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Avis sur Cameron House on Loch Lomond

5 out of 5
Cameron House on Loch Lomond
A82, Alexandria, Scotland

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 80 avis sur 117." "
Note des voyageurs de 8 (Bien), d’après 19 avis sur 117." "
Note des voyageurs de 6 (Satisfaisant), d’après 12 avis sur 117." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 117." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 117." "

9,2/10

Propreté

9,0/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Kimberly

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stunningly beautiful resort like accommodations! The rooms are extremely comfortable, warmly decorated and generous size. They have so much to offer for couples or families to do. The food was amazing and they have very friendly and warming staff! We will be back!
Séjour de 1 nuit en mai 2024
Réponse de Leah Dunsmore le 19 mai 2024
Thank you for reviewing your recent stay with us at Cameron House. It is wonderful to see that you had a fantastic time at the resort. I do hope that we will see you again soon.Haste Ye Back

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Guest Experience le 7 mai 2024
Dear Patricia,Thank you for reviewing your recent stay with us at Cameron House. It is wonderful to see that you had a fantastic time at the resort. I do hope that we will see you again soon.Haste Ye BackGuest Experience Team

8/10 Bien

Stephanie

Voyage en couple
Les points forts : Propreté et personnel et service
Perfectly acceptable for a large resort. Nice gym, clean rooms, and decent fare. The breakfast buffet was especially good.
Séjour de 3 nuits en mai 2024
Réponse de Guest Experience le 7 mai 2024
Dear Stephanie,Thank you for reviewing your recent stay with us at Cameron House. It is wonderful to see that you had a fantastic time at the resort. I do hope that we will see you again soon.Haste Ye BackGuest Experience Team

10/10 Excellent

Michelle

Les points forts : Infrastructures et conditions de l’hébergement
A lovely place to stay - will have another visit .
Séjour de 1 nuit en avril 2024
Réponse de Leah Dunsmore - Guest Experience Manager le 19 mai 2024
It's fantastic to read of your wonderful experience at Cameron House. We look forward to welcoming you back soon to the resort very soon.

8/10 Bien

David

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Great hotel but the layout of the property is very confusing. Could really have benefited from an internal map of where everything was. Very strange layout. Food was lovely in The Grill, Tavern and The Vista. All the staff in the restaurants were fine although we ordered drinks and they were totally forgotten. The bar staff were a little slow. We had an issue with no hot water in our room from 5.30pm until the next morning. Would recommend with some small tweaks to enhance the experience
Séjour de 2 nuits en avril 2024
Réponse de Leah Dunsmore - Guest Experience Manager le 19 mai 2024
Thank you so much for taking the time to feedback to us regarding your recent stay here at Cameron House, whilst there were points of your stay that you enjoyed. I am disappointed that there were aspects of your stay that we could have done better.We have noted your comments that you have highlighted and will be sharing these with the appropriate Heads of Department to allow us to improve on the points you have raised. We strive to exceed expectations every time and I can only apologise that this is not the case on your recent visit. Once again thank you for providing us with your constructive feedback we deeply appreciate the opportunity to improve.We hope to welcome you back to the Hotel in the future.

10/10 Excellent

Andy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Unbelievable level of service. Fantastic.
Séjour de 1 nuit en mars 2024
Réponse de Laura Carr, Guest Experience le 20 mars 2024
Thank you for your 5 star review. I am delighted that you had a wonderful time at the resort and experienced fantastic service from the team. We hope to welcome you back again in the future!

10/10 Excellent

Kaitlin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing stay with my partner. Very nice touch having the car taken and parked for us
Séjour de 1 nuit en février 2024
Réponse de guest experience le 20 févr. 2024
Thank you for reviewing your recent stay with us at Cameron House. It is wonderful to see that you had a fantastic time at the resort. I do hope that we will see you again soon. Haste Ye Back

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Disappointing
As many others have said, there are just not enough staff or facilities to cope with the number of guests. The hotel and the grounds are beautiful but the service is awful. We couldn’t get a seat at the bar downstairs and getting served at the Great Scots bar was a nightmare. We saw numerous people being turned away because there were no tables left. The staff are abrupt and harassed because they’re too busy and clearly can’t accommodate everyone. Dinner really needs to be booked a couple of weeks in advance if you’re staying at the weekend. We struggled to get a table. Breakfast is a bit of a free for all, you do need to queue and wait for a table to be free and there was only one person restocking fruit/pastries/etc so you do need to wait for these. Check out is also very busy so be prepared to queue here also.
Séjour de 1 nuit en février 2024

10/10 Excellent

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptional. Wonderful Christmas.
Two day stay over Christmas Beautiful room clean and comfortable Christmas lunch delicious Staff very professional everywhere Breakfast is great Afternoon Tea in lounge fabulous Chris the lounge manager a total STAR Will book again for Xmas 2024 for sure
Séjour de 2 nuits en décembre 2023

10/10 Excellent

Paola

Séjour de 1 nuit en décembre 2023

8/10 Bien

Hari

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place, scenic lake views old castle with modern twists amazing pool and water slide for kids, excellent gym, wonderful staff at hotel. Lovely breakfast. Had decent plant based options. Concierge, front desk staff and restaurant waitstaff all excellent and respectful and genuine. High Tea with scones etc was a great experience

10/10 Excellent

Alice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxing and has something for everyone!
We enjoyed using the facilities! The gym had excellent equipment, the pool area was relaxing and fun. The service was a bit slow sometimes especially in the upstairs bar. The cinema is a great idea but the popcorn wasn’t very edible. It was a very nice time of year to stay, there were reindeers and elves at the front.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Norman

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First time staying in the hotel since it reopened and it was all we expected. Guest Services were outstanding and looked after our requests promptly
Séjour de 1 nuit en novembre 2023

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de guest experience le 17 nov. 2023
Thank you for reviewing your recent trip to Cameron House. I am delighted to hear that you had a wonderful stay with us.Excellence and service is at the heart of what we stand for, and it is fantastic to hear you were able to experience this first hand. I am thankful you were able to experience true Scottish hospitality through our services we offer within the resort.I hope we have the pleasure of welcoming you back into the resort in the near futureGuest Experience Team

4/10 Médiocre

Ryan

Les points faibles : Personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de Guest Experience Team le 16 nov. 2023
Thank you for taking the time to review your recent stay.We are naturally sad to see that your stay with us was not to your or indeed our own expectations, for that we do apologise.We endeavour to show our warm Scottish hospitality to all guests and exceed their expectations on every visit. It is disappointing that this was not the case on your visit.Thank you for highlighting your experience to us and allowing us the opportunity to improve for the future. We will reflect on your feedback and put actions into place to elevate our guest journey back to the standards that we and our guests expect for Cameron House. Guest Experience Team

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic overnight stay
Séjour de 1 nuit en novembre 2023
Réponse de guest experience le 8 nov. 2023
Thank you for reviewing your recent trip to Cameron House. I am delighted to hear that you had a wonderful stay with us.Excellence and service is at the heart of what we stand for, and it is fantastic to hear you were able to experience this first hand. I am thankful you were able to experience true Scottish hospitality through our services we offer within the resort.I hope we have the pleasure of welcoming you back into the resort in the near futureGuest Experience Team

10/10 Excellent

Charles, Columbia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful and well managed special place overlooking Loch Lamond. We had very nice spacious rooms overlooking the Loch. We waited too late to make a dinner reservation so we went next door to Duck Bay Marina for dinner which was also excellent. I highly recommend the Cameron house.
Séjour de 1 nuit en octobre 2023
Réponse de Guest Experience le 7 nov. 2023
Good Afternoon Charles,Thank you for reviewing your recent trip to Cameron House. I am delighted to hear that you had a wonderful stay with us.Excellence and service is at the heart of what we stand for, and it is fantastic to hear you were able to experience this first hand. I am thankful you were able to experience true Scottish hospitality through our services we offer within the resort.I hope we have the pleasure of welcoming you back into the resort in the near future

6/10 Satisfaisant

Ann

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 5 nuits en octobre 2023
Réponse de guest experience le 29 oct. 2023
We endeavour to show our warm Scottish hospitality to all guests and exceed their expectations on every visit. It is disappointing that this was not the case on your visit.Thank you for highlighting your experience to us and allowing us the opportunity to improve for the future. We will reflect on your feedback and put actions into place to elevate our guest journey back to the standards that we and our guests expect for Cameron House. Guest Experience Team

8/10 Bien

nicky

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de guest experience le 29 oct. 2023
Thank you for reviewing your recent trip to Cameron House. I am delighted to hear that you had a wonderful stay with us.Excellence and service is at the heart of what we stand for, and it is fantastic to hear you were able to experience this first hand. I am thankful you were able to experience true Scottish hospitality through our services we offer within the resort.I hope we have the pleasure of welcoming you back into the resort in the near futureGuest Experience Team

10/10 Excellent

Stuart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de guest experience le 29 oct. 2023
Thank you for reviewing your recent trip to Cameron House. I am delighted to hear that you had a wonderful stay with us.Excellence and service is at the heart of what we stand for, and it is fantastic to hear you were able to experience this first hand. I am thankful you were able to experience true Scottish hospitality through our services we offer within the resort.I hope we have the pleasure of welcoming you back into the resort in the near futureGuest Experience Team

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff were great and made our stay helping us celebrate our wedding anniversary especially Shannon in Scotts bar .
Séjour de 1 nuit en octobre 2023
Réponse de guest experience le 29 oct. 2023
Thank you for reviewing your recent trip to Cameron House. I am delighted to hear that you had a wonderful stay with us.Excellence and service is at the heart of what we stand for, and it is fantastic to hear you were able to experience this first hand. I am thankful you were able to experience true Scottish hospitality through our services we offer within the resort.I hope we have the pleasure of welcoming you back into the resort in the near futureGuest Experience Team

10/10 Excellent

Kate

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cameron House was exactly the experience we wished for. Right on the Loch and so beautiful. It is luxurious and the staff were all helpful. Nothing too much trouble for anyone. Highly recommend Cameron House.
Séjour de 1 nuit en octobre 2023
Réponse de Guest Experience Team le 12 oct. 2023
Thank you for reviewing your recent trip to Cameron House. I am delighted to hear that you had a wonderful stay with us.Excellence and service is at the heart of what we stand for, and it is fantastic to hear you were able to experience this first hand. I am thankful you were able to experience true Scottish hospitality through our services we offer within the resort.I hope we have the pleasure of welcoming you back into the resort in the near futureGuest Experience Team

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff from valet parking to check in to restaurant personnel and housekeeping could not have been more professional and helpful in every way possible. Really loved our experience at this five-star hotel.
Séjour de 2 nuits en septembre 2023
Réponse de Guest Experience le 3 oct. 2023
Thank you for taking the time to review your stay. We are delighted to see you had a wonderful time at the resort and on the Bonnie Banks. We hope we will see you back again soon. Guest Experience

10/10 Excellent

Rachel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Last night in Scotland
The last night in Scotland before heading back to USA we decided to splurge and stay at Cameron House; no regrets! Breakfast was sumptuous, dinner at Boathouse was excellent, hotel is superb, views are to die for and the room was very comfortable and quiet. Everyone was very friendly - Glad we decided to end our wonderful trip to Scotland here
View from front approach to hotel
Rainbow over Loch Lomond
Cameron House
Séjour de 1 nuit en septembre 2023
Réponse de Guest Experience le 26 sept. 2023
Good Evening Rachel,Thank you so much for taking the time to review your stay with us. It is wonderful to see that you had a great experience and enjoyed your time here on the Bonnie Banks. I am glad you had a excellent end to your holiday in Scotland.Excellence and service is at the heart of what we stand for, and it is fantastic to hear you were able to experience this first hand. I am thankful you were able to experience true Scottish hospitality through our services we offer within the resort.Thank you again for your feedback and we can not wait to welcome you back in the near future. Kind Regards

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A lovely stay. Staff were all very friendly and couldn’t be more helpful. Would highly recommend
Séjour de 2 nuits en août 2023
Réponse de Guest Experience Team le 30 août 2023
Thank you for reviewing your recent trip to Cameron House. I am delighted to hear that you had a wonderful stay with us.Excellence and service is at the heart of what we stand for, and it is fantastic to hear you were able to experience this first hand. I am thankful you were able to experience true Scottish hospitality through our services we offer within the resort.I hope we have the pleasure of welcoming you back into the resort in the near futureGuest Experience Team

6/10 Satisfaisant

Kinjal

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The room sink was not draining. Beds were not very clean. Staff were not attentive. Tables were not clean.
Séjour de 1 nuit en août 2023
Réponse de Guest Experience le 25 août 2023
Dear Kinjal,Thank you for your feedback. I am sorry your stay was not up to our normal standard for you. I will pass along your feedback to the relevant managers for each department and it will be investigated and taken seriously. We are looking forward to welcoming you back for the full Cameron House experience we usually deliver. Warm Regards, The Guest Experience Team

10/10 Excellent

William, Saint Petersburg

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice plaxe
Séjour de 2 nuits en août 2023
Réponse de Guest Experience le 25 août 2023
Dear William, Thank you for taking the time to review your stay at Cameron House. It is wonderful to see you had a great time. We look forward to welcoming you back again in the future. Warm Regards,The Guest Experience Team

10/10 Excellent

Iain

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de Guest Experience le 25 août 2023
Dear Iain,Thank you very much for reviewing your stay at Cameron House. It is great to see you had a wonderful stay with us. We look forward to welcoming your back again soon! Haste ye back!Warm Regards, The Guest Experience Team

10/10 Excellent

Andy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en août 2023
Réponse de Thank you for taking the time to review your stay le 16 août 2023
Thank you for taking the time to review your stay. We are delighted to see you had a wonderful time at the resort and on the Bonnie Banks. We hope we will see you back again soon.

8/10 Bien

Kenneth

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Guest Experience Team at Cameron House le 16 août 2023
Thank you for taking the time to review your stay. We are delighted to see you had a wonderful time at the resort and on the Bonnie Banks. We hope we will see you back again soon.

10/10 Excellent

Raquel

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El castillo está situado frente al lago Vistas increíbles
Séjour de 1 nuit en août 2023
Réponse de Guest Experience Team at Cameron House le 14 août 2023
Thank you for taking the time to review your stay. We are delighted to see you had a wonderful time at the resort and on the Bonnie Banks. We hope we will see you back again soon.

10/10 Excellent

william

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Birthday break
Everyone was so friendly from reception to catering and bar staff.it could not have been better.
Séjour de 2 nuits en juillet 2023
Réponse de Natalie at Guest Experience le 29 juil. 2023
Hi William, Thank you for taking the time to review your stay. We are delighted to see you had a wonderful time on the Bonnie Banks and the team were able to make you feel so welcome. Haste ye Back

10/10 Excellent

kirsten

Séjour de 1 nuit en juillet 2023
Réponse de Guest Experience Team le 7 juil. 2023
Thank you for taking the time to review your stay. We are delighted to see you had a wonderful time on the Bonnie BanksHaste ye BackGuest Experience

10/10 Excellent

Jennifer

Séjour de 1 nuit en juillet 2023
Réponse de The Guest Experience Team at Cameron House. le 5 juil. 2023
Hi Jennifer. Thank you for taking the time to review your stay. We are delighted to see you had a wonderful time on the Bonnie BanksHaste ye Back

10/10 Excellent

Colin

Séjour de 2 nuits en juin 2023
Réponse de The Guest Experience Team at Cameron House le 5 juil. 2023
Hi Colin, Thank you for taking the time to review your stay. We are delighted to see you had a wonderful time on the Bonnie BanksHaste ye Back !

10/10 Excellent

mark, chandler

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location, very beautiful
Séjour de 1 nuit en juin 2023
Réponse de Guest Experience Team at Cameron House le 24 juin 2023
Hi Mark, Thank you for taking the time to review your stay. We are delighted to see you had a wonderful time on the Bonnie BanksHaste ye Back

8/10 Bien

KRISTOPHER

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
This is a great hotel in a fantastic location. I have stayed several times now and really enjoyed my stays at the hotel. There is one improvement that that hotel could do and that’s have usb ports in the rooms this is a minor issue as overall the hotel is excellent.
Séjour de 1 nuit en juin 2023
Réponse de Guest Experience le 18 juin 2023
Good Morning Kristopher,Thank you for taking the time to review your stay. We are delighted to see you had another wonderful time on the Bonnie Banks and we thank you for your loyal visits to your home away from home.Haste ye Back!Guest Experience

10/10 Excellent

Wendy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This castle is so beautiful, registration was easy, Men running around in kilts was amazing, afternoon tea, the bistro for dinner, but the breakfast!!!!! The breakfast is fabulous, I love European breakfasts they now how to do it correctly.
Séjour de 2 nuits en mai 2023
Réponse de Guest Experience le 15 juin 2023
Hi Wendy,Thank you for taking the time to review your stay. We are delighted to see you had a wonderful time on the Bonnie Banks and enjoyed your breakfast!Haste ye Back!Guest Experience

10/10 Excellent

Wayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It felt like what you would expect Scotland to be like.
Séjour de 1 nuit en juin 2023
Réponse de Guest Experience le 18 juin 2023
Hi Wayne,Thank you for taking the time to review your stay. We are delighted to see you had a wonderful time on the Bonnie Banks!Haste ye Back!Guest Experience

10/10 Excellent

william

Séjour de 4 nuits en mai 2023
Réponse de Guest Experience le 10 juin 2023
Hi William,Thank you for taking the time to review your stay. We are delighted to see you had a wonderful time on the Bonnie Banks!Haste ye Back!Guest Experience

4/10 Médiocre

Gregor

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Guest Experience le 6 juin 2023
Thank you for taking the time to review your recent stay.We are naturally sad to see that your stay with us was not to your or indeed our own expectations, for that we do apologise.We endeavour to show our warm Scottish hospitality to all guests and exceed their expectations on every visit. It is disappointing that this was not the case on your visit.Thank you for highlighting your experience to us and allowing us the opportunity to improve for the future. We will reflect on your feedback and put actions into place to elevate our guest journey back to the standards that we and our guests expect for Cameron House. Guest Experience Team

10/10 Excellent

Mary

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful facility that I wish I had stayed more than one night at. So much to see and do. Loch Lomond is absolutely stunning.
Séjour de 1 nuit en mai 2023
Réponse de Guest Experience Team le 1 juin 2023
Good Morning Mary,I hope you are doing very well. Thank you so much for taking the time to complete our survey and feedback to us regarding your recent stay here at Cameron House. We are so pleased that you enjoyed your stay. We hope that we will be able to welcome you back to the Bonnie Banks soon. Kindest Regards,The Guest Experience Team at Cameron House.

10/10 Excellent

Kristen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything amazing
We went with family. Had 4 rooms. Loved every second. Would have loved to stay longer. The service, staff, room, grounds, hotel itself, lake, food, pool were seriously fantastic.
Séjour de 1 nuit en mai 2023
Réponse de The Guest Experience Team at Cameron House. le 1 juin 2023
Good morning Kristen, I hope you are doing very well.Thank you so much for taking the time to complete our survey and feedback to us regarding your recent stay here at Cameron House. We are so pleased that you enjoyed your family getaway. We hope that we will be able to welcome you back to the Bonnie Banks soon. Kindest Regards,The Guest Experience Team at Cameron House.

10/10 Excellent

steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2023
Réponse de The Guest Experience Team at Cameron House. le 1 juin 2023
Good Morning Steven, I hope you are doing very well.Thank you so much for taking the time to complete our survey regarding your recent stay here at Cameron House, we are so pleased that you were able to enjoy your stay. We hope that we will be able to welcome you back to the Bonnie Banks soon. Kindest Regards,The Guest Experience Team at Cameron House.

10/10 Excellent

Ryan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful hotel in a stunning setting, excellent customer service, great variety of activities, food and drink. From the valet parking by the friendliest team (special mention to Douglas!), Jill at reception and all the staff we met, we felt truly welcomed and comfortable. If you aren't booked on to all the activities, you can make up a full day touring the grounds, enjoying the leisure facilities and the various bars and restaurants like we did. Whilst we didn't do any formal dining in the restaurant, the Boat House was an excellent choice for casual food on the loch followed by room service later on in the evening (burgers were great). Thanks again to the team for our birthday cocktails that we enjoyed in the Scots bar. Breakfast was amazing with so many choices. Genuinely can't wait to come back!
Séjour de 1 nuit en mai 2023
Réponse de Guest Experience le 10 juin 2023
Hi Ryan, Thank you for taking the time to review your stay. We are delighted to see you had a wonderful time on the Bonnie BanksHaste ye Back!Guest Experience

10/10 Excellent

george

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lives up to it's reputation and more
Had an absolutely beautiful 4 days stay here over the bank holiday made even more special by the friendliness and standard of service provided by the staff and in particular by the doormen/valets. The food in the restaurants was fantastic and it would be wrong to single any one restaurant out as they were all good,
Séjour de 4 nuits en mai 2023
Réponse de Natalie at Guest Experience le 10 mai 2023
Hi George, Thank you so much for taking this time to leave this kind review. I will of course pass on all your comments to the team involved and hope that we can welcome you back soon.

6/10 Satisfaisant

Lesley

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Disappointment
Extremely over priced , I have stayed in many 5 star hotels but this one was a disappointment. Very basic bathroom and amenities. Service in the whisky bar was extremely slow even though they weren’t busy . View was good but would not stay again
Séjour de 1 nuit en mai 2023
Réponse de Natalie at Guest Experience le 10 mai 2023
Dear Lesley, Thank you for taking the time to complete this review following your stay here Cameron House, it is disappointing to read that we have clearly missed your expectations and that you have left the resort feeling disappointed. Please know that we take all feedback from our guests very seriously and I have passed on all your comments to the relevant departments to pick up internally. Whilst I realise that this does not affect your previous stay, I do hope that it will give some assurance for when you visit us again. I do hope we have the pleasure of welcoming you back in the for an experience more innkeeping with our standards.

8/10 Bien

Igor

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Highly recommended. The staff is friendly and helpful. A lot of dining options of high quality. Even managed to use their pool for my morning workout. Would visit again
Séjour de 1 nuit en mai 2023
Réponse de Natalie at Guest Experience le 10 mai 2023
Hi Igor Thank you so much for taking the time to complete this five star review following your recent stay here at Cameron House, we are so pleased that you were able to enjoy your stay. We hope that we will be able to welcome you back to the Bonnie Banks soon. Kindest Regards

10/10 Excellent

Matthew

Séjour de 1 nuit en avril 2023
Réponse de Guest Experience le 10 juin 2023
Hi Matthew,Thank you for taking the time to review your stay. We are delighted to see you had a wonderful time on the Bonnie BanksHaste ye BackGuest Experience

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Natalie at Guest Experience le 10 mai 2023
Hi David Thank you so much for taking the time to complete this review following your recent stay here at Cameron House, we are so pleased that you were able to enjoy your stay. We hope that we will be able to welcome you back to the Bonnie Banks soon. Kindest Regards