Vulcano : Vacances ski

Hôtel très agréable et plutôt bien situé. Le parking de l’hôtel est un plus indéniable. La piscine toujours très agréable pour les après-midi chauds. Mention spécial pour le monsieur à l’accueil qui était d’un gentillesse extrême, et parlait un français parfait.

Do yourself a favor: choose another hotel. Like several other reviews mention — and I can confirm — this hotel is sadly neglected and in a miserable state: broken shower door, ripped-off moldings, broken sun loungers, etc. The list is long! Cleanliness is poor: I found someone else's hair on the sink counter and on my bed at check-in. Old band-aids lay around the pool area for two days. A half-eaten, rotting apple was decomposing among the flowers on the room balcony. The balconies are filthy, the public toilets are dirty — and on and on. It’s a shame, because the location is good and the view is beautiful, but everything else shows a blatant lack of care — especially for the price. The internet doesn’t work — the Wi-Fi is extremely slow. I emailed them before my arrival to organize my trip and an excursion, and they took more than 10 days to reply — an unreasonable delay for customer service. Getting to the hotel is dangerous, with a steep slope and a 180-degree turn. At least they offer valet parking for €30 per night. I chose this hotel last minute because it was the only one available with a room for three people. But don’t make the same mistake — avoid this hotel.

Très bon emplacement, chambre spacieuse et agréable. Attention ! Beaucoup de trafic (donc du bruit) et surtout pas de volet, la lumière du jour passe sur le contour des rideaux, impossible de dormir dans le noir complet ou quasi complet. Dommage

Hôtel magnifique, avec une vue extraordinaire. Personnel très serviable et attentionné. Par contre service de navette pour le centre ville insuffisant et la conciergerie décevante pour un hôtel 5 étoiles.

Il ristorante funziona eccellentemente perché è gestito dal Maitre Filippo Devour, l'hotel è il lido NO , hotel privo di climatizzazione nelle aree comuni (2 mini clima alla reception per il personale e uno davanti a un divanetto, il resto delle aree sono una sauna e lo scorso anno non hanno influito perché a giugno non fa il caldo d'agosto) . Nella camera ci è piovuto in bagno dalla suite di sopra e inizialmente ci chiedevano di aspettare qualche ora perché le persone di sopra uscissero dalla stessa !?! Spiaggia attrezzata: dopo 30 minuti dall'arrivo del primo pomeriggio di vacanza 2 bagnini, di cui uno che aveva parcheggiato su un parcheggio riservato ai disabili, usavano la disabilità per prendersi per i fondelli (uno ha preso in giro l'altro multato dicendogli "a te dovevano darlo il pass dei disabili" come se i disabili fossero da denigrare o sbeffeggiare o altro) il bagnino multato dalla polizia si è scagliato contro , sbattendomi il verbale in faccia (ha detto 130€ per la precisione) e gridandomi di stare zitto perché gli avevano fatto il verbale e quindi mi dovevo zittire e sentire tutto quello s.... . Abbiamo chiesto dei proprietari ma se ci incrociavano cambiavano strada (2 volte) Come detto siamo rimasti per il Grande Maitre Filippo che ci ha convinto alle prime ore dall'arrivo quando è accaduto il fatto dei bagnini , abbiamo fatto male a non segnalarlo subito ad Expedia il primo giorno, ma la stima per il Maitre Filippo ha prevalso.

Hôtel magnifique, avec une vue extraordinaire. Personnel très serviable et attentionné. Par contre service de navette pour le centre ville insuffisant et la conciergerie décevante pour un hôtel 5 étoiles.

La chambre, le lieu, le service étaient juste parfait. Nous recommandons vivement cet hôtel. Nous y reviendrons avec très grand plaisir aussi en famille.

La vue est superbe. Le service est impeccable. Les items au bar pourraient être moins dispendieux.

Très bon emplacement, chambre spacieuse et agréable. Attention ! Beaucoup de trafic (donc du bruit) et surtout pas de volet, la lumière du jour passe sur le contour des rideaux, impossible de dormir dans le noir complet ou quasi complet. Dommage

Do yourself a favor: choose another hotel. Like several other reviews mention — and I can confirm — this hotel is sadly neglected and in a miserable state: broken shower door, ripped-off moldings, broken sun loungers, etc. The list is long! Cleanliness is poor: I found someone else's hair on the sink counter and on my bed at check-in. Old band-aids lay around the pool area for two days. A half-eaten, rotting apple was decomposing among the flowers on the room balcony. The balconies are filthy, the public toilets are dirty — and on and on. It’s a shame, because the location is good and the view is beautiful, but everything else shows a blatant lack of care — especially for the price. The internet doesn’t work — the Wi-Fi is extremely slow. I emailed them before my arrival to organize my trip and an excursion, and they took more than 10 days to reply — an unreasonable delay for customer service. Getting to the hotel is dangerous, with a steep slope and a 180-degree turn. At least they offer valet parking for €30 per night. I chose this hotel last minute because it was the only one available with a room for three people. But don’t make the same mistake — avoid this hotel.

Hôtel magnifique, avec une vue extraordinaire. Personnel très serviable et attentionné. Par contre service de navette pour le centre ville insuffisant et la conciergerie décevante pour un hôtel 5 étoiles.

Fantastic location and facilities. Very friendly and helpful staff

Un personnel au top. Nous sommes arrivés à 20h et nous avons été très bien accueilli. La chambre était très bien.

Très bel endroit avec une vue magnifique sur la mer et les îles environnantes. Très bon accueil avec rafraîchissement. Nous avons particulièrement apprécié le petit déjeuner copieux avec des produits faits maison sur la terrasse avec vue mer.