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Avis sur Hampton Inn Knoxville - Airport

2.5 out of 5
Hampton Inn Knoxville - Airport
148 International Ave., Alcoa, TN

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 312 avis sur 593." "
Note des voyageurs de 8 (Bien), d’après 178 avis sur 593." "
Note des voyageurs de 6 (Satisfaisant), d’après 47 avis sur 593." "
Note des voyageurs de 4 (Médiocre), d’après 33 avis sur 593." "
Note des voyageurs de 2 (Horrible), d’après 23 avis sur 593." "

8,8/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Remi

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2022

6/10 Satisfaisant

Tammy

Les points forts : Propreté et infrastructures et conditions de l’hébergement
There was a dead bird between my parking space and the next upon my arrival. On my way out to dinner, I asked Trey at the front desk if he would put on some gloves and remove the poor bird so it didn't get squashed. Upon my return, the bird was still there, so I dispsed of it. There is no towel rack or hooks in bathroom to hang towels or wash cloths for drying. This makes no sense to me, especially since I prefer to use my towel multiple times. I discovered a queen fitted sheet had been put on my king size mattress when the corners were pulling off. Initially, I thought perhaps the sheet was put on the wrong direction. After a personal attempt to re-make the bed, it was evident the incorrect size fitted sheet was used. I called the front desk to ask that the correct size sheet be dropped by housekeeping the next day. Trey said he'd made note of it for housekeeping. There was a king-sized fitted sheet on the bed when I returned the next day. You can bet that is something I will be checking on all hotel beds! Breakfast fare was wonderful and varied , and I appreciated that bottles of water were offered to guests at the front desk.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Christine, Johnson City

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very few channels on TV. Breakfast was just okay. Otherwise, the hotel was nice. Very clean.
Séjour de 1 nuit en avril 2024

10/10 Excellent

William

Les points forts : Propreté
Great place close to the airport.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Daylee

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The room wasn’t clean. Hair in the bathroom and food crumbs on the floor. This is right next to the airport so the planes taking off sound like they go right over the hotel.
Séjour de 1 nuit en avril 2024

8/10 Bien

Cathy

Les points forts : Propreté, personnel et service, équipements
Trey was handling the busy front desk alone but still worked nicely And friendly telling us our reservation had been canceled by Expedia. We were a still able to get a nice room. Property in the process of renovating... a nice stay and good breakfast.
Séjour de 1 nuit en avril 2024

2/10 Horrible

Deborah

Séjour de 1 nuit en avril 2024

10/10 Excellent

Yuen Fai

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Newly renovated. Spacious.
Séjour de 1 nuit en avril 2024

8/10 Bien

Michelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

8/10 Bien

Joseph

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was close to the airport and lots of food options.
Séjour de 3 nuits en mars 2024

10/10 Excellent

Noriko, Kobe

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
滞在時のロビースタッフの皆さんが親切で感じが良く、海外に不慣れでしたが助かりました。
Séjour de 1 nuit en mars 2024

8/10 Bien

Mark

The lobby was under construction. No vending or ice machines on my floor. Or anywhere…per policy, I received new towels, the bathroom was in order, but no one made the bed. The fitted sheets did not fit the bed. The containers on the walls (soap etc.) were convenient, but I was concerned about the contents and the frequency with which the containers were cleaned. Thank you.
Séjour de 3 nuits en mars 2024

10/10 Excellent

Lisa

Séjour de 1 nuit en mars 2024

8/10 Bien

Jenna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay, expensive pet fee $75. Currently renovating (great) but parking limited due to construction equipment
Séjour de 1 nuit en mars 2024

2/10 Horrible

Elizabeth

Voyage en famille
Arrived around 9p beds were not made has to get linens and make our own beds. I expect more from Hampton Inn
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Melanie

Les points faibles : Personnel et service
For a Hampton Inn, I was not impressed. The lady that checked us in ended up checking someone else into our room the second day. I found out when I asked for towels and gave her my room number. She said I was a no-show. What? She had checked me in the day before! I was in a hurry, so I asked her to please not let someone else into my room and please have the towels put in the room. She didn't even do that. She had an attitude like I had done something wrong. The lobby was not a typical Hampton Inn set-up. We didn't even bother having breakfast there. One of the elevators got stuck while we were there. The room was ok. Nothing special.
Séjour de 2 nuits en mars 2024

8/10 Bien

Dean

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet and clean some remodeling going on our closet door was a barn door and was not in the right position to be operational
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Lisa, Vineland

Voyage en groupe
!
Séjour de 1 nuit en mars 2024

8/10 Bien

julio

Séjour de 1 nuit en mars 2024

10/10 Excellent

ERIK

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Safe, clean.,quite
Séjour de 1 nuit en mars 2024

8/10 Bien

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
So-so, decent for the price
Hotel is obviously in the final stages of a renovation. Which was fine. Shower (renovated) was very narrow, just shy of extending my elbows in width. That was a little annoying. Bed pillows were terrible, almost like not having anything at all even doubled up - made for little sleep and woke up with a sore back and neck. But very clean and great area with lots of food and shopping nearby! It was ok for the price we paid but would probably choose another hotel in the area next time to get a better sleep.
Séjour de 1 nuit en février 2024

10/10 Excellent

William, Knoxville

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Doing a full renovation and new look is really nice.
Séjour de 1 nuit en février 2024

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Newly renovated. Excellent.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Keith

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The property is under renovation and the new rooms look great… But the lobby area and the lack of ice & drink machines during the renovation was negative for our trip
Séjour de 1 nuit en janvier 2024

8/10 Bien

Athony

Les points forts : Propreté et personnel et service
The staff & service was the star here. My room was nice and clean. The place was under a remodel. It should be much better once completed.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Roberta

Voyage en couple
Les points forts : Personnel et service et équipements
Property was close to airport, only rated lower due to construction, but that was not an issue for us.
Séjour de 1 nuit en janvier 2024

2/10 Horrible

LaCrietia

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

10/10 Excellent

James

Séjour de 1 nuit en janvier 2024

4/10 Médiocre

Melba

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This place is a total mess, construction on the lobby, elevators malfunctioning, dust and construction things around the entire first floor, the receptionist is seating on a desk in front of the elevators like an old school teacher, this place shouldn't been open on those conditions,
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Sydney

Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Louise

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Matteo

Voyage d’affaires
Les points faibles : Personnel et service et équipements
The breakfast was horrible and staff was not organized
Séjour de 3 nuits en décembre 2023
Réponse de Hampton Inn Knoxville Airport le 22 déc. 2023
Thank you for your feedback. While we are under renovation, we are striving to provide the best possible experience for our guests. We will use your feedback to improve our guest experience and hope that you visit us once renovations are completed.

6/10 Satisfaisant

Tai Wah Rosanna

Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023

8/10 Bien

Leslie

Séjour de 2 nuits en novembre 2023
Réponse de Hampton Inn Knoxville Airport le 22 déc. 2023
Thank you for your feedback.

10/10 Excellent

Topanga

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
i was worried when we first walked in due to the construction, but i was very pleased when we got to our room. very very clean! the room was also very nice! would definitely stay here again!
Séjour de 1 nuit en novembre 2023
Réponse de Hampton Inn Knoxville Airport le 22 déc. 2023
Thank you for your feedback. We appreciate your business and will share your feedback with our staff.

10/10 Excellent

Sandra

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The room was Very comfortable and clean. It's undergoing some remodeling which will make this hotel even better. Good service and good breakfast. Shuttle service to the airport very good and punctual.
Séjour de 2 nuits en octobre 2023

8/10 Bien

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
I have stayed at this Hampton several times as it is close to my Alcoa office. The endless construction is beginning to wear on me however. I'm tired of smelling paint and other odors all the time and being totally honest, the quality of the new construction isn't the best - very sloppy work. Hopefully it'll get better as it is a convenient place to stay.
Réponse de Hampton Inn Knoxville Airport le 22 déc. 2023
Thank you for your feedback. We are working as quickly and efficiently as possible to ensure our guests have the best experience possible. While we understand that renovations are not fun, we want to provide you, and all of our guests. the best product possible. We appreciate your business and will share this feedback with our staff.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Still under construction. Not their fault.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Alain

Séjour de 1 nuit en octobre 2023
Réponse de Hampton Inn Knoxville Airport le 22 déc. 2023
Thank you for your feedback.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté
Ok, but needs cleaning
Stayed just one night as our plane got in late. We need a place to crash overnight until continuing on the next day. I understand but they’re doing construction. However, the cleanliness that we had an issue with was not due to construction. It was the hair in the showers and the yellow brown streaks on the shower walls, those just kind of made us go ewwww.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Angel L

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Michael

Séjour de 1 nuit en octobre 2023

8/10 Bien

Dale

Voyage en groupe
Les points forts : Personnel et service et équipements
The property is being refreshed so there are workers and equipment around the property. The rooms available were already remodeled and were very nice.
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Brandy

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Cleanliness
The floor that my room was on had been recently renovated. It was clean and well appointed. The courtesy breakfast offered a nice variety and was clean and well attended.
Séjour de 1 nuit en juin 2023

4/10 Médiocre

Daniel

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property is under construction. We were not aware of this! There was virtually no place to park and at one time our car was blocked in. Trash and debris is everywhere and it is very, very noisy. Our room had been renovated, but someone needs to buy these people some magic erasers and brooms because the clean up was sub par. We received no apologies, just blank stares and shrugs. Very disappointing.
Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

Tracey

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Clean, Friendly and quiet
We’ve stayed here numerous times and the time before this was 2 years ago and they said they were redoing the hotel. Fast forward 2 years and still not done. It’s dated but clean although the beds and pillows are the worst. Not much counter space in bathroom and not enough drawers for two people. The staff is phenomenal and they go above and beyond to help make your stay pleasant. I get their hands are tied but honestly I don’t think we will go back in 2 years.
Séjour de 7 nuits en mai 2023
Réponse de Quisha le 19 mai 2023
Thank you for staying with us!

10/10 Excellent

Jocherri

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 3 nuits en avril 2023
Réponse de Quisha le 19 avr. 2023
Thank you for staying with us!

6/10 Satisfaisant

Marian

Séjour de 1 nuit en avril 2023
Réponse de Quisha le 29 avr. 2023
Thank you for staying with us!