Avis
9,0
Merveilleux
8,8/10
Propreté
8,8/10
Personnel et service
8,8/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
2 janv. 2018
Les points forts : Personnel et service et confort de la chambre
Séjour de 2 nuits en décembre 2017
8/10 Bien
Nathalie
27 nov. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Propre et fonctionnel
Nathalie
Séjour de 1 nuit en novembre 2017
10/10 Excellent
Voyageur vérifié
10 mars 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
8/10 Bien
Voyageur vérifié
13 avr. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
4/10 Médiocre
Stab, France
2 mai 2014
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Odeur très desagreable dans l'appartement.
Stab
6/10 Satisfaisant
Dorge, Nouvelle Calédonie
26 févr. 2014
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Quelques défaillances
Dorge
8/10 Bien
Helen
24 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Helen
Séjour de 1 nuit en mai 2024
8/10 Bien
Yvonne
Voyage en couple
13 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Yvonne
Séjour de 2 nuits en mai 2024
10/10 Excellent
?
Voyage en couple
8 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
?
Séjour de 1 nuit en mai 2024
10/10 Excellent
Antoniette
Voyage en famille
5 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Antoniette
Séjour de 1 nuit en avril 2024
Réponse de Swayne Rodrigues le 8 mai 2024
Dear Antoniette,Thank you for your feedback! We're delighted to hear that you found our apartment lovely and suitable for families or friends visiting the CBD.Ensuring our guests have a comfortable and enjoyable experience is our priority, and we're pleased that our accommodations met your needs during your stay.If you have any further comments or if there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We value your feedback and are here to assist you in any way we can.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you, your family, or your friends back for another enjoyable stay.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
Christine
5 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Christine
Séjour de 4 nuits en mai 2024
Réponse de Swayne Rodrigues le 8 mai 2024
Dear Christine,Thank you for your feedback! We're thrilled to hear that you found our accommodations to be of very good value and appreciated our courteous staff. It's fantastic to know that despite being in the city, you found your apartment to be quiet and that our location was convenient for your needs, with easy access to the Convention Centre.Ensuring our guests have a comfortable and enjoyable experience is our priority, and we're delighted that we could meet your expectations in these aspects.If you have any further comments or if there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We value your feedback and are here to assist you in any way we can.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back for another enjoyable stay.Best regards,Swayne RodriguesRooms Division Manager
2/10 Horrible
Michael
Voyage en couple
3 mai 2024
Les points faibles : Propreté
Michael
Séjour de 2 nuits en avril 2024
Réponse de Swayne Rodrigues le 6 mai 2024
Dear Michael,Thank you for sharing your feedback with us, and we apologize for the issues you experienced during your stay. Your feedback is invaluable as it helps us identify areas for improvement.Regarding the delay in releasing your bond, we follow the procedures our merchant have in place for cancellation and we can share the cancellation confirmation via email. Please note that some banks may have different pre-authorization release terms, which could contribute to the delay. If it would be helpful, we would be more than happy to email your bank directly to provide any necessary information or clarification.We're also sorry to hear about the condition of the bath towels, the inconvenience caused by the frosted windows, and the elevator breakdown. We take cleanliness and maintenance seriously, and we will address these issues promptly to prevent similar occurrences in the future.We understand your decision not to return, and we apologize for falling short of your expectations. Your experience does not reflect the standard of service we aim to provide, and we're committed to making improvements based on your feedback. We hope you do change your mind and allow us the oppurtunity to serve you better.Once again, we apologize for the inconvenience caused, and we appreciate your understanding. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to contact us directly.Best regards,Swayne RodriguesRooms Division Manager
6/10 Satisfaisant
Perry
Voyage en groupe
16 avr. 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Perry
Séjour de 5 nuits en avril 2024
Réponse de Swayne Rodrigues le 6 mai 2024
Dear Perry,Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant smells you encountered in the corridors during your visit.We take cleanliness and maintenance seriously, and it's disappointing to hear that our corridors did not meet your expectations. We will investigate the issues you've raised, including drainage and other odors, and take appropriate measures to address them promptly.Please accept our apologies for any inconvenience caused, and rest assured that we will do our utmost to ensure a more pleasant environment for all our guests in the future.If there's anything else we can do to make your future stays more comfortable or if you have any further concerns, please don't hesitate to reach out. Your feedback is invaluable to us as we strive to improve our services.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a better experience.Best regards,Swayne RodriguesRooms Division Manager
8/10 Bien
Thea
Voyage en famille
9 avr. 2024
Les points forts : Équipements
Thea
Séjour de 2 nuits en avril 2024
Réponse de Swayne Rodrigues le 6 mai 2024
Dear Thea,Thank you for sharing your detailed feedback with us. We're delighted to hear that you found our location handy and appreciated the extra space provided by our apartments compared to traditional hotel rooms.We apologize for any challenges you encountered with the garage parking, and we appreciate your understanding. Your comments will be taken into consideration as we strive to improve our facilities for our guests' convenience.It's wonderful to hear that you found our staff efficient and pleasant. Providing excellent service is a top priority for us, and we're glad that we could meet your expectations in this regard.We appreciate your feedback regarding the Subway odor in the foyer entrance and will address this matter promptly to ensure a more pleasant environment for our guests.We're pleased to know that you found the bathroom well-stocked and that our location proved convenient for your itinerary, with attractions and amenities nearby.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your patronage and hope to have the pleasure of welcoming you back in the future.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
Tina
Voyage en famille
6 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Tina
Séjour de 5 nuits en mars 2024
Réponse de Swayne Rodrigues le 6 mai 2024
Dear Tina,Thank you for your feedback. We're glad to hear that you found our location close to restaurants and shops convenient during your stay.Providing easy access to amenities and attractions is important to us, and we're pleased that our location met your needs in this regard.If there's anything else we can do to make your future stays even more enjoyable, please feel free to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
TONG
4 avr. 2024
TONG
Séjour de 5 nuits en mars 2024
Réponse de Swayne Rodrigues le 6 mai 2024
Dear Tong,Thank you for taking the time to rate your experience with us. We're thrilled to see your perfect score of 5 out of 5!While we didn't receive specific comments from you, we're delighted to know that you had a fantastic stay overall. If there are any aspects of your visit that stood out to you or if there's anything we can do to further enhance your future stays, please don't hesitate to let us know.Your satisfaction is our priority, and we're grateful for your positive rating. We look forward to the pleasure of hosting you again.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
Annette
Voyage en couple
3 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Annette
Séjour de 3 nuits en mars 2024
Réponse de Swayne Rodrigues le 4 avr. 2024
Dear Annette,Thank you for your feedback. We're pleased to hear that you found our location very convenient and that your apartment was comfortable during your stay.Providing a comfortable and convenient experience for our guests is important to us, and we're glad that we could meet your expectations in these regards.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your patronage and look forward to welcoming you back for another comfortable stay.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
Alina
30 mars 2024
Alina
Séjour de 1 nuit en mars 2024
Réponse de Swayne Rodrigues le 6 mai 2024
Dear Alina,Thank you for taking the time to rate your experience with us. We're delighted to see your perfect score of 5 out of 5!While we didn't receive specific comments from you, we're thrilled to know that you had a fantastic stay overall. If there are any aspects of your visit that stood out to you or if there's anything we can do to further enhance your future stays, please don't hesitate to let us know.Your satisfaction is our priority, and we're grateful for your positive rating. We look forward to the pleasure of hosting you again.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
Andrew
Voyage en famille avec de jeunes enfants
29 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Andrew
Séjour de 6 nuits en mars 2024
Réponse de Swayne Rodrigues le 4 avr. 2024
Dear Andrew,Thank you for your feedback. We're delighted to hear that you enjoyed our great location, found our rooms to be of good size, and experienced friendly service from our staff.Ensuring a positive experience for our guests is our top priority, and we're thrilled that we could meet your expectations in these aspects.If there's anything else we can do to make your future stays even more enjoyable, please feel free to let us know. We appreciate your patronage and look forward to welcoming you back for another great experience.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
Nikki
25 mars 2024
Nikki
Séjour de 1 nuit en mars 2024
Réponse de Swayne Rodrigues le 6 mai 2024
Dear Nikki,Thank you for taking the time to rate your experience with us. We're thrilled to see your perfect score of 5 out of 5!While we didn't receive specific comments from you, we're delighted to know that you had a fantastic stay overall. If there are any aspects of your visit that stood out to you or if there's anything we can do to further enhance your future stays, please don't hesitate to let us know.Your satisfaction is our priority, and we're grateful for your positive rating. We look forward to the pleasure of hosting you again.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
Steven
24 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Steven
Séjour de 1 nuit en mars 2024
Réponse de Swayne Rodrigues le 4 avr. 2024
Dear Steven,Thank you for taking the time to rate your experience with us. We're thrilled to see your perfect score of 5 out of 5!While we didn't receive specific comments from you, we're delighted to know that you had a fantastic stay overall. If there are any aspects of your visit that stood out to you or if there's anything we can do to further enhance your future stays, please don't hesitate to let us know.Your satisfaction is our priority, and we're grateful for your positive rating. We look forward to the pleasure of hosting you again.Best regards,Swayne RodriguesRooms Division Manager
8/10 Bien
Gavin, Seddon
22 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Gavin
Séjour de 1 nuit en mars 2024
Réponse de Swayne Rodrigues le 4 avr. 2024
Dear Gavin,Thank you for your feedback. We're delighted to hear that everything was good during your stay and that you appreciated the 'All Clean down here' note under the bed.We strive to add personal touches to enhance our guests' experiences, and we're glad that you enjoyed this gesture.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your input and look forward to welcoming you back for another pleasant experience.Best regards,Swayne RodriguesRooms Division Manager
6/10 Satisfaisant
Lori
Voyage en couple
19 mars 2024
Les points forts : Propreté
Lori
Séjour de 2 nuits en mars 2024
Réponse de Swayne Rodrigues le 4 avr. 2024
Dear Lori,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations.We apologize for any inconvenience caused by the lack of windows in your room. We understand the importance of natural light and hence we provide alternate options to customers for rooms with a blacony. Additionally, we apologize for the unpleasant smell in the halls. Ensuring a pleasant environment for our guests is important to us, and we'll address this issue promptly to ensure a more comfortable stay for our guests.If there's anything else we can do to make your future stays more enjoyable or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your input and hope to have the opportunity to welcome you back for a better experience.Best regards,Swayne RodriguesRooms Division Manager
8/10 Bien
Caitlin
Voyage en couple
13 mars 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Caitlin
Séjour de 2 nuits en mars 2024
Réponse de Swayne Rodrigues le 4 avr. 2024
Dear Caitlin,Thank you for your feedback. We're glad to hear that you found our place nice.If there's anything specific that stood out to you or if there are any areas where we can further improve, please feel free to let us know. We're always looking for ways to enhance our guests' experiences.We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
STELLA
Voyage en famille
28 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
STELLA
Séjour de 1 nuit en février 2024
Réponse de Swayne Rodrigues le 4 avr. 2024
Dear Stella,Thank you for your feedback. We're delighted to hear that you found our staff friendly and that our location suited your needs perfectly.Providing excellent service and a convenient location are top priorities for us, and we're glad that we could meet your expectations in these areas.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your input and look forward to welcoming you back for another pleasant experience.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
Sandy
27 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Sandy
Séjour de 1 nuit en février 2024
Réponse de Swayne Rodrigues le 4 avr. 2024
Dear Sandy,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our great rooms and convenient location. Providing comfortable accommodations in a prime location is important to us, and we're glad that we could meet your expectations.We're also pleased that you found our 24-hour front desk to be a bonus. We understand the importance of round-the-clock assistance for our guests' convenience and peace of mind.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your input and look forward to welcoming you back for another great experience.Best regards,Swayne RodriguesRooms Division Manager
6/10 Satisfaisant
Tina
Voyage en famille
25 févr. 2024
Les points forts : Propreté et confort de la chambre
Enjoyable
Tina
Séjour de 3 nuits en février 2024
Réponse de Swayne Rodrigues le 4 avr. 2024
Dear Tina,Thank you for sharing your experience with us. We're glad to hear that you found your 2-bedroom apartment spacious, and we apologize for any inconvenience caused by the heat and noise in the bedrooms.Your feedback is important to us, and we'll certainly take it into consideration as we strive to improve our accommodations for our guests' comfort.We're pleased to hear that our staff were all very helpful. Providing excellent service is a top priority for us, and we're glad to know that we met your expectations in this regard.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your input and hope to welcome you back for another pleasant experience.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
LEYAKAT
25 févr. 2024
Les points forts : Confort de la chambre
LEYAKAT
Séjour de 4 nuits en février 2024
Réponse de Swayne Rodrigues le 4 avr. 2024
Dear Leyakat,Thank you for taking the time to rate your experience with us. We're absolutely delighted to see your perfect score of 10 out of 10!While we didn't receive specific comments from you, we're thrilled to know that you had a fantastic stay overall. If there are any aspects of your visit that stood out to you or if there's anything we can do to further enhance your future stays, please don't hesitate to let us know.Your satisfaction is our priority, and we're grateful for your positive rating. We look forward to the pleasure of hosting you again.Best regards,Swayne RodriguesRooms Division Manager
8/10 Bien
DEB
Voyage en famille
24 févr. 2024
Les points forts : Propreté et confort de la chambre
DEB
Séjour de 1 nuit en février 2024
Réponse de Swayne Rodrigues le 4 avr. 2024
Dear Deb,Thank you for taking the time to rate your experience with us. We appreciate your score of 8 out of 10.While we didn't receive specific comments from you, we're pleased to know that you had a satisfying stay overall. If there are any areas where we can improve or if there's anything we can do to enhance your future stays, please don't hesitate to let us know. Your feedback is valuable to us as we strive to provide the best possible experience for our guests.We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
STELLA
Voyage en famille
23 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
STELLA
Séjour de 4 nuits en février 2024
Réponse de Swayne Rodrigues le 4 avr. 2024
Dear Stella,Thank you for sharing your feedback with us. We're thrilled to hear that you found our front desk team helpful and professional. Providing excellent service is a top priority for us, and we're glad to know that we met your expectations in this regard.We're also pleased to hear that you found the amenities in the room to be good, even though you didn't use most of them. We aim to provide everything our guests might need for a comfortable stay, and we're glad that our offerings met your needs.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to reach out. We appreciate your input and look forward to welcoming you back for another pleasant experience.Best regards,Swayne RodriguesRooms Division Manager
8/10 Bien
Robyn
Voyage en couple
20 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Robyn
Séjour de 1 nuit en février 2024
Réponse de Swayne Rodrigues le 4 avr. 2024
Dear Robyn,Thank you for your feedback. We're glad to hear that we were able to meet your needs during your stay.If there's anything specific that stood out to you or if there are any areas where we can further improve, please feel free to let us know. We're always looking for ways to enhance our guests' experiences.We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
john
20 févr. 2024
john
Séjour de 2 nuits en février 2024
Réponse de Swayne Rodrigues le 4 avr. 2024
Dear John,Thank you for taking the time to rate your experience with us. We're thrilled to see your perfect score of 5 out of 5!While we didn't receive specific comments from you, we're delighted to know that you had a fantastic stay overall. If there are any aspects of your visit that stood out to you or if there's anything we can do to further enhance your future stays, please don't hesitate to let us know.Your satisfaction is our priority, and we're grateful for your positive rating. We look forward to the pleasure of hosting you again.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
Daniel
19 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Daniel
Séjour de 2 nuits en février 2024
Réponse de Swayne Rodrigues le 20 févr. 2024
Dear Daniel,Thank you for sharing your positive experience with us. We're delighted to hear that you found our apartment very comfortable and spacious, with a quiet ambiance. It's wonderful to know that our staff provided friendly service and that our location, with its proximity to the train station, suited your needs.We're pleased that you found the bed comfortable and that you would consider staying with us again. Your satisfaction is our priority, and we're grateful for your feedback.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back for another comfortable stay.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
nikolaos
19 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
nikolaos
Séjour de 1 nuit en février 2024
Réponse de Swayne Rodrigues le 4 avr. 2024
Dear Nikolaos,Thank you for taking the time to rate your experience with us. We're thrilled to see your perfect score of 5 out of 5!While we didn't receive specific comments from you, we're pleased to know that you had a satisfying stay overall. If there are any aspects of your visit that stood out to you or if there's anything we can do to further enhance your future stays, please don't hesitate to let us know.Your satisfaction is our priority, and we're grateful for your positive rating. We look forward to the pleasure of hosting you again.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
john
Voyage en couple
16 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
john
Séjour de 1 nuit en février 2024
Réponse de Swayne Rodrigues le 20 févr. 2024
Dear John,Thank you for sharing your feedback with us. We're delighted to hear that you had a very nice experience during your stay with us.Your satisfaction is our utmost priority, and we're thrilled that you found our place to be enjoyable in every aspect.If there's anything specific that stood out to you or if there are any areas where we can further improve, please feel free to let us know. We value your input and look forward to welcoming you back for another pleasant experience.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
Mathew
Voyage en couple
11 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Mathew
Séjour de 1 nuit en février 2024
Réponse de Swayne Rodrigues le 20 févr. 2024
Dear Matthew,Thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed your stay and found the rooms to be good and quiet, despite our central location on Hindley Street.Ensuring a peaceful and comfortable environment for our guests is a top priority, and we're delighted that we could provide you with a serene experience during your time with us.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to reach out. We appreciate your input and look forward to welcoming you back for another pleasant experience.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
Tanya
Voyage en couple
11 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Tanya
Séjour de 1 nuit en février 2024
Réponse de Swayne Rodrigues le 20 févr. 2024
Dear Tanya,Thank you for sharing your feedback with us. We're delighted to hear that you found the apartment spacious and comfortable, with good decor enhancing your experience. However, we apologize for any inconvenience you experienced with the tight fit of the car parking.It's wonderful to know that our property's position suited your needs and that our staff provided friendly and helpful service, assisting you with any queries you had during your stay.Your comments are valuable to us as we continuously strive to improve our services and facilities. If there's anything else we can do to further enhance your future stays, please don't hesitate to reach out. We appreciate your input and look forward to welcoming you back for another enjoyable experience.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
Jennifer
Voyage en couple
9 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en février 2024
Réponse de Swayne Rodrigues le 20 févr. 2024
Dear Jennifer,Thank you for sharing your fantastic experience with us. We're thrilled to hear that you found our apartment to be a great find and that you enjoyed the comfort and additional amenities that are missed 5-star hotels. It's wonderful to know that despite our location in the heart of the restaurant and nightclub hub, you found the apartment exceptionally quiet.Your recommendation means a lot to us, and we truly appreciate your kind words. Providing our guests with a comfortable and memorable stay is our top priority, and we're delighted that we could exceed your expectations.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back for another great experience.Best regards,Swayne RodriguesRooms Division Manager
8/10 Bien
Walter
Voyage en famille
8 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Walter
Réponse de Swayne Rodrigues le 20 févr. 2024
Dear Walter,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our central location, making it convenient for you to access everything within walking distance.Providing easy access to nearby attractions and amenities is something we strive for, and we're pleased to know that it contributed to a positive experience during your stay.If there are any other aspects of your visit you'd like to highlight or if there's anything else we can do to make your future stays even more enjoyable, please feel free to share your thoughts. We appreciate your input and look forward to welcoming you back for another satisfying stay.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
Mario DE
Voyage en groupe
8 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Mario DE
Séjour de 2 nuits en février 2024
Réponse de Swayne Rodrigues le 20 févr. 2024
Dear Mario,Thank you for sharing your wonderful experience with us. We're thrilled to hear that you appreciated the classy heritage style of our building and the complementary decor and appointments in your room. It's fantastic to know that our location near the mall and major CBD attractions, as well as the nearby dining and bar options, added to the enjoyment of your stay.Providing exceptional value to our guests is a top priority, and we're delighted that you found it unsurpassed during your time with us.Your feedback is truly appreciated, and it inspires us to continue delivering exceptional experiences. If there's anything else we can do to make your future stays even more memorable, please don't hesitate to reach out. We look forward to welcoming you back for another amazing stay.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
Peter
8 févr. 2024
Les points forts : Propreté et confort de la chambre
Such friendly service
Peter
Séjour de 2 nuits en février 2024
Réponse de Swayne Rodrigues le 20 févr. 2024
Dear Peter,Thank you for sharing your positive experience with us. We're thrilled to hear that you found our service friendly and helpful, and we greatly appreciate your kind words about our facilities and value.We're glad to know that Helen and Rachel provided exceptional service during your stay. They will be thrilled to hear about your special mention.Your feedback is truly appreciated, and it motivates us to continue delivering outstanding experiences to our guests. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back for another excellent stay.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
Brock
Voyage en famille avec de jeunes enfants
5 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Brock
Séjour de 2 nuits en février 2024
Réponse de Swayne Rodrigues le 20 févr. 2024
Dear Brock,Thank you for sharing your feedback with us. We appreciate your attention to detail and understand how the positioning of the lamp switches could be inconvenient.We apologize for any frustration this may have caused during your stay. Your comment is valuable to us, and we will certainly take it into consideration for future improvements to enhance the convenience and comfort of our guests.If there are any other aspects of your stay you'd like to highlight or if there's anything else we can do to make your future visits more enjoyable, please feel free to share your thoughts. We appreciate your input and hope to have the opportunity to better accommodate you in the future.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
Natalie
Voyage en famille avec de jeunes enfants
28 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Natalie
Séjour de 3 nuits en janvier 2024
Réponse de Swayne Rodrigues le 29 janv. 2024
Dear Natalie,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our apartment great, spacious, and equipped with a washer/dryer for added convenience. It's wonderful to know that our location's walkable distance to museums, the art gallery, river, and zoo, as well as the abundance of nearby restaurants, contributed to an enjoyable stay.Your feedback is truly appreciated, and we're pleased to have met your expectations. If there are any specific aspects you particularly enjoyed or if there's anything we can do to further enhance your future stays, please feel free to let us know. We look forward to welcoming you back for another delightful experience.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
Adam
25 janv. 2024
Les points forts : Propreté et confort de la chambre
Adam
Séjour de 3 nuits en janvier 2024
Réponse de Swayne Rodrigues le 29 janv. 2024
Dear Adam,Thank you for taking the time to rate your experience with us, and we appreciate your perfect score of 10 out of 10. We're delighted that you had a positive stay.While we didn't receive specific comments from you, we would love to hear more about what aspects of your visit stood out and contributed to your high rating. Your insights are important to us as we continually strive to provide exceptional service.If there are any specific comments or suggestions you'd like to share, or if there's anything we can do to make your next stay even more enjoyable, please feel free to reach out. We look forward to the pleasure of hosting you again.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
STEPHEN
24 janv. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
STEPHEN
Séjour de 3 nuits en décembre 2023
Réponse de Swayne Rodrigues le 29 janv. 2024
Dear Stephen,Thank you for taking the time to rate your experience with us, and we appreciate your perfect score of 5 out of 5. We're delighted that you had a positive stay.While we didn't receive specific comments from you, we would love to hear more about what aspects of your visit stood out and contributed to your high rating. Your insights are important to us as we continually strive to provide exceptional service.If there are any specific comments or suggestions you'd like to share, or if there's anything we can do to make your next stay even more enjoyable, please feel free to reach out. We look forward to the pleasure of hosting you again.Best regards,Swayne RodriguesRooms Division Manager
4/10 Médiocre
JINGLU
Voyage en famille avec de jeunes enfants
23 janv. 2024
JINGLU
Séjour de 2 nuits en janvier 2024
Réponse de Swayne Rodrigues le 29 janv. 2024
Dear Jinglu,Thank you for sharing your experience with us, and we appreciate your feedback. We sincerely apologize for any inconvenience you faced during your stay.We understand that the size of the bathroom, especially with a 14-month-old baby, was a concern. Your comments regarding the lack of air conditioning in the bedroom and the absence of windows are duly noted. We're sorry for any discomfort this may have caused.Your feedback is crucial in helping us address these issues and make necessary improvements. We value your input and hope to have the opportunity to better accommodate you and your family in the future.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
Valdrien
Voyage en couple
22 janv. 2024
Les points forts : Propreté
Valdrien
Séjour de 4 nuits en janvier 2024
Réponse de Swayne Rodrigues le 29 janv. 2024
Dear Valdrien,Thank you for taking the time to share your feedback. We're delighted to hear that our location's close proximity to shopping and restaurants added to the convenience of your stay. Providing easy access to local amenities is something we strive for, and we're pleased to know it positively impacted your experience.If there are any other aspects of your stay you'd like to highlight or if there's anything specific we can do to make your future visits even more enjoyable, please don't hesitate to share your thoughts. We appreciate your input and look forward to welcoming you back for another satisfying stay.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
Julie
18 janv. 2024
Julie
Séjour de 1 nuit en janvier 2024
Réponse de Swayne Rodrigues le 20 févr. 2024
Dear Julie,Thank you for taking the time to rate your experience with us. We're delighted to see your 5-star rating and appreciate your positive feedback.While we didn't receive specific comments from you, we're pleased to know that you had a satisfying stay. If there are any aspects of your visit that stood out to you or if there's anything we can do to further enhance your future stays, please don't hesitate to let us know. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience.Best regards,Swayne RodriguesRooms Division Manager
8/10 Bien
Freya
Voyage en groupe
18 janv. 2024
Les points forts : Propreté et confort de la chambre
Freya
Séjour de 4 nuits en janvier 2024
Réponse de Swayne Rodrigues le 19 janv. 2024
Dear Freya,Thank you for taking the time to rate your experience with us, and we appreciate your score of 8 out of 10. While your rating provides valuable insight, we would love to hear more about your specific thoughts and observations to better understand your perspective.If there are areas where we excelled or aspects that we can improve upon, your feedback will be instrumental in shaping our ongoing efforts to provide the best possible service. Please feel free to share any additional comments or suggestions you may have so that we can continue to enhance our guests' experiences.We value your input and look forward to the opportunity to exceed your expectations on your future visits.Best regards,Swayne RodriguesRooms Division Manager
10/10 Excellent
Amanda
Voyage en famille
17 janv. 2024
Les points forts : Propreté et confort de la chambre
Amanda
Séjour de 1 nuit en janvier 2024
Réponse de Swayne Rodrigues le 19 janv. 2024
Dear Amanda,Thank you for sharing your positive experience with us! We're delighted to hear that you found our location ideal for your city trip, with the proximity to Rundal Mall and various dining and shopping options. Ensuring a secure environment for our guests is of utmost importance to us, and we're pleased to know that you felt secure during your stay.If you have any specific highlights or suggestions for improvement based on your visit, we'd love to hear more about them. Your feedback is invaluable as we strive to provide an exceptional experience for all our guests.We look forward to welcoming you back on your next visit to enhance your stay even further. Should you have any additional comments or requests, please don't hesitate to reach out.Best regards,Swayne RodriguesRooms Division Manager