Les notes se basent sur un nombre total de 277 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3,4 sur 5
Recommandé par 81 % des clients
3,6 Propreté de la chambre
3,5 Services et personnel
3,5 Confort de la chambre
3,4 Conditions de l'hôtel
Ils ont payé. Ils ont séjourné.
Nous avons vérifié.
2 sur 5
par un voyageur vérifié de North of L.A.

Terrible!

Publié le 9 sept. 2014
Les + : NOthing
Les - : Everything
Situation : Location is fine. Lots of restaurants, etc. Middle of a busy area and near major malls, banks, etc.
Main entrance hidden in rear and difficult to find. Bathroom was dirty, closet door off the track and leaning on the inside. Only one night stand. Room in general was tacky! Would never stay in an Extended Stay again! I've had better rooms for much less money.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de AZ

Clean and comfortable

Publié le 2 sept. 2014
staff was friendly and professional. I was able to grab breakfast on the go. Great location near dining, shopping and freeways.
1 sur 5
par un voyageur vérifié de long beach

Would never stay there again!

Publié le 13 août 2014
Hotel was not clean when we arrived at 11pm. Urine on toilet, crumbs all over floor, old food left in cabinets and blood soiled pull out bed filled with crumbs. Had to wait an hour with my tired kids for them to come clean it. It was the only room and very late or I would have left. Luckily Expedia was awesome and refunded us quickly for our troubles.
Commentaire laissé par : Direction de l'hôtel
19 août 2014 par Manager, Direction de l'hôtel
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. I am so disheartened to read of the severe cleanliness issues you experienced during your stay with us. I will be meeting with my housekeeping staff to share your comments and to review our cleanliness standards to ensure that your experience is not repeated. Thank you for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
1 sur 5
par un voyageur vérifié de los angeles

Don't ever stay here!

Publié le 9 août 2014
No towels in the room. Got attitude when we asked for more. There was hair in the bed, no shampoo or conditioner and no one at the front counter for over 45 minutes. Save your money and look for another hotel.
2 sur 5
par un voyageur vérifié de san Diego, CA

Short of staff

Publié le 5 août 2014
They didn't had basic utensils in the rooms. And had to ask for them several times. And said they were short of staff. Had to come down several times to ask for things.
3 sur 5
Recommandé
pour Personnes en voyage d'affaires
par un voyageur vérifié de Washington

Ok place to stay.

Publié le 3 août 2014
Les + : The room was clean.
Nothing special, an ok place if your your not planning to stay in the room much during the day.
Commentaire laissé par : Direction de l'hôtel
8 août 2014 par Manager, Direction de l'hôtel
Mark - Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We are glad that you had a comfortable stay in your clean room. Thank you again for your review. We hope that you will give us the opportunity to serve to you in the future.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Carson, CA

Great stay!

Publié le 30 juil. 2014
I’ve stayed at three different Extended Stay America hotels and continue to come back because I truly love the amenities that the chain provides in each of the rooms. It’s so convenient to have your own full sized refrigerator/freezer, microwave and stovetop. The Torrance Del Amo Circle hotel is in a great location (walking distance to a shopping center) and I found the rooms to be clean and comfortable! I would stay here again!
3 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 14 juil. 2014
It's good for long stay because there is a kitchen. If there were a pool and a training room, that would be nicer.
1 sur 5
par un voyageur vérifié

Poor excuse for a hotel

Publié le 8 juil. 2014
Les + : Location
Les - : See above.
Front desk person was rude and unprofessional. Guests have to get clean towels by bringing the wet ones to the front desk. Dog in next room barked much of the night. I've stayed in better hotels for less money. Quite a disappointing experience. Breakfast was a bag of instant oatmeal.
1 sur 5
par un voyageur vérifié de fountain valley

Extended stay no way.

Publié le 7 juil. 2014
At check, we were told that there was no maid service. We did get upgraded from a queen bed to king size. We then met another traveler who was caring some cups and a bottle of champagne. She stated that there was no ice maxhine. You have to make your own ice. The room was warm because the air conditioning unit was right next to the bed. There was barely enough room between the unit and the bed for me to walk. I tried to turn on the tv but the remote control batteries were dead. There were no dishes or pans of any kind. There were signs about asking for them at the front desk. Really. A few things would have been great. No toiletries, no coffee maker, no phone to call the front desk. The bed was rock hard. The room was no smoking but you have to wall through a smoke filled hallway. Yuck. For breakfasy, it was grab and go. Apples, oranges, three kind of store wrapped muffins, oatmeal packets without any containers, granola bars, coffee and hot water but no juice or other drinks. What a very disappointing stay. What would happen if we stayed longer. Oh they allow pets but don't put them all.in one section.