazing tasty restaurants in the heart of Alexandria opposite main Tivoli Dome hub :)
Séjour de 3 nuits en août 2022
Réponse de hotel Management le 13 août 2022
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. We look forward to your return visit.

8/10 Bien

Mohamed

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2022
Réponse de hotel Management le 7 août 2022
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. We look forward to your return visit.

4/10 Médiocre

Omneya

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The only good thing is the view of the frontal sea view rooms. Everything else is disappointing!
Séjour de 2 nuits en juillet 2022
Réponse de hotel Management le 29 juil. 2022
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. we do appreciate your keenness on moving your kind experience to our attention & we Promise to ensure our future endeavors of making your stay a much happier would be more Preferred from your side on your next visit , looking forward to welcoming you again.

2/10 Horrible

Murray

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Filthy Hotel
If cleanliness and hygiene is your thing then this is not for you....don't forget to wipe your feet on the way out.
Séjour de 3 nuits en juillet 2022

4/10 Médiocre

Mostafa

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
For a 5-star hotel, I was disappointed. -Room is so ordinary. -floors are not vacuumed. -rest room (toilet/shower) are not clean shiny white! No hand soap on sink. -No fridge. -No microwave. -No outside food. Pool and beach closes at 6:00 PM.
Séjour de 1 nuit en juin 2022
Réponse de hotel Management le 5 juil. 2022
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. It was a pleasure to have you as our guests at TOLIP hotel Alexandria, we are sorry to hear that your experience on this occasion was not up to your expectations. Please be assured that your feedback is extremely valuable to us and this has been shared with the relevant manager to ensure that the necessary actions are taken to address the shortfalls. Thank you for your time and we sincerely apologize for any inconvenience caused.

10/10 Excellent

Linda

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 1 nuit en mai 2022
Réponse de hotel Management le 21 juin 2022
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. We look forward to your return visit.

10/10 Excellent

IBRAHEM

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
EXCELLENT
Séjour de 3 nuits en juin 2022
Réponse de hotel Management le 14 juin 2022
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. We look forward to your return visit.

6/10 Satisfaisant

Fady

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
The room is clean and modern ,the check in is fast and friendly staff ,the breakfast is good and alot of varieties but the housekeeping are very unprofessional you need to call them every time to clean the room and bring missing towels ,the beach is very far away from the hotel you need to ride a bus and the sea is not clean
Séjour de 1 nuit en mai 2022
Réponse de hotel Management le 12 juin 2022
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. we do appreciate your keenness on moving your kind experience to our attention & we Promise to ensure our future endeavors of making your stay a much happier would be more Preferred from your side on your next visit , looking forward to welcoming you again

6/10 Satisfaisant

Mohamed

Voyage en groupe
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Disappointing
My room had no view taking into consideration that I paid extra fees for a sea side view and the bathroom needs to be renovated as it was very old and the parking was a chaos
Séjour de 1 nuit en mai 2022
Réponse de hotel Management le 12 juin 2022
Dear our valuable guest, Thank you for choosing TOLIP hotel Alexandria and for sharing your feedback. We are glad that you chose our hotel and it is a pleasure to know that you had an enjoyable time with us. we do appreciate your keenness on moving your kind experience to our attention & we Promise to ensure our future endeavors of making your stay a much happier would be more Preferred from your side on your next visit , looking forward to welcoming you again