Sorry for inconvenience we take this matter very serious. Upon inspection of whole room by our maintenance staff we find no bed bug or any sign of bed bugs. Then we call pest control service and they give us same report of no bed bug. Even we rent that yesterday night too and we have no complain about any bed bugs. Thank You.

Hello Hudaifah,We appreciate your feedback regarding the pricing and shuttle service. For future visits, we recommend checking our website for any available promotions or discounts to enhance your stay further. Your comments will be shared with the team for review.

Hi Vicente! We are absolutely thrilled to hear you had a perfect 5-star experience! Your feedback is fantastic – friendly and helpful staff, a great room, and everything going perfectly is exactly what we strive to deliver for every guest.Knowing you'll definitely recommend our hotel to others is some of the best praise we can receive! It sounds like we exceeded your expectations in every way.Thank you for choosing our hotel and for taking the time to leave such a positive review. We look forward to welcoming you back again soon for another perfect stay!

Hello Laura,We are thrilled to hear that you had a fantastic experience during your stay with us! We look forward to welcoming you back in the future.

Hi James! A perfect 5-star rating is always a delight to hear, especially when you specifically mention the exceptional service you received from our staff! Friendly and helpful staff are a cornerstone of a great guest experience, so we're thrilled to hear they made such a positive impression on you.Thank you for choosing our hotel, and we hope to see you again soon for another enjoyable stay with our friendly and helpful team!

Hi Kalyanna! A perfect 5-star rating and comments about exceeding expectations regarding cleanliness is delightful to hear! We take pride in providing a fresh and spotless environment for our guests, so we're thrilled you noticed the extra effort.Thank you for choosing our hotel, and we hope to see you again soon for another stay in a sparkling clean room!

Hi Ernest! A perfect 5-star rating is simply amazing! We strive to provide an exceptional experience for all our guests, and it sounds like we hit the mark!Thank you for choosing our hotel, and we hope to see you again soon for another awesome stay.

Hi Sandra! We appreciate you sharing your experience with a 4-star rating. It's great to hear that you found our hotel clean, affordable, and conveniently located - that's exactly what we aim to provide!If there's anything specific comes to mind in the future about how we can improve to earn that perfect 5 stars, please don't hesitate to share it. In the meantime, thank you for choosing our hotel, and we hope to see you again soon!

Hi Publio! We appreciate your honest 4-star rating and feedback! Knowing the proximity to the airport was a plus for you helps us understand what aspects of our hotel are valued by guests.Is there anything else about your stay that we could have done to improve it and earn a perfect 5 stars? Any additional feedback you'd be willing to share is helpful to us.Thank you for choosing our hotel near the airport, and we hope to see you again soon for another convenient stay!

Hi Sue! High five for a perfect 5 out of 5! Your satisfaction is our top priority, and a perfect rating lets us know we delivered an exceptional experience. Thank you for choosing us and for recommending us to others!

Hi Aura! Absolutely fantastic! A perfect 5-star rating and a comment about great customer service is a winning combination. Thank you for recognizing our staff's efforts to provide exceptional service! We hope to see you again soon and deliver another positive customer service experience.

Hi Luis! Your 5 out of 5 rating makes us want to shout it from the rooftops! It lets us know you were thoroughly impressed with your stay. Thank you for choosing us and for sharing your positive experience with others!

Hi Arthur! We sincerely apologize for the underwhelming experience you had with the manager, both over the phone and upon arrival. A 3 put of 5 rating reflects this, and we understand why it may have discouraged you from returning.Our staff, especially the manager, should be friendly and welcoming. A simple "thank you" and a smile can go a long way. We'll be addressing this issue directly with the manager to ensure all guests receive warm and professional service.We appreciate you giving us another chance next month, but completely understand your decision to explore other options. We hope you find a hotel that exceeds your expectations in all areas.

Hi Ann! We're absolutely thrilled to hear you had a perfect 5-star experience! A simple "Very nice!" let's us know you had a fantastic stay, and that's all we need to hear. Thank you for choosing us, and we hope to welcome you back again soon!

Hi Rodney! Absolutely delighted to hear you had a perfect 5-star experience! Your comments about the convenient location, cleanliness, and fantastic staff are truly appreciated. Knowing we provided the perfect base for exploring Knoxville and Maryville is terrific. We look forward to welcoming you back for all your future Knoxville trips!

Hi Fang! Thank you for your 4-star rating! We appreciate you recognizing that our property is well-maintained. It's also great to know you enjoyed the convenient location with easy access to Starbucks, Applebee's, and McDonald's. While a 4-out-of-5 is positive, we're always looking for ways to improve. Thank you for choosing to stay with us.

Hello Katerina,We are pleased to hear that our proximity to the airport was convenient for your stay. Our location aims to provide easy access for travelers. We appreciate your feedback and hope to welcome you back for another stay in the future.

Hi William! A 5 out of 5 rating is fantastic news! It tells us you were very impressed with your stay, and that's what we aim for. We appreciate you taking the time to acknowledge our efforts. Thank you for choosing us!

Hello Ashley,We're thrilled to hear that you enjoyed our pool during your stay! Our team works hard to provide a relaxing and enjoyable experience for all guests. Should you have any more feedback or suggestions for us, please feel free to reach out. Your comments are valuable to us as we strive to continually enhance our guests' experiences.

Hello Jason,We are delighted to hear that you found our hotel clean and quiet, providing you with the perfect setting for your overnight stay. Your comfort and relaxation are our top priorities. Thank you for choosing to stay with us!

Hello Raymund, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

Hello Mikayla,We are delighted to hear that you found our staff friendly and accommodating during your stay. It's great to know that you found our hotel to be of good quality. Your feedback is valuable to us, and we appreciate you taking the time to share your experience.

Hello Ann, We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us directly with any feedback you have from your stay. We value all guest input to improve our services.

Hello Heaven,We are delighted to hear that you found our hotel to be of good standard. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable stay.

thank you for taking out your valuable time and giving your feedback. Our fitness/Gym is in working condition. If you unable to find the gym our staff are more then happy to help you. thank you

Hello Kim,We're delighted to hear you found our pet-friendly entrance convenient and enjoyed the cleanliness of our hotel. It's wonderful that you appreciated the great coffee in our lobby. Your feedback is valuable to us, and we hope to welcome you back soon for another enjoyable stay.

Hello Komi,We appreciate you acknowledging our customer service standards and are glad you had a positive experience. We aim to provide exceptional service to all our guests to ensure a pleasant stay. If you have any further feedback or require assistance, please feel free to reach out to our management team directly.

Hello tom,We appreciate your kind words and are delighted to hear that you enjoyed your stay with us. Should you have any further feedback or queries, please do not hesitate to contact us directly. Thank you for choosing our hotel.

Hello Felix,We are glad to hear that you found our hotel safe, welcoming, and comfortable during your stay. Your positive feedback is greatly appreciated. We always strive to provide a great experience for all our guests. Thank you for choosing to stay with us.

Hello Danny,We are pleased that you found good value during your stay. Guest feedback is important to us as we continually strive to enhance our guests' experiences. Your comments will be shared with our team for their awareness and future improvements. Thank you for choosing our hotel, we hope to welcome you back soon.

Hi Evelyn! Thank you for sharing your positive feedback with us! We're thrilled to hear that you had a pleasant stay during your visit.We're glad that you found our hotel to be clean and bright, and that you enjoyed our friendly staff, good breakfast, and comfortable bed. Providing a comfortable and welcoming experience for our guests is important to us, and we're delighted that we could meet your expectations.We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

Hi Charles! Thank you for sharing your positive feedback with us! We're thrilled to hear that our staff member at the check-in was able to assist you efficiently, especially during a late arrival. Providing excellent customer service is a top priority for us, and we're delighted that our team member made a positive impression on you.We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

Hi Crystal! Thank you for sharing your positive feedback with us! We're thrilled to hear that you loved the convenience of our proximity to the airport and that you found our rooms to be comfortable, clean, and enjoyable. It's wonderful to know that you also enjoyed our pool during your stay.Providing a convenient and comfortable experience for our guests is always our goal, and we're delighted that we could meet your expectations. We appreciate your kind words and look forward to welcoming you back for another great stay in the future!

Hi Darren! Thank you for your positive feedback! We're delighted to hear that you had a great experience with our staff during your stay. Providing excellent customer service is a top priority for us, and we're glad to know that our team members made a positive impression on you.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

Hello Brittany,We are delighted to hear that you found our hotel nice, comfortable, and our staff friendly. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

Hi Junazen! High fives all around for a perfect 5 out of 5! We appreciate you recognizing the positive aspects of your stay. Your satisfaction is our top priority, and a perfect rating lets us know we delivered an exceptional experience. Thank you for choosing us!

Hello Keqin,We are delighted to hear that our staff made you feel at home during your stay. Your comfort and satisfaction are our top priorities, and we strive to provide exceptional service to all our guests. Please feel free to reach out to our management team with any further feedback or suggestions you may have.

Hello Lucy,We appreciate you highlighting our convenient location near the airport. Thank you for choosing to stay with us. Your feedback is valuable to us as we strive to provide excellent service to our guests. We hope to welcome you back for another great stay in the future.

Hello Charles,We are thrilled to hear you enjoyed your stay at our hotel! Should you have any further comments or suggestions, feel free to reach out to us. We look forward to welcoming you back soon!

Hi Sherri! We apologize for the experience you had during your stay, and we're sorry to hear that our staff member did not meet your expectations in terms of friendliness and professionalism.Ensuring that all guests feel welcomed and valued is of utmost importance to us, regardless of age. We will address this matter with our team to ensure that all interactions with guests, including children, are conducted with courtesy and respect.Your feedback is invaluable to us as we strive to provide the best possible experience for our guests, and we appreciate you bringing this to our attention. If there's anything else we can do to improve your experience, please don't hesitate to let us know.We hope to have the opportunity to welcome you back for a much-improved stay in the future. Thank you for choosing to stay with us.

Hi Claudia! Thank you for your wonderful feedback and perfect rating! We're delighted to hear that you had a great experience during your stay with us.It's fantastic to know that you found our staff to be great, enjoyed our breakfast offerings, appreciated our lovely decor, and had a comfortable night's sleep on our beds.Your satisfaction is our top priority, and we're thrilled that we could meet your expectations in all aspects of your stay.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic experience in the future. Thank you for choosing to stay with us!

Hello steve,We're pleased to hear that our staff could assist with your shuttle needs. Guest satisfaction is our priority, and we strive to provide excellent service. Should you have any future requests, feel free to reach out to our team directly.

Hello Karen,We're delighted to hear that our staff was able to assist you during your stay, and that you found our hotel to be clean and well-maintained. Thank you for acknowledging our efforts to provide a comfortable experience for our guests. Your positive feedback is greatly appreciated!

Hello Darren,We appreciate your positive feedback on our customer service and are pleased to hear about your experience. Our team works hard to ensure all guests have a pleasant stay. Your satisfaction is our priority and we hope to welcome you back in the future.

Hi Donna! Thank you for the wonderful review! We're thrilled to hear that you found your room clean and the beds comfortable. Our team strives to provide a welcoming and pleasant environment for all our guests, and it’s great to know we met your expectations.We appreciate you taking the time to share your experience and look forward to welcoming you back on your next visit. Thank you for choosing to stay with us!

Hi William! Thank you for your positive feedback about our location! We're glad that you found it convenient and to your liking. It’s always a pleasure to hear when our guests appreciate the efforts we make to provide an ideally situated base for their travels.We hope to welcome you back soon and aim for that perfect score on your next visit. Thank you for choosing to stay with us!

Hello Debbie,We're amped to hear you enjoyed your stay with us! We look forward to welcoming you back soon for another wonderful experience.

Hello Junazen,We are delighted to hear you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

Hi Sharon! Thank you for taking the time to provide your feedback. We apologize for the treatment you received during your interaction with our staff member. It is always our goal to provide friendly and respectful service, and it's clear we missed that mark in this instance.We are addressing this directly with the individual concerned to ensure this is an isolated incident and to reinforce our standards of customer service. We hope to have another opportunity to host you and provide a much better experience that reflects our values and commitment to guest satisfaction. Thank you again for bringing this to our attention.

Hi Melissa! Thank you for the great review! We're thrilled to hear you found everything clean and comfortable. Looking forward to your next visit!