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Avis sur Hotel 505

2.5 out of 5
Hotel 505
900 Medical Arts Ave Ne, Albuquerque, NM

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 69 avis sur 206." "
Note des voyageurs de 8 (Bien), d’après 54 avis sur 206." "
Note des voyageurs de 6 (Satisfaisant), d’après 38 avis sur 206." "
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 206." "
Note des voyageurs de 2 (Horrible), d’après 27 avis sur 206." "

7,4/10

Propreté

8,2/10

Personnel et service

6,8/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Lucie

“Continental breakfast” was more like waffle or cereal whitout milk.. old hotel, clean old room but cheap and near everything so the price is ok
Séjour de 1 nuit en mars 2024
Réponse de Jaime C., General Manager le 14 mars 2024
Lucie- Thank you for taking the time to leave us a rating. We have recently changed management companies and are constantly working to make improvements. Your feedback is very valuable to us, thank you. We hope to see you again in the future! Thank you for choosing Hotel 505!

8/10 Bien

Sharla, Sacramento

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great price point, good place, staff was super friendly and helpful.
Séjour de 3 nuits en mai 2024

8/10 Bien

Luke, Albuquerque

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie was amazing at the front desk, dealing with a disgruntled customer while also quickly checking in a long line of tired guests. I hate waiting in line, but she kept things moving all on her own. As for the hotel; you can't beat the proce and I'm nostalgic for the old converted Howard Johnsons. I'll be back for sure.
Séjour de 1 nuit en mai 2024
Réponse de Vic le 29 mai 2024
Luke,Thank you for taking the time to write your review. We truly appreciate the kind words about Stephanie. We are happy to hear you enjoyed your stay and are looking forward to seeing you again soon. Safe travels.

8/10 Bien

Lacey

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff were very friendly and helpful. Beds were comfortable. The ac unit made some noise but it wasnt an issue for us. This is definitely an older hotel but we enjoyed our 1 night stay. The front desk ladies were super nice and helped us to find some local shopping. We did not take advantage of the pool or gym(not like the picture only 1 muti machine). The breakfast was ok. Waffles, cereal, some pastries, bagels, toast, a few fruits, hot bisquits and gravy (bisquits were soft and delicious), coffee and juices. Parking is not great here. Small spaces and limited parking in the main area, we saw another lot around back but did not feel confortable parking there.
Séjour de 1 nuit en mai 2024
Réponse de Jaime C., General Manager le 29 mai 2024
Thank you, Lacey, for your incredible review! We are thrilled you received the excellent guest service our staff is known for! We can agree with you, there are some updates that need to be made. Which is why we are super excited for our upcoming full renovation! We are confident the renovation will address all of the issues we have with the parking lot and the dated rooms. We hope you return to see the finished results! Thank you for choosing Hotel 505!

8/10 Bien

Cristina

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our stay was pretty good. Parking is small so cars are super close to each other. The hallway going to the rooms has a weird smell to it. The room was clean and was cleaned while we stayed so that was nice. The pillows are small so woke up with neck pain it felt like I had slept with no pillow. The hotel is next to the freeway so it can get noisy both day and night. Hotel offers breakfast up until 11am. We went at 10 and there was nothing left for us to get. We didnt really mind but just a heads up to head down for breakfast early if youre trying to eat there.
Séjour de 2 nuits en mai 2024
Réponse de Vic le 28 mai 2024
Hello Cristina,Thank you for taking the time to write your review. We are glad to hear that you enjoyed your stay with us. We agree the parking is tight. Please be assured that the parking issue will be addressed during the hotel's upcoming planned renovation. We apologize that the pillow may have caused you some neck pain and the noise from the highway. We hope that you choose to stay with us again the next time your travels bring you Albuquerque. Until then, safe travels.

2/10 Horrible

Andrea

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Cockroaches everywhere. Enough said
Séjour de 1 nuit en mai 2024
Réponse de Vic le 28 mai 2024
Andrea,Thank you for bringing this to our attention. The hotel is sprayed for pest and insects monthly by a reputable pest control company. Please call the hotel and ask for the General Manager to further discuss your stay. We appreciate the business and look forward to your next stay with us.

6/10 Satisfaisant

Yong Quan

Breakfast is not goog
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 28 mai 2024
Hello Yong, Thank you for your 3-star review. We're pleased to have been able to serve you. We're committed to excellence and would greatly value any further feedback you could provide. Ensuring your complete satisfaction is important to us, and we hope to have the opportunity to demonstrate this in the future.

10/10 Excellent

Clint

Les points forts : Propreté
Very nice and happy stay
Séjour de 6 nuits en mai 2024
Réponse de General Manager le 28 mai 2024
Thanks so much for your feedback Clint! It makes our day hearing about how much our guests enjoy their stay. We have passed on your review to our team and look forward to serving you again in the future!

10/10 Excellent

Forrest

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 27 mai 2024
Thank you for your perfect rating! We’re delighted to hear you enjoyed our staff's service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!

10/10 Excellent

Blanca

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Estuvimos viajando durante una semana, y el 505 fué el mejor hotel de todos los que rentamos, todo estaba perfecto, sobre todo la limpieza y amabilidad de los empleados, cien por ciento recomendado
Séjour de 2 nuits en mai 2024
Réponse de General Manager le 27 mai 2024
Blanca, tu reseña significa mucho para nosotros. Siempre nos esforzamos por hacer nuestro mejor esfuerzo para brindarles a nuestros huéspedes una experiencia excepcional y me alegra haber superado sus expectativas. Esperamos volver a verte pronto!

8/10 Bien

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de General Manager le 28 mai 2024
We really appreciate you taking the time to leave us a review, Eric. These are the ratings that keep us motivated to continue doing what we’re doing, and we’re happy to hear that you had a great experience. Let us know if we can do anything else for you. Thank you!

10/10 Excellent

Diana

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quaint clean place. Safe surroundings. Staff very friendly.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 27 mai 2024
Diana, thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you.

8/10 Bien

Michelle

Voyage d’affaires
Les points forts : Personnel et service et équipements
It was okay for the price. My TV did not work the entire 4 days i was there. Parking spaces are narrow. The staff was great.
Séjour de 4 nuits en mai 2024
Réponse de Vic le 24 mai 2024
Hello Michelle,Thank you for the opportunity to serve you for your lodging needs. We apologize for the inconvenience of your television not working properly during your stay. I hope we were able to assist you and get it working again. Also, thank you for the kind words about the staff. It is only through the eyes of our guests can we measure our true success. We hope to see you again soon.

8/10 Bien

Falisha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pool area was great... Safe and private...
Séjour de 1 nuit en mai 2024
Réponse de Jaime C., General Manager le 24 mai 2024
Hi Falisha, Your words have brightened our day! We put a lot of effort into providing safe and comfortable accommodations. We appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your visit. We value your feedback and look forward to seeing you again!

10/10 Excellent

Angel o

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great pool and hot tub
Séjour de 1 nuit en mai 2024
Réponse de Vic le 22 mai 2024
Dear Angel o, Thank you for the high ranking and comments about the pool and hot tub. We appreciate the feedback. It is only through the eyes of the guest can we measure our true success. We are happy you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Sikiu

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything good
Séjour de 1 nuit en mai 2024
Réponse de Vic le 22 mai 2024
Dear Sikiu,Thank you for taking time to write your review and kind comments. We appreciate your business and feedback. We look forward to your next stay with us.

6/10 Satisfaisant

Catherine, Minneapolis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk staff were very friendly and engaging. Every time I'd walk by the desk they would say hello. Breakfast was go, but very crowded.
Séjour de 2 nuits en mai 2024
Réponse de Vic le 22 mai 2024
Hello Catherine,Thank you for the gift of your feedback. We appreciate the kind words about the staff being friendly and engaging. We hope you visit us again soon. Safe travels.

6/10 Satisfaisant

chris

Voyage d’affaires
Les points forts : Propreté et personnel et service
was $60 my one night after taxes and everything, cant ask for much i got what i paid for. Breakfast could have been better but the front desk was chill.
Séjour de 1 nuit en mai 2024
Réponse de Vic le 22 mai 2024
Dear Chris,Thank you for choosing us for your lodging needs. We appreciate your business and feedback. It is only through the eyes of our guests that we can measure our true success. We hope to see you again soon.

10/10 Excellent

Matthew

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pretty pretty pretty cool
Séjour de 3 nuits en mai 2024
Réponse de Jaime C., General Manager le 20 mai 2024
Matthew, thank you! Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and look forward to being your preferred choice for hotel service in the future! Thank you for choosing Hotel 505!

8/10 Bien

Jose Miguel

Voyage en groupe
Les points forts : Propreté et personnel et service
It was too noisy since it is located right next to the main freeway. The rooms were nice and clean. The lady that I checked in with, was very nice and helpful.
Séjour de 1 nuit en mai 2024
Réponse de Jaime C., General Manager le 20 mai 2024
We are so grateful for your kind words and your 4/5 rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next visit even better, please let us know. Thank you for choosing Hotel 505!

8/10 Bien

Carolina

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The queen beds were full beds, wish there was more options for breakfast. Swimming pool is perfect and hot tub was wonderful, staff were really nice and helpful, BUT the bathroom and sliding doors need to be updated. Thanks 505
Séjour de 1 nuit en mai 2024
Réponse de Jaime C., General Manager le 20 mai 2024
We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. Thank you from the Hotel 505 family!

10/10 Excellent

Shawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Jaime C., General Manager le 20 mai 2024
We are honored by your wonderful rating. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!

2/10 Horrible

Josué

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
No me gusto
Séjour de 1 nuit en mai 2024
Réponse de Jaime C., General Manager le 15 mai 2024
Josue, thank you for your review. Please feel free to reach out to me directly at the property so that I may have the opportunity to properly address any concerns you may have. Thank you for staying with us!

6/10 Satisfaisant

Raul

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The Good; Bed was nice and soft. The Bad; the whole place needs a lot of attention, The halls are dark and carpet is worn. In the room the carpet is torn, the sliding door on the balcony was out the track didn't lock, the room door needs painted, Elevator has scratches all over the walls. The parking spots are too small for a small car, most people too a space and a half.
Séjour de 1 nuit en mai 2024
Réponse de Jaime C., General Manager le 14 mai 2024
Hello Raul, thank you for taking the time to tell us about your experience staying with us! We can agree, even though our staff works hard to ensure our property is clean and tidy, there are some updates and upgrades to be made to the building! Which is why are we very excited for our upcoming renovation! We are confident the renovation will bring a beautiful and comfortable experience for all of our guests to enjoy! We hope you return to see the finished results! Thank you again for staying with us and we hope to see you soon!

4/10 Médiocre

Marilu

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No me agradó no muestran tal como se dice en sus fotografías dejo mucho por desear aparte de ser un edificio viejo la verdad no me agradó
Séjour de 2 nuits en mai 2024
Réponse de Vic le 13 mai 2024
Querida Marilú,Gracias por tomarse el tiempo para calificar el hotel y escribir su reseña. Atendemos a muchos invitados cada noche y el objetivo es superar sus expectativas. Es decepcionante saber que no cumplimos con sus expectativas. Por favor acepte nuestras más sinceras disculpas. Si desea hablar más sobre su estadía, comuníquese directamente con nuestro Gerente General. Gracias por permitirnos la oportunidad de atender sus necesidades de alojamiento. Esperamos volver a verle en un futuro próximo.

6/10 Satisfaisant

David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was clean, but there 32" television to small to enjoy. Breakfast was limited heat and serve. Small selections.
Séjour de 1 nuit en mai 2024
Réponse de Vic le 13 mai 2024
Hello David,Thank you for taking the time to write your review. We are glad you found the room clean and comfortable. We agree that the 32" televisions are small. We are in the process of doing the prework for a full renovation. In the new design we are expecting 50" televisions. We hope that you allow us another opportunity to serve you.

8/10 Bien

Lori

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Vic le 13 mai 2024
Dear Lori,Thank you for taking the time to rank the hotel. It is only through the eyes of our guests that we can measure our success. We know that you have many choices when it comes to your lodging needs. We appreciate the opportunity to have you as our guest. We hope to see you again soon.

10/10 Excellent

Thomas

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast
Séjour de 1 nuit en mai 2024
Réponse de Jaime C., General Manager le 12 mai 2024
Thanks so much for your review Thomas, we love getting feedback about our hotel and take pride in our customer service. Please get in touch if there is anything else we can do to make your day. Thank you for choosing Hotel 505!

8/10 Bien

Jorge

Les points forts : Propreté et personnel et service
Easy access to freeway
Séjour de 1 nuit en mai 2024
Réponse de Jaime C., General Manager le 12 mai 2024
Dear Jorge, Thank you for your 4-star review and for choosing Hotel 505. We’re glad to hear that you're happy with location of our building. We constantly strive to improve, so any additional feedback you can provide would be greatly appreciated. We're looking forward to serving you again!

8/10 Bien

Drew

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked the outside balcony
Séjour de 1 nuit en avril 2024
Réponse de Vic le 8 mai 2024
Dear Drew, Thank you for taking the time to write your review. We are so happy to hear that you enjoyed the balcony of your room. It does offer great views. We know you have many choices when it comes to choosing a hotel for your lodging needs, thank you for allowing us the opportunity to serve you. We hope to see you again soon.

4/10 Médiocre

steven

Voyage en famille
Les points faibles : Propreté et personnel et service
smell bad can't break and can ' t sleep all night
Séjour de 1 nuit en mai 2024
Réponse de Vic le 7 mai 2024
Dear Steven,Thank you for taking the time to write your review. We apologize for failing to meet your expectations. Please reach out to our General Manager to further discuss your experience. We hope that you allow us another opportunity to serve you in the future.

4/10 Médiocre

Matthew

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First, the lot was full so I couldn’t find a place to park. Reason being, it was cheap and I made the mistake of trying to save a couple dollars. Never again. Property looked abandoned when you drive up as there is a vacant lot for some reason. I’ll run out of characters before I finish this review so I’ll leave it at that. Pay a few dollars more. Find another place.
Séjour de 1 nuit en mai 2024
Réponse de Vic le 8 mai 2024
Dear Matthew,Thank you for taking the time to write your review. The vacant lot, if I understand what you are referring to, is from the restaurant that is no longer in business. We apologize for the inconvenience of our parking lot being full. At Hotel 505 we offer fantastic amenities you can get at most hotels, bringing more value for your dollar. We appreciate your business and hope that you consider staying again during your next visit to Albuquerque.

2/10 Horrible

HIROKO

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The lady at the front desk was very nice and friendly. But the room was not well cleaned. Towels and bed sheets were washed but there were dust everywhere in the room.
Séjour de 1 nuit en mai 2024
Réponse de Vic le 5 mai 2024
Dear Hiroko,Thank you for taking the time to review the hotel. Please accept our sincere apology for failing to meet your expectations in the cleanliness of your room. Thank you for the kind words of our front desk associate. We hope you choose to give us another opportunity to server your lodging needs.

10/10 Excellent

Monica

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Bathtub was clogged thats kinda gross.
Séjour de 2 nuits en mai 2024
Réponse de Vic le 7 mai 2024
Dear Monica,Thank you for taking the time to write your review. We are ecstatic to hear that you enjoyed your stay. You're right a clogged bathtub is kinda gross. Thank you for bringing it that to our attention. We have taken appropriate action to get that corrected. We appreciate you choosing our hotel for your lodging needs. We hope to see you again soon.

6/10 Satisfaisant

Aaron

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It was close to the hospital which is why I chose it, my room did not have any towels, had to go to the front desk because there was no phone. The refrigerator did not work, very slow drain in the shower. This property could use some maintenance
Séjour de 4 nuits en avril 2024
Réponse de Vic le 5 mai 2024
Dear Aaron,Thank you for taking the time to review the hotel. We apologize for any inconveniences. Please accept our sincere apology for failing to meet your expectations by not having any towels in your room. Also, thank you for brining to our attention about the refrigerator. Please feel free to reach out to our General Manager to further discuss your stay. We hope you choose to give us another opportunity to server your lodging needs.

4/10 Médiocre

Tahni, Mancos

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Put us in a room with a sliding glass door that would not close completely, leaving an inch floor to ceiling for howling winds and freezing air to come through, and it was snowing. Requested another room they were able to accommodate, new room was fine. At 11:30pm they called to confirm what room we were in as they were selling the other room to some other poor unsuspecting soul. Breakfast was sparse and disgusting. The dining area was not tended, we had to roll up a tablecloth covered in nasty food trash everywhere to get to the table beneath the mess. Not sure where the mess came from, there was more trash on the tables than what was available for consumption. We had coffee and an orange. At least the bed was comfortable. Had to call to get the $100 deposit on an $80 room reversed, which was no issue if ridiculous, the deposit mire than the room? It had already been done, just took a couple days to post to my card. Not our best hotel stay.
Séjour de 1 nuit en mars 2024
Réponse de Jaime C., General Manager le 30 avr. 2024
Tahni, thank you for taking the time to give us some valuable feedback! We can agree with you, there are some changes that need to be made. As a new management company to the property, we are super excited for the upcoming full renovation of the property! We have already made many positive changes since your stay 2 months ago. For example, we have added several new breakfast items as well as hired a breakfast attendant to keep up on the stock of the food and cleanliness of our dining area. Our breakfast attendant, Angel, does an amazing job at catering to our guests during breakfast! We hope you return to see the many positive changes and to give us another opportunity to better serve you! Thank you for choosing Hotel 505!

2/10 Horrible

Alva

Voyage en groupe
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
A lot of the plumbing was not working, change room once because of this, got another room to find out that the shower did not work when I got ready for it, so I and my guest washed up for 3 days I think I should have some type of refund for that. Thank You for reading my commit.
Séjour de 3 nuits en avril 2024
Réponse de Vic le 30 avr. 2024
Hello Alva,Thank you for taking the time to write your review. We sincerely apologize for the condition your experienced in the room. Please reach out to our General Manager to further discuss your concerns about your stay. Thank you for choosing us to serve you for your lodging needs. We hope to see you again the next time your travels bring you to Albuquerque.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Jaime C., General Manager le 29 avr. 2024
John, thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Karla

Séjour de 2 nuits en avril 2024
Réponse de Vic le 13 mai 2024
Dear Karla, Thank you taking the time to rank the hotel. We are happy you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Robert

Séjour de 1 nuit en avril 2024
Réponse de Jaime C., General Manager le 12 mai 2024
We really appreciate you taking the time to leave us a review, Robert. Ratings like these keep us motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you. Thank you for choosing Hotel 505!

6/10 Satisfaisant

Juan

Les points forts : Propreté et personnel et service
ok
Séjour de 1 nuit en avril 2024
Réponse de Jaime C., General Manager le 23 avr. 2024
Juan, thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

8/10 Bien

Steven, Englewood

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This was a rundown and old facility. However, the staff has done their best to keep it clean and safe. While there were water stains on the floor and ceiling and the rugs needed replacing, the room itself was clean, the staff was friendly, and the swimming pool was great! a good price for the value, but definitely not a modern hotel.
Séjour de 1 nuit en avril 2024
Réponse de Jaime C., General Manager le 19 avr. 2024
Thank you for the fantastic 4/5 review! Steven, we can absolutely agree with you, there are some updates that need to be done. Which is why we are super excited for the upcoming renovation! Lots of positive new changes coming our way! We hope you return to see the finished results! Thank you for being so kind to my staff! We hope to see you soon!

6/10 Satisfaisant

Oksana

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Jaime C., General Manager le 23 avr. 2024
Thank you, Oksana, for taking the time to leave us a review! Please let us know if theres anything we can do better to earn a 5 from you during your next stay! It was our pleasure to serve you! Thank you for choosing Hotel 505!

2/10 Horrible

joseph

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is horrible we had a river of water running out of the wall. I was poisoned w the mold in the wall you could tell the water leak had happened many other times plua the kept our deposit the broken pupe was in the ceiling feom room 502 above room 402
Séjour de 1 nuit en avril 2024
Réponse de Jaime C., General Manager le 15 avr. 2024
Thank you Joseph, for taking the time to leave us a review. We actually released your deposit. Depending on your bank, you will see the credit in your account within 3 to 5 business days. Unfortunately, we did have an accident where a balance cartridge gave out. This is absolutely not a typical issue we deal with, some times things happen. Fortunately, our team was able to promptly address the issue with minimal interference to our guest's stay. Here at Hotel 505, my team and I work very hard to maintain a clean and safe environment for guest's like yourself to enjoy. Even under pressure, this team pulled together and got the job done! We appreciate you choosing Hotel 505! Have a great day!

6/10 Satisfaisant

Steven

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Jaime C., General Manager le 17 avr. 2024
Thank you, Steven, for taking the time to leave us a review! It was a pleasure to have you, if there is any feedback you would like to pass along, feel free to reach out to me directly at the property. We hope to see you again! Thank you for choosing Hotel 505!

6/10 Satisfaisant

Izvorinka

Séjour de 1 nuit en avril 2024
Réponse de Vic le 25 avr. 2024
Thank you for your rating. Please reach out to our General Manager at the hotel to tell us about your experience while staying us. What can we do better to earn a 5 rating?

8/10 Bien

Hazel

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Jaime C., General Manager le 6 avr. 2024
Hazel, thank you for taking the time to leave us a rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future! Thank you for choosing Hotel 505!

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice and clean
Séjour de 2 nuits en mars 2024
Réponse de Jaime C., General Manager le 6 avr. 2024
Andrew, thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

8/10 Bien

Donald E

Séjour de 1 nuit en mars 2024
Réponse de Jaime C., General Manager le 18 avr. 2024
Thank you for the awesome 4/5 review! We are happy you enjoyed your stay and are excited to have you back at any time! Thank you for choosing Hotel 505!

6/10 Satisfaisant

Jasmine

It’s fine, worked for my stay, no complaints
Séjour de 4 nuits en mars 2024
Réponse de Jaime C., General Manager le 16 avr. 2024
Thank you for your rating, Jasmine. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!