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Avis sur Sheraton Addis, a Luxury Collection Hotel, Addis Ababa

5 out of 5
Sheraton Addis, a Luxury Collection Hotel, Addis Ababa
Taitu Street, Addis Ababa

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 105 avis sur 167." "
Note des voyageurs de 8 (Bien), d’après 45 avis sur 167." "
Note des voyageurs de 6 (Satisfaisant), d’après 10 avis sur 167." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 167." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 167." "

9,4/10

Propreté

9,0/10

Personnel et service

9,2/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement

10/10 Excellent

Tipman, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Affaire
Endroit magnifique et bien sur Addis le seul point dérangeant c'est le prix. Le prix par nuit est totalement désabusé mais c'est l'Afrique où c'est hors de prix et correcte ou bien bon marché et la cata... La restauration est excellente pour un prix acceptable. Le personnel parle bien en anglais attention pas de français à bord cet hôtel a une clientèle des usa plus que de France.

10/10 Excellent

Badr, Rabat, Maroc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un paradis en Afrique!
Je pense que c'est le plus bel hôtel en Afrique subsaharienne: l'hôtel, la piscine, les jardins, les chambres: tout est magnifique. POINT Négatif: Le personnel devrait être un peu plus sensible au demande des clients. J'ai demandé si je pouvais me changer lorsque je suis venu récupérer ma valise et je n'ai comme réponse sèche: allez le faire dans les toilettes:
Réponse de Hotel Management Team le 3 janv. 2015
. Dear Guest, Thank you very much for taking the time to provide us with your valuable feedback in regards to your recent experience at the Sheraton Addis. Your comments are invaluable to us and it is through these types of constructive feedbacks we strive to continue improving our services. Thank you once again for sharing your experience. Sincerely, Selamawit Alemu Director of Revenue Management

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
PARFAIT
EXCELLENT

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Magnifique
Magnifique

10/10 Excellent

HYUNA

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
첫 아프리카 방문을 기억에 남게해준 호텔
처음으로 아프리카 방문하는거라서 긴장되고 걱정되었는데 Sheraton Hotel에 머무는 기간동안 편안함과 안정을 누렸습니다. 하루에도 수차례 방응 정리해주었고 호텔안을 다니다가 마주치는 직원들은 항상 밝게 웃으며 인사해주었습니다. 시설이 약간은 오래된 느낌도 있었지만 건물의 스타일과 전빈적인 분위기가 나름의 고풍스러움과 편안함을 선사했습니다. 다른분들의 경험을 참고하여 아침식사 패키지를 미리 확인하여 오해가 없게하였고, 손님이 와서 미팅을 해야하는데 공개된 장소는 어수선해서 곤란하여 마지막 하루는 4층에 있는 Executive Lounge를 이용하기위해 $55(USD)추가로 지불하고 업그레이드 하여서 점심식사, 저녁식사를 제공받는 서비스를 이용하고 미팅도 진행했습니다. 아침식사는 1층에서 뷔페스타일로하는 패키지가 이미 가입 되었지만 4층에서 식사를 이용했고 오믈렛등을 요청하면 동일하게 준비해 주므로 편하고 조용하게 4층에서 식사를 하고 그곳에서의 숙박을 마무리했습니다. 공항셔틀이 있어서 너무 편하게 공항을 오고간것도 좋았습니다.
Séjour de 3 nuits en janvier 2024

10/10 Excellent

Tiondra

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Tiondra

Séjour de 1 nuit en janvier 2024

8/10 Bien

Zakia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I did my reservation through Expedia. At check-in the receptionist forgot to take the deposit. I thought that it was made automatically when I did my reservation online. I then decided to have my breakfast. A lady asked about my room number. Everything was fine so far, until I signed the check. The waiter told me that I didn’t have any credit at the hotel. I wasn’t sure about what was happening. I told him that I already checked in. He looked at me and went to talk to his superior. Since that moment all the staff was looking at me as if I did something wrong. All eyes were on me as if I was about to escape, and for what? A plain breakfast of less than 30 USD.! At the moment I was leaving, the same lady who asked about my room number, took the phone and called one of the waiters. He immediately came running after me. He said Mum something is wrong, and that I should follow him to the reception. I never felt so humiliated in my life. I went to the reception and the receptionist apologized and asked for my credit card and proceeded with the deposit. The waiter was still standing there as if he was escorting a thief. Later on I went for a walk inside the hotel and passed by the pool and when I tried to enter the pool, someone from the hotel told me that I have to pay to get inside!!!!. He was so rude that I didn’t even have time to explain that I was a guest. The management has to review the staff behavior, except for the receptionists who were very nice and helpful.
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elegant hotel with excellent service.
Séjour de 2 nuits en septembre 2023

8/10 Bien

Temesgen

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
After room service They don’t take out their food trays and glass out all day long and night in our room. Also they didn’t change the bedsheets until we asked them repeatedly.
Séjour de 3 nuits en août 2023
Réponse de Selamawit Alemu le 8 août 2023
Dear Temesgen,Thank you for sharing your comments with us, as we were not able to find your stay at the Sheraton Addis. Kindly send as the booking detail so that we can investigate further on the given comments. Best regardsSelamawit AlemuDirector of revenue management

10/10 Excellent

Abebe

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Keep it up
Séjour de 1 nuit en avril 2023

8/10 Bien

Jenny Beate

Séjour de 1 nuit en mars 2023

8/10 Bien

Zeleke Alebachew

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the environment, I like the view
Séjour de 1 nuit en février 2023

10/10 Excellent

Albert

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful facility. Staff were amazing… everyone I met was exceedingly helpful and friendly. Airport shuttle was a breeze. Very, very nice by any standards.
Séjour de 5 nuits en février 2023

10/10 Excellent

Ayana

Séjour de 2 nuits en janvier 2023

8/10 Bien

Gbolahan

10/10 Excellent

Aleshilign

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property is in the heart of the city with beautifully kept sprawling gardens , water fountains, great restaurants, bars , spa , gym and swimming pool. What makes this property amazing is its amazing staff. From the door man to front desk and room service ….. they are the heart of the place .a bid Thank you for all them for making my family vacation great !
Séjour de 7 nuits en août 2022
Réponse de SHERATON ADDIS ABABA le 13 août 2022
Dear Aleshilign, Thank you for taking the time to give us such a wonderful rating and for your comments. Happy guests, their ratings, reviews and comments are always great to receive. We are delighted to know that you enjoyed your time with us and it will be a pleasure sharing your rating and comments with the team. If there is anything that we can do to make your next visit even better, please do let us know. We all hope to welcome you back to Sheraton Addis Ababa soon. Regards, Dean Menzies Director of Operations

10/10 Excellent

Yewondwossen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A hotel that functions in a tough environment
Consistently good service. Back up sysytmes worked effectively during power and water outages.
Séjour de 12 nuits en juillet 2022

8/10 Bien

Ahmed

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We have a
Séjour de 6 nuits en juillet 2022

10/10 Excellent

Abele

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The best hotel with awesome customer service
Firstly I want to say thank you to all the staff i interacted with especially the front desk staff Zelalem and Nebiyu for making this an awesome stay for my dad and me. The hotel was comfortable and clean. There are a couple of bars/restaurants on the premises that are modern with a relaxed ambiance. Great parking area. The view on site was great to just walk around with your loved one. The customer service was the best I have seen (I have visited multiple hotels in different countries) which adds to the Sheraton Addis being the best hotel I have ever stayed at. If you are in Addis for Business or pleasure you have to stay here for at least one night to experience the view, great breakfast, and to wind down for a bit from the hustle and bustle. I will definitely return during my visits to Addis.
Séjour de 2 nuits en juin 2022
Réponse de SHERATON ADDIS ABABA le 4 juil. 2022
Dear Abel, Thank you for taking the time to give us such a wonderful rating and naming some of our exceptional associates. Happy guests, their ratings, reviews and comments are always great to receive. We are delighted to know that you enjoyed your time with us and it will be a pleasure sharing your rating and comments with the team. If there is anything that we can do to make your next visit even better, please do let us know. We all hope to welcome you back to Sheraton Addis Ababa soon. Regards, Dean Menzies Director of Operations

10/10 Excellent

Abdi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sheraton was and still is the best hotel I've ever stayed at!
Séjour de 1 nuit en mai 2022

10/10 Excellent

Wolfgang

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hervorragender Service, sehr freundliches Personal.
Séjour de 2 nuits en mars 2022

10/10 Excellent

Hendrik

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was amazing, clean, safe, and the facility was immaculate! The restaurants were excellent and the service from all staff was amazing! I will definitely stay there again!
Séjour de 4 nuits en février 2022

10/10 Excellent

SUKHDEV S

Séjour de 3 nuits en mai 2021

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
We are young Ethiopian couples from U.S.A , we went back home for a week vacation. We only stayed here one night. Apparently if you talk to the stuff in Amharic, you will be treated like crap. They only respect other nationals staying there. We were told checkout time differently. We were told the pole is not free because they assumed we don’t have a room. They assume without asking. Please give your front desk people more diversity treating. We expect more from big hotel like this.
Séjour de 1 nuit en mai 2021

10/10 Excellent

Meskerem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Customer service is excellent throughout the hotel.
Séjour de 5 nuits en avril 2021

10/10 Excellent

Elias

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was amazing
Séjour de 2 nuits en septembre 2020

10/10 Excellent

Khaldon

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best Hotel in Addis Ababa
The Sheraton Addis is always my only option when I am at addis ababa, it offers everything a 5 star hotel should. Its really amazing im every way. I do think however is that becoming too classic and needs some new decors, but nonetheless its a remarkable hotel
Séjour de 7 nuits en février 2020

10/10 Excellent

Tian

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful hotel
It’s a beautifully hotel. The jogging trial is nice; the food is good and spa is great.
Séjour de 4 nuits en février 2020

10/10 Excellent

Belayneh

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2020

10/10 Excellent

TS, Newport Beach, CA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The grounds are amazing with beautiful gardens and places to walk.
Séjour de 2 nuits en janvier 2020

10/10 Excellent

Tugrul

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yardımsever iyi elemanlar daima yardıma hazırlardı.
Séjour de 2 nuits en janvier 2020

10/10 Excellent

Akinlolu

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great luxurious hotel Excellent and friendly staff Beautiful Exterior Amazing place
Séjour de 4 nuits en décembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en novembre 2019

8/10 Bien

Stephanie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable, but suspicious food
The Sheraton is easily the nicest hotel I’ve ever staid in, and I saved a bit of money by eating their happy hour for dinner. The hotel was quiet and comfortable, and the service great. It’s close to the airport, but you’ll otherwise need taxis to get around. The grounds are filled with flowers, and there’s an amazing jogging path on property, as well as a pool and a playground for the kiddos. Foodwise, I have some questions, as myself and several other people came down with food poisoning during our conference. Of all the places to get food poisoning, however, this was by far the comfiest.
Séjour de 4 nuits en novembre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2019

10/10 Excellent

david

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The Sheridan in Addis Ababa is unbelievable! It is truly a luxury hotel. Beautiful grounds, great restaurants, comfortable beds and wonderful service. I can’t say enough good things about it. We loved it and were sad to leave.
Séjour de 1 nuit en octobre 2019
Réponse de SAH le 28 oct. 2019
We are very glad that you had a great stay. Thank you for your comment.

10/10 Excellent

berhan

Séjour de 15 nuits en août 2019

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en juin 2019

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté et personnel et service
Room size is great food is good the spa is run down and masseuse aren't great plus rooms have a lot of noise coming from outside sound of pool engine or something like that
Séjour de 1 nuit en juin 2019

8/10 Bien

kit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2019
Réponse de ADDLC le 29 mai 2019
Thank you for your review.

8/10 Bien

kit

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2019
Réponse de ADDLC le 29 mai 2019
Thank you for your review.

10/10 Excellent

Alan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous hotel
Great hotel. One of the best we have stayed in throughout the world. Excellent service and restaurants and pool area even a shop to buy roses for my wife. An absolute Oasis after a week in the bush
Séjour de 1 nuit en avril 2019
Réponse de SAHTLC le 7 mai 2019
Thanks for staying with us. We are delighted to know that you enjoyed your stay!

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really good hotel with a large complex including pools, play area, running course, gym and spa area. There are a couple of shops on the ground floor for souvenirs and booking tours. Staff were very friend and helpful. There is a security check at the entrance and also scanners before entering the hotel. I was travelling for work and my hand tools were not allowed on the hotel. This was slightly unusual but understandable.
Séjour de 3 nuits en avril 2019
Réponse de SAHTLC le 30 avr. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Natan, Los Angeles, us

Voyage en groupe, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel rooms are clean and beautiful. The hotel itself has several amenities as well as beautiful gardens. Great location.
Séjour de 4 nuits en avril 2019
Réponse de SAHTLC le 30 avr. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mikael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2019
Réponse de SAHTLC le 7 mai 2019
Thank you

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et personnel et service
Very accommodating staff Executive lounge the highlight
Séjour de 1 nuit en mars 2019
Réponse de SAHTLC le 7 mai 2019
Thank you

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Hotel is fine. The best spot is the executive lounge—great food and service. Gym is very basic and dated. Whole hotel could use refreshing. Service all great though.
Séjour de 2 nuits en mars 2019
Réponse de SAHTLC le 7 mai 2019
Thank you