Département de Bolívar : Voyage de noces

Tres bel hotel, authentique, emplacement exceptionnel, très bon petit déjeuner, personnel très professionnel,...

We had a wonderful stay at the Charleston ! The hotel is perfectly located in the heart of the old Cartagena (we had a view on the walls). We really enjoyed the warm welcome by the staff. When it comes to the room, it was so comfortable (especially the beds which were hard to leave in the morning) and really clean. The AC is a bit too noisy though, should be fixed. The breakfast was incredible, with a wide range of food and everything so fresh ! The food at dinner was delicious as well. Also, the view from the rooftop is just breathtaking, a 360° view on the city ! The spa staff should also be praised for its professionalism, treatments were great ! In general, the staff was really efficient, just some mistakes on the bill but they were fixed eventually. Finally, I’d like to thank Luisa from the guest service who brought us essential help to finalize our Colombian journey. We really enjoyed our stay and we’ll come back for sure !

L'hôtel est situé dans l'ancien quartier aristocratique de Carthagène ; il s'agit d'un hôtel particulier aménagé en hôtel. Le personnel est charmant et très efficace notamment quant aux visites et aux restaurants. Le directeur est français et très agréable. L'amosphère est celle qui attend un invité plus qu'un client. L'aménagement est parfaitement réussi ; ainsi la piscine s'inscrit pafaitement dans le patio intérieur. La décoration des chambres est en harmonie avec l'architecture du lieu. Une expérience que je n'hésiterai pas à renouveller si d'aventure je revenai à Carthagène.

Awesome, I would come back 100%

We had a wonderful stay at the Charleston ! The hotel is perfectly located in the heart of the old Cartagena (we had a view on the walls). We really enjoyed the warm welcome by the staff. When it comes to the room, it was so comfortable (especially the beds which were hard to leave in the morning) and really clean. The AC is a bit too noisy though, should be fixed. The breakfast was incredible, with a wide range of food and everything so fresh ! The food at dinner was delicious as well. Also, the view from the rooftop is just breathtaking, a 360° view on the city ! The spa staff should also be praised for its professionalism, treatments were great ! In general, the staff was really efficient, just some mistakes on the bill but they were fixed eventually. Finally, I’d like to thank Luisa from the guest service who brought us essential help to finalize our Colombian journey. We really enjoyed our stay and we’ll come back for sure !

Beaucoup de travaux et bruit entourant l'établissement

We had a wonderful stay at the Charleston ! The hotel is perfectly located in the heart of the old Cartagena (we had a view on the walls). We really enjoyed the warm welcome by the staff. When it comes to the room, it was so comfortable (especially the beds which were hard to leave in the morning) and really clean. The AC is a bit too noisy though, should be fixed. The breakfast was incredible, with a wide range of food and everything so fresh ! The food at dinner was delicious as well. Also, the view from the rooftop is just breathtaking, a 360° view on the city ! The spa staff should also be praised for its professionalism, treatments were great ! In general, the staff was really efficient, just some mistakes on the bill but they were fixed eventually. Finally, I’d like to thank Luisa from the guest service who brought us essential help to finalize our Colombian journey. We really enjoyed our stay and we’ll come back for sure !

Très belles prestations, très bien situé. Un petit coin de paradis

L'hotel est magnifique sur une île. Un endroit vraiment paradisiaque qui permet de s'echapper du train train quotidien. Le personnel y est super gentil. Cependant, j'ai 2 bémols. Pour se rendre sur l'ile c'est vraiment difficile en dehors des heures de l'hôtel. Il y a 2 transports par jour et si vous ne pouvez pas alors il vous faut un transport privé. En allant j'ai pris le transport privé car l'hotel ne m'a jamais repondu au sujet du transport. Finalement je les ai appelé et j'ai eu un Mr parlant parfaitement l'anglais qui m'a dit comment faire pour s'y rendre et que a mon retour le transport allait m'etre offert. J'ai pas demandé le nom du Monsieur car l'hotel a refusé de m'offrir le transport retour. Donc conseil demandez toujours le nom de la personne avec qui vous parlez. Pas beaucoup de monde parle correctement l'Anglais là bas et cela aurait ete facile de l'identifier mais la bonne foi n'etait pas au rdv. Et c'est sur le principe que je me plains. Autre bémol, le menu ne change pas et ca devient lassant de voir toujours la meme chose. Cependant, l'endroit est magnifique et le personnel est tres sympathique. J'ai aimé

Très bel hôtel, belles piscines mais chambres au rdv très bruyantes