Suite Présidentielle | Minibar, coffres-forts dans les chambres, bureau, rideaux occultants
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Avis sur Haile Grand Addis Ababa

3.5 out of 5
Haile Grand Addis Ababa
Lamberet Square, Addis Ababa

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 15 avis sur 18." "
Note des voyageurs de 8 (Bien), d’après 2 avis sur 18." "
Note des voyageurs de 6 (Satisfaisant), d’après 1 avis sur 18." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 18." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 18." "

9,8/10

Propreté

10/10

Personnel et service

10/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

ADEBAYO

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome
Lovely calm property
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Beni le 24 mai 2024
Dear SteveGreetings From Haile Hotels and ResortsThank you for your review, and we look forward to having you back again.Thank you and Hospitality Regards Abenezer TGroup Reservation Supervisor

10/10 Excellent

Olena

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay was perfect
Séjour de 7 nuits en mars 2024
Réponse de Beni le 29 mars 2024
Dear Olena Greetings From Haile Hotels and Resorts Thank you for taking the time to write a review of your stay at our hotel, we are pleased to have you here and hope to have you back again.Thank you and Hospitality Regards Abenezer T Group Reservation Supervisor

10/10 Excellent

Clio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was super kind and helpful. Lovely spot to stay!
Réponse de Beni le 29 mars 2024
Dear Clio Greetings From Haile Hotels and Resorts Thank you for taking the time to write a review on our Hotel, We are pleased that you found our staff helpful and kind, Hope to have you back again.Thank you and Hospitality Regards Abenezer TGroup Reservation Supervisor

10/10 Excellent

Sheri

Loved this place! Staff are so friendly and professional. Room was gorgeous. Grounds are lovely. Pool area and wellness Center were clean and well organised. The only disappointment was my dinner. I sat in the bar area and my food came and it was cold and I didn’t like it. I am not a picky eater and have eaten lots of great Ethiopian food. The sandwich had a sauce on it that tasted terrible. They wanted to replace it but I was not longer hungry. They offered me a plate of fruit which was very nice. BUT, when the bill came, they had charged me for the meal! I tried to discuss it with the server and he refused to even take 1/2 the amount. Don’t let this discourage you from enjoying this place. I just had a bit of bad luck!
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Dereje

Séjour de 2 nuits en janvier 2024

10/10 Excellent

Paul

Les points forts : Propreté et personnel et service
The elevator is not working most of the time and it wasn’t nice for an old man like me other than that the staff wonderful and professional love them all
Réponse de Beni le 29 mars 2024
Dear Paul Greetings From Hotels and Resorts We are glad you found our staff professional and friendly. We apologize for the inconvenience we caused you on the elevator not working. Currently, that issue has been resolved, and it is working 24/7.Thank you and Hospitality Regards Abenezer TGroup Reservation Supervisor

10/10 Excellent

Birhan, Scarborough

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I recently had the pleasure of spending two nights at the Haile Grand Addis Ababa hotel, and I am compelled to share the exceptional experience I enjoyed during my stay. From the moment I arrived, the hotel's ambiance exuded sophistication and warmth. The staff's welcoming demeanor set the tone for a stay characterized by genuine hospitality. The check-in process was seamless, and the attention to detail was evident in every aspect of the hotel's design and decor. One of the standout features of my stay was undoubtedly the culinary experience. The food at Haile Grand Addis Ababa surpassed all expectations, offering a diverse and delectable menu that showcased the finest in local Ethiopian and international cuisine. Each meal was a culinary masterpiece, a testament to the skill and creativity of the chefs. Whether it was breakfast, lunch, or dinner, every dish was a delightful exploration of flavors. The level of service provided by the hotel staff was truly commendable. From the concierge to the housekeeping team, everyone demonstrated a commitment to excellence. The staff's attention to my needs and their prompt and courteous responses created an environment where I felt genuinely cared for throughout my stay. The accommodations were nothing short of luxurious. My room was tastefully decorated, offering a perfect blend of comfort and style. The attention to cleanliness and the inclusion of thoughtful amenities contributed to a restful and indulgent experience. Moreover, the
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Tufa

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023

6/10 Satisfaisant

Raymond

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 10 nuits en septembre 2023

10/10 Excellent

Adera

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Excellent
Room was clean, staffs were friendly Breakfast buffet was impressive all in all I had a wonderful time.
Séjour de 2 nuits en septembre 2023
Réponse de Haile Grand Addis le 4 oct. 2023
Dear Adera,Thank you for choosing Haile Grand Addis,We would like to thank you very much for sparing your precious time & gave us your valuable feedbacks about our service during your stay at our hotel. Your feedbacks will always help us to serve you and all of our guests better in the future.All the management & the fellow colleagues are really very happy & thankful to you.We continue to be committed to provide you and all our guests with the highest standard of service yet in the future.Looking forward to having you here at Haile Grand Addis again.Thank you & hospitality regards!Emishaw TeshomeGeneral Manager - Haile Grand Addis

10/10 Excellent

Nigussie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
very beautiful hotel , excellent customer service , very delicious breakfast buffet , best Morocco , steam and sunna experience , can’t wait to come back soon , nigussie alemu
Séjour de 3 nuits en juillet 2023
Réponse de The management team, le 10 juil. 2023
Dear Nigussie,First and foremost we would like to thank you for choosing Haile Grand Addis Ababa for your stay. We are pleased to note that you enjoyed the comforts of our hotel including the breakfast buffet. Waiting your return with a great pleasure!Best Regards,

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en avril 2023
Réponse de Central Reservation Agent le 18 avr. 2023
Dear David Greetings From Haile Hotels and Resorts Thank you for taking the time to write a review on our resort, dear Guest we are delighted to have you here and hope you enjoy your stay with us. SincerelyAbenezer T

10/10 Excellent

Kate

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff are super friendly and helpful. The location is good, great views across Addis
Séjour de 2 nuits en février 2023
Réponse de The management team, le 28 févr. 2023
Dear Guest, Thank you for taking the time to review your stay with us and giving us a perfect rating. We are pleased to hear that our staff made your stay pleasant. we look forward to hosting you again soon for another fantastic experience!

8/10 Bien

Ben

Séjour de 4 nuits en février 2023
Réponse de Central Reservation Agent le 18 avr. 2023
Dear BenGreetings From Haile Hotels and Resorts Thank you for taking the time to write a review on our resort, dear guest we are delighted to have you here and hope you enjoy your stay with us. SincerelyAbenezer T

10/10 Excellent

Gregory

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is brand new, only a few months old. That being said, the property is clean, organized, and inviting. Every single staff member is amazingly friendly, gracious, and ready to assist in any way they can! The swimming pool is beautiful, and a high standard of cleanliness is maintained. It was difficult to believe that you are in such a densely populated city.
Séjour de 1 nuit en janvier 2023
Réponse de Central Reservation Agent le 31 janv. 2023
Dear GregoryGreetings From Haile Hotel and Resortswe are pleased you had such a quality during your stay in our hotel, giving our clients' haunting experience is our number one priority. we look forward to having you back here again.SincerelyAbenezer Taeme

10/10 Excellent

Genet

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great customer service and very clean. The food was amazing and so much to choose from. I would be happy to go back there😊
Réponse de Central Reservation Agent le 31 déc. 2022
Dear Genet Greetings From Haile Hotels and Resorts Thank you for choosing to stay with us, we are glad you enjoyed your time here, having you back here would be our greatest pleasure.SincerelyAbenezer T