Avis
7,0
Bien
7,0/10
Propreté
7,8/10
Personnel et service
7,0/10
Équipements
7,0/10
Infrastructures et conditions de l’hébergement
7,0/10
Écoresponsabilité
Avis
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Care Team le 24 mai 2024
Dear Deneen, thank you for your feedback! We're glad to hear that your experience was good overall. If there's anything specific we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back again soon!Best Regards,Guest Experience Team
6/10 Satisfaisant
Mannie
Voyage d’affaires
23 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et équipements
Mannie
Séjour de 1 nuit en mai 2024
Réponse de Customer Care Team le 24 mai 2024
Dear Mannie, we're glad to hear that you found our staff nice and friendly during your stay. However, we apologize if the cleanliness of the rooms did not meet your expectations. Your feedback is valuable to us, and we will share this with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more satisfactory experience in the future.Best Regards,Guest Experience Team
2/10 Horrible
Karen
Voyage en couple
21 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 1 nuit en mai 2024
Réponse de Customer Care Team le 22 mai 2024
Dear Karen, we're truly sorry to hear about your disappointing experience during your recent stay. Maintaining a clean and comfortable environment for our guests is a top priority, and we apologize for falling short of your expectations. Your feedback regarding the cleanliness of the room and the condition of the chair is concerning, and we will share these issues with our housekeeping and maintenance teams immediately to ensure improvements are made. Additionally, we apologize for any inconvenience caused by the unpleasant odor and sticky floor. Your comments are invaluable to us, and we will work diligently to rectify these issues and enhance our overall guest experience. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Best Regards,Guest Experience Team
10/10 Excellent
Trevonda
Voyage en famille
13 mai 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Trevonda
Séjour de 1 nuit en mai 2024
Réponse de Customer Care Team le 14 mai 2024
Dear Trevonda, we're pleased to hear that you found our hotel clean and conveniently located. However, we apologize for any noise disturbances that affected your stay. Your feedback is valuable to us, and we'll work to handle any noise concerns to ensure a more peaceful experience for you in the future. We're glad to hear that our staff provided friendly service, and we look forward to welcoming you back for another stay. Thank you for choosing us, and we appreciate your understanding.Best Regards,Guest Experience Team
10/10 Excellent
Charlie
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Charlie
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 2 mai 2024
Dear Charlie, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Guest Experience Team
4/10 Médiocre
David
Voyage en famille
25 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 26 avr. 2024
Dear David, we apologize for any inconvenience you experienced during your stay. Regarding the pool and hot tub, we're sorry for any confusion caused by the listing, and we'll work to ensure it's updated to reflect the seasonal closure. We'll also handle the issue with the AC unit immediately to ensure it's properly secured. As for breakfast, we appreciate your feedback and will review our offerings to ensure they meet our guests' expectations. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations on a future visit. If there's anything else we can assist you with, please don't hesitate to reach out.Best Regards,Guest Experience Team
10/10 Excellent
george
Voyage en famille
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
george
Séjour de 2 nuits en avril 2024
Réponse de Customer Care Team le 16 avr. 2024
Dear George, we're delighted to hear that you would consider using our property again in the future. Your satisfaction is our utmost priority, and we're committed to providing you with excellent service and a comfortable stay each time you visit. Thank you for your continued support, and we look forward to welcoming you back for another wonderful stay soon! If there's anything we can do to make your next visit even better, please don't hesitate to let us know.Best Regards,Guest Experience Team
2/10 Horrible
Sherri
7 avr. 2024
Sherri
Séjour de 1 nuit en avril 2024
Réponse de Customer Care Team le 8 avr. 2024
Dear Sherri, we're truly sorry to hear about your disappointing experience during your stay. It's disheartening to learn that the cleanliness and overall condition of your room did not meet our usual standards. Please accept our sincere apologies for any inconvenience this may have caused you. We take all feedback seriously and will share these issues with our housekeeping and maintenance teams to ensure that similar situations are avoided in the future. Your comfort and satisfaction are important to us, and we would appreciate the opportunity to make things right. Please reach out to our team directly so we can discuss your concerns further and see what we can do to compensate you for your experience.Best Regards,Guest Experience Team
6/10 Satisfaisant
Lowell
Voyage en famille
29 mars 2024
Les points faibles : Personnel et service
Lowell
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 29 mars 2024
Dear Lowell, thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear that you encountered issues with the hair dryer, the cleanliness of the furniture, and the limited breakfast options. Please know that this does not reflect the high standards we aim to uphold. We have shared these concerns with our housekeeping and maintenance teams to ensure that they are promptly resolved. Regarding the receipt, we apologize for any inconvenience caused by the unavailability of our staff to assist with printing it. We will review our procedures to ensure that this is handled in the future. Your satisfaction is our top priority, and we appreciate your patience and understanding. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a much-improved experience in the future.Best Regards,Guest Experience Team
10/10 Excellent
Andrea
24 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrea
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 26 mars 2024
Dear Andrea, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards,Guest Experience Team
8/10 Bien
Aaron
Voyage d’affaires
22 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aaron
Séjour de 6 nuits en mars 2024
Réponse de Customer Care Team le 26 mars 2024
Dear Aaron, thank you for taking the time to share your feedback with us. We're pleased to hear that you found your room and bed comfortable during your stay. However, we apologize that the breakfast did not meet your expectations. Your comments are valuable to us as we strive to continuously improve our services. We will review our breakfast offerings to ensure a more satisfying experience for our guests in the future. If there's anything else we can do to enhance your stay during your next visit, please let us know. We appreciate your patronage and look forward to welcoming you back soon.Best Regards,Guest Experience Team
4/10 Médiocre
Kevin
Voyage en couple
16 mars 2024
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Kevin
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 18 mars 2024
Dear Kevin, we're disheartened to hear that your recent stay did not meet your expectations. Providing a clean and comfortable environment is our top priority, and we apologize for falling short during your visit. Your feedback regarding the cleanliness of the room is valuable, and we will share this issue promptly with our housekeeping team to ensure that future guests do not encounter similar concerns. Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your confidence in our accommodations during any future travels.Best Regards,Guest Experience Team
6/10 Satisfaisant
David
Voyage en famille
15 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 15 mars 2024
Dear David, thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel clean, and quiet, and our staff professional and courteous. However, we apologize for any inconvenience regarding the discrepancies between our amenities and what was advertised, including the absence of a hot tub and the limited breakfast options. We understand your disappointment and assure you that we will handle these issues promptly to ensure improvements are made. Your comments are valuable to us as we strive to provide the best possible experience for our guests. We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Best Regards,Guest Experience Team
8/10 Bien
Nicholas
13 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nicholas
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 15 mars 2024
Dear Nicholas, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Guest Experience Team
8/10 Bien
Katharine
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Katharine
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 11 mars 2024
Dear Katharine, thank you for taking the time to share your experience. We are delighted to hear that our staff's friendliness and welcoming demeanor, along with our great location, contributed to your positive stay. Your feedback is valuable to us, and we appreciate your kind words. If you have any suggestions or if there's anything specific you'd like to highlight about your visit, please let us know. We look forward to the pleasure of hosting you again in the future.Best Regards,Guest Experience Team
10/10 Excellent
patricia
8 mars 2024
patricia
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 28 mars 2024
Dear Patricia, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Guest Experience Team
10/10 Excellent
Amy
Voyage en couple
8 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amy
Séjour de 1 nuit en mars 2024
Réponse de Customer Care Team le 11 mars 2024
Dear Amy, thank you for taking the time to share your positive experience at our hotel. We're delighted to hear that you found our staff to be friendly, check-in easy, and your room comfortable and clean. Providing a pleasant and convenient stay for our guests is our top priority, and we're glad we could meet your expectations. If there's anything specific you enjoyed or any suggestions you may have, please feel free to share. We appreciate your feedback and look forward to welcoming you back on your next visit. Safe travels!Best Regards,Guest Experience Team
10/10 Excellent
NATHANIEL, JACKSONVILLE
25 févr. 2024
NATHANIEL
Séjour de 1 nuit en février 2024
Réponse de Customer Care Team le 22 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
6/10 Satisfaisant
RENEE
Voyage en famille
20 févr. 2024
Les points faibles : Propreté
RENEE
Séjour de 1 nuit en février 2024
Réponse de Patrick le 21 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
2/10 Horrible
Juan
19 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Juan
Séjour de 1 nuit en février 2024
Réponse de P le 20 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
6/10 Satisfaisant
Michael
17 févr. 2024
Les points forts : Personnel et service et confort de la chambre
Michael
Séjour de 1 nuit en février 2024
Réponse de P le 20 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
Santiago
7 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Santiago
Réponse de Customer Care Team le 13 févr. 2024
Dear Santiago, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Guest Experience Team
10/10 Excellent
Porsha, nlr
1 févr. 2024
Porsha
Séjour de 1 nuit en janvier 2024
Réponse de Patrick le 4 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,
10/10 Excellent
Jewell
Voyage en couple
29 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jewell
Séjour de 1 nuit en janvier 2024
Réponse de Patrick le 4 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,
2/10 Horrible
Tiffany
Voyage en groupe
29 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tiffany
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 30 janv. 2024
Dear Tiffany, we're truly sorry to hear about your disappointing experience during your recent stay. Providing a clean, comfortable environment with attentive service is paramount to us, and we regret that we fell short of meeting your expectations in these areas. Your feedback regarding cleanliness, staff service, amenities, and property conditions is deeply concerning, and we assure you that we take such comments seriously. Please know that we are committed to handling these issues promptly and making necessary improvements to ensure a more positive experience for our guests in the future. We apologize for any inconvenience caused, and we appreciate your feedback as it helps us to enhance our standards.Best Regards,Guest Experience Team
10/10 Excellent
Anthony
28 janv. 2024
Anthony
Séjour de 1 nuit en janvier 2024
Réponse de Customer Care Team le 22 mars 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
8/10 Bien
Richard
Voyage d’affaires
24 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and convient
Richard
Séjour de 2 nuits en janvier 2024
Réponse de Patrick le 24 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
8/10 Bien
MILTON
Voyage en famille, Voyage en couple
23 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MILTON
Séjour de 3 nuits en janvier 2024
Réponse de Patrick le 24 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4/10 Médiocre
arvin
17 janv. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
arvin
Séjour de 1 nuit en janvier 2024
Réponse de Patrick le 18 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
Michael
Voyage d’affaires
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 1 nuit en janvier 2024
Réponse de Patrick le 15 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
6/10 Satisfaisant
James
13 janv. 2024
James
Séjour de 1 nuit en janvier 2024
Réponse de Patrick le 15 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
10/10 Excellent
Mark
7 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en janvier 2024
Réponse de Patrick le 8 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
6/10 Satisfaisant
Joseph
Voyage en famille
7 janv. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Joseph
Séjour de 1 nuit en janvier 2024
Réponse de Patrick le 8 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
8/10 Bien
Lecian
6 janv. 2024
Les points forts : Personnel et service
Lecian
Séjour de 1 nuit en janvier 2024
Réponse de Patrick le 8 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
8/10 Bien
Ricara
Voyage en couple
6 janv. 2024
Les points forts : Propreté et personnel et service
Ricara
Séjour de 1 nuit en janvier 2024
Réponse de Patrick le 8 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
6/10 Satisfaisant
Sue C
Voyage en groupe
2 janv. 2024
Les points forts : Propreté et personnel et service
Sue C
Séjour de 4 nuits en décembre 2023
Réponse de Customer Care Team le 3 janv. 2024
Dear Sue, thank you for sharing your feedback with us. We apologize for the inconvenience you experienced due to the noise from the adjoining room. We understand how important a peaceful night's sleep is for our guests, and we're sorry that this aspect of your stay did not meet your expectations. Your comfort is our priority, and we appreciate your understanding. We will make a note of your preference for a room without an adjoining door for your future stays. Please feel free to reach out to our front desk team before your next visit, and we will ensure your room assignment aligns with your preferences. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience. Thank you for choosing our hotel, and we look forward to serving you better in the future. Safe travels!Best Regards,Guest Experience Team
10/10 Excellent
Kym
28 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kym
Séjour de 1 nuit en décembre 2023
Réponse de Patrick le 29 déc. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
8/10 Bien
Sylvia
24 déc. 2023
Sylvia
Séjour de 2 nuits en décembre 2023
Réponse de Patrick le 15 janv. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4/10 Médiocre
christian
Voyage d’affaires
24 déc. 2023
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Never again
christian
Séjour de 1 nuit en décembre 2023
Réponse de Patrick le 26 déc. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
Kevin
Voyage en couple
24 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kevin
Séjour de 1 nuit en décembre 2023
Réponse de Patrick le 25 déc. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
10/10 Excellent
Michael
Voyage d’affaires
23 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 1 nuit en décembre 2023
Réponse de Patrick le 24 déc. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
10/10 Excellent
Sylvia
22 déc. 2023
Sylvia
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 12 janv. 2024
Dear Sylvia, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Guest Experience Team
2/10 Horrible
Myron
Voyage d’affaires
20 déc. 2023
Les points faibles : Personnel et service et équipements
Myron
Séjour de 4 nuits en décembre 2023
Réponse de Patrick le 21 déc. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations.
8/10 Bien
Tabithia
Voyage en couple
17 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tabithia
Séjour de 1 nuit en décembre 2023
Réponse de Patrick le 18 déc. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
8/10 Bien
Tabithia
17 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tabithia
Séjour de 1 nuit en décembre 2023
Réponse de Patrick le 17 déc. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
6/10 Satisfaisant
Lialisbeth
14 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Lialisbeth
Séjour de 1 nuit en décembre 2023
Réponse de Patrick le 16 déc. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
8/10 Bien
Thomas
12 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en décembre 2023
Réponse de Customer Care Team le 13 déc. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
2/10 Horrible
Anthony
11 déc. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anthony
Séjour de 1 nuit en décembre 2023
Réponse de Patrick le 13 déc. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4/10 Médiocre
Sheryl
9 déc. 2023
Sheryl
Séjour de 1 nuit en décembre 2023
Réponse de Patrick le 4 févr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
Santiago
8 déc. 2023
Santiago
Séjour de 1 nuit en décembre 2023
Réponse de Patrick le 9 déc. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!