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Avis sur Accra Luxury Apartments at The Gardens

4 out of 5
Accra Luxury Apartments at The Gardens
Third Circular Road, Cantonments, Accra

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 274 avis sur 366." "
Note des voyageurs de 8 (Bien), d’après 37 avis sur 366." "
Note des voyageurs de 6 (Satisfaisant), d’après 18 avis sur 366." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 366." "
Note des voyageurs de 2 (Horrible), d’après 24 avis sur 366." "

9,4/10

Propreté

8,0/10

Personnel et service

9,2/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Eric

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Our choice for Accra Luxury Apartments was based on the reasonable price and the very positive comments about the premises. We were impressed by the good communication and the very good service. We definitely highly recommend Accra Luxury Apartments at The Gardens.
Séjour de 9 nuits en septembre 2023
Réponse de The Manager le 7 oct. 2023
Thank you for choosing Accra Luxury Apartments at The Gardens for your stay in Accra. We're thrilled to hear that our reasonable prices and positive comments from previous guests influenced your decision, and we're even more delighted that you had a wonderful experience.Providing good communication and excellent service to our guests is a top priority, and we're pleased to know that we met your expectations. Your high recommendation means a lot to us, and we can't wait to welcome you back in the future.

2/10 Horrible

Wafiq

Voyage en famille
Les points faibles : Propreté et confort de la chambre
DONT BOOK THIS PLACE PICS ARE NOT REAL
I strongly don’t advice you to book with them the pictures are différents from what you will have also I booked an appartement of 2 rooms and they gave me 2 studio because they over book all the rooms I had to wait until 8pm !!!!
Séjour de 3 nuits en juillet 2023
Réponse de Accra Luxury Apartments le 13 juil. 2023
Thank you for taking time to write this review,Wafiq!We appreciate you for bringing this issue to our attention and for taking the time to leave us a review. We assure you this is not the level of service we strive to provide our customers. We apologize for the issue and hope to earn back your business.

8/10 Bien

Fabrice

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
L'accueil dans cet établissement n'a pas été professionnel. La personne avec qui j'ai été en contact m'a d'abord annoncé que ma réservation n'était pas accepté, en dépit du fait que j'avais reçu un mail de confirmation. Il m'aura fallu négocier pendant plus d'une heure pour obtenir un logement.
Séjour de 1 nuit en juin 2022
Réponse de Accra Luxury Apartments le 11 juil. 2022
Thanks for the review Fabrice. We’re sorry to hear about your experience on your first day. This is unlike us and we will look into this and ensure that it never happens again. We hope to host you again soon

8/10 Bien

Cynthia

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en décembre 2021

10/10 Excellent

EDWARD

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
good location... nice staff... evreything worked.... nice pools... helpful with luggage. wou9ld stay here again - and will!
Séjour de 6 nuits en mai 2024

10/10 Excellent

Alioune, Miami

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice staff and well maintained facility
Séjour de 2 nuits en mai 2024
Réponse de Accra Luxury Apartments le 13 mai 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

10/10 Excellent

Shamika

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The gym was the most enjoyable aspect of my stay.
Séjour de 1 nuit en mai 2024
Réponse de Accra Luxury Apartments le 13 mai 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

10/10 Excellent

Alioune, Miami

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very nice and well maintained property. The staff is very courteous
Séjour de 3 nuits en mai 2024
Réponse de Accra Luxury Apartments le 13 mai 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

10/10 Excellent

shadrach

Séjour de 8 nuits en avril 2024

2/10 Horrible

Yakie, Port Harcourt

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I rated all terrible because I located the property (name was different from what I booked), and they said that I didn’t have a reservation with them!! Last night was terrible for me!
Séjour de 1 nuit en avril 2024
Réponse de Accra Luxury Apartments le 13 mai 2024
Hello Yakie We apologize for this experience, we will investigate and get back to you

10/10 Excellent

joenetta, atlanta

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property had good security my contract person Eric was very helpful and reachable. The limit number of towels, no dish clothes, hand soap or hand towels for the bathroom. Unit could use a little more kitchen utensils
Séjour de 8 nuits en avril 2024
Réponse de Accra Luxury Apartments le 27 avr. 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

6/10 Satisfaisant

Danatus

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
restaurant did not have adequate supplies
Séjour de 5 nuits en avril 2024
Réponse de Accra Luxury Apartments le 27 avr. 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

10/10 Excellent

Maria

Séjour de 5 nuits en avril 2024
Réponse de Accra Luxury Apartments le 13 mai 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

8/10 Bien

fanila

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This was my second stay here and there’s no comparison to my first stay. Emmanuel was very helpful and accommodating. He exceeded my expectations. He showed great concern to the horrible stay I had initially and rectified the situation. My apartment this time around was clean, spacious with living room and balcony, and it felt like home away from home. My favorite amenity of facility was the pool, staff will clean it every morning and cafe within the complex with good food and tasty smoothie options. I will definitely stay here again, only thing I would change is the bed it’s a little too hard for me but overall great stay.
Séjour de 5 nuits en avril 2024
Réponse de Accra Luxury Apartments le 27 avr. 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

4/10 Médiocre

Latisha

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 16 nuits en avril 2024
Réponse de Accra Luxury Apartments le 27 avr. 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

10/10 Excellent

Glenn

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Place was killer but I arrived 7p & left 7 hours later. I plan to stay again if I get back there & recommend it highly - just try to not be rushed so you can enjoy the place
Séjour de 1 nuit en avril 2024
Réponse de Accra Luxury Apartments le 27 avr. 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

6/10 Satisfaisant

Farida

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Accra Luxury Apartments le 13 mai 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

6/10 Satisfaisant

Bright Kankam

Voyage en groupe
Les points forts : Propreté
Apparently the Embassy Gardens we booked was changed to ‘Pearl in the City’ and according to the host they had a problem with their facility at Embassy Gardens. The new apartments has Dstv alright but restricted to watching a few channels. As football fans we asked about why they don’t have the full bouquet to watch the EPL and other leagues? We were told we have to pay for the upgrade. They took 200gh from me. After paying for the room I paid for the DSTV and the interesting thing is that it’s for a month though I stayed for 4days… Not sure I’m ever staying with this host again.
Séjour de 4 nuits en avril 2024
Réponse de Accra Luxury Apartments le 28 avr. 2024
We appreciate your feedback, hosting you at the other apartment was an upgrade, in as much as we know that was not what you booked, we came in with a better alternative to make up for the emergency we had in the apartment booked. Your dstv channel request was outside the free package provided hence your payment for an upgrade which was communicated to you prior to your checkin.

8/10 Bien

MELVIN, Chicago

Séjour de 2 nuits en avril 2024
Réponse de Accra Luxury Apartments le 13 mai 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

6/10 Satisfaisant

Zainab

Disappointing. While the apartment was nice, it turned out to be a private type rental in a very busy very noisy residential block.
Séjour de 5 nuits en mars 2024
Réponse de Accra Luxury Apartments le 28 avr. 2024
We appreciate your review as this is the first time we’re hearing of our apartments being noisy, had this been brought to our attention sooner, we would have resolved it immediately as we do not allow noise making in our apartments. Nonetheless we’re much grateful for your feedback.

2/10 Horrible

Francis

Séjour de 1 nuit en avril 2024
Réponse de Accra Luxury Apartments le 27 avr. 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

10/10 Excellent

Sheila

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Super pool, and fitness room. Friendly staff.
Séjour de 7 nuits en mars 2024
Réponse de Accra Luxury Apartments le 3 avr. 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

10/10 Excellent

Gabi

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent place
Séjour de 4 nuits en mars 2024
Réponse de Accra Luxury Apartments le 3 avr. 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

10/10 Excellent

Yaw

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I liked everything about this property
Séjour de 1 nuit en février 2024
Réponse de Accra Luxury Apartments le 17 mars 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

8/10 Bien

Gary

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Require an ATM in the facility
Séjour de 4 nuits en mars 2024
Réponse de Accra Luxury Apartments le 8 mars 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

10/10 Excellent

Amundam

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was very comfortable and accommodating for myself and my friend. Easy to communicate with the agent upon arrival, lovely facility and beautiful pool space. The restaurant on site often delays with breakfast delivery, but overall the food was tastey.
Réponse de Accra Luxury Apartments le 8 mars 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

10/10 Excellent

Dan

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice Place Love it
Réponse de Accra Luxury Apartments le 29 févr. 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

8/10 Bien

Hiroyuki, Minatoku Akasaka

Les points forts : Propreté
周りは何もないです。
Séjour de 3 nuits en février 2024
Réponse de Accra Luxury Apartments le 11 févr. 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

10/10 Excellent

Isaac, Fairfield

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Frank (the attendant) was very helpful. He assisted in so many ways and was always willing to listen.
Séjour de 1 nuit en janvier 2024
Réponse de Accra Luxury Apartments le 22 févr. 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

10/10 Excellent

Vasile Cristinel

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Very good communication with the host, I recommend to arrange the airport shuttle, for a quick transfer to location. Both Chester (shuttle driver) and Hariett (hostess) were helpful and opened in solving my requirements. Nice & clean apartment, as presented in pictures. Safe location, with gate access and several good resataurants nearby.
Réponse de Accra Luxury Apartments le 11 févr. 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

10/10 Excellent

Yaw

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Accra Luxury Apartments le 11 févr. 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

10/10 Excellent

Mark

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Dope! Will rent again
Séjour de 3 nuits en janvier 2024
Réponse de Accra Luxury Apartments le 4 févr. 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

4/10 Médiocre

Arthur

Les points forts : Infrastructures et conditions de l’hébergement
I paid for an apartment and was given a studio. Will never stay there again
Séjour de 1 nuit en janvier 2024
Réponse de Accra Luxury Apartments le 4 févr. 2024
We’re very sorry about this experience, we’ve payed down measures to ensure this doesn’t occur again. Looking forward to another stay with us where we turn it around.

10/10 Excellent

Laurie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great stay the second time. Thank you!
Séjour de 4 nuits en janvier 2024
Réponse de Accra Luxury Apartments le 4 févr. 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

4/10 Médiocre

Simon

Séjour de 2 nuits en janvier 2024
Réponse de Accra Luxury Apartments le 4 févr. 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

8/10 Bien

Laurie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Accra Luxury Apartments is named Embassy Gardens on Google Maps. It is located in a very central location in Accra where it is easy to get a taxi or uber from. The local attractions and all of the best restaurants are within a 10 -15 minute drive from the hotel. I would highly recommend the 3-bedroom apartment for your travels. The rooms are spacious and clean. The only issue is the showers in Ghana often leak because they aren't sealed properly so many times there was water tracking throughout the unit. I would suggest bringing a towel as hotels aren't very open to providing extra towels as they are in the USA. Lastly, I would note that the property manager is not as attentive as you would expect for a hotel of this caliber. Many times it felt as if we were bothering him, he would not always provide the items we asked for until the next day and we did not receive any membership benefits during our stay.
Séjour de 4 nuits en janvier 2024
Réponse de Accra Luxury Apartments le 4 févr. 2024
Thanks for your review, you’re right accra luxury apartments have various locations with the embassy gardens as 1 of it, sorry you had some set back with your host, in cases like that kindly reach out to is on our company number which is on the listing.

6/10 Satisfaisant

Sheronda, Milwaukee

Voyage en famille
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The community with the host was amazing. He was very helpful and kind. Initally we stayed in room A003 which was a very nice unit. I decided to extend our stay and we were moved to room C221. C221 was a complete downgrade. The furniture was worn, stained and faded. The bedside tables were cheap and the wood was peeling. The beds felt like concrete as they were very hard. The kitchen table and living room table had stains. The price was not worth the stay. The good part about the hotel is the host. He was very pleasant and stored our bags.
Séjour de 1 nuit en janvier 2024
Réponse de Accra Luxury Apartments le 4 févr. 2024
Many thanks for your review, the first room given to you was an upgrade which the team informed you will be moved into your main booking. We apologize that you didn’t like this as compared to the first room A003. The quality assurance team has taken another look into the decor and sofa so all issues raised will be checked on. Thank you once again for staying with us. We will inform your host about your appreciation also.

6/10 Satisfaisant

Jenai

Voyage d’affaires
Réponse de Accra Luxury Apartments le 4 févr. 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

10/10 Excellent

Lovely

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Clean property. Love the washer in the kitchen and the balcony. Great housekeeping and check in service as well
Séjour de 1 nuit en janvier 2024
Réponse de Accra Luxury Apartment le 16 janv. 2024
Hello LovelyThank you for taking time out to write a review. We’re glad you had a wonderful experience. Looking forward to hosting you again

10/10 Excellent

Frank

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The neighborhood was very serene and walkable. Safety was never an issue and the people are very friendly. Really did enjoy my stay. The property was very well kept and rooms were very clean
Séjour de 11 nuits en décembre 2023
Réponse de Accra Luxury Apartments le 16 janv. 2024
Hello Frank,Many thanks for taking out time to write us a review. We’re glad that your experience with us was exceptional. Looking forward to hosting you again.

10/10 Excellent

Aaron

Séjour de 6 nuits en décembre 2023
Réponse de Accra Luxury Apartments le 4 févr. 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

8/10 Bien

Marcus

Les points forts : Propreté et confort de la chambre
Séjour de 4 nuits en décembre 2023
Réponse de Accra Luxury Apartments le 4 févr. 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

2/10 Horrible

Kevin

Voyage en groupe
I booked at this property but then when i reached there, they suddenly informed me that my reservation has been moved to other property due to “unforeseen situation” i asked what happened but they kept hiding the reason, I wasn’t told anything, i knew they sold my room to other people, and i was told by some other hosts that this is what they do to other customers, when they get paid more from what you paid. You’ll just be surprised that you’ll be staying to another different property which is not even equal to the property. And i tried to deny the transfer but i was told if i dont want that i should cancel the resevation. In general This was an horrible experience ever
Séjour de 3 nuits en décembre 2023
Réponse de Accra Luxury Apartments le 4 févr. 2024
Hello Kevin We appreciate your review and will like to clarify some few concerns, we apologize that you didn’t get the property you booked due to an emergency maintenance problem that needed immediate attention, we offered you another apartment with the same standards. We duly apologize for it and want to assure you that we didn’t sell out the room.

2/10 Horrible

Christel

Séjour de 5 nuits en décembre 2023
Réponse de Accra luxury Apartments le 4 févr. 2024
Hello ChristelMany thanks for taking out time to give a review.

10/10 Excellent

Samuel

Les points forts : Propreté et confort de la chambre
My stay was amazing, property was super clean and comfortable. Will highly recommend.
Séjour de 1 nuit en décembre 2023
Réponse de Accra Luxury Apartments le 16 janv. 2024
Hello Samuel,Many thanks for taking out time to write us a review. We’re glad that your experience with us was exceptional. Looking forward to hosting you again. Warm regards

10/10 Excellent

Gabrielle

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
This was the best stay I had in Accra. I will definitely be back pool and garden area is immaculate and restaurant is delicious. Room was clean and also had washer dryer for quick cleaning. Bathroom had a good design clean and relaxing.
Réponse de Accra Luxury Apartments le 4 févr. 2024
We appreciate your time taken to write us a review. Looking forward to your stay with us again. Warm regards

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Les points faibles : Confort de la chambre
Terrible Experience
An hour before check in, I received email due to maintenance issue, I will be staying at a sister property - Pine Court for the first night and moved back to The Garden the next day. I got to Pine Court in check in and nobody had a clue about this arrangement. And when I say nobody, I mean the security guy. I waited for a good 20-30mins without AC for someone to show up and apologized. Finally checked in and requested if I could stay there for my entire stay instead of moving again to which she agreed. Boy, what a mistake. The AC in one of the bedroom didn’t work. Couldn’t sleep the whole night. Came to “fix” it. It worked for about 30mins and stopped working. I sent a message again. Didn’t get a response until the next day. I decided to check out and spend the final night elsewhere.
Séjour de 3 nuits en décembre 2023

10/10 Excellent

James, Hamilton

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I enjoyed the stay
Séjour de 10 nuits en novembre 2023
Réponse de Accra Luxury Apartments le 16 janv. 2024
Hello James,Many thanks for taking out time to write us a review. We’re glad that your experience with us was exceptional. Looking forward to hosting you again. Warm regards

8/10 Bien

Melissa

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en novembre 2023

8/10 Bien

Serina

Voyage en famille, Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The property was clean. The big pool was nice. We were looking for more "luxury" as the name implied, but it was just an average apartment. The body towels were extremely hard and worn out. The rug in the bathroom near the shower got really wet from water coming out shower seams. Paid for daily breakfast in advance, but menu seemed limited. A few of the days they were out of items we wanted so it made ordering difficult since breakfast was paid for in advance. There was a dollar limit per person and the difference paid if a person went over. Wasn't a fan of the washer/dryer combo. Took clothes longer to dry and they still seemed damp.
Séjour de 2 nuits en novembre 2023
Réponse de Accra Luxury Apartments le 26 nov. 2023
Thank you for your review,Serina. We appreciate your feedback and we hope to give you an excellent your experience on your next stay.