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Avis sur Secrets Akumal Riviera Maya - Adults Only - All Inclusive

5 out of 5
Secrets Akumal Riviera Maya - Adults Only - All Inclusive
Carretera Federal 307, km 254 600, Pueblo de Akumal, Akumal, QROO

Avis

9,2

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 764 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 131 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 52 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 25 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 29 avis sur 1001." "

9,8/10

Propreté

9,6/10

Personnel et service

9,6/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

Cynthia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Site parfait!
Séjour de 7 nuits en décembre 2023
Réponse de Paola Lescale - E-Concierge le 28 déc. 2023
Chère visiteuse,Nous vous remercions de nous avoir choisis pour passer de merveilleuses vacances dans ce coin tropical de la Riviera Maya.Nous espérons pouvoir compter sur votre préférence lors de vos prochaines vacances, nous vous accueillerons avec la chaleur de votre maison!Recevez les salutations cordiales de toute la famille Secrets Akumal Riviera Maya!

10/10 Excellent

OLIVIER

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel, tres joli cadre et calme Bravo à giovanni au market cafe, serveur tres souriant et fort sympatique!!! Déçue, de la preference flagrante à servir les américains avec leurs pourboires et à negliger les autres clients, notamment sur la plage et au bar... Sinon excellent séjour
Séjour de 12 nuits en juillet 2023
Réponse de Paola Lescale - E-Concierge le 2 août 2023
Cher visiteurMerci d'avoir pris le temps d'évaluer votre séjour au Secrets Akumal Riviera Maya.Nous sommes impatients de vous accueillir à nouveau lors de vos prochaines vacances pour vous offrir l'excellent service que vous méritez.Salutations de la part de tout le personnel du Secrets Akumal Riviera Maya!

10/10 Excellent

Julie

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was perfect. The only thing that could be improved : thé quality of the included wine offered.
Séjour de 4 nuits en juin 2023
Réponse de Secrets Akumal Riviera Maya Team le 28 juin 2023
Dear guest,Thank you very much for your preference and for giving us your comments about your recent stay at our resort.For us the most important thing is that whenever you honor us with your visit, you have a wonderful stay and that is why we thank you for your comments to improve.We hope to have the pleasure of welcoming you again in this, your second home to give you the warmth you deserve.We wish you a wonderful day!Sincerely,

10/10 Excellent

LAURENT

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le standing du resort, l’animation et l’ambiance générale, le professionnalisme de l’ensemble du personnel, sa gentillesse.
Séjour de 7 nuits en février 2023
Réponse de Paola Lescale - E-Concierge le 6 mars 2023
Cher LAURENT,Merci d'avoir pris le temps d'évaluer votre séjour au Secrets Akumal Riviera Maya.Nous sommes très heureux de savoir que votre séjour a été des plus agréables.Nous nous réjouissons de vous revoir bientôt dans cet adorable paradis mexicain.Veuillez recevoir les salutations de toute l'équipe du Secrets Akumal Riviera Maya !

10/10 Excellent

Claudie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2022
Réponse de Alfredo Montaño / Social Media Coordinator le 1 mars 2022
Dear Claudie, Thank you for rating your experience at Secrets Akumal Riviera Maya as 10/10. We are delighted to know you had a pleasant stay and look forward to welcome you again soon.

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Bon Hôtel. Chambres très bien et bien agencées. La formule all inclusive serait une bonne formule si l'hôtel donnait la priorité à la qualité par rapport à la quantité.
Séjour de 1 nuit en mai 2021
Réponse de Fabiola Saucedo / Social Media Coordinator le 18 mai 2021
Thank you for staying with us on your recent visit to the Riviera Maya, as well as for taking the time to share your comments. We are very glad to learn that your stay was a pleasant one and we appreciate your suggestion as it allows us to continually improve the experience we create for our guests. We certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Best Regards,

10/10 Excellent

Melanie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en mars 2021
Réponse de Fabiola Saucedo / Social Media Coordinator le 16 mars 2021
Thank you very much for rating us 5 stars in Expedia. Our guests' evaluations are fundamental to us, as they help us constantly monitor the service we are delivering. We look forward to having you back home in the near future! Have an excellent day!

10/10 Excellent

XAVIER

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
c'est parfait
3ème séjour dans ce très bel hotel plage protégée des vagues et des algues par une barrière de corail mer translucide avec des poissons et des tortues chambre très confortable service attentionné , concierge dans chaque immeuble 7 restaurants de qualité ,remarquable de par les produits et la cuisine
Séjour de 9 nuits en janvier 2021
Réponse de Fabiola Saucedo / Social Media Coordinator le 2 févr. 2021
Cher Xavier, Nous apprécions votre opinion sur vos vacances à Secrets Akumal Riviera Maya; la satisfaction de nos clients est notre objectif principal et il n'y a rien de mieux que de savoir que nous l'avons atteint. Nous sommes très heureux que l'hôtel et notre équipe aient pu répondre à toutes vos attentes pendant votre séjour. Veuillez agréer nos plus sincères salutations, Fabiola Saucedo Coordinatrice des réseaux sociaux

10/10 Excellent

Kellie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A true 5 star resort. Staff is incredibly friendly and professional, food is great, resort is beautiful and the room was exquisite. Best resort I’ve stayed at this far- cannot wait to make my way back to Secrets Akumal.
Séjour de 2 nuits en mai 2024
Réponse de Nicte-Ha Gonzalez, E-Concierge le 25 mai 2024
Dear Kelie, TThank you very much for your preference, we feel very happy to know that your stay has been magnificent and we look forward to having the honor of receiving you again in this paradise of the Riviera Maya.Kind regards from all the Secrets Akumal Riviera Maya Team!

10/10 Excellent

Karen Dias

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best all inclusive I’ve been so far
Séjour de 7 nuits en avril 2024
Réponse de Nicte-Ha Gonzalez, E-Concierge le 21 mai 2024
Dear Karen Dias ,Thank you very much for your preference, we feel very happy to know that your stay has been magnificent and we look forward to having the honor of receiving you again in this paradise of the Riviera Maya.Kind regards from all the Secrets Akumal Riviera Maya Team!

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have been to a bunch of All Inclusive Resorts the service and small details were above all.
Séjour de 7 nuits en mai 2024
Réponse de Nicte-Ha Gonzalez, E-Concierge le 20 mai 2024
Dear Michael,Thank you very much for your preference, we feel very happy to know that your stay has been magnificent and we look forward to having the honor of receiving you again in this paradise of the Riviera Maya.Kind regards from all the Secrets Akumal Riviera Maya Team!

10/10 Excellent

Michael John

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hands down the best resort that I have ever been to. The resort is spectacular and the staff is amazing!!!
Séjour de 7 nuits en mai 2024
Réponse de Nicte-Ha González - E-Concierge le 20 mai 2024
Dear Michel John, Than you for choosing Secrets Akumal Riviera Maya. It is a pleasure to know that you enjoyed your getaway with us. We look forward to your soon return to this your home.

6/10 Satisfaisant

Kristina Lee

Les points forts : Personnel et service
Séjour de 3 nuits en mai 2024
Réponse de Nicte-Ha Gonzalez, E-Concierge le 20 mai 2024
Dear Kristina Lee, We thank you very much for sharing with us your rating about your recent experience, and we are very sorry to know that your stay in our resort was not the best. We hope to have the opportunity to have your preference in a future vacation to provide the excellent service and quality you deserve.Sincerely,

10/10 Excellent

Annett

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff here is amazing!!!! Big shout out out to bartenders Francisco. Such a great guy! While I have no major complaints, I didn’t like how all the restaurants required pants. Not even dress shorts were allowed and no speakers by the pool. I understand they were respecting everyone taste in music but consider we were at a adult resort, I thought they would be more flexible . The beach was amazing on the days it was clean but not the resorts fault. Would definitely recommend
Séjour de 3 nuits en mai 2024
Réponse de Nicte-Ha Gonzalez, E-Concierge le 15 mai 2024
Dear Ms. Annet,Thank you very much for choosing Secrets Akumal Riviera Maya,It is a pleasure for us to know that you enjoyed your stay very much, we hope to have the pleasure of having you back home soon.Best regards from the entire Secrets Akumal Riviera Maya team!

10/10 Excellent

Meko

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was simply amazing. The pictures and other things online dont do it justice in person
Séjour de 4 nuits en mai 2024
Réponse de Nicte-Ha Gonzalez, E-Concierge le 13 mai 2024
Dear guest,Thank you very much for your preference, we feel very happy to know that your stay has been magnificent and we look forward to having the honor of receiving you again in this paradise of the Riviera Maya.Kind regards from all the Secrets Akumal Riviera Maya Team!

10/10 Excellent

Canan Esra, howard beach

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We love staying secrets resort, at Akumal beach is amazing. Service is above and beyond plus VIP service is excellent. We are definitely returning back to the resort this year again. At the concierge Fernanda went above and beyond for us, exceptionally with the room upgrade. We had the swim out room. We enjoy the beach and the pool.
Séjour de 5 nuits en mai 2024
Réponse de Nicte-Ha González - E-Concierge le 13 mai 2024
Dear guest, Thank you very much for leaving us your evaluation of your stay with us.It will always fill us with joy to know the things we are doing well so we can continue pampering them at every opportunity.Please do not hesitate to visit us again whenever you have the opportunity, it will be a great honor for all of us to receive you at home!

10/10 Excellent

Melissa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024
Réponse de Nicte-Ha Gonzalez, E-Concierge le 13 mai 2024
Thank you for choosing Secrets Akumal Riviera Maya !!

10/10 Excellent

Abigail

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loveliest staff!
Séjour de 4 nuits en mai 2024
Réponse de Nicte-Ha Gonzalez, E-Concierge le 20 mai 2024
Dear Abigail, Thank you very much for leaving us your comment, be sure we will share it with the entire Secrets Akumal Riviera Maya team. We hope to see you soon in this piece of paradise in Mexico.

10/10 Excellent

Joshua

Les points forts : Propreté
Séjour de 4 nuits en mai 2024
Réponse de Diana Guzmán - Social Media Manager le 9 mai 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 Excellent

Cirstain Raquel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Needs more entertainment
Séjour de 4 nuits en mai 2024
Réponse de Nicte-Ha Gonzalez-Sales Assistant le 7 mai 2024
Dear guest, Thank you very much for leaving us your evaluation of your stay with us.We look forward to welcome you back to your second home in Riviera Maya very soon

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Nicte-Ha Gonzalez| Sales Assistant le 7 mai 2024
Dear guest, Thank you for taking the time to rate your stay at Secrets Akumal Riviera Maya.We look forward to welcoming you again on your next vacation to give you the excellent service you deserve.

10/10 Excellent

Angie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Incredibly beautiful property and facilities, wonderful and friendly service, a lot of beautiful areas and nooks to discover. Best food I've ever had at an all inclusive resort. The best private beach by far. We can't wait to come back.
Séjour de 5 nuits en avril 2024
Réponse de Kind regards from Secrets Akumal Riviera Maya Team le 4 mai 2024
Dear Angie, We are pleased to hear that your stay was excellent and that you enjoyed a wonderful vacation in this little paradise.please do not hesitate to come back soon to this, your second home!Greetings from the entire Secrets Akumal Riviera Maya!

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great food and snorkeling
Séjour de 7 nuits en avril 2024
Réponse de Kind regards from Secrets Akumal Riviera Maya Team le 2 mai 2024
Thank You for Choosing Secrets Akumal Riviera Maya!

2/10 Horrible

Jesus H

Séjour de 4 nuits en avril 2024
Réponse de Secrets Akumal Resort Team le 10 mai 2024
Dear Guest, We thank you very much for sharing with us your opinion about your recent experience, and we are very sorry to know that your stay in our resort was not the best. We hope to have the opportunity to have your preference in a future vacation to provide the excellent service and quality you deserve.Sincerely,

10/10 Excellent

Ianina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the best resorts we’ve been to. We’re avid Sandals travellers and this was our first Secrets chain stay. Absolutely stunning property with amazing food options, premium drinks and fantastic service. Highly recommended!
Séjour de 9 nuits en avril 2024
Réponse de Nicte-Ha Gonzalez| Sales Assistant le 16 avr. 2024
Dear guest,Thank you very much for choosing Secrets Akumal Riviera Maya. We are very happy that your first visit with us was more than pleasant and that you had a wonderful vacation.We look forward to welcoming you again in this, your second home to enjoy the excellent service and warmth you deserve.

10/10 Excellent

Diane M., Crystal Lake

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing staff, property, overall a fantastic experience Everyone works so hard and the customer service, is exceptional! We’ve been to this resort twice and without a doubt will return again!
Séjour de 9 nuits en avril 2024
Réponse de Diana Guzmán - Social Media Manager le 15 avr. 2024
Thank you for choosing Secrets Akumal Riviera Maya!

6/10 Satisfaisant

Maryna

Les points forts : Personnel et service
Stayed at the resort for 7 nightstands. The staff is very helpful, service is great. All Pool areas are beautiful. But my room had mold on the lamp and on the bed head frame, you could smell so strongly all day. The cleaning of the rooms wasn’t very good. Weeding parties almost every day, loud music as is right under the rooms the majority of the time, also restricted me to the access of my room a few times due to photos and ceremony. On my third night I had some kind of food poisoning and couldn’t eat for the following two days. Also had a deep tissue massage at the spa on the first day that was more of a relaxing massage, did some on one side of the body and the other not. I have my feedback for the concierge but nothing was done about it.
Séjour de 7 nuits en avril 2024
Réponse de Diana Guzmán - Social Media Manager le 15 avr. 2024
Dear guest,Thank you for sharing your experience with us, and we're glad to hear that you found our team helpful and the service great, and that you enjoyed the beautiful pool areas.However, we're deeply sorry to hear about the issues you encountered during your stay. We apologize for any inconvenience and discomfort these issues may have caused you. Please know that we will address these issues with our team to ensure that corrective measures are taken and improvements are made to prevent similar occurrences in the future.We appreciate your feedback as it helps us to identify areas for improvement, and we hope to have the opportunity to welcome you back in the future and provide you with a much more positive and enjoyable experience. Thank you for choosing our resort for your stay.

8/10 Bien

SIMONE

Séjour de 5 nuits en mars 2024
Réponse de Kind regards from Secrets Akumal Riviera Maya Team le 2 mai 2024
Thank you for choosing Secrets Akumal Riviera Maya!We hope you return soon to this piece of paradise in Mexico.

10/10 Excellent

Jayme

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great at this resort! I would definitely stay again.
Séjour de 5 nuits en mars 2024
Réponse de Diana Guzmán - Social Media Manager le 10 avr. 2024
Dear guest,We're thrilled to hear that you had a great experience at Secrets Akumal Riviera Maya! Thank you for your positive feedback and for considering staying with us again. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Kadria Ilaria, Bend

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were very welcoming and polite. I did not like being told i could not use the side of the beach that was fir VIPs only and was escorted to the overcrowded, full of boats beach.
Séjour de 5 nuits en mars 2024
Réponse de Diana Guzmán - Social Media Manager le 9 avr. 2024
Dear guest,We're delighted to hear that you found our team welcoming and polite during your stay. However, we're truly sorry to learn about your disappointment regarding beach access. Our intention is always to ensure every guest has an enjoyable experience. We apologize for any inconvenience caused and appreciate your feedback. We'll certainly review our policies to ensure all guests feel valued and accommodated during their time with us. We hope to have the opportunity to welcome you back and provide a more satisfying beach experience in the future.

10/10 Excellent

Yolande Lenore

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My husband and I have been to several different resorts in Mexico and this one is definitely top 2. The staff is number one, catering to your every whim. If you’ve been hesitating, don’t. Just book it now!
Séjour de 6 nuits en mars 2024
Réponse de Paola Lescale - E-Concierge le 8 avr. 2024
Dear Ms. Lenore,Thank you very much for giving us your time and comments about your recent stay with us.It is really wonderful to read the things you enjoyed, as well as the things you didn't like so we can take actions and improve them for your next visits.Please do not hesitate to come back, thanks to your comments we will be able to look for solutions and options to make your vacation perfect. Please receive a big greeting from your great Mexican family!Sincerely,

10/10 Excellent

Aleksandra A

Séjour de 5 nuits en mars 2024
Réponse de Diana Guzmán - Social Media Manager le 27 avr. 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 Excellent

Ebony

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Kind regards from Secrets Akumal Riviera Maya Team le 25 avr. 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 Excellent

Sonya Christine

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff are very attentive. Beautiful property. Rooms are kept very clean. We had a small problem with our room and they upgraded us to a suite with an incredible view!!
Séjour de 4 nuits en mars 2024
Réponse de Paola Lescale - E-Concierge le 3 avr. 2024
Dear Mrs. Tolson,We feel very grateful to have had your preference to celebrate your husband's birthday with us, and we thank you very much for giving us the opportunity to resolve any situation that was not to your liking during your stay, our teams will always be oriented to do everything in our power to ensure that you enjoy the best romantic vacation on every visit.Please do not hesitate to return soon, for all of us it will always be a pleasure to welcome you home!

10/10 Excellent

lisa luizza

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mars 2024
Réponse de Diana Guzmán - Social Media Manager le 22 avr. 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 Excellent

Kevin James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was an incredible experience. Second trip to this property. Will be back.
Séjour de 4 nuits en mars 2024
Réponse de Paola Lescale - E-Concierge le 5 avr. 2024
Dear Mr. Edwards,We are very happy to have welcomed you to our little piece of paradise for the second time and to know that you enjoyed a wonderful stay.Thank you very much for your preference and it will be a great pleasure to welcome you at every opportunity just as if you were arriving home!Warm regards from Secrets Akumal RIviera Maya!

10/10 Excellent

Timothy George

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed on the property except for a bike ride- stopped at Yal- ku park which is nice for snorkeling. Tulum, Xel-ha, and Yal-ku are close by and transportation available. The resort is so beautiful, clean, friendly, and safe, we didn’t feel the need to leave to explore.
Séjour de 5 nuits en mars 2024
Réponse de Paola Lescale - E-Concierge le 1 avr. 2024
Dear Timothy George Schultz,We are very happy that you have chosen us to enjoy an exceptional vacation in this small paradise of the Riviera Maya.For us the most important thing is to have managed to provide you with the experience you needed for your vacation and with great joy we will be waiting for you for your future vacations, here we will always welcome you with open arms.Sincerely,

10/10 Excellent

Steven

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Restaurants were superb. Grounds immaculate. Staff very attentive and accommodating !!
Séjour de 7 nuits en mars 2024
Réponse de Paola Lescale - E-Concierge le 1 avr. 2024
Dear Mr. McTaggart,Thank you very much for taking a moment to share with us your general overview about your recent stay with us.It fills us with joy to know that we were able to provide you with the amazing experience you wanted for your vacation.Please do not hesitate to choose us for every holiday season you have, for all of us it will be a true honor to welcome you home again!Sincerely,

10/10 Excellent

Kelli Anne

Séjour de 4 nuits en mars 2024
Réponse de Diana Guzmán - Social Media Manager le 15 avr. 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 Excellent

Aaron Nava, Torrance

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Paola Lescale - E-Concierge le 25 mars 2024
Dear Mr. Nava,We especially want to thank you for choosing us to enjoy with your wife a wonderful and romantic vacation in our little tropical paradise.Personally it was a great honor to have been able to take care of you before your arrival so we could pamper you just as you deserve.Thank you very much for giving us the opportunity to wrap you up as if you were at home and we will be looking forward to your next visit.We send you both a big hug!

10/10 Excellent

Brian

Séjour de 6 nuits en mars 2024
Réponse de Diana Guzmán - Social Media Manager le 15 avr. 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 Excellent

Tatiana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful resort with stunning views. Amazing service from stuff. Great food and lots of activities. Will definitely return!
Séjour de 5 nuits en mars 2024
Réponse de Paola Lescale - E-Concierge le 25 mars 2024
Dear Ms. Maliucov,We feel very happy to know that you had an amazing time at our little romantic paradise.Please do not hesitate in come back again for your next vacation.For the entire team will be a pleasure to welcome you home!

10/10 Excellent

Michael

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liked: - staff friendy and attentive - excellent service - Layout of resort is excellent with everything a short walk while lush vegetation made it feel private throughout - restaurants did not require reservations, (eliminated stress of booking) with very good variety and many options - many bar options surronding 2 main pools and near beach - rooms are spacious - accommodation buildings not too big and quiet - mutliple outdoor entertainment events daily - outdoor entertainment ended at a good time to allow guests who would like to sleep at 11pm For improvement: - resort starting to show a bit of age, and may benefit from some additional maintenance or renovation in some areas - bathroom by pools was air conditioned and too cold if you are a bit wet after swimming (perhaps not necessary to have AC)
Séjour de 5 nuits en mars 2024
Réponse de Paola Lescale - E-Concierge le 25 mars 2024
Dear Mr. Nadeau,We are delighted to have had you at our home and we are very happy to know that you enjoyed your stay in our little paradise.For us the most important thing is the well-being and comfort of our guests, so we have gladly shared your comments to improve with our management teams and we hope in the near future we can have the honor of welcoming you back home!Please receive our best regards from the entire Secrets Akumal Riviera Maya team!Sincerely,

10/10 Excellent

Patricia

Séjour de 5 nuits en mars 2024
Réponse de Diana Guzmán - Social Media Manager le 11 avr. 2024
Thank you for choosing Secrets Akumal Riviera Maya

10/10 Excellent

Karla, Medford

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 4 nuits en mars 2024
Réponse de Diana Guzmán - Social Media Manager le 19 mars 2024
Thank you for choosing Secrets Akumal Riviera Maya!

2/10 Horrible

Mina

Séjour de 3 nuits en mars 2024
Réponse de Secrets Akumal Riviera Maya Team le 8 avr. 2024
Dear Mina Jabro,We thank you very much for sharing with us your comments about your recent experience, and we are very sorry to know that your stay in our resort was not the best. Thank you very much for visit and we hope to have the opportunity to have your preference in a future vacation to provide the excellent service and quality you deserve.Sincerely,Secrets Akumal Riviera Maya Management Team

10/10 Excellent

MELODIE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely stunning property. The attention to details was second to none. The staff is wonderful. The beach front water and room was stunning. Our concierge Alejandro was outstanding. Made for a memorable birthday and honeymoon!!
Séjour de 4 nuits en mars 2024
Réponse de Thank you for choosing Secrets Akumal Riviera Maya le 19 mars 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 Excellent

Iris Beatriz

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is amazing!! Our pool concierge Antonio Perez was really nice!! The service at the pool was amazing, concierge and waitresses!! The entertainment is the best!! Live music every day by the pool! We are really happy with the experience in this resort!!
Séjour de 7 nuits en mars 2024
Réponse de Diana Guzmán - Social Media Manager le 19 mars 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 Excellent

Chandelle

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean, staff/service was excellent.
Séjour de 6 nuits en mars 2024
Réponse de Diana Guzmán - Social Media Manager le 19 mars 2024
Thank you for choosing Secrets Akumal Riviera Maya!

10/10 Excellent

Jason, THORNHILL

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just perfect!
Séjour de 4 nuits en mars 2024
Réponse de Diana Guzmán - Social Media Manager le 19 mars 2024
Thank you for choosing Secrets Akumal Riviera Maya!