Façade de l’hébergement
Vérifier la disponibilité

Avis sur Marcliffe Hotel and Spa

5 out of 5
Marcliffe Hotel and Spa
North Deeside Road, Pitfodels, Aberdeen, Scotland

Avis

9,4

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 70 avis sur 96." "
Note des voyageurs de 8 (Bien), d’après 20 avis sur 96." "
Note des voyageurs de 6 (Satisfaisant), d’après 5 avis sur 96." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 96." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 96." "

9,8/10

Propreté

9,6/10

Personnel et service

9,6/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

George

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mars 2024
Réponse de Carly le 29 mars 2024
Good afternoon George,Many thanks for the excellent feedback. We hope you enjoyed your stay with us here at the Marcliffe and we hope to welcome you back in the future.Kind regards,

2/10 Horrible

Andrew

Séjour de 1 nuit en janvier 2024
Réponse de The Marcliffe Hotel le 9 févr. 2024
Dear Mr Thomson,We are disappointed to see your review. Can you tell us where we went wrong so we can try and learn from this?

10/10 Excellent

CAROL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de The Marcliffe Hotel le 9 févr. 2024
Thank you for your review. We are delighted you enjoyed your stay with us and we hope to welcome you back some time in the future.

8/10 Bien

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Richard

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
there was nothing you could really say it was just perfect thankyou all for making my birthday special
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Just great
Great place to spend the night for my wife's birthday
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Elizabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed 2 stays here and loved the experiences A first class hotel. Would recommend to anyone visiting Aberdeen.
Séjour de 3 nuits en novembre 2023
Réponse de The Marcliffe Hotel le 11 nov. 2023
Thank you for your review. We look forward to welcoming you back some time in the future.

10/10 Excellent

eirik

Séjour de 1 nuit en novembre 2023
Réponse de The Marcliffe Hotel le 11 nov. 2023
Thank you for your review. We hope to welcome you back some time in the future.

10/10 Excellent

Elizabeth

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the whole experience, a great place to stay when in the Aberdeen area. Thoughly recommend
Séjour de 3 nuits en novembre 2023
Réponse de Nicola le 9 nov. 2023
Thank you for your review. We are delighted you enjoyed your stay with us. We hope to welcome you back some time in the future.

10/10 Excellent

Alastair, Reading

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Just one night, but very welcoming, helpful staff; spacious room with huge comfortable bed; excellent quality breakfast.
Séjour de 1 nuit en septembre 2023
Réponse de Diane le 15 sept. 2023
Thank you very much Alastair for taking the time to review our hotel and also for your lovely compliments with regards to your stay.We do hope that you will come and stay with us again.Diane

10/10 Excellent

Ewan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel and rooms. Great staff. Fabulous food.
Séjour de 1 nuit en août 2023
Réponse de Nicola le 14 août 2023
Thank you for your review, we appreciate your comments.We hope to welcome you back some time in the future.

10/10 Excellent

Sharon

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Absolutely beautiful!
Séjour de 1 nuit en juin 2023
Réponse de Nicola le 8 juin 2023
Thank you for your review. We are delighted you enjoyed your stay with us and we hope to welcome you back some time in the future.

10/10 Excellent

David

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Service here is incredible. Well-staffed, experienced, attentive-- the highlight of the stay. Setting is Scottish suburban and visited in the off-season so didn't get a sense of the grounds. Food and beverage had a formality that were worth the trip.
Séjour de 2 nuits en février 2023
Réponse de Nicola le 7 févr. 2023
Thankyou for your review. We are delighted you enjoyed your stay with us and we hope to welcome you back some time in the future.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Confort de la chambre
5 star? Hardly
We were given one key - placed in a slot to keep electrics on: Fine, until one of us wanted to leave and return to the room. The room was lovely and the bathroom spacious. However, it was cold and the heater inoperative. I slept with socks on too. The towel rail was nice and hot. The ceiling light at the door didn't work and bedside lights shaded and so far from bed that reading not at all easy. In the morning the room was cold and the towel rail also. Neither was operable by me. There was a small amount of black mould behind the bath taps. Altogether not great. Shame really cos it could be fabulous .
Séjour de 1 nuit en novembre 2022
Réponse de The Marcliffe Hotel le 30 nov. 2022
Good morning. Thank you for your review and we are so sorry to read about your recent stay.On check out you did make us aware of this and we had our maintenance team check the room after you left and it has been discovered the towel rail was faulty and we can only apologize for this and thank you for informing us as this has now been rectified with your feedback.Please accept our sincere apologies and we do hope we can welcome you back to the Marcliffe some-time in the future.

10/10 Excellent

Roy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Will be back! And not one time
Amazing. Quality with everything is outstanding. Food is top notch. Only small note is the dog friendly. Yes, you can bring a dog but only to the one room type (which was nice enough), and dogs are not allowed in the bar, only in the lobby. That was a bit of a disappointment but the whole overall stay was brilliant
Séjour de 1 nuit en novembre 2022
Réponse de Nicola le 17 nov. 2022
Thank you for your review. We are delighted you enjoyed your stay and we look forward to welcoming you back again some time in the future.

8/10 Bien

Jenni

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay in a lovely hotel! Food at dinner was fab too.
Réponse de Nicola le 9 nov. 2022
Thank you for your review. We are delighted you enjoyed your stay with us and we hope to welcome you back some time in the future.

10/10 Excellent

Cicelia

Séjour de 2 nuits en octobre 2022
Réponse de The Marcliffe Hotel le 18 oct. 2022
Thank you for your review & we hope to welcome you back some time in the future.

8/10 Bien

Ewan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not 5 star
Hotel was nice but room not 5 star been in better rooms at 4 star hotels spa was fully booked and unable to order tea and cake in bar in afternoon as they did not offer that as not on the menu? Private party in suite next to my room which was very noisy I did complain but nothing done apart from offer to take 2 drinks off the bill when checking out. Food was ok but again not 5 star I won’t be rushing back to this hotel anytime soon
Séjour de 2 nuits en août 2022
Réponse de The Marcliffe Hotel le 31 août 2022
Thank you for your review. We apologise for the disruption you had with a private party. There was an option of a room move however I realise you felt this was too late in the evening and I am glad to see that the reception team allowed off some drinks on your account.We are sorry to hear you will not return, however if you feel you will in the future, please contact us directly so we can arrange a complimentary upgrade for you.Again, please accept our sincere apologies for your trouble.

8/10 Bien

Albert

Les points forts : Propreté, personnel et service, confort de la chambre
Stay was ok but was promised an upgrade when I booked it. They told me that was not available most dissapointing. Also milk was off in the bedroom and got a fly in my melon
Séjour de 1 nuit en août 2022
Réponse de Marcliffe Hotel le 17 août 2022
Thank you for your review and I am delighted to see that we did give you a discount on departure. Our complimentary upgrades are subject to availability on arrival and I am sorry we were full and could not do this for you. Hopefully we can welcome you back some time in the future.

10/10 Excellent

Mili

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Lovely stay
Room very comfortable and had everything we needed. Excellent breakfast served in the morning. We had dinner one of the evenings as well and it was delicious. Highly recommend the marcliffe. Gym small but adequate. Cleanliness can be improved but also challenging in a big hotel.
Séjour de 2 nuits en août 2022
Réponse de Nicola le 10 août 2022
Thank you for your review. We are delighted you enjoyed your stay and we hope to welcome you back some time in the future.

10/10 Excellent

James

Séjour de 1 nuit en août 2022
Réponse de Nicola le 10 août 2022
Thank you for your review.

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A warm welcome
The hotel and facilities were very good, but the staff were incredibly pleasant and helpful, making it exceptionally welcoming.
Séjour de 2 nuits en mai 2022
Réponse de Nicola le 16 juil. 2022
Thankyou for your review. We are delighted you enjoyed your stay and we look forward to welcoming you back some time in the future.

10/10 Excellent

Cynthia

Séjour de 2 nuits en avril 2022

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great
Superb. High quality room. Beautiful grounds. Great restaurant and service. Highly recommend. Family trip with our dog.
Séjour de 1 nuit en avril 2022

10/10 Excellent

Allister

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful property and easily accessible to City
Fantastic spot for anyone visiting the city and wants to stay in countryside. Easily accessible from major highwAy from airport and couple of mins from city.
Séjour de 2 nuits en novembre 2021

10/10 Excellent

Barbara

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything
Séjour de 2 nuits en mars 2022

8/10 Bien

Katrina

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
We had a lovely stay and our meal was nice. The staff were all really nice and helpful, however the service in the restaurant was very slow and we had long waits in between each course. Whilst it is nice to see the food being cooked from scratch, we were right next to the pass and it did not feel very relaxed being so close to the hustle and bustle while we wondered if each plate being prepared would at last be ours!
Séjour de 1 nuit en mars 2022

10/10 Excellent

JAMES

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2022

8/10 Bien

Dorothy

Séjour de 1 nuit en février 2022

10/10 Excellent

Stephen

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cant say enough about the good points of this Hotel. From the minute we arrived and were greeted with class and elegance to the attentive staff(including management), and first class food and drinks menu. Add that to the dog friendly room just to the side of the main entrance and we just couldn't go wrong. 5 Stars for all the tiny little boxes that at ticked at Marcliffe Hotel & Spa Aberdeen. We will definitely be back. Steph & Debbie
Séjour de 1 nuit en février 2022

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2021

10/10 Excellent

Nader, Chicago

Séjour de 1 nuit en novembre 2021

10/10 Excellent

Grant

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely place to stay
Attended an event at the hotel and then stayed the night. Room was excellent and the staff friendly and helpful. Plenty of choice in the bar and not silly prices. Breakfast was excellent, as were the views.
Séjour de 1 nuit en octobre 2021

10/10 Excellent

marc

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a fantastic property and I would recommend to anyone. Excellent rooms, great restaurant and amenities.
Séjour de 1 nuit en octobre 2021

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great family night
Séjour de 1 nuit en octobre 2021

8/10 Bien

Chloe

Séjour de 1 nuit en août 2021

8/10 Bien

Jeremiah

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel good Not enough staff for the bar or breakfast No one at reception for 10 minutes when trying to check out -!not good
Séjour de 1 nuit en août 2021

8/10 Bien

I Y

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely visit
A wonderful visit with my parents. Very relaxing, superb service and attentiveness from staff. The food was just excellent, incredibly high standard.
Séjour de 1 nuit en août 2021
Réponse de Gaynor le 10 août 2021
Thank you for the great review and delighted to hear that you enjoyed your stay and food with us. Hopefully we will see you all again in the furture.

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en juin 2021

10/10 Excellent

Steven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Marcliffe hotel
Great Stay,hotel very clean staff friendly and food fantastic, could not ask for anymore
Séjour de 2 nuits en juin 2021
Réponse de Gaynor le 30 juin 2021
Thank you for the great review. Glad you enjoyed your stay with us.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre
Séjour de 1 nuit en mars 2020
Réponse de Marcliffe le 3 avr. 2020
Thank you for your review. Kind regards Team Marcliffe

10/10 Excellent

shin, tokyo

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
これぞスコットランドという風情があるホテルでした。 フロントからレストランに至るまで、オーナーの意思が感じられる対応で、大満足でした。 レストランも朝食からランチ、アフタヌーンティーまでスコットランドを満喫できる美味しさ、スタッフの接遇はゆったり過ごす事配慮されたかんで高感が持てました。 次回、もしアバディーンに訪問する機会があれば是非宿泊したいと思います。
Séjour de 2 nuits en février 2020
Réponse de Gaynor le 17 févr. 2020
Thank you for the great review. Glad that you enjoyed your stay with us.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Couldn’t fault it outstanding in every way will definitely return
Séjour de 1 nuit en janvier 2020
Réponse de Gaynor le 27 janv. 2020
Thank you for your great comments. Look forward to your return in the future.

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en janvier 2020
Réponse de Gaynor le 27 janv. 2020
Great score. Thanks

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peace and tranquility. Lovely surroundings and lovely food.
Séjour de 1 nuit en janvier 2020
Réponse de Gaynor le 27 janv. 2020
Thank you for your lovely comments. Glad you had a great time.

10/10 Excellent

JoAnne

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic
Séjour de 1 nuit en janvier 2020
Réponse de Gaynor le 14 janv. 2020
Thank you for the great score. Glad you had a fantastic time.

10/10 Excellent

Alaisdair

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2019
Réponse de Gaynor le 19 nov. 2019
Thank you for taking the time to post.

10/10 Excellent

Andreas

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2019
Réponse de Gaynor le 1 nov. 2019
Thank you for the great score

10/10 Excellent

Mrs Anne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2019
Réponse de Gaynor le 21 oct. 2019
Thank you for taking the time to review.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely small boutique hotel outskirts of Aberdeen. Glad we found in daylight as address and GPS didnt quite qork. Loved the stay
Séjour de 1 nuit en septembre 2019
Réponse de Gaynor le 14 oct. 2019
Glad to hear that you enjoyed your stay with us. Sorry that your GPS did not work correctly.