2 piscines extérieures, parasols de plage, chaises longues
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Avis sur Airai Water Paradise Hotel & Spa

3.5 out of 5
Airai Water Paradise Hotel & Spa
PO Box 8067, Airai

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 84 avis sur 381." "
Note des voyageurs de 8 (Bien), d’après 167 avis sur 381." "
Note des voyageurs de 6 (Satisfaisant), d’après 94 avis sur 381." "
Note des voyageurs de 4 (Médiocre), d’après 18 avis sur 381." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 381." "

7,4/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

gregory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A very practical hotel
The hotel is very practical, close to the airport. The staff is friendly and rooms quite big. The place where the hotel is located is not the best in Palau. I recomménd that more for a short stay than a long stay.
Séjour de 1 nuit en juin 2017

6/10 Satisfaisant

Masaru

Les points forts : Personnel et service
深夜に空港に到着後に一泊しました。
Séjour de 1 nuit en avril 2024

10/10 Excellent

Harald

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a very comfortable stay. All staff were very friendly and helpfull. If we ever come back to Palau we will choose this hotel again.
Séjour de 11 nuits en mars 2024

8/10 Bien

Robin, Honolulu

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
OK
Séjour de 1 nuit en février 2024

8/10 Bien

Miki

Séjour de 4 nuits en décembre 2023

8/10 Bien

Junko, Osaka

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
On our last day in Palau, after checking out of the hotel we had stayed at the night before, we checked into Airai Water Paradise Hotel & Spa, which had a free shuttle to the airport as our flight was late at night. The staff were very friendly and helpful, and the food at the restaurant was delicious. It was a better choice than staying around until late at night because it was less tiring and we made the right choice. I would like to stay here again when I have a similar schedule. Although the building is old, it has more value than that.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jaw-Droppingly Amazing
What an amazing place! Had great fun in the pools, but marvelled at the setting amongst the lush tropical vegetation. Extraordinary!
Séjour de 1 nuit en décembre 2023

10/10 Excellent

YU

Séjour de 2 nuits en novembre 2023

10/10 Excellent

Goda

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
very kind
Séjour de 5 nuits en novembre 2023

10/10 Excellent

Jeffery

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Absolutely loved staying there. Nicest hardest working staff I’ve ever encountered. Completely satisfied with staying here!
Séjour de 6 nuits en novembre 2023

8/10 Bien

Stephanie

Les points forts : Propreté et personnel et service
A comfortable place before a flight
We stayed here after a diving liveaboard for a quick nap and shower before a 2am flight. The hotel is close to the airport and offers a free shuttle so that was nice. The rooms are average but clean and good enough for the few hours we needed it. There is no elevator in the hotel so you will have to carry your bags up the stairs. They offered free breakfast vouchers, although we were not able to take advantage of it. I'm not sure if the amenities were lacking or they were closed because it was a holiday in Palau but many services like the spa were not available. If you're staying in Koror, it's by the airport and not near the city center so something to consider. They do offer a free shuttle to town on set schedule though.
Séjour de 1 nuit en septembre 2023

8/10 Bien

Lisa

Voyage en famille
Les points forts : Personnel et service
The pools were amazing, the property was just a little tired.
Séjour de 1 nuit en août 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en août 2023

8/10 Bien

Zenda

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very cinvenient location, friendly staff. I did not like that they turned off the aircondition whenever we left the hotel for the day.
Séjour de 4 nuits en août 2023

8/10 Bien

Zenda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was convenient place, in the middle of where I was doing most of my visit. I didn't like that they turned off the air condition whenver I would leave the hotel.
Séjour de 1 nuit en août 2023

10/10 Excellent

Takashi

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en août 2023

8/10 Bien

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Check your data Hotels.com
The resort was fine and close to airport but communication through Hotels.com has been loaded with problems. First the chat bot was useless. Then finally reached a real person who passed me off to the "phone no. of the resort. This number did not work. Luckily the resort (upon late arrival) was understanding but Hotels.com should clean their act.
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Kevin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was exceptional!
Séjour de 1 nuit en juillet 2023

8/10 Bien

Jeffrey

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Thank you for your kind Service
Séjour de 1 nuit en mai 2023
Réponse de Lucia le 4 mai 2023
Thank you very much for staying with us and your feedback!Look forward to your visiting our hotel again.

6/10 Satisfaisant

CHENWEI

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en mars 2023

6/10 Satisfaisant

Ellyn

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Adequate accommodation
Hotel is recovering from pandemic closure so it needs a lot of maintenance. The room was adequate for a brief stay prior to a 3am flight. Free shuttle service to airport and restaurants is a nice amenity. Water slide pool is closed and other pool looked sketchy. Staff were super nice and grateful for our patronage. Bed was comfortable, A/C worked though control is in a foreign language so it took awhile to figure out how to operate it.
Séjour de 1 nuit en mars 2023

8/10 Bien

Nancy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff beyond amazing! Helpful, friendly & always smiling! This property is being renovated & the one complaint was that they had only a few cement lounge chairs to use by the pool near the water slides & only 2 covered areas for shade. Had to go & purchase an air mattress so we could hang out by the pool & sitting or laying on concrete was not comfortable. The water slides were great fun! Pool was lovely. Water in pools was nice & warm. Rooms were nice & although they were renovating there was not a lot of noise to disrupt you when you were out enjoying the outdoors. Once renovations are done the restaurant will be functional for all meals. During our stay you got to select from the breakfast menu in advance what you’d like to have. Normally they would have a buffet breakfast but since we were the only 2 there for most of our 9 days there after our dove live aboard they had a pre ordered breakfast. They offered a free once a day shuttle into Koror but note if you go beyond a certain distance they want to charge you. We paid $15 to get to & from the hotel to the restaurant the Drop Off which we felt was a bit unfair since they had burgers & pizza that they could get for lunch & suppers. 9 days of that limited menu was not going to work for us so we got them to take us in to Koror where we walked & had them pick us up at a specified restaurant at a specified time. After letting them know we were not happy about the charge they stopped charging us. A great place to relax
Séjour de 9 nuits en janvier 2023

10/10 Excellent

John

Great swimming pools Convenient airport transfers. Good value for the price
Séjour de 3 nuits en janvier 2023

8/10 Bien

John

Voyage d’affaires
Les points forts : Personnel et service
Great service oriented staff
Séjour de 3 nuits en janvier 2023

4/10 Médiocre

MARY

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The property is in the middle of a remodel and it looked shabby. my ocean view was blocked by scaffolding and a man working outside my room. The restaurant was closed and I think we may have been the only guests there. The staff were absolutely fabulous but the facilities were in shambles
Séjour de 1 nuit en janvier 2023

10/10 Excellent

Kazuhito

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
親切なスタッフに色々助けてもらいました。ありがとうございました！ウォータースライドプールが楽しかったです。

8/10 Bien

Kazuhito

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
スタッフが親切でリラックスできます。　スライダー付きプールで子供が楽しめるので家族連れにはおすすめ

4/10 Médiocre

Joy

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Staff were nice. Free shuttle to town. The pool and water slide were empty and looked like they have not worked in years. The restaurant and bar were shut down
Réponse de Lucia le 3 janv. 2023
We're sorry you were unhappy. we'll work hard to fix the issue you experienced. Thanks for letting us know. If you visit Palau next time, please come to visit our hotel, we will provide free swimming usage for you.

10/10 Excellent

George, Potter Valley

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing piece of Palau history and culture. GREAT staff. Huge, fun pools. So very quiet and impressive views. It was a " happy accident for me. I will return
Séjour de 1 nuit en décembre 2022
Réponse de Lucia le 3 janv. 2023
Thank you very much for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Linda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabulous owners! Very friendly!!
Séjour de 1 nuit en août 2022

10/10 Excellent

Demian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel staff was outstanding during my stay, and I highly recommend this hotel. In my case, I arrived during construction after a major storm. Rather than being inconvenienced by this, the hotel manager and team made every effort to help me with breakfast arrangements, diving arrangements, advance notice of repairs, and shuttle transport to and from town. I wasn’t considering another trip to Palau, but the quality hospitality here and their willingness to help has changed my mind. When traveling around the Pacific, some patience is useful as transport, infrastructure, and services are frequently less than ideal. It is a treat when none of this matters thanks to a good hospitality staff like the team at the Airai.
Séjour de 4 nuits en août 2022
Réponse de Russ le 26 août 2022
Dear Mr. Dorrance,Thank you very much for staying with us and all your kind word.We look forward to seeing you again in the near future.Best regards,Russ

10/10 Excellent

YOSUKE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2022
Réponse de Lucia le 15 août 2022
Dear Yosuke San, Thank you very much for staying with us. We work hard to make our guests happy and appreciate your feedback! Best regards, AWP

4/10 Médiocre

roger

Les points faibles : Infrastructures et conditions de l’hébergement
Disappointed
I stayed at this hotel just one day. The place may have been nice at one time but was well past it’s prime. They had water park facilities but they weren’t functioning, however the pool was open. The restaurant and bar were both closed. Not sure if this was related to the Covid virus but other hotels did have dining options open. Room was spartan and well aged. WiFi only available in the lobby. I would not go there again.
Séjour de 1 nuit en janvier 2022
Réponse de AWP le 26 janv. 2022
We're sorry you were unhappy. we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

lorenzo

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en septembre 2020

8/10 Bien

Clive

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en mars 2020

2/10 Horrible

Mark

Voyage d’affaires
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Was horrible, I would not recommend it to anyone
Séjour de 8 nuits en février 2020

10/10 Excellent

Lene

Voyage en groupe
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
hyggeligt hotel
Vi var glade for at bo på hotellet. Fine værelser, superb udsigt og lækker morgenmad. Vandparadiset var lettere udtjent men der var fine pools og rusjebanen, som vi - pga coronaen i verden udenfor palau - havde helt for os selv
Séjour de 6 nuits en février 2020

6/10 Satisfaisant

Constance

Les points forts : Personnel et service
A convenient place near the airport if you arrive late at night. Free pickup, and reasonable price. Very simple and dated, but the staff is very friendly. Ok for 1 night if you can go on the next day.
Séjour de 1 nuit en février 2020

6/10 Satisfaisant

Janie, San Diego

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The staff was amazing and it was very close to the airport. If it were not for the staff, I would have not enjoyed this hotel. They were very accommodating and kind. They carry your suitcases and always welcome you. I recommend tipping them because they deserve it. I highly recommend the pina colada at the bar too because they make it amazingly well. Sadly, the hotel itself needs a lot of work. Our room's shower was awful. It was either extremely hot or cold. We tried adjusting it dozens of times and there was nothing we could do to get it right in between, so it was miserable. There were bugs in the hotel because there was a hole in the wall where the air conditioning is. There is NO FREE WIFI IN THE ROOMS. It's only in the lobby and kind of on the second floor. I don't know why it says you can pay for WiFi. That option is not available.
Séjour de 6 nuits en février 2020

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Loved the pools (Olympic lap pool) and the fun slides. Beautiful traditional wood carvings in the lobby.
Séjour de 4 nuits en février 2020

8/10 Bien

Karen, Marshfield

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Beautiful view if the ocean. Food and staff were great. No wifi in the rooms and the place is a little worn
Séjour de 2 nuits en février 2020

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Netter Empfang, saubere Zimmer Internet leider nur im Lobbybereich
Séjour de 1 nuit en février 2020

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en janvier 2020

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
今回が2回目の利用でした！ レンタカーを借りましたがレンタカーが無くても コロールの中心から離れてますがシャトルバスが出てますのであまり不便を感じません！ 空港から近い、送迎無料が魅力的です！ 今回残念だった点 エアコンがカビ臭くほぼ止めてた！ シャワーのお湯が安定しない ウォータースライダーに水が流れてなく使えない日がある！
Séjour de 7 nuits en janvier 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en janvier 2020

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
リーズナブルにリゾート感が味わえます
ホテルは空港から車で5分、高台にあります。ジャングルの向こう、遠くに海が見えます。建物、設備は古びてはいるものの、建物はコロニアル風で、プルーやウォータースライダー、コテージなど、コロール市街のホテルにはないリゾート感が味わえます。帰って寝るだけのダイバーにはコロール市街が最適ですが、1日のんびりリゾート気分を味わうには、帰国前日の宿泊はおすすめです。ぎりぎりまでホテルでゆっくりでき、帰国便の2時間前に送迎してくれます。（市内だと3時間近く前になるところもあります。）朝食ビュッフェは10品以上が選べます。無料のWiFiは残念ながらロビーだけで、部屋では使用できません。プールは貸切状態の時もあり、当初不安でしたが、受付でタオルを借りる際に、ウォータースライダーの利用を現場に連絡してくれて、気兼ねなく楽しむことができました。パラオの多くのホテルはビジネスホテル風で、リゾート感はありませんが、帰国前の数日、宿泊することをおすすめします。
Séjour de 2 nuits en janvier 2020

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements
Das Hotel liegt abseits der Restaurants von Koror, aber mit dem angebotenen Shuttle-Service zum WCTC im Zentrum war das kein Problem. Dafür hatte man einen netten Außenbereich und für den Preis war die Leistung völlig in Ordnung. Die Zimmer waren schön und auch die Massage in dem kleinen Spa-Häuschen war toll. Der Fußboden war teilweise irgendwie klebrig, könnte aber am Boden und der Wärme liegen..
Séjour de 13 nuits en janvier 2020

6/10 Satisfaisant

Wayne

Les points forts : Propreté et personnel et service
Resort needs a make over. All facilities show signs of wear and tear. Rooms were a bit cramped with excess and uncomfortable furniture. Chairs in the room provided limited support. Bathroom was cramped. I had to twist and turn to get to toilet because tp dispenser was in the way. No grab bars in narrow shower. Ac blew directly onto bed. Constantly had to turn ac on and off at night in order to sleep. Originally booked in upstairs room but moved to first floor because of bad knees. No elevator. Restaurant was ok but no fresh vegetables. Food was similar to rest of the island and not healthy. Hotel is 3 miles from center of town. Shuttle bus only goes to one place. Staff were very accommodating and helpful.
Séjour de 10 nuits en décembre 2019

8/10 Bien

なな, 日本

Voyage en couple
Les points forts : Personnel et service et équipements
スタッフの方々はとても良い方です。朝食も美味しかったです。風呂の排水溝が詰まっていて、水捌けが悪かったです。掃除は隅や棚の上は掃除されてない感じでした。部屋でもネット繋がるといいと思います。
Séjour de 4 nuits en décembre 2019

6/10 Satisfaisant

BR, Koror

Voyage en couple
Les points faibles : Propreté
Pool and slides. No WiFi in rooms. No cable. No smart tv. A/c was loud.
Séjour de 1 nuit en janvier 2020