Dear Sir/Madam,We really appreciate you taking the time to rate us following your stay at the ibis Styles Accra.Here at the ibis, we put customer experience and satisfaction as our priority and your feedback reaffirms the hard work we put in every day.Thank you for sharing feedback and we look forward to welcoming you again in the near future.Regards,

Dear Mr Thomas,Thank you for your good rate. It is much appreciated. We look forward to welcoming you again.Best regards,

Cher Monsieur Fabrice, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à ibis Styles Accra Airport. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Ibis Styles sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assurée que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Cordialement,

Dear Madam Dominika We very much appreciate your comments regarding your stay at the ibis Styles Accra Airport City. Thank you for taking time to comment on your experience after your stay in our hotel. We look forward to welcoming you back for another nice experience with us. Many thanks & Best regards,

Dear Anonymous, We are extremely grateful to you for taking time to give us this feedback. Please accept my warmest apologies for any inconvenience caused on your stay. We will try our possible best to ensure the issues raised by you will not be encountered on your next visit. We look forward to hosting you and giving you a flawless service next time. Yours Sincerely,

Dear Anymous, Thank you for posting your comments after your stay in our hotel. Your feedback and compliments about our facility and food are noted and shared with the team who are motivated and encouraged by this. The rest of the content has been well noted as well and we apologize for every inconvenience caused you. Customer satisfaction being our priority, we look forward to welcoming you in the near future. Best Regards, Khalid SILBOUHALI, General Manager.

Dear Sir/Madam, Thank you for posting your comments after your stay in our hotel. We really appreciate it as it helps us to excel and the content has been shared with our teams. Customer satisfaction is our priority therefore your feedback is very important to us. We look forward to your next stay in our hotel. Best Regards, Khalid SILBOUHALI, General Manager.

Cher Patrick, Nous vous remerҫions d'avoir pris une partie de votre temps pour nous faire part de votre séjour à l'hôtel Ibis Styles Accra. Nous appréҫions vos commentaires qui motivent nos équipes à exceder dans leurs taches. Satisfaction nos clients est notre priorité. Nous espérons vous revoir très bientot. Meilleurs salutations. Khalid SILBOUHALI Directeur Général.

Dear Mr Anton,Many thanks for taking the time to rate us following your stay at the ibis Syles Accra Airport City.At the ibis Styles Accra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us.We look forward to a 5-star rating on your next visit. Sincerely,

Dear Mr Garrett,Many thank for taking the time to tell us about your experience following your stay at the ibis Styles Accra Airport City.We are happy to know that you had a great stay. It is always a pleasure to receive positive feedback. At the ibis Styles Accra, we put customer experience and satisfaction as our priority and your feedback reaffirms the hard work we put in every day.Thank you again for sharing your experience and we look forward to offering a flawless service on your next visit. Regards,

Dear Global,Many thanks for taking the time to rate us.At the ibis Styles Accra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Thank you once again and we look forward to welcoming you back soon.

Dear Ms Sandra,Lovely scores!Many thanks for taking the time to send such a wonderful review following your stay at the ibis Styles Accra Airport City.Your comments about the breakfast and lunch buffet, our staff and the shuttle services are really appreciated.At the ibis Styles Accra, we put customer experience and satisfaction as our priority and your feedback reaffirms the hard work we put in every day.Thank you once again for sharing feedback and we look forward to welcoming you again soon.Regards,

Dear Ms Teresa,Many thanks for taking the time to rate us following your stay at the ibis Styles Accra Airport City.Here at the ibis Styles Accra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate you sharing feedback and we look forward to welcoming you again in the near future.Regards,

Dear Audrey,Many thanks for taking the time to rate us following your stay at the ibis Styles Accra Airport City.It is always a pleasure to receive positive feedback.We look forward to a 5 out of 5 rating on your next visit.Best regards,

Dear Mr Julian,Many thanks for taking the time to share feedback following your stay at the ibis Styles Accra Airport City.We really appreciate your concern for our staff.At the ibis Styles Accra, our Heartists (staff) who are passionate hospitality expects are considered our treasured assets.They are allowed to work comfortably in a safe, healthy and happy environment and under little supervision since they are frequently taken through Accor trainings that guide them at the workspace.It is a bit disappointing that you think our Heartists are treated as slaves. We would be glad if you can tell us more about your experience in relation to our staff so as to know the areas that we can focus on to help empower them. You can e-mail at mariama.adjei@accor.com.Looking forward to hearing from you.Sincerely,

Dear Mustapha,Lovely scores!Many thanks for taking the time to rate us following your stay at the ibis Styles Accra Airport City.It is always a pleasure to receive positive feedback.At the ibis styles Accra, we put customer experience and satisfaction as our priority and your feedback reaffirms the hard work we put in every day. Thank you again for sharing feedback and we look forward to welcoming you again in the near future. Best regards,

Dear Ms Yvette,Thank you for taking the time to tell us about your experience following your stay at the ibis Styles Accra Airport City.We apologize that you encountered some issues during your stay and understand your disappointment. Here at ibis Styles Accra Airport, we strive to create a welcoming and comfortable environment for all of our guests. We take feedback seriously as it allows us to improve, and we value all opinions. Rest assured your comments about the towels and the delay with the shuttle have been noted and the needful will be done to avoid future occurrences.We hope that our guests will continue to share their experiences with us, both positive and negative, so that we can continue working towards providing an excellent guest experience.Sincerely,

Dear Ms Ramiqa,Lovely scores!Thank you for your kind review of the ibis Styles Accra Airport. We are delighted to hear that you enjoyed your stay, found our staff to be helpful and friendly.Here at ibis Styles Accra, we strive to provide our customers with the best possible experience and work hard to make sure every guest feels right at home. We appreciate your positive feedback and hope to welcome you back soon. Best regards,

Dear Mr Michael, thank you for taking the time to send a review following your stay at the ibis Styles Accra. We appreciate your feedback and understand your disappointment. We strive to provide each of our guests with a clean, comfortable, and enjoyable stay. We apologize that these elements did not meet your expectations during this visit, and we hope that you will give us another opportunity to provide you with the quality of service that you deserve. Thank you again for sharing your experience with us and have a great day!Sincerely,

Dear Sir/Madam,Thank you for sharing your wonderful experience with the ibis Styles Accra.We are delighted to hear that you had a great stay with us. Our team takes pride in providing the best service and amenities to our guests. We are glad that you enjoyed the delicious food at our restaurant and pool bar, as well as the Wi-Fi, working landline, cool A/C, airport shuttle and friendly staff throughout the hotel. It is always a pleasure to receive positive feedback. We hope that you will choose to stay with us again soon!Best regards,

Dear Adamou Boukary,Lovely scores!Many thanks for your 5-star rating and perfect scores. You have made our day Sir!We look forward to offering a flawless service on your next visit. Best regards,

Dear Daeho,Thank you for taking the time to rate us!At the ibis Styles Accra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us.Thank you once again and we look forward to welcoming you again soon.Regards,

Dear Faustina,Lovely scores! Many thanks for your perfect rating. It is always a pleasure to receive positive feedback.Looking forward to welcoming you again on your next visit. Best regards,

Dear Mr Gustavo,Many thanks for leaving us a wonderful review after your stay at the ibis Styles Accra Airport. We appreciate your lovely comment about our facility. It is always a pleasure to receive positive feedback.Thank you for your feedback and we look forward to welcoming you again soon.Sincerely,

Dear Joanne,Lovely scores!Many thanks for your rating and lovely comment. It is always a pleasure to receive positive feedback.At the ibis Styles Accra, we put customer experience and satisfaction as our priority and your feedback reaffirms the hard work we put in every day.Thank you once again and we look forward to welcoming you again.Warm regards,

Dear Sharon,Thank you for taking the time to tell us about your experience at the ibis Styles Accra Airport City.At the ibis Accra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We have taken note of your comment about the musty smell and the condition of the reception area. this has been taken seriously and rest assured the needful is going to be done.We appreciate you sharing a feedback and hope your next visit will be pleasant in all aspects.Sincerely,

Dear Mr Abdulai,Thank you for taking the time to tell us about your experience at the ibis Styles Accra Airport City.At ibis Accra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We sincerely apologize for the inconvenience you have expressed with your towels not being changed during your stay.We would please like to inform you that, in trying to protect our environment, we have come up with a policy of changing towels every two (2) day so as to reduce the quantity of chemicals released into our environment through washing; Unless the Guest asks for it to be changed every day by placing the towels on the floor as a way of communicating to the housekeeper to have them changed . There is a card explaining this policy in every room.I am sorry this was not communicated to you at the reception.We appreciate you sharing your concern and we hope your next visit will be pleasant in all aspects. Sincerely,

Dear Mr. James,Thank you for taking the time to tell us about your experience at the ibis Styles Accra Airport City.We really appreciate your comment about our services. It is always a pleasure to receive positive feedback.We regret the inconvenience you have expressed with our housekeeping service in relation to the absence of towels in the room you stayed in.Rest assured your comment has been taken seriously, shared with management and the needful will be done to avoid any such occurrence in the future.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely,

Dear Oliver,Thank you for taking the time to tell us about your experience at the ibis Styles Accra Airport City.We appreciate your comment about your stay. It is always a pleasure to receive positive feedback.We regret the inconvenience you experienced with not having a hand soap at your disposal. Rest assured this issue will be addressed and we will do the needful to avoid future occurrence.I trust you will not let this incident impair your perception of our service standards and will give us another opportunity to serve you better in the very near future.Sincerely,

Dear Robin,Thank you for taking the time to tell us about your experience at the ibis Styles Accra Airport City.I am sorry your experience did not meet your expectations. Please allow me to express my sincerest apologies.We regret the inconvenience you have expressed with the A/C noise, the broken bathroom counter, the absence of a safe and the smell. Rest assured your comment has been taken seriously, shared with all the teams involved and the needful will be done to avoid future occurrence.We truly appreciate your intervention in bringing these unintentional lapses to our attention and we look forward to offering you a flawless service on your next visit. Sincerely,

Dear Andrew,We really appreciate you taking the time to rate us.Looking forward to welcoming you again.Sincerely,

Dear Kwame,Thank you for taking the time to tell us about your experience at the ibis Styles Accra Airport City.We really appreciate your comment about your stay.It is always a pleasure to receive positive feedback.We look forward to welcoming you again on your next visit.Regards,

Dear Elizabeth,Thank you for taking the time to tell us about your experience at the ibis Styles Accra Airport.I am sorry your experience did not meet your expectations. Please allow me to express my sincerest apologies.Your comment about the tiles in the washroom have been noticed and will be checked. Per our standard, every room should have a bath towel, hand towel and a floor towel. Extra towel are provided based on request. I am sorry this was not the case in the room you were checked into. Please rest assured that we are taking appropriate measures to address the problems and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dear Lisa,Thank you for taking the time to tell us about your experience at the ibis Styles Accra Airport City.At the ibis Styles Accra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We have taken note of your comment about the emails, the pillows and the delay in providing our services.Rest assured your comments have been shared with the respective team members and the needful will be done while we take our team through adequate training/coaching to avoid future occurrences.We however appreciate your comment about our services at the front desk and at the restaurant and we are glad to know that you recognize our initiative aiming at reducing waste in our environment.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Dear Sheila,Thank you for taking the time to tell us about your experience at the ibis Styles Accra Airport City. We appreciate your comment about our facility and the services. It is always a pleasure to receive positive feedback.I will share your comments with the team and I am sure that this feedback will serve as an encouragement to all our team as we strive to improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you again.Sincerely,

Dear Sheila,Many thanks for the 4-star rating!Looking forward to your 5-star rating on your next stay. Best regards,

Dear Edward,Thank you for taking the time to tell us about your experience at the ibis Styles Accra Airport city.I am sorry your experience did not meet your expectation. Please allow me to express my sincerest apologies. We regret the inconvenience you have expressed with the attitude of our staff. Rest assured your comment has been taken seriously and adequate training/ coaching in this area will be carried out to avoid future recurrences.Your comment about the breakfast have been noted and will be addressed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely,

Dear Joseph,Thank you for taking the time to tell us about your experience at the ibis Styles Accra Airport City.We really appreciate your comment about our facility. It is always a pleasure to receive positive feedback.At the ibis Styles Accra, we put customer experience and satisfaction as our priority and your feedback reaffirms the hard work we put in every day.We thank you for your rating and we look forward to welcoming you again.Best regards,

Dear Eric,Lovely scores!Many thanks for the 4-star rating.Looking forward to your 5-star rating on your next stay. Best regards,

Dear Mr Brent,Thank you for your feedback.We look forward to welcoming you again.Best regards,

Dear Alexis,Thank you for taking the time to tell us about your experience at the ibis Styles Accra Airport City.We are excited to know that your stay was ok.We apologise for the towels you had in your room. Please be rest assured that we are taking the appropriate measures to address this issue so as to prevent any such occurrence in the future.We thank you most sincerely for drawing our attention to the issue raised and we look forward to offering you a flawless service on your next visit. Best regards,

Dear Daniel,We appreciate you taking your time to rate us.We look forward to offering you a flawless service on your next visit. Best regards,