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Avis sur Motel 6 Albuquerque, NM - South - Airport

2 out of 5
Motel 6 Albuquerque, NM - South - Airport
1000 Avenida Cesar Chavez Southeast, Albuquerque, NM

Avis

5,2
Note des voyageurs de 10 (Excellent), d’après 183 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 148 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 122 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 140 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 407 avis sur 1000." "

5,4/10

Propreté

6,4/10

Personnel et service

4,6/10

Équipements

5,0/10

Infrastructures et conditions de l’hébergement

4,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Léonard

Les points forts : Confort de la chambre
Les points faibles : Propreté et personnel et service
Peut mieux faire
Chambre correct mais un peu sale. Nous avons du demander les serviettes et savon. C’est dommage qu’il n’y ait pas de microonde/frigo et que la wifi marche mal
Séjour de 1 nuit en mai 2022
Réponse de Brand Experience Team le 9 août 2022
Salut Léonard, Merci pour votre évaluation, veuillez nous donner l'opportunité d'améliorer votre expérience lors de vos futures réservations. Lilith #Team6

2/10 Horrible

andrew

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Loud party place, I needed sleep. Bugs. Place falling apart. Only positive was staff who was nice.
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Robert

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Was not happy at all. The room had a bad smell and not to clean
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Ella

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very Dirty
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 7 mai 2024
Hi Ella,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Maz K.#Team6

2/10 Horrible

Keith

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No bed bugs No towels No Wi-fi No trash can No tables, counters, shelves No chairs Cigarette burns on sheets, bathroom fixtures shower drain very sluggish. dirty floor It did however have a bed and a toilet that worked
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 1 mai 2024
Hi Keith, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

6/10 Satisfaisant

Scott

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Wouldn’t stay here again.
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 23 avr. 2024
Hi Scott,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Horrible

John

Voyage en groupe
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
No coffee tonight or tomorrow. No breakfast of any kind tomorrow. The door looked like it had been jimmied but it seemed locked for now. But what do you expect for $50 plus tax?
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 1 avr. 2024
Hi John, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
...
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 1 avr. 2024
Hi John, Thank you for the 5-star rating!Natalie #Team6

6/10 Satisfaisant

Matthew

Les points forts : Personnel et service
Les points faibles : Propreté
Bathroom needed a deep cleaning. Stains on towels.
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 1 avr. 2024
Hi Matthew, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Natalie #Team6

2/10 Horrible

Argelia

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff super rude. Hugh lack of customers service. Couldn't stay in the room was stinky, filthy. Beds were not done correctly. Floor with hair. The front desk girl was super unfriendly. I requested a refund. Still waiting for it. Other people smoking in rooms.
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 27 mars 2024
Hi Argelia,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Horrible

Andrew

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bed bugs and cockroaches... I refuse to stay.. I had to inspect before checking in and I made it clear I'm not to be charged.
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 27 mars 2024
Hi Andrew,We take bed bugs reports very seriously and sincerely apologize for your experience. Please know that we are on high alert regarding all reports of pest and are mindful to monitor our rooms in order to address and treat for any issues if we discover them. Thank you again for bringing this matter to our attention and we appreciate your patronage. We would like to discuss your experience and ask that you use the Contact Us feature on our website to connect with us.Maz K.#Team6

4/10 Médiocre

Conor

Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bad even for a Motel 6.
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 27 mars 2024
Hi Conor,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Horrible

bryan

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was disgusting. I don’t leave reviews but if you have a chance to stay somewhere else I would. Room was filthy and my bed sheet was just turned inside out and was covered in hair.
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 27 mars 2024
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy check in. Comfortable and quiet
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 27 mars 2024
Hi John, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

2/10 Horrible

Leslie, Las Cruces

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Brand Experience Team le 21 mars 2024
Hi Leslie,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Horrible

debbie

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arrived at 8 pm to window check in. Could not tell us exactly where the room was! Lugged stuff up stairs to find someone was already in that room! Went back and asked for ground floor. Was told only had one GF available. Room was dirty, blood on corner of pillowcase and tv did not work. Was also told internet was down. Sketchy people around. Just horrid.
Séjour de 1 nuit en mars 2024
Réponse de Nancy Y. le 19 mars 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Horrible

Richard

Missing light bulbs. No TV reception, ants all over the place when we woke up. The receptionist didn’t care. Got the hell out of there there quickly!
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 12 mars 2024
Hi Richard,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6

2/10 Horrible

Cristian

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I booked a room for 2 nights and another for one night. The second room was for my father in law who was coming in on the second day. Upon arrival to the room was a strong odor of cigarette which was terrible for a "non smoking" room. The toilet was filthy and the tub was also filthy to the point where we didnt use the toilet nor shower. We got there at midnight so all we wanted to do was sleep and too late to find another hotel at that time. We woke up with headaches from the cigarette smell. As soon as we woke up we left and cancelled the second night and also the second room. We booked at La Quinta Inn which was similar pricing but way better 10/10!!! Cant believe this facility is allowed to rent out rooms in this condition.
Séjour de 2 nuits en mars 2024
Réponse de Brand Experience Team le 12 mars 2024
Hi Cristian,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Horrible

Krairut

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Strong cigarette smell in the room.
Séjour de 1 nuit en février 2024
Réponse de Brand Experience Team le 12 mars 2024
Hi Krairut,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Horrible

John

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My problem was I could not check in when I had intended. They did not have the room available. I tried to get my money back through Expedia and they would not give it to me. And Motel 6 would not honor it. I paid for nothing. I will never, use Expedia again for anything
Séjour de 1 nuit en février 2024

2/10 Horrible

Sharon

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
HANDS DOWN THE WORST PLACE I HAVE EVER STAYED !! Don't know what housekeeping does, but I'll tell you they dont clean or know how to. NEVER paid for a hotel that provides a cold ass shower because theres no hot water. All in all , just a HORRIBLE place to go/stay. Felt UNSAFE my entire night.
Séjour de 1 nuit en février 2024
Réponse de Brand Experience Team le 6 mars 2024
Hi Sharon,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en février 2024
Réponse de Brand Experience Team le 8 mars 2024
Hi Linda, Thank you for the perfect rating!Natalie #Team6

6/10 Satisfaisant

john

Les points forts : Personnel et service et confort de la chambre
Floor still had debris on it. No toilet paper or water cups. Strong order of disinfectant. Cleared after leaving windows and door open and fan on for one hour.
Séjour de 1 nuit en février 2024
Réponse de Brand Experience Team le 27 févr. 2024
Hi John,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en janvier 2024
Réponse de Brand Experience Team le 27 févr. 2024
Hi Linda,Thank you for the perfect rating!Lilith#Team6

2/10 Horrible

Evan

Séjour de 1 nuit en février 2024

8/10 Bien

Eduardo

Les points forts : Personnel et service
Séjour de 2 nuits en février 2024

2/10 Horrible

Maritta

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not clean nor safe
This was worst experience ever, we checked out immediately after looking at room. Dirty, unsafe, vagrants around building.
Séjour de 1 nuit en janvier 2024
Réponse de Brand Experience Team le 14 févr. 2024
Hi Maritta,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Satisfaisant

Clyde

Voyage en famille
Les points forts : Personnel et service
Staff was polite and friendly
Séjour de 1 nuit en janvier 2024
Réponse de Brand Experience Team le 14 févr. 2024
Hi Clyde,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6

10/10 Excellent

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Jens

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is the dirtiest hotel I have ever stayed in. And management and staff couldn't care less. We changed room as the first one was dirty and stank of cigarettes. The next room was even dirtier.
Séjour de 2 nuits en janvier 2024
Réponse de Brand Experience Team le 7 févr. 2024
Hi Jens,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Horrible

Jeanne

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It took three rooms. First had stains all over the comforter and sticky floor. Second room they sent me to was occupied already. Third room still had a sticky floor, the tv didn't work and light bulbs were burnt out. They were supposed to refund this night but never did.
Séjour de 1 nuit en janvier 2024
Réponse de Brand Experience Team le 7 févr. 2024
Hi Jeanne,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Bien

Kim

Séjour de 2 nuits en décembre 2023

4/10 Médiocre

Ana

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Toilet and floor near beds were dirty. Tub drain needed clearing. NO towels in the room: requested, but did not receive for several hours.
Séjour de 1 nuit en décembre 2023
Réponse de Brand Experience Team le 26 déc. 2023
Hi Ana, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Horrible

Andrew

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Terrible
Séjour de 1 nuit en décembre 2023
Réponse de Brand Experience Team le 26 déc. 2023
Hi Andrew, We appreciate you taking the time to rate your stay. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Horrible

William

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was the absolute worst property. I’ve stayed at recently. Two cockroaches on the wall as I entered didn’t help anything. They didn’t even supply toilet paper. Had to check in by standing outside in the cold. Please do not stay here.
Réponse de Brand Experience Team le 20 déc. 2023
Hi William, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 Horrible

Raman

Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Ashley

Séjour de 1 nuit en novembre 2023

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
This location is the worst I've ever seen. So run down. - Dirty feeling - A/C - Fan did not even work - Toulel seat worse than any rest stop - Had a room at firat which I could not access due to broken lock. Got my second room. IT WAS HORRIBLE. Too tired to dral with asking for another. - Workers should not have their children hanging out/working with them outside of lobby/behind desk. I understand about extenuating circumstances, but its not professional. Sge waa distracted. -Paint splatter all over floor in room. - Property not kept up. Looks dingy/ild/dilapidated. I've stayed at many many Motel 6 locations. This is the worst. Will not stay again. -
Séjour de 1 nuit en novembre 2023
Réponse de Brand Experience Team le 29 nov. 2023
Hi Traveler,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Horrible

Julihanna

Séjour de 4 nuits en octobre 2023

2/10 Horrible

Patrick

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There weren't a lot of options for hotels and I wouldn't have chosen this place if there wasn't an eclipse and huge balloon festival happening the next day. I took a chance and booked anyway, even though there are a number of negative reviews. The door to our room had a busted chain lock from a previous forced entry, the room was dirty, there were cockroaches, there was a crime scene investigation team at the front of the hotel when we came back from dinner. It wasn't a good place to stay. We left early. I wouldn't recommend staying here unless, like us, you have no other choice.
Séjour de 1 nuit en octobre 2023
Réponse de Brand Experience Team le 1 nov. 2023
Hi Patrick,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023

2/10 Horrible

Andrea

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en octobre 2023

2/10 Horrible

Sarah

Voyage avec des animaux de compagnie, Voyage en couple
Les points faibles : Propreté et équipements
Okay location. Very dirty . Floors were not cleaned. Towel dirty . Toilet seat dirty. Rooms smelled like smoke. No shampoo or conditioner
Séjour de 1 nuit en octobre 2023
Réponse de Brand Experience Team le 1 nov. 2023
Hi Sarah,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Horrible

Susan

I checked in after 5pm and I was given a room that was still being cleaned. Ice ms nine wasn’t working.
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disgusting!
If I could give it a negative star I would. The woman at the counter was very unfriendly and said if you dont give me the confirmation number I can't help you. I had to call hotels.com to get the number. Hotels.com had to call her also. The room hadn't been remodeled for decades. Stains on sheets. Dirty rag in the bathroom. Toilet running all night. There was no soap in the room. I went to the counter and asked the lady for it. She said, "We are not a hotel!". An scooped some motel six soaps out of a box and said... they just arrived. We paid $250 to stay in this dump. Disgusting! We slept in our clothes and didnt dare take a shower.... avoid this place !
Séjour de 1 nuit en octobre 2023
Réponse de Nancy Y. le 27 oct. 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Horrible

Patricia

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Nasty
The desk clerk was wonderful the room stunk was old and disgusting a non smoking room with cigarette burns in the dirty box springs our stay was less than 5 minutes
Séjour de 1 nuit en octobre 2023
Réponse de Nancy Y. le 27 oct. 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Horrible

Giuseppina

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I was shocked at the horrible condition of this motel. We chose it because we needed to be close to the airport. My husband and I were up killing bugs, I think cockroaches. Outside of our room we believe drug deals or worse were happening, with lots of yelling and screeching tires. We decided to leave to go to the airport. It was the most disgusting and frightening experience I’ve had.
Séjour de 1 nuit en octobre 2023
Réponse de Nancy Y. le 27 oct. 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Horrible

Cindy

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Excellent attendant, HORRIBLE ROOMS.
The woman at the desk, who worked the evening Friday, October 13th, 2023 was an excellent worker. Much respect and gratitude to her for staying on the job and getting guests checked in all on her own while rooms were completely over booked, rooms hadn’t been checked, and putting up with a company and/or management that appears to completely disrespect employees and customers. Because she was working a third shift in a row on her own, there was no one helping check in guests. Even though she was doing everything she possibly could, We waited an about an hour to get checked in. The bed sheets had dried fluid on both beds, a hair in one bed, definitely sheets were not changed. The only working light in the room was the bathroom, the others all flickered badly or just didn’t come on. In my opinion, the condition of the room was at least 20-30 years old without maintenance. So everything was disappointing. Another guest refused to stay because upon getting her nonsmoking room, “everything stank of cigarettes and there were burns on all the furniture and bedding “. This location has apparent disrespect to their employee’s work conditions, housekeeping training, and total disrespect to their customers.
Séjour de 1 nuit en octobre 2023
Réponse de Nancy Y. le 27 oct. 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Horrible

sharon

Les points faibles : Personnel et service
It was overbooked and I had to sleep in the car.
Séjour de 1 nuit en octobre 2023
Réponse de Nancy Y. le 27 oct. 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 Médiocre

Loretta

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023