2/10
I usually appreciate Tru but his hotel in ABQ is very far from the usual standards of comfort of the others sisters locations of Tru hotels.
First, staff is managed by Randi who has absolutly nothing to do with clients satisfaction. A intensive training to understand basics commercial behaviour seams necessary for this team...
That's the first time I observe a no- solution manager in a Tru...
Second, a gas station Maverick is just in front of the entrance and the hotel is just located at the exit of highway: it means permanently noise inside the rooms night and day from cars or trucks either in gas station either driving thru the exit for half of the building.
Third, maintenance of equipements is very poor: pool out of order without any customers prƩvenance, toaster out of order,...
Hilton' survey seams a mandatory.
Philippe
SĆ©jour de 1Ā nuit en fĆ©vrierĀ 2024