We stayed 3 nights in a luxury room.
Disappointing and poor customer orientation for a 5-star hotel, which is surprising for a Sofitel
Excellent concierge service with Shajeer
good fitness room
localization near the Corniche (anyway, you’ll need a vehicle to visit any atteaction)
- nobody helped us with the luggage at arrival
- the rooms are ok but somewhat aging
- swimming pool is in the shadow most of the day
- 1st day, we had very bad and persistant smell from the toilet. We had to change room.
- 2nd day, we were awakened by very loud music in the next and empty room. The hotel offered to change room to a suite, which we declined because we did not want to pack up and switch room again. Instead, we asked for breakfast for the next 2 days. The manager said he can offer only 1 day breakfast but not 2, as a compensation.
We said we were quite disappointed and dissatisfied with his proposal, but obviously there was nothing this manager could do to satisfy better his customers.
As frequent traveller’s, we will obviously not be coming back at Sofitel Abu Dhabi and would definitely not recommand our fella travelers this place.
