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Avis sur at Waterfront Whitsunday Retreat

4 out of 5
at Waterfront Whitsunday Retreat
438 Shute Harbour Road, Airlie Beach, QLD

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 91 avis sur 205." "
Note des voyageurs de 8 (Bien), d’après 62 avis sur 205." "
Note des voyageurs de 6 (Satisfaisant), d’après 30 avis sur 205." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 205." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 205." "

8,2/10

Propreté

8,2/10

Personnel et service

7,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Philippe

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Chambre spacieuse lit confortable salle de bain correcte. Seul souci, j’avais réservé pour trois adultes et la chambre ne pouvait en accueillir que deux ! Ma fille de 20 ans a donc dû dormir sur le canapé, pas très confortable. Sinon rien a dire, l’emplacement était agréable, Airlie Beach étant tout petit, nous étions à proximité de tout. Les systèmes de navette pour les différentes excursions sont très bien rodés, il n’y a eu aucun problème.
Séjour de 2 nuits en mai 2018

2/10 Horrible

YUSHI

Voyage d’affaires
Les points faibles : Propreté et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Sarah | Guest Experience at the atHotelgroup. le 31 déc. 2023
Hello Yushi, thank you for rating our property you didn't even stay at. We are sorry you missed your boat and couldn't enjoy our fabulous room, location and service. I'm assuming the third party you booked through refused you a refund for not showing up to a room you booked. Please rate their service a "Terrible" 2, not us as you didn't get as far as our driveway. Happy New year.

10/10 Excellent

Ninette

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Absolutely stunning and close to everything.
Séjour de 1 nuit en décembre 2023
Réponse de Sarah | Guest Experience at the atHotelgroup. le 18 déc. 2023
Thank you for your 5 out of 5 rating. We appreciate it. Please contact us directly should you wish to return to the Whitsundays.

10/10 Excellent

Brendan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Private, well-maintained boutique accommodation.
Séjour de 2 nuits en novembre 2023
Réponse de Sarah | Guest Experience at the atHotelgroup. le 18 déc. 2023
Thank you for your 5 out of 5 rating. We appreciate it. Please contact us directly should you wish to return to the Whitsundays.

2/10 Horrible

Jason

Voyage en couple
Les points faibles : Équipements
Overpriced $150 to $180 a night, maximum, furnishings are old and tired. Only good was spacious.
Séjour de 1 nuit en novembre 2023
Réponse de Brenda/Assistant Guest Services Manager le 22 nov. 2023
Hi Jason, We are sorry the room did not meet your expectations. We are working on updating the furnishings but we are glad you enjoyed the ocean views from the jacuzzi on the balcony and the spaciousness of the room. Thankyou for leaving a review.

10/10 Excellent

Paul

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Brenda and Tina were friendly and super helpful. Close proximity to port of Airlie and all the local shops, food, activities. Wonderful, easy experience. Would definitely come back. Thank you!
Séjour de 3 nuits en novembre 2023
Réponse de Brenda/Assistant Guest Services Manager le 19 nov. 2023
Thanks Paul for leaving such a great review. I will let Tina know that you appreciated her help and friendliness. We hope that you can come and stay again.

10/10 Excellent

Karin

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Es ist ein traumhaftes Apartment. Es ist alles da, was man benötigt. Der Ausblick vom Balkon ist fantastisch. Die Stadt ist zu Fuss wunderbar zu erreichen. Dort befinden sich eine Reihe von guten Restaurants und auch Bars.
Séjour de 2 nuits en octobre 2023
Réponse de Sarah | Guest Experience at the atHotelgroup.com le 26 oct. 2023
Vielen Dank für Ihr positives Feedback. Ich freue mich sehr zu lesen, dass Sie Ihren Aufenthalt bei uns hier in den Whitsundays genossen haben.

10/10 Excellent

Terence

Séjour de 2 nuits en septembre 2023
Réponse de Brenda/Guest Services le 8 sept. 2023
Hi Terrence, Thankyou for the excellent review. We hope you can return and stay again.

10/10 Excellent

Pauline

Les points forts : Propreté et confort de la chambre
Very happy helpful staff. Such a beautiful room and very clean. Comfortable bed. Highly recommend staying here. Great location
Séjour de 2 nuits en août 2023
Réponse de Sarah | Guest Experience at the atHotelgroup. le 19 août 2023
Thank you, Pauline for the 10 out of 10. I will pass on your kind words to the team at WWR. Kindest regards.

10/10 Excellent

Terrence, Carseldine

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice hotel and in great condition close to everything
Séjour de 5 nuits en juillet 2023
Réponse de Sarah | Guest Experience le 17 juil. 2023
We hope to welcome you back. Safe travels home. The WWR team.

10/10 Excellent

Scott

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Overall quality was excellent we were also able to upgrade to the penthouse
Séjour de 3 nuits en juin 2023
Réponse de Sarah | Guest Experience le 26 juin 2023
Thank you, Scott. We hope to welcome you back the next time the two of you need a quick break again. Safe travels home, WWR team.

10/10 Excellent

John

Séjour de 2 nuits en juin 2023
Réponse de Sarah | Guest Experience le 17 juil. 2023
Thank you, John. Safe travels home. Kind regards, The WWR team

10/10 Excellent

Jeannie

Les points forts : Propreté et confort de la chambre
Awesome stay beautiful location.
Best find on our month in Australia.
Séjour de 2 nuits en avril 2023
Réponse de Sarah | Guest Experience le 13 mai 2023
We wish you the safest of travels. And hope to welcome you again in the future.

10/10 Excellent

John, Santa Fe

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Liked everything about The Waterfront: pool, apartment, staff, location, view, bed. I would book this property again in a heartbeak. Brenda & Sarah were a bib help booking tours also. Thanks!
Séjour de 4 nuits en avril 2023
Réponse de Sarah | Guest Experience le 8 mai 2023
Thanks John, Brenda and I were keen to find out how your day on Camira went. Feel free to email us picture. May the rest of your drive along the coast be just as fabulous.

8/10 Bien

Levi

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great size room, plenty of space for two people to spread their belongings out and relax. Big tv. Great kitchen space with everything you need. Spa bath on balcony is a great touch. 5 minute walk to main stress. only let down for the room was quality of mattress, wasn’t the worst mattress but definitely due for an upgrade.
Séjour de 3 nuits en avril 2023
Réponse de Sarah | Guest Experience le 8 mai 2023
Your feedback has been passed onto the owners. Thank you, Levi. Safe travels home.

10/10 Excellent

Georgette

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We had a lovely and comfortable stay here, would recommend:) thanks
Séjour de 1 nuit en avril 2023
Réponse de Sarah | Guest Experience le 8 mai 2023
Thank you, Georgette, we hope to welcome you back in the future.

10/10 Excellent

Janely

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Had a great stay, comfy, relaxing space and conveniently close to everything
Séjour de 2 nuits en mars 2023
Réponse de Sarah and The Waterfront Team le 19 mars 2023
It was pleasure hosting the two of you. Hoping you can come longer? Safe travels.

10/10 Excellent

Joshua

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
My partner and I loved our stay here! Our room was amazing
Séjour de 3 nuits en janvier 2023
Réponse de Guest Services Team le 12 févr. 2023
Hi Joshua, Thanks for the great review. We hope to see you again.

6/10 Satisfaisant

Robin

Voyage en famille
Les points forts : Équipements
Staff were friendly and location was great but the price paid was too expensive for the unit.
Réponse de Guest Services Team le 28 févr. 2023
Thank you for taking the time to leave us feedback. It's always appreciated.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Room was larger than expected with an out door spa ground level, really nice pools with mountain views.
Séjour de 1 nuit en octobre 2022
Réponse de Guest Services Team le 16 oct. 2022
Thanks for the great review. we are glad you enjoyed your stay.

10/10 Excellent

Raymond

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent stay at this beautiful property, easy check in also great service from the property host. Highly recommend this place to anyone. 😁👍
Séjour de 1 nuit en septembre 2022
Réponse de Guest Services le 16 oct. 2022
Thankyou Raymond for your lovely review. We hope to see you again.

10/10 Excellent

Sarah Michelle

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Thank you for having us! Great location and pool is awesome
Séjour de 1 nuit en septembre 2022
Réponse de Guest Services Team le 16 oct. 2022
Hi Sarah, Thankyou for the great review. We hope you choose to stay with us again next time youre in Airlie.

2/10 Horrible

Alan

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Terrible, $300 a night for a room that had a thick coating of dust on every surface, and is well overdue for renovation or even basic maintenance. Our bathroom sink drain had its own life forms growing due to lack of sanitary care, along with black scum stains in the toilet, floors showing signs of black mould forming in areas as well as a shower that had been poorly repaired with a second floor that was spongey and oozed mould and unpleasantries during showering. We planned to cook in our room, but was left watching the butter set in the pan due to lack of function from the stove. Advertised with a spa, one of the jets fell out on first use, lucky we are DIY minded and re secured it. Bed time was the equivalent of inhaling a mouth full of dryer lint due to the poorly cleaned bedding, with a nice view of it drifting into the air under the modern LED lamps. The quality standards advertised for this hotel are definitely not being followed and even after cutting our holiday short by 3 nights, no longer being able to tolerate dust allergies and health concerns from the state of the bathroom, the discounted price we were eventually offered from our complaint to staff was still robbery for the state of accommodation provided. DO NOT STAY HERE!
Séjour de 7 nuits en juin 2022

2/10 Horrible

James

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Positives. Nice view, helpful maintenance man and a less than ten-minute walk to the shops and eateries. Negatives. Not on the Waterfront. Dirty, poorly maintained what seemed to be since 1960’s. Site manager not on site and whinged she was overworked and that was reason (and covid) why she could not get staff to clean and change bedding and towels. Beds and towels were only changed twice, and fresh towels brought up by the maintenance man once. No room cleaning, Curtain clips missing, Lounge TV close to the ceiling and uncomfortable to watch. Extreme and constant road noise and no balcony blinds to shade the Eastern sunrise. Balcony spa full of debris, not working and no instructions. Master bedroom had walk in No-robes. There was a chest of drawers and nowhere to hang garments. The maintenance man helpfully made a hanging rail using two milk crates, planks of wood and a top rail. We used that for the 5 days.
Séjour de 5 nuits en avril 2022

4/10 Médiocre

Ingmar

Les points faibles : Infrastructures et conditions de l’hébergement
Leaking aircon, leaking toilet
Séjour de 1 nuit en décembre 2021

8/10 Bien

Michele

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Property wasn’t far from the Main Street , so a very easy walk . Property is a bit out dated but very comfortable to stay .
Séjour de 1 nuit en octobre 2021
Réponse de Jeff Aquilina - Managing Director le 31 oct. 2021
Dear Michele, Thank you for your 4 out of 5 review, the team and I are so pleased you enjoyed your stay. Lovely to read you enjoyed our superb location. Hope you can visit us again.

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The noisy prick above us and his cigarette ash all over the pool deck in front of us
Séjour de 2 nuits en août 2021

2/10 Horrible

Rae

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Old, musty, dirty, poorly maintained. The last place you'd want to hang out. Air conditioner was broken, blinds wouldn't close, sheets didn't fit properly on the bed, no pods for the coffee machine. Electrical cables were all over the place and powerboards were overloaded. Would not recommend this hotel
Séjour de 2 nuits en juillet 2021

4/10 Médiocre

Tom

Voyage en couple
Les points faibles : Propreté et équipements
The location was good small walk across the street to coffee club . The bed was also good, and lovely service. But the bathroom floors and alot of wear and tear, to the point we didn’t feel comfortable. Personally wouldn’t stay again but each time their own .
Séjour de 1 nuit en août 2021

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Ground floor apartment balconies are not private and open directly on to pool area. Cleanliness was average and everything quite run down however the Manager acknowledged the issues and advised they were working on restoring it. Bed was comfortable.
Séjour de 2 nuits en juillet 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en décembre 2020
Réponse de Guest Service Team le 26 mars 2021
Thank you for your review. We are thrilled you had a great stay.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Confort de la chambre
Location and Spa. THAT IS ALL
Great location. Room quite dated for price. Cleaning needs to be stepped up in bathroom and public areas. No Austar remote, vertical blind had missing panel which was on chair. Dont think staff remembered to put back up, so i did, and it stayed there. Glass basin in bathroom really needs further attention, with cleaning. As it has many stains that doesnt look to appealing and quiet gross really. Rest of room was ok.
Séjour de 2 nuits en janvier 2021
Réponse de Guest Service Team le 26 mars 2021
We appreciate your feedback and will be addressing the issues you had with our housekeeping team.

6/10 Satisfaisant

Simone

Les points forts : Confort de la chambre
Airlie Beach stay
We made the mistake of thinking this was an apartment but it was a suite- one big room and bathroom so it was smaller than expected. Bed and armchair were very comfortable, location was convenient and it was a bonus to have washer and dryer. We were on ground floor so it was great to step out to pool which we were lucky to have to ourselves. Being only one of four suites in the complex was great if you want privacy. Room definitely wasn’t luxury as it felt cluttered with old style speakers for outdated iPod and mobile phones on bedside table. Nowhere to put personal belongings as no drawers in bedside tables. Shelf above the television displayed unsightly cords and devices such as old game consoles, DVD player etc. Suite didn’t have Foxtel or hairdryer as advertised. Television batteries on remote were flat. The room smelt of cigarettes and the outdoor area needed a good clean. With a few simple updates, this suite could definitely be improved. Check in and out process was easy with friendly staff.
Séjour de 3 nuits en janvier 2021
Réponse de Guest Service Team le 11 janv. 2021
Thank you for your review and we appreciate your feedback. We will be addressing the issues you have bought to our attention.

4/10 Médiocre

Mike, Helensvale Qld

Voyage en couple
Les points faibles : Propreté et équipements
Spa bath had hairs inside - no hygienically cleaned sticker either present, cigarette butts on balcony, sliding door to balcony didn’t lock, shower screen door didn’t shut, water everywhere in bathroom and limited hot water in shower. Shower hot water lasted 2 minutes then goes cold, flow of water very poor. Had to run hot water in kitchen sink to maintain hot water in shower, otherwise it goes cold. Called to complain, maintenance man sent, but couldn’t fix. We had to put up with this. This is not a cheap place to stay and expected better. This resort has no on site staff, other than part time cleaner. Managed by sister resort next door. In need of some general maintenance and TLC. Other than that, outdoor pool was great, location great, bed was extremely comfortable.
Séjour de 2 nuits en novembre 2020

8/10 Bien

Dena

Les points forts : Propreté et confort de la chambre
Transit stay 2 nights
Great location walking distance to shops & restaurants. Room was a great size will full size fridge & kitchen utensils. Bed was comfortable. There is no water pressure in the shower & it took about 45mins plus to fill the spa up. Overall nice stay
Séjour de 2 nuits en août 2020
Réponse de Guest Service Team le 9 sept. 2020
Thank you for your review. We are thrilled you had a great stay.

4/10 Médiocre

Wayne, Toowoomba

Great location and staff but run down and very tired. Fridge broken, rain shower does not work, balcony door does not lock, toilet seat not attached, toaster only toasts on one side, lounge falling apart. Needs a full refurbishment and given the amount of property this group manages should not be an issue. Maybe a management change is required?
Séjour de 7 nuits en août 2020
Réponse de Guest Service Team le 24 août 2020
Dear Wayne, I am sorry you weren't happy with your accommodation. We take these issues seriously and will be addressing them immediately. We could have resolved some issues while you were still here.

6/10 Satisfaisant

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté et équipements
The spa on balcony. Rest needs up dating and the picture on website needs to be upgraded as they have pics of the penthouse for the spa room. Spa room had no view like the picture on the web site. 4/10
Séjour de 3 nuits en juillet 2020
Réponse de Guest Service Team le 15 juil. 2020
Thank you for your feedback, we appreciate it.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté
Séjour de 2 nuits en juillet 2020
Réponse de Guest Service Team le 19 juil. 2020
Thank you for your review and we appreciate your feedback.

8/10 Bien

Stan

Les points forts : Propreté et confort de la chambre
A Nice property
This has been a very nice property, and still is quite nice. It's spacious, king size bed, great air con, lounge seating, an ergonomic type chair, a spa on the balcony nice kitchenette with full size frig and nice bathroom. Whilst it is fitted out with quality inclusions, it does show its age. However, one could comfortably live here! There is undercover parking. Note, there is no lift , stairs only.
Séjour de 2 nuits en juin 2020
Réponse de Guest Service Team le 18 juin 2020
Thank you for your review. We are thrilled you had a nice stay.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté et équipements
Séjour de 1 nuit en juin 2020
Réponse de Guest Service Team le 18 juin 2020
Thank you for your review. We appreciate your feedback.

10/10 Excellent

JOSE CEZAR P

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en janvier 2020
Réponse de Guest Service Team le 9 févr. 2020
Thank you for your review. We are thrilled you had a great stay.

8/10 Bien

Kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2020
Réponse de Guest Service Team le 9 févr. 2020
Thank you for your review. We are thrilled you had a great stay.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastisk lejlighed med masser sf plads Skøn udsigt og dejlig terrasse med liggestole ogvspisebotd til 8 Vi vil gerne tilbage
Séjour de 1 nuit en décembre 2019
Réponse de Lea le 2 janv. 2020
Thanking you so much for your wonderful review. We look forward to seeing you again perhaps one day soon Kind regards Guest Services

6/10 Satisfaisant

Voyageur vérifié

Séjour de 3 nuits en décembre 2019
Réponse de Lea le 2 janv. 2020
Thanking you for taking the time to review Kind regards Guest Services

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements
Séjour de 7 nuits en octobre 2019
Réponse de Guest Services Team le 22 oct. 2019
Thank you for your feedback. We are delighted you enjoyed your stay.

10/10 Excellent

Judith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful holiday - Great Place to stay
The staff were superb in ensuring our needs were met even down to details like fancy folded towels! Nice touch! We loved the position and convenience. Airlie is an awesome place for a holiday. with some much to see and do from snoozing on the beach, swimming, snorkeling, Great Barrier Reef excursions, taking in the beautiful views from the deck, great bush walks and more.
Séjour de 10 nuits en septembre 2019
Réponse de Jeannine le 25 sept. 2019
Hi Judith, Thank you for your kind words, so pleased you enjoyed your stay. We think Airlie Beach is pretty special too. Hope to see you back with us again sometime Kind Regards The water Front Retreat Team

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The minute we walked in the unit there was a sense of calm and quiet luxury. Although the property is starting to show its age, it was clean and comfortable.
Séjour de 2 nuits en septembre 2019
Réponse de Lea le 22 sept. 2019
Thanking you so much for your lovely review and very happy you enjoyed your stay with us.

8/10 Bien

JD

Voyage d’affaires
It was quiet there with a good elevation a reasonable view also a short walk from town
Séjour de 1 nuit en août 2019
Réponse de Guest Services Team le 3 sept. 2019
Thank you for your reveiw. We are thrilled you enjoyed your stay.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hot tub, spacious living area, comfy bed, amazing balcony views.
Séjour de 2 nuits en août 2019
Réponse de Guest Services Team le 20 août 2019
Thank you for your review. We are thrilled you enjoyed your stay and look forward to having you stay with us again in the future.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to town centre, friendly & helpful staff, great outlook
Séjour de 5 nuits en juillet 2019
Réponse de Guest Services Team le 5 août 2019
Thank you for your review. We are delighted you enjoyed your stay and hope to welcome you back again soon.