Avis sur Courtyard by Marriott Oxford South
Courtyard by Marriott Oxford South
6 Milton Gate, Milton, Abingdon, England
Avis
9,0
Merveilleux
9,4/10
Propreté
9,0/10
Personnel et service
8,8/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage d’affaires
12 févr. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en janvier 2022
Réponse de Char le 16 févr. 2022
Dear Gwenael, Thank you for choosing Courtyard Oxford South and for taking the time to give us your feedback. We are delighted to find out about your experience with us and it is nice to see our associates are making our guests' stay memorable. We look forward to welcoming you again sometime soon. Best regards, Charlotte - Front Office
8/10 Bien
Voyageur vérifié
Voyage d’affaires
28 janv. 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Bon hotel
Voyageur vérifié
Séjour de 4 nuits en janvier 2022
Réponse de Char le 30 janv. 2022
Dear guest,
Thank you for choosing Courtyard Oxford South and for taking the time to give us your feedback. We are delighted to find out about your experience with us and it is nice to see our associates are making our guests' stay memorable. We look forward to welcoming you again sometime soon. Best regards, Courtyard Oxford South
6/10 Satisfaisant
Robin
Voyage d’affaires
8 juin 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Robin
Séjour de 1 nuit en juin 2020
Réponse de Courtyard Oxford Team le 9 juin 2020
Dear Robin
Thank you for staying with us and for your review. The team has been keen to support key workers and those who cannot work from home in the current climate.
We have made efforts to provide meals to the guests, in a safe way - sorry to hear that you did not find breakfast and dinner to your liking which has been slightly limited keeping in mind safety of our guests. We are constantly reviewing our offering on regular basis.
Regards.
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
17 juil. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en juillet 2019
8/10 Bien
Loic
15 avr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour
Loic
Séjour de 2 nuits en avril 2019
10/10 Excellent
Voyageur vérifié
28 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel for work on Harwell campus
Voyageur vérifié
Séjour de 2 nuits en février 2019
8/10 Bien
cyril
27 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quper sejour
cyril
Séjour de 2 nuits en février 2019
8/10 Bien
Vivek
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vivek
Séjour de 2 nuits en mai 2024
Réponse de Craig Grisbrooke le 28 mai 2024
Dear Vivek,Warm greetings from Courtyard by Marriott Oxford South. I wish to thank you for taking the time to share your feedback on your experience at Courtyard by Marriott Oxford South. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our guest experience in the futureI hope you choose to stay with us again when your travels bring you back to the area.Kind Regards,Craig GrisbrookeFront Office Manager
8/10 Bien
Lara
Voyage en couple
27 mai 2024
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Lara
Séjour de 2 nuits en mai 2024
Réponse de Craig Grisbrooke le 28 mai 2024
Dear Lara,Warm greetings from Courtyard by Marriott Oxford South. I wish to thank you for taking the time to share your feedback on your experience at Courtyard by Marriott Oxford South. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our guest experience in the futureI hope you choose to stay with us again when your travels bring you back to the area.Kind Regards,Craig GrisbrookeFront Office Manager
4/10 Médiocre
Imran
27 mai 2024
Imran
Séjour de 1 nuit en mai 2024
Réponse de Craig Grisbrooke le 28 mai 2024
Dear Imran, Warm greetings from Courtyard by Marriott Oxford South. I wish to thank you for taking the time to share your feedback on your experience at Courtyard by Marriott Oxford South. On behalf of the entire team, I'd like to apologise on this occasion as we couldn’t meet your expectations. I wish to reassure you that your recent experience does not reflect our usual service standards and we will take this opportunity to investigate on what happened and identify learning opportunities for the team. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Kind Regards,Craig GrisbrookeFront Office Manager
8/10 Bien
Maddy
25 mai 2024
Les points forts : Propreté et personnel et service
Maddy
Séjour de 2 nuits en mai 2024
Réponse de Craig Grisbrooke le 28 mai 2024
Dear Maddy,Warm greetings from Courtyard by Marriott Oxford South. We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions.Kind Regards,Craig GrisbrookeFront Office Manager
10/10 Excellent
Sophie
Voyage en famille avec de jeunes enfants, Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sophie
Séjour de 1 nuit en mai 2024
Réponse de Craig Grisbrooke le 12 mai 2024
Dear Sophie,Warm greetings from Courtyard by Marriott Oxford South. We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions.Kind Regards,Craig GrisbrookeFront Office Manager
10/10 Excellent
Ahmed
Voyage d’affaires
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ahmed
Séjour de 1 nuit en mai 2024
Réponse de Craig Grisbrooke le 10 mai 2024
Dear Ahmed,Warm greetings from Courtyard by Marriott Oxford South. We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions.Kind Regards,Craig GrisbrookeFront Office Manager
10/10 Excellent
Leila
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Leila
Séjour de 2 nuits en mai 2024
Réponse de Craig Grisbrooke le 10 mai 2024
Dear Leila,Warm greetings from Courtyard by Marriott Oxford South. We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions.Kind Regards,Craig GrisbrookeFront Office Manager
6/10 Satisfaisant
Dee
Voyage en famille
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dee
Séjour de 2 nuits en mai 2024
Réponse de Craig Grisbrooke le 7 mai 2024
Dear Dee, Warm greetings from Courtyard by Marriott Oxford South. I wish to thank you for taking the time to share your feedback on your experience at Courtyard by Marriott Oxford South. On behalf of the entire team, I'd like to apologise on this occasion as we couldn’t meet your expectations. I wish to reassure you that your recent experience does not reflect our usual service standards and we will take this opportunity to investigate on what happened and identify learning opportunities for the team. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Kind Regards,Craig GrisbrookeFront Office Manager
10/10 Excellent
Paul
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 2 nuits en avril 2024
Réponse de Craig le 1 mai 2024
Dear Paul,Warm greetings from Courtyard by Marriott Oxford South. We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions.Kind Regards,Craig GrisbrookeFront Office Manager
10/10 Excellent
Philip
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Philip
Séjour de 2 nuits en avril 2024
Réponse de Craig le 30 avr. 2024
Dear Philip,Warm greetings from Courtyard by Marriott Oxford South. We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions.Kind Regards,Craig GrisbrookeFront Office Manager
10/10 Excellent
WATARU
Voyage en famille avec de jeunes enfants
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
WATARU
Séjour de 4 nuits en mars 2024
Réponse de Craig le 31 mars 2024
Dear WATARU,Warm greetings from Courtyard by Marriott Oxford South. We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions.Kind Regards,CraigFront Office Manager
10/10 Excellent
Jose
22 mars 2024
Jose
Séjour de 4 nuits en mars 2024
Réponse de Craig le 11 avr. 2024
Dear Jose,Warm greetings from Courtyard by Marriott Oxford South. We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions.Kind Regards,Craig GrisbrookeFront Office Manager
2/10 Horrible
Liz
Voyage en famille
17 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liz
Séjour de 1 nuit en mars 2024
Réponse de Craig le 18 mars 2024
Dear Liz, Warm greetings from Courtyard by Marriott Oxford South. I wish to thank you for taking the time to share your feedback on your experience at Courtyard by Marriott Oxford South. On behalf of the entire team, I'd like to apologise on this occasion as we couldn’t meet your expectations. I wish to reassure you that your recent experience does not reflect our usual service standards and we will take this opportunity to investigate on what happened and identify learning opportunities for the team. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Kind Regards,CraigNight Manager
10/10 Excellent
Anthony Gin-Ping, South Croydon
16 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anthony Gin-Ping
Séjour de 1 nuit en mars 2024
Réponse de Craig le 18 mars 2024
Dear Anthony Gin-PingWarm greetings from Courtyard by Marriott Oxford South. We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions.Kind Regards,CraigNight Manager
10/10 Excellent
Susan
10 mars 2024
Susan
Séjour de 1 nuit en mars 2024
Réponse de Craig le 31 mars 2024
Dear Susan,Warm greetings from Courtyard by Marriott Oxford South. We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions.Kind Regards,CraigFront Office Manager
6/10 Satisfaisant
Voyageur vérifié
18 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Craig le 20 févr. 2024
Dear Anonymous,Warm greetings from Courtyard by Marriott Oxford South. I wish to thank you for taking the time to share your feedback on your experience at Courtyard by Marriott Oxford South. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our guest experience in the futureI hope you choose to stay with us again when your travels bring you back to the area.Kind Regards,CraigNight Manager
10/10 Excellent
Skye
17 févr. 2024
Skye
Séjour de 1 nuit en février 2024
Réponse de Craig le 20 févr. 2024
Dear Skye,Warm greetings from Courtyard by Marriott Oxford South. We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions.Kind Regards,CraigNight manager
10/10 Excellent
Michael
Voyage en famille
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en février 2024
Réponse de Craig le 11 févr. 2024
Dear Michael,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback.We look forward to welcoming you back on all future occasions.Kind Regards,CraigNight Manager
10/10 Excellent
Charles
Voyage en famille
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Charles
Séjour de 1 nuit en février 2024
Réponse de Craig le 5 févr. 2024
Dear Charles,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager
10/10 Excellent
Graham
Voyage d’affaires
25 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Graham
Séjour de 2 nuits en janvier 2024
Réponse de Craig le 26 janv. 2024
Dear Graham,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager
6/10 Satisfaisant
Keith
Voyage d’affaires
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not great for vegetarians.
Keith
Séjour de 1 nuit en janvier 2024
Réponse de Craig le 26 janv. 2024
Dear Keith, Warm greetings from Courtyard by Marriott Oxford South.I wish to thank you for taking the time to share your feedback on your experience at Courtyard by Marriott Oxford South. On behalf of the entire team, I'd like to apologise on this occasion as we couldn’t meet your expectations. I wish to reassure you that your recent experience does not reflect our usual service standards and we will take this opportunity to investigate on what happened and identify learning opportunities for the team. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Craig GrisbrookeNight Manager
8/10 Bien
David
Voyage d’affaires
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
David
Séjour de 1 nuit en janvier 2024
Réponse de Craig le 9 janv. 2024
Dear David,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager
10/10 Excellent
Humaira
Voyage en famille avec de jeunes enfants
5 janv. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Humaira
Séjour de 1 nuit en janvier 2024
Réponse de Craig le 9 janv. 2024
Dear Humaira,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager
10/10 Excellent
Trevor
Voyage en groupe
4 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Trevor
Séjour de 1 nuit en janvier 2024
Réponse de Craig le 9 janv. 2024
Dear Trevor,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager
10/10 Excellent
R.J.HARRISON
3 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Courtyard by Marriott
R.J.HARRISON
Séjour de 1 nuit en décembre 2023
Réponse de Craig le 9 janv. 2024
Dear R.J.Harrison,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager
10/10 Excellent
J
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
J
Séjour de 1 nuit en décembre 2023
Réponse de Craig le 8 janv. 2024
Dear J,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager
10/10 Excellent
Voyageur vérifié
30 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en décembre 2023
Réponse de Craig le 2 janv. 2024
Dear Anonymous,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager
10/10 Excellent
Alwyn
25 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alwyn
Séjour de 1 nuit en décembre 2023
Réponse de Craig le 2 janv. 2024
Dear Alwyn,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager
8/10 Bien
Simon
22 déc. 2023
Simon
Séjour de 1 nuit en décembre 2023
Réponse de Craig le 2 janv. 2024
Dear , Warm greetings from Courtyard by Marriott Oxford South.I wish to thank you for taking the time to share your feedback on your experience at Courtyard by Marriott Oxford South. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our guest experience in the future. Sincerely,Craig GrisbrookeNight Manager
10/10 Excellent
Melvyn
12 déc. 2023
Melvyn
Séjour de 1 nuit en décembre 2023
Réponse de Craig le 2 janv. 2024
Dear Melvyn,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager
10/10 Excellent
Jean
Voyage en groupe
11 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jean
Séjour de 1 nuit en décembre 2023
Réponse de Craig le 14 déc. 2023
Dear Jean,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager
8/10 Bien
Adrian
10 déc. 2023
Adrian
Séjour de 1 nuit en décembre 2023
Réponse de Craig le 14 déc. 2023
Dear Adrian, Warm greetings from Courtyard by Marriott Oxford South.I wish to thank you for taking the time to share your feedback on your experience at Courtyard by Marriott Oxford South. In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the leadership team. We will work to improve our guest experience in the future. I hope you choose to stay with us again when your travels bring you back to the area.Kind Regards,CraigNight Manager
10/10 Excellent
emma
Voyage en famille avec de jeunes enfants, Voyage en famille
10 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
emma
Séjour de 1 nuit en décembre 2023
Réponse de Craig le 11 déc. 2023
Dear emma,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager
4/10 Médiocre
Terry
10 déc. 2023
Terry
Séjour de 1 nuit en décembre 2023
Réponse de Craig le 14 déc. 2023
Dear Terry, Warm greetings from Courtyard by Marriott Oxford South.I wish to thank you for taking the time to share your feedback on your experience at Courtyard by Marriott Oxford South. On behalf of the entire team, I'd like to apologise on this occasion as we couldn’t meet your expectations. I wish to reassure you that your recent experience does not reflect our usual service standards and we will take this opportunity to investigate on what happened and identify learning opportunities for the team. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Craig GrisbrookeNight Manager
10/10 Excellent
Roma
1 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Roma
Séjour de 1 nuit en novembre 2023
Réponse de Craig le 11 déc. 2023
Dear Roma,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager
2/10 Horrible
Luke
1 déc. 2023
Luke
Séjour de 1 nuit en novembre 2023
Réponse de Craig le 11 déc. 2023
Dear Luke, Warm greetings from Courtyard by Marriott Oxford South.I wish to thank you for taking the time to share your feedback on your experience at Courtyard by Marriott Oxford South. On behalf of the entire team, I'd like to apologise on this occasion as we couldn’t meet your expectations. I wish to reassure you that your recent experience does not reflect our usual service standards and we will take this opportunity to investigate on what happened and identify learning opportunities for the team. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Craig GrisbrookeNight Manager
8/10 Bien
Marie
29 nov. 2023
Marie
Séjour de 2 nuits en novembre 2023
Réponse de Craig le 2 janv. 2024
Dear Marie,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Craig GrisbrookeNight Manager
10/10 Excellent
Jeff
Voyage d’affaires
24 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeff
Séjour de 4 nuits en novembre 2023
Réponse de Courtyard Oxford South le 24 nov. 2023
Dear Jeff,Warm greetings from Courtyard by Marriott Oxford South! On behalf of the entire hotel team, we would like to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.Once again thank you and we hope to welcome you again soon.Sincerely,Charlotte StrangFront Office Manager
10/10 Excellent
Xin
16 nov. 2023
Xin
Séjour de 1 nuit en novembre 2023
Réponse de Ellie Blackford Front Office le 17 nov. 2023
Dear Xin,Warm greetings from Courtyard by Marriott Oxford South.We are overjoyed to see you had a fantastic time while staying with us at the Courtyard by Marriott Oxford South. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the professionalism, care and hospitality they had provided throughout your stay. Once again, I appreciate you taking the time to share your feedback. We look forward to welcoming you back on all future occasions. Sincerely,Ellie BlackfordFront Office
2/10 Horrible
Wayne
12 nov. 2023
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Wayne
Séjour de 1 nuit en novembre 2023
Réponse de Courtyard Oxford South le 15 nov. 2023
Dear Wayne,On behalf of the Courtyard by Marriott Oxford South team we would like to apologise to you our valued guest. Thank you for taking the time to let us know about your experience while staying with us and that it was below standard. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Kirsty ReedGuest Service Supervisor
6/10 Satisfaisant
Ropearl Shane
Voyage en famille
4 nov. 2023
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Ropearl Shane
Séjour de 1 nuit en octobre 2023
Réponse de Courtyard Oxford South le 4 nov. 2023
Dear Ropearl Shane,On behalf of the Courtyard by Marriott Oxford South team we would like to apologise to you our valued guest. Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Kirsty ReedGuest Service Supervisor
10/10 Excellent
Richard
Voyage d’affaires
3 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place
Richard
Séjour de 1 nuit en novembre 2023
Réponse de Courtyard Oxford South le 4 nov. 2023
Dear Richard,Warm greetings from Courtyard by Marriott Oxford South! On behalf of the entire hotel team, we would like to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.Once again thank you and we hope to welcome you again soon.Sincerely,Kirsty Reed Guest Service Supervisor
10/10 Excellent
Ramesh
Voyage d’affaires
3 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ramesh
Séjour de 2 nuits en novembre 2023
Réponse de Courtyard Oxford South le 4 nov. 2023
Dear Ramesh,Warm greetings from Courtyard by Marriott Oxford South! On behalf of the entire hotel team, we would like to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – You! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, we appreciate you taking the time to share your feedback.Once again thank you and we hope to welcome you again soon.Sincerely,Kirsty Reed