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Avis sur Porto Said Resort & Spa

5 out of 5
Porto Said Resort & Spa
El Deaba, Port Said-Damietta Road, Beside Zoher Gas Site, Al-Manasrah, Dakahlia Governorate

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 8 avis sur 15." "
Note des voyageurs de 8 (Bien), d’après 2 avis sur 15." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 15." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 15." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 15." "

8,0/10

Propreté

7,6/10

Personnel et service

9,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

10/10

Écoresponsabilité

Avis

8/10 Bien

alain

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
on établissement
hotel neuf, propreté irrépprochable, chambre spaciause et confortable, l'hotel se situe en dehors du centre ville de port said , seul point négatif est le manque d'eau chaude dans les sanitaires, sinon très bien
Séjour de 6 nuits en mars 2020
Réponse de Yehia le 1 août 2022
Dear Sir We very much appreciate your comments regarding your stay at the Porto Said Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en septembre 2019
Réponse de Yehia le 1 août 2022
Dear Sir We very much appreciate your comments regarding your stay at the Porto Said Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

10/10 Excellent

Mina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024

4/10 Médiocre

Mohamed

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Service was terrible everywhere. Staff are clearly lacking essential training and management is poor
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Magdy

Séjour de 4 nuits en septembre 2022
Réponse de Hotel Management le 15 mars 2023
Dear Sir We very much appreciate your comments regarding your stay at the Porto Said Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Grmeen adel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good
Séjour de 4 nuits en septembre 2022
Réponse de Hotel Management le 28 sept. 2022
Dear Sir We very much appreciate your comments regarding your stay at the Porto Said Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4/10 Médiocre

Mixy, Alexandria

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Location is perfect, service is horrible, breakfast wasn't very good
Séjour de 2 nuits en juillet 2020
Réponse de Yehia le 1 août 2022
Dear Mr. Mohamed Thank you for taking the time to tell us about your experience at the Porto Said Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Porto said , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 1 nuit en février 2020
Réponse de Yehia le 1 août 2022
Dear Sir We very much appreciate your comments regarding your stay at the Porto Said Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
It’s a new hotel with lot of restaurants. Staff very friendly. However the bed sheets were smelling so bad and the toilet wasn’t clean as well.
Séjour de 1 nuit en février 2020
Réponse de Yehia le 1 août 2022
Dear Sir We very much appreciate your comments regarding your stay at the Porto Said Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

8/10 Bien

Hammam, Cairo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandy beach wonderfall Animition team apsent No services on beach its need more atention by managment
Séjour de 3 nuits en février 2020
Réponse de Yehia le 1 août 2022
Dear Sir We very much appreciate your comments regarding your stay at the Porto Said Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

10/10 Excellent

kishor

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wounderful location and Luxury redefined
Just amazed by the hotel quality and maintanance location and luxury no single negative remarks I could find about hotel ...will be popular destination in coming future for sure Egyptians will love the place alot
Séjour de 3 nuits en décembre 2019
Réponse de Yehia le 1 août 2022
Dear Sir We very much appreciate your comments regarding your stay at the Porto Said Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

10/10 Excellent

AB

Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2019
Réponse de Yehia le 1 août 2022
Dear Sir We very much appreciate your comments regarding your stay at the Porto Said Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It is a new and fast growing destination in the middle between port said and domyatt Everything is new and perfect 👌 There is a shuttle bus every 2 hours between the hotel and port said There is a big holiday resort coming soon all around the hotel
Séjour de 2 nuits en octobre 2019
Réponse de Yehia le 1 août 2022
Dear Sir We very much appreciate your comments regarding your stay at the Porto Said Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
سئ
اسوء رحله من حيث وجودها خارج مدينه بورسعيد وتعامل الموظفين بداخلها
Séjour de 6 nuits en septembre 2019
Réponse de Yehia le 1 août 2022
Dear Sir Thank you for taking the time to tell us about your experience at the Porto Said Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Porto said , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is very clean. The service & food were perfect. The staff are very friendly & helpful
Séjour de 1 nuit en août 2019
Réponse de Yehia Mokhtar le 21 sept. 2019
Dear our values guest, Greetings From Porto Said Resort & Spa Please allow us to thank you for considering Porto Said Resort & Spa for your stay and for giving us the opportunity to serve your good self with the best of our hospitality we have taken your comments seriously. Nevertheless, I would like to assure you that if your comments were received by the management team during your stay with us, we would have immediately handled them to your entire satisfaction that is of utmost importance to us, We hope that you will give us a chance in the future to welcoming you with all the pleasures in Porto said Resort & Spa Best regards. Management Team Yehia Mokhtar Asst. Reservation Manager